Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 02/23/2013 | 78000 | ||
| I was visiting my fiance in utah when a tan car hit my driver's side front end. we both were put into a spin and he hit me a secondary time. my car has since been totaled out and labeled as beyond salvage. the entire front end is missing and there is sever engine damage. the auto body shop and my insurance company said i needed to contact kia and let them know about the airbag failure to deploy. kia said my car is built to collapse a certain amount before airbags will deploy. they also said since i was put into a spin my car did not decelerate fast enough to trigger the airbags, but since i had decelerated while spinning that's what prevented them from deploying upon the second impact. they only investigated my car via photographs and my verbal statement to them. they also told me this was not a problem in my car, but according to this website there are multiple aribag deployment failures with my make and model car. i asked kia if they would put what they had concluded in writing and at first they said yes but now they are saying it will take a while. i am concerned. | |||
| 02/01/2013 | 65000 | ||
| I own a kia spectra 2009 at the beginning of the month the airbag light on the dash came on and stays on. the airbag light that is in the center console for the passenger seat (which indicates if on/off) is not working at all. called kia and spoke with a representative and was told because of the mileage the war not cover this. took it to the dealer and the cost of the seat replacement is going to $1637.31. by the looks of this it is an ongoing problem with certain models for kia. i can not justify this amount for the passenger seat replacement. was also told by the representative that it would be forwarded to a manager to see if any assistance could be offered for the replacement of the seat. in the state that i live in this vehicle will not pass state inspection. | |||
| 01/16/2013 | 19000 | 1 | |
| I purchased my kia spectra new in 2009. since then i have had various times when the passenger's side airbag light would be off suggesting that no one/ thing over 45 pounds was located in the passenger seat. despite having other people accompany me in my car, the airbag light only went off when i had a 6'1 190 lb teenager in my car. more recently (and frequently) i have had a 165 lb 6' male friend riding with me. he always sits in the passenger seat. the passenger air bag light has showed off despite frequent attempts by my friend to change his positioning in the passenger seat. even after getting out of the car, and later getting back in, the light continued to show as if the passenger seat was empty.. it doesn't matter how fast, or slow i was driving, the results were still the same. i bought my kia due to it's high safety rating. *tr | |||
| 01/16/2013 | 19000 | ||
| I purchased my kia spectra new in 2009. since then i have had various times when the passenger's side airbag light would be off suggesting that no one/ thing over 45 pounds was located in the passenger seat. despite having other people accompany me in my car, the airbag light only went off when i had a 6'1 190 lb teenager in my car. more recently (and frequently) i have had a 165 lb 6' male friend riding with me. he always sits in the passenger seat. the passenger air bag light has showed off despite frequent attempts by my friend to change his positioning in the passenger seat. even after getting out of the car, and later getting back in, the light continued to show as if the passenger seat was empty.. it doesn't matter how fast, or slow i was driving, the results were still the same. i bought my kia due to it's high safety rating. | |||
| 04/10/2012 | 68000 | ||
| My vehicle has had multiple problems over a 4 to 5 month period to start around the start my passenger side door handle broke, next my seat belt sensor shorted out, after that my air bag light came on after taking it in to the dealer i was informed i had not only faulty wiring in my vehicle but that my passenger side air bag was defective when it was installed and took four years to be caught unfortunately this all didn't occur in my first year of ownership and i couldn't claim the lemon law. because now the company expects me to replace all of the faulty equipment they installed into a vehicle they told me was safe and reliable and now i'm riding in vehicle that i had someone who works for kia tell was slapped together and i was lucky my car hadn't fallen apart yet. after leaving the dealership the cd player in my vehicle decided that it to was going to short out and now this is another repair i'm sure ill be expected to pay for. | |||
| 03/15/2012 | 65000 | ||
| Tl* the contact owns a 2009 kia spectra. while driving approximately 45 mph, the air bag warning light illuminated on the instrument panel. the vehicle was taken to the dealer for diagnostic testing where the technician advised that the electrical air bag system on the front passenger side would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 65,000. | |||
| 04/10/2012 | 68000 | ||
| My vehicle has had multiple problems over a 4 to 5 month period to start around the start my passenger side door handle broke, next my seat belt sensor shorted out, after that my air bag light came on after taking it in to the dealer i was informed i had not only faulty wiring in my vehicle but that my passenger side air bag was defective when it was installed and took four years to be caught unfortunately this all didn't occur in my first year of ownership and i couldn't claim the lemon law. because now the company expects me to replace all of the faulty equipment they installed into a vehicle they told me was safe and reliable and now i'm riding in vehicle that i had someone who works for kia tell was slapped together and i was lucky my car hadn't fallen apart yet. after leaving the dealership the cd player in my vehicle decided that it to was going to short out and now this is another repair i'm sure ill be expected to pay for. | |||
| 03/15/2012 | 65000 | ||
| Tl- the contact owns a 2009 kia spectra. while driving approximately 45 mph, the air bag warning light illuminated on the instrument panel. the vehicle was taken to the dealer for diagnostic testing where the technician advised that the electrical air bag system on the front passenger side would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 65,000. kmj | |||
| 04/10/2012 | 68000 | ||
| My vehicle has had multiple problems over a 4 to 5 month period to start around the start my passenger side door handle broke, next my seat belt sensor shorted out, after that my air bag light came on after taking it in to the dealer i was informed i had not only faulty wiring in my vehicle but that my passenger side air bag was defective when it was installed and took four years to be caught unfortunately this all didn't occur in my first year of ownership and i couldn't claim the lemon law. because now the company expects me to replace all of the faulty equipment they installed into a vehicle they told me was safe and reliable and now i'm riding in vehicle that i had someone who works for kia tell was slapped together and i was lucky my car hadn't fallen apart yet. after leaving the dealership the cd player in my vehicle decided that it to was going to short out and now this is another repair i'm sure ill be expected to pay for. | |||
| 03/15/2012 | 65000 | ||
| Tl- the contact owns a 2009 kia spectra. while driving approximately 45 mph, the air bag warning light illuminated on the instrument panel. the vehicle was taken to the dealer for diagnostic testing where the technician advised that the electrical air bag system on the front passenger side would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 65,000. kmj | |||
| 04/10/2012 | 68000 | ||
| My vehicle has had multiple problems over a 4 to 5 month period to start around the start my passenger side door handle broke, next my seat belt sensor shorted out, after that my air bag light came on after taking it in to the dealer i was informed i had not only faulty wiring in my vehicle but that my passenger side air bag was defective when it was installed and took four years to be caught unfortunately this all didn't occur in my first year of ownership and i couldn't claim the lemon law. because now the company expects me to replace all of the faulty equipment they installed into a vehicle they told me was safe and reliable and now i'm riding in vehicle that i had someone who works for kia tell was slapped together and i was lucky my car hadn't fallen apart yet. after leaving the dealership the cd player in my vehicle decided that it to was going to short out and now this is another repair i'm sure ill be expected to pay for. | |||
| 03/15/2012 | 65000 | ||
| Tl- the contact owns a 2009 kia spectra. while driving at approximately 45 mph the air bag light illuminated on the instrument panel. the vehicle was taken to the dealer for diagnostic. the technician stated the electrical air bag system on the front passenger side would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 65,000. da | |||
| 04/10/2012 | 68000 | ||
| My vehicle has had multiple problems over a 4 to 5 month period to start around the start my passenger side door handle broke, next my seat belt sensor shorted out, after that my air bag light came on after taking it in to the dealer i was informed i had not only faulty wiring in my vehicle but that my passenger side air bag was defective when it was installed and took four years to be caught unfortunately this all didn't occur in my first year of ownership and i couldn't claim the lemon law. because now the company expects me to replace all of the faulty equipment they installed into a vehicle they told me was safe and reliable and now i'm riding in vehicle that i had someone who works for kia tell was slapped together and i was lucky my car hadn't fallen apart yet. after leaving the dealership the cd player in my vehicle decided that it to was going to short out and now this is another repair i'm sure ill be expected to pay for. | |||
| 05/01/2010 | 43000 | ||
| Tl* the contact owns a 2009 kia spectra. the contact stated that the front passenger air bag warning light would illuminate when the seat was occupied. the vehicle was taken to the dealer where they advised her that she was under the required weight for the seat to detect occupancy and activate. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 43,000. the vin was unavailable. | |||
| 05/01/2010 | 43000 | ||
| Tl-the contact owns a 2009 kia spectra. the contact stated that the front passenger air bag warning light would illuminate when the seat was occupied. the vehicle was taken to the dealer where they advised her that she was under the required weight for the seat to detect occupancy and activate. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 43,000. the vin was unavailable. kmj | |||
| 05/01/2010 | 43000 | ||
| Tl-the contact owns a 2009 kia spectra. the contact stated that the front passenger air bag light would illuminate when she sits in the seat. the vehicle was taken to a dealer and they advised her that she was underwieght and the seat doe not read her being in it. the vehicle has not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 43,000. the vin was unavailable. tb | |||
| 08/09/2011 | 64800 | ||
| Tl- the contact owns a 2009 kia spectra. the contact stated the passenger side air bag sensor on the passenger side seat malfunctioned. the sensor does not recognize that there was a passenger in the seat; therefore, it did not activate the passenger side air bag. the contact took the vehicle to the dealer who stated the ocs mat which activated the passenger air bag needed to be replaced. the contact did not have the ocs mat replaced. the contact called the manufacturer regarding the ocs mat and they stated there was nothing they could do since the warranty expired. the contact stated if the vehicle was involved in a crash the passenger side air bag would not deploy increasing the risk of an injury to the passenger. the failure mileage was 64,800. rvk | |||
| 08/09/2011 | 64800 | ||
| Tl-the contact owns a 2009 kia spectra. the contact stated the passenger side air bag sensor in the passenger side seat had malfunction. the sensor does not recognize a passenger sitting in the seat and does not activate the passenger side air bag. the contact took the vehicle to the dealer and the dealer stated the ocs mat, which activates the air bag from the passenger seat needs to be replaced. the contact did not have the ocs matt replaced. the contact called the manufacturer regarding the ocs matt and the manufacturer stated there was nothing they could do since the vehicle was out of the warranty. the contact stated if the vehicle is involved in a crash the passenger side air will not deploy increasing the risk of injury to the passenger. the failure mileage was 64,800. jo | |||
| 07/24/2009 | 142 | 1 | |
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) we talked with the salesman [xxx] at martin swanty kia on 07/24/2009 about the passenger airbag light not functioning properly , he said they would fix it! so we bought it. we went to the service department on 08/12/2009 and talked with service personnel and we were told to return when someone was sitting in the passenger seat and the passenger airbag light was off so they could verify it! we went to service department on 09/10/09 when i was sitting in the passenger seat and showed them that it was not working properly.they returned the car that afternoon without repairing it and handed us an internal service bulletin that said the passenger air bag would not function unless a person of appropriate size was sitting in the seat. i argued with the service person since i am 5' 8 and weigh 210 pounds, but he still refused to repair it. i checked the internet and found that the kia spectra had a long history several years of recalls and problems with the passenger side airbag called kia at 1 800 333-4542 on 09/10/09 and talked with a customer service representative. she opened a case number [xxx]and told us to call her next time we had a passenger in the seat and the passenger airbag malfunctioned. she said she would call the dealer and we could go there and have it repaired! i called the number on 12/22/2010 and talked to the service person and told her my wife was on the way to the dealer with our 24 year daughter [xxx] in the seat and the airbag was off. the representative called the dealer! the dealer refused to fix it and said that it required a larger person in the front seat and my wife should return when she had a larger person in the front seat. my daughter [xxx] is 24 years old; she is 5, 9 and weighs 125 pounds! my wife went again to the dealer on 01/05 /2010 with our daughter [xxx] in the front seat, she is 5'8 22 years old and she weighs 140 pounds and the air bag was off! they refused to do anything. *tr | |||
| 01/08/2010 | 1 | ||
| Friday evening before last, my daughter (17 yrs old and a senior in high school) was riding with her friend and was hit by a car in the right front bumper area. the car my daughter was riding in, a 2009 kia spectra, was totaled. yet, despite the massive amount of damage to the car, the passenger airbag did not deploy nor did the seat belt lock. hence, my daughter was knocked unconscious for about 45 minutes, her nose was broke, she received blood in the ventricles of the brain and she is extremely sore, to say the least. funny thing is that the driver's dad took the brand new car (5,000 miles and 3 months old) to the dealer over the passenger air bag about two weeks before the accident. he was told that a passenger had to be 100 lbs and be seated just right in the passenger seat in order for the airbags to engage. the emt/firemen who rescued by daughter can all vouch for this. how is it that kia can advertise 'airbags' as a safety feature when they only deploy randomly? *tr | |||
| 10/23/2009 | 22059 | ||
| Tl* the contact owns a 2009 kia spectra. while driving 25 mph she reached in the rear of the vehicle to grab a baby cup, which caused her to accidentally hit the infant. subsequently she rear-ended another vehicle. the vehicle was completely destroyed and none of the air bags deployed. she sustained injuries police report was filed. the current and failure mileage was 22,059. | |||
| 12/23/2008 | 13000 | 5 | |
| Tl*the contact owns a 2009 kia spectra. while driving 50 mph, the contact rear-ended the preceding vehicle. the air bags failed to deploy and the seat belt did not lock. there were no injuries and a police report was filed. the vehicle has stalled at least five times since the time it was purchased. the contact feels that the vehicle is unable to be driven and wants a refund or another vehicle from kia. the current mileage was 29,000 and failure mileage was 13,000. updated 06/03/09 *bf the windshield wipers worked intermittently, the rear lights were inoperative. the consumer stated the rear lights were replaced several times, because they were shortening out,. the transmission started shifting really hard and rough. the check engine light illuminated. updated 06/04/09.*jb | |||
| AIR BAGS - FRONTAL | |||
| 03/01/2011 | 26900 | ||
| The passenger airbag indicator is not working properly. when a front passager is seating it is still indicate airbag off we do not know if the airbag is on or not. | |||
| 12/07/2010 | 13096 | ||
| Passenger seat does not always sence there is a passenger setting in the seat. the dealer replaced the passenger seat once and it did work ok for about two months they now refuse to work on it till they see proof of it not working. they clain company policy will not allow them to work on it. i feel they are putting my passengers in the way of harm and could be liable for injury or death. | |||
| 04/04/2010 | |||
| I was driving a kia spectra that was rented from enterprise rental car. a car ran a stop sign in the rain and i hit the car. the cars collided at a 90 degree angle, with the front bumper of the kia hitting the right front wheel of the subaru outback. i was going about 25 miles per hour. the accident caused the bumper of the kia to be broken and pushed in all along the front of the car and it buckled the hood of the car. the right front wheel of the subaru collapsed inward towards the car and the car spun about 90 degrees on impact. my main concern is that the airbag in the kia did not go off, and it seems that at 25 mph a direct hit on the bumper should make it. i am turning the car back into enterprise, and they can look into the airbag repair. | |||
| 01/08/2010 | 1 | ||
| Friday evening before last, my daughter (17 yrs old and a senior in high school) was riding with her friend and was hit by a car in the right front bumper area. the car my daughter was riding in, a 2009 kia spectra, was totaled. yet, despite the massive amount of damage to the car, the passenger airbag did not deploy nor did the seat belt lock. hence, my daughter was knocked unconscious for about 45 minutes, her nose was broke, she received blood in the ventricles of the brain and she is extremely sore, to say the least. funny thing is that the driver's dad took the brand new car (5,000 miles and 3 months old) to the dealer over the passenger air bag about two weeks before the accident. he was told that a passenger had to be 100 lbs and be seated just right in the passenger seat in order for the airbags to engage. the emt/firemen who rescued by daughter can all vouch for this. how is it that kia can advertise 'airbags' as a safety feature when they only deploy randomly? *tr | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 04/14/2009 | 50 | ||
| Tl*-the contact owns a 2009 kia spectra. the contact started the ignition and the front passenger air bag sensor failed to operate properly. when the front passenger seat was occupied the srs warning indicator illuminated to the on and off position intermittently. the vehicle was taken to the dealer where the technician informed that the passenger seat occupant must be positioned properly before the sensor warning indicator illumination. the dealer would not replace or repair the airbags. the contact stated the failure had been continuous since the purchase of the vehicle in 2009. the failure mileage was 50. the current mileage was 12,000. | |||
| AIR BAGS - SIDE/WINDOW | |||
| 01/08/2010 | 1 | ||
| Friday evening before last, my daughter (17 yrs old and a senior in high school) was riding with her friend and was hit by a car in the right front bumper area. the car my daughter was riding in, a 2009 kia spectra, was totaled. yet, despite the massive amount of damage to the car, the passenger airbag did not deploy nor did the seat belt lock. hence, my daughter was knocked unconscious for about 45 minutes, her nose was broke, she received blood in the ventricles of the brain and she is extremely sore, to say the least. funny thing is that the driver's dad took the brand new car (5,000 miles and 3 months old) to the dealer over the passenger air bag about two weeks before the accident. he was told that a passenger had to be 100 lbs and be seated just right in the passenger seat in order for the airbags to engage. the emt/firemen who rescued by daughter can all vouch for this. how is it that kia can advertise 'airbags' as a safety feature when they only deploy randomly? *tr | |||
| 09/13/2009 | 9000 | 1 | |
| Tl* the contact owns a 2009 kia spectra ex/lx/sx. the contact stated that another vehicle crashed into the passenger front side of her vehicle. upon impact the air bags failed to deploy and the restraint system failed to secure her in the seat. as a consequence she sustained severe injuries to the upper and lower part of her body. the cause of the failures has not been determined. she has a copy of indiana police report 09022263. she filed complaint number k1645446 with the manufacturer. pictures of the failure are available. the failure and current mileages were 9,000. updated 11/04/09. *lj updated 11/05/09 | |||