Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 02/02/2012 | 100000 | 3 | |
| This has happened 3 times, the latest in november while on the interstate, during rush hour, going 60 miles per hour. my van keeps dying while i'm driving whether it was a sensor or out of gas, whatever the reason, when power goes out, the brake locks up and i have no control to slow down or stop the van. it has to coast until it stops on its own. the last time took me a mile and half to finally stop. this is very dangerous and could cause injury/and or death if there are other vehicles in front of me. *tr | |||
| 02/02/2012 | 100000 | ||
| This has happened 3 times, the latest in november while on the interstate, during rush hour, going 60 miles per hour. my van keeps dying while i'm driving whether it was a sensor or out of gas, whatever the reason, when power goes out, the brake locks up and i have no control to slow down or stop the van. it has to coast until it stops on its own. the last time took me a mile and half to finally stop. this is very dangerous and could cause injury/and or death if there are other vehicles in front of me. | |||
| SERVICE BRAKES, AIR | |||
| 06/10/2008 | 62508 | ||
| In march of this year we had the sixth visit to the kia dealer in reference to brakes pulsating while comming to a stop at about40 mph in the past the resurface the rotors and adjust he breakes at one time they replace the rotors still have the same problem if feels like the caliper are stuck and make a rubbing sound and the calipers start to worp and to vibrate more and more , the dealer accuse my wife of heavy foot she travels 15 miles to work every day with not much stopping , we are just about to go back to the dealer to have them look at the problem the last time we went they replace the brake shoes . we dont know what to do. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 08/28/2005 | 100 | ||
| Tl*the contact owns a 2004 kia sedona. ever since purchasing the vehicle, the contact has heard a humming noise coming from the rear brakes while driving 10 mph. she has taken the vehicle to the dealer numerous times, but they could not find any failures. the contact stated that it sounds as if something is wrong with the rear braking system and is concerned of the safety risk involved. the failure mileage was 100 and current mileage was 45,000. | |||
| 07/16/2005 | 15000 | 1 | |
| We purchased a 2004 kia sedona in july of that year, and when we had 33,000 miles on it , it was on its third set of front brake pads and second set of rotors, the dealer never once told us there was a problem with the kia brake system, and i called kia and they told me they were not aware of any big problem with them, at that point i told the kia representative that i will never purchase another kia, and i went and traded my 2004 sedona for a chevrolet,and never will own a kia again. *tr | |||
| 01/15/2006 | 30000 | 4 | 04/25/2004 |
| Tl*the contact owns a 2004 kia sedona. when the brakes are applied, the contact hears a grinding, squealing, and squeaking sound. the failure is heard when two or more people are in the vehicle. the vehicle was taken to the dealer a dozen times concerning this and, on six of those occasions, the sounds could not be duplicated. the braking system has been replaced twice; once at the contact's expense and once at the dealer's expense. the sounds ceased for approximately one week and then resumed. the current mileage was 53,891 and failure mileage was 30,000. updated 12/31/07 *bf the fuel tank pressure sensor was replaced due to the check engine light illuminating. different parts within the brake system was replaced; such as the drums and rear brake shoes updated | |||
| 01/05/2005 | 31000 | 1 | |
| We are writing to report a potentially dangerous situation with the 2004 *(and possibly other years) kia sedona. we purchase our vehicle new in daytona beach florida and did not have a problem until we relocated to the mountains of western north carolina. since february of 2005 we have been attempting to safely rectify a problem with our car which now has approx 38,000. miles on it. our car fyi has never been in an accident and we are the only drivers and owners. we noticed in approx jan of 2005 a severe cavitation in the vehicle when braking on a hill at a normal rate of speed. my husband immediately went to the local dealer,paramount kia to have the vehicle examined and repaired. he was told that kia was aware of a problem with the braking system and was unable to offer any assistance as the problem was not under warranty. in addition, the service manager at the dealership told us that many kia sedona owners were complaining of the same problem and that the problem was singular to the western north carolina area due to unusual whether conditions. at that time the dealership could not tell us whether the car was safe to drive and was unable to offer any assistance in repairing the problem, as we were told that the replacement parts were the same parts that were supposedly causing the problem. my husband, unsatisfied by the poor answers (evasive in nature) went to another reputable mechanic and had on several occasions different parts of the braking system checked and then replaced as necessary. during the almost year that we have been having the problem we have been told repeatedly that kia is aware of a braking system problem, but no recall has been initiated, no information letter has been sent out to let kia sedona owners know that there is a potential problem with the braking system. *nm | |||
| 03/15/2005 | 5000 | 5 | 10/15/2004 |
| Dt*: the contact stated at various speeds, the vehicle's front brakes made a screeching noise. the vehicle was taken to the dealership who determined that the front brake pads were worn and installed new pads. the vehicle returned to the dealer 4 months later, because the pads wore out prematurely and had to be replaced. this did not remedy the problem. on the 3rd visit, the dealer replaced the front calipers but the problem persisted. the vehicle was taken to the dealer on 2 other occasions for front pad replacement, but the problem persisted. the manufacturer was not contacted. | |||
| 04/14/2006 | 25000 | 1 | 08/14/2004 |
| We recently had to have brakes redone on our kia sedona with only 25,000 miles. we were told there was only 5 percent braking left. this is consistent with the vibrations we observed upon braking. we were told by the kia service manager that the vehicle was very heavy in front and that was the reason for the extreme brake failure. we were also told they had to replace the brakes on a sedona with only 13,000 miles. the service manager also said the brake wear was due to driving habits. as a comparison, we have a ford windstar, 1995 model, with about 140,000 miles and it had to have only one brake job. another vehicle in our possession, a nissan frontier with over 80,000 miles has not had to have the brakes redone. i feel this is a design problem with kia sedona and can lead to a safety issue. *jb | |||
| 09/28/2005 | 200250 | 0 | 10/28/2004 |
| None. *nm | |||
| 06/20/2005 | 8487 | 3 | 04/08/2004 |
| Kia sedona rear outer bearings and/or hub assembly needing replaced. *ts when the consumer arrived at the dealership, she informed the representative the left rear seat would not come out and the air bag light was on. when the consumer went to pick up the van and after going over the paperwork, she noticed only the air bag light was fixed and everything else the parts were on order. after getting another appointment, the consumer then told the dealer she was experiencing a pulsation when in the brakes. the dealer told the consumer the brakes were not a part of the warranty, however they would take the responsibility for the rotors, but the consumer would have to pay for the brake pads. the consumer stated the pulsation problem had never been fixed. the consumer was told now the rear brakes were pulsating. *jb | |||
| 07/30/2004 | 1447 | 5 | |
| Had engine and trans problems at 1200 mi. found metal in engine and could not explain why. have had recurring problems with brakes/rotors in which have had rotors replaced and new pads as well. has had vibration in engine on other occasions in which found crack in spark plug. interior lights would not work. my van would not start one day and had to have it towed to kia in lex and they had it for several days and was never given a reasonable answer to what it was that caused it to not start. the dealership has been friendly and helpful, however to many occurrences for any new vehicle so plan to start litigation to declare it a lemon! *nm | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK | |||
| 09/08/2004 | 320 | ||
| Tl*the contact owns a 2004 kia sedona. while driving 40 mph, the contact had to slam on the brakes and the abs failed. the abs engaged for 1 1/2 seconds, disengaged for 5-6 seconds, and then re-engaged, causing the vehicle to slide 12 feet. the contact almost drove off the road before the brakes finally stopped the vehicle. the abs failure occurred nine times from the date the vehicle was purchased. the harder she depresses the brake pedal, the longer it takes to stop the vehicle. after avoiding a crash, the contact drove straight to the dealer. due to the rain, the dealer would not allow the technician to test drive the vehicle because a crash could result due to the brake failure. the failure mileage was 320. | |||
| 03/07/2006 | 27000 | 1 | 07/12/2004 |
| Dt*: the contact stated while applying brake pressure the brakes made a grinding noise. the dealership replaced the front and rear brakes and rotors however the problem still exists. the manufacturer was alerted. | |||
| 01/22/2006 | 1 | 04/09/2004 | |
| The rear of the vehicle began to produce a humming noise and it gradually got louder until the passenger side rear brake assembly and tire came out of the 2004 kia sedona. *ak | |||
| 03/14/2004 | 1 | 03/14/2004 | |
| Dt: the contact owns a 2004 kia sedona mini van. the contact stated their recall 03v158000 concerning abs brakes was issued in 2003 for the 2003 kia sedona. this vehicle was having the same problem as stated in the recall. however the manufacturer will not include 2004 in the recall. front ends shimmied while braking. she was concerned because the recall stated that this could cause extended stopping distances and result in a crash. kia has turned the rotors and pads four times. while making a hard stop when coming off of a freeway the front end, steering wheel, and the entire vehicle shook and shimmied. the contact had this problem since the purchase of the vehicle on march 14, 2004. the dealership and manufacturer were not willing to repair the vehicle right now under the recall. she was in touch with arbitration, and with consumer affairs to possibly apply the lemon law for this vehicle. she has a letter that was written from kia general sales manager, where she takes vehicle in for service. the letter stated: that 2003 recall came from kia motor corporation not from dealership. therefore, she might qualify for the lemon law. also, told her to pursue the problem that way. the contact has copies of the letters available from the agencies that she corresponded with. the consumer also heard a ticking noise coming from the engine *ak *nm | |||
| 06/27/2005 | 14480 | 1 | 08/17/2004 |
| Dt: in june 2005 the brakes made a humming noise for about three months. they have not caused any problems with stopping or any safety hazard problems at this time, but the owner was upset because the car was in the repair shop five times since june. the dealership said the problem could be caused by dirty brakes. but after cleaning the brakes the noise was still there. the dealership did not know why the brakes were making noise. a representative from kia who drove the car and heard the noise. he said it was caused by dirty brakes. kia will not do anything further than replace the brakes again.*ak | |||
| 06/15/2004 | 10000 | 5 | |
| Dt: took kia, sedona 2004 4 times to dealer for brake failure. the brakes squeaked a lot, and the problem has not been fixed properly. consumer took vehicle to the dealer and the problem was fixed. but, then again one could hear a sound on the brakes. consumer was taken back vehicle to dealer for the 5th time. to see what could be done. also transmission when in drive around 5 mph, wanted to stop, then jumped to normal. also when the car was idling in park or stopping it shook. *ak | |||
| 12/21/2004 | 100 | 4 | 02/29/2004 |
| Consumer complained about a brake problem. the brakes locked up while the vehicle was coming to a stop. vehicle made a large clanking sound when applying the brakes. consumer took the vehicle to the dealer. however, the dealer was unable to duplicate the problem. *ak the consumer stated that the brakes have not worked properly since purchase. *tc | |||
| SERVICE BRAKES, HYDRAULIC - ANTILOCK - ABS WARNING LIGHT | |||
| 12/26/2004 | 1 | 07/27/2004 | |
| They were minor at first, speaker cover, weather stripping, and noise when backing up. then the other problems came: faulty pilot bearing, clutch, and pressure plate, 4wd light, e brake, power windows, paint coming of vehicle in various places, dome lamp,door lock sensor, gear shifter, windshield molding, air bag light,gas pedal sticking, cup holder. the ones that concern me the most is the vibration that i have at speeds of 65-75 mph. the whole steering wheel shakes and the vibration can be felt below. i have seen where there are other complaints on this model for this. i am concerned because i have taken it to the dealer and they cannot locate the problem. i also have problems shifting into lower gears especially in the mornings. i also have problems shifting into 1st gear from neutral. i was sitting at a stop light and when the light turned green went to put my car into first, it would not go, i shifted into 2nd and tried to go into 1st but it would not go. i finally cut the vehicle off and got it into 1st. the other main concern is there is a delay on acceleration. i experience it after my vehicle has sat for 5 or more hours. when the gas pedal is pushed the vehicle will not go or will move several feet and then stop. i have made the dealership aware of these problems and some have been fixed but the major ones, vibration, hesitation, and shifting into 1st cannot be fixed because the cause is unknown. i have already had two close calls in this vehicle one because i could not get my car into gear and i was about hit from behind. the other was the hesitation where the car stalled just as i was pulling onto the road and would not go. the vibration concerns me too because this could be the transmission or steering, and i know that much of a vibration has to affect other things as well. i am going to contact someone about trying to declare this vehicle as a lemon. i am concerned for my daughter's safety and this is my only source of transportation. please help me. *jb | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC | |||
| 09/25/2005 | 13000 | 100 | |
| Tl*the contact owns a 2004 kia sedona. the vehicle was involved in recall # 05v232000 regarding the wheel bearings. the contact' s vehicle developed brake failure shortly after the recall repair was performed. the contact heard a loud grinding noise when stopping the vehicle, and the stopping distance was reduced. the failure occurred intermittently. the dealer replaced and repaired the brake pads, drums, and rotors, but the noise continued. the current mileage is 61,000, and failure mileage was 13,000.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - CALIPER | |||
| 04/03/2007 | 48000 | 5 | 04/20/2005 |
| This van has brake problems squeaking and wearing out pads way too fast. i was told nothing is wrong with the brake system but when taking it to a brake shop i was told the calipers are bad, kia has not fixed them and denies that they're bad. the check engine light came on and i was told that a spark plug had misfired, that was fixed under warranty and then another spark plug misfired and was fixed under warranty. the oil level was getting low but i had no leak and i was told that the oil filter was simply loose so they said they fixed it. i asked if i should bring the van back in a week to have the oil level checked and we were assured there was no leak. check engine light came on again and the oil light flickered, did not stay illuminated, so we took it to the dealership immediately, as the owners manual and the mechanic had stated. then we're told that there's sludge in the engine and that it will be 2,000 dollars to take it apart and check the damage that we caused from continuing to drive it. they never told us there was any reason to not drive it nor did they mention sludge previously. the van will be towed back to kia tomorrow. *tr | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - PADS | |||
| 11/26/2004 | 2600 | 10 | 07/19/2004 |
| The vehicle was bought in july of 2004 since then i been having several problems with the brakes. nov 26, 2006 brake pads were worn out, there was no specific reason fron the mechanic since the vehicle was less than 3000 miles. april 2, 2006 the vehicle went back to warranty for the same reason noisy brakes and vibration. july 23, 2005 back to repairs for same reason. september 9, 2005 the vehicle went back to repairs for same reason, brakes, vibration and noise. nov 10, 2005 the whole car went black no lights, vibration and noise. dec 9, 2005 the vehicle was down due to brake problems. dic 21, 2005 the car dos not want to start. may 31, 2006 problem with front and rear brakes. august 2, 2006 vibration when brake, noise in front suspension and noisy engine. dic, 15, 2006 vehicle went down due to brake problem. as you can read there have been a pattern problem with the brakes in this vehicle there have been a lot of services for the same reason and warranty does not want to cover it because have been worn out pads. the vehicle have less than 28,000 miles and i had prior vehicles of same weight, size (mazda mpv) and same use. never had problems with prior vehicles. actually i am filling a complain for lemon law and the vehicle has been park in my house since december. | |||
| 10/17/2006 | 18000 | 3 | 04/15/2004 |
| At 18000 mi. van shook while braking. dealer cut rotors and replaced brake pads. at 20000 mi. van shook again brought vehicle back to dealer, dealer replaced rotors and brake pads. at 33000 mi problem started all over again. *nm | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DISC - ROTOR | |||
| 09/09/2004 | 5 | ||
| Tl* - the contact states since purchasing of 2004 kia sedona he has had to take the vehicle to dealer for rotor repairs five times . the dealership replaced the rotors three times. the contact stated that on first repair he was told that the rotors had hot spots on them. while driving at 40 mph and trying to come to a stop the vehicle vibrated. the contact took the vehicle t o dealer on other occasions for the same problem, and they have done all of the repairs. the last time a repair was done the dealership did repairs on the rear brakes and drums, but the problem recurred. the contact took the vehicle to dealer two weeks ago for the same problems, with the vehicle vibrating. the contact was told by dealership that they will not do these repairs for free. the contact stated that the vehicle sat at the dealership for over a week, and he had to go and pick up the vehicle and drive it back home without any repairs being done. the vehicle was still under warranty, and they have always taken care of the repairs in the past. he contacted the chrysler corporation, and was told there was nothing they could do, but take down the information. the contact was give a reference # 15798865 from the chrysler corporation for his complaint.*ak updated 02/22/07. *jb updated | |||
| 10/17/2006 | 18000 | 3 | 04/15/2004 |
| At 18000 mi. van shook while braking. dealer cut rotors and replaced brake pads. at 20000 mi. van shook again brought vehicle back to dealer, dealer replaced rotors and brake pads. at 33000 mi problem started all over again. *nm | |||
| 12/15/2005 | 4 | ||
| Before 10,000 miles, the front would vibrate when braking from highway speeds or going down steep hills. i had the rotors turned because they were warped. within 3 months, the same thing happened again. the rotors were warped again. i took it to the dealership and they replaced the rotors. within 3 months it did it again. i took it back to the dealership and they replaced the rotors again. i also replaced the brakes out of my pocket. it has been another 3 months and it is starting again. at a routine oil change and brake inspection, firestone says the rotors are warped and my brake pads are down to 25%. the vehicle is only 2 years old and has less than 30,000 miles on it. i have had 3 different sets of rotors put on this vehicle. *jb | |||
| 09/08/2005 | 7174 | 2 | 05/03/2004 |
| Dt: the contact complained about brake problem four months after she bought the car. the car started to shimmy. after she had the car ten months with 7,174 miles on it she took the car to the dealer, and the dealer changed the rotors and then the drums. about two month later when the car had 8,317 miles on it the vehicle started doing it again. the dealer told the contact they could not fix it under warranty because this was not a safety issue. she bought the car brand new in may-2004. *ak | |||
| 07/10/2005 | 1 | 01/01/2005 | |
| Dt: the contact owns a 2004 kia sedona. when applying the brakes the whole front end vibrated. did not hear noises when applying the brakes. she noticed this around two months ago. the consumer mother-in -law also had a 2005 kia sedona and she experienced the same problem. the consumer took car to a dealer, and they told her that it was not the brakes. they were not sure what it was. the consumer said this happens at any speed.*ak *jb | |||
| 04/15/2004 | 5 | ||
| When depressing the brakes at any speed front end vibrated. consumer took the vehicle to the dealer for inspection, and mechanic determined that the rotors failed. consumer stated that rotors were already replaced, but problem recurred.*ak | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - DRUM | |||
| 09/08/2005 | 7174 | 2 | 05/03/2004 |
| Dt: the contact complained about brake problem four months after she bought the car. the car started to shimmy. after she had the car ten months with 7,174 miles on it she took the car to the dealer, and the dealer changed the rotors and then the drums. about two month later when the car had 8,317 miles on it the vehicle started doing it again. the dealer told the contact they could not fix it under warranty because this was not a safety issue. she bought the car brand new in may-2004. *ak | |||
| 06/30/2004 | 1 | ||
| While driving at any speed consumer heard a loud noise described as rubbing coming from the rear brakes. vehicle was taken to dealership, and technician indicated that vehicle was operating as designed by the manufacturer. *ak | |||