Mercedes Benz E350 2011
Model E350 made in 2011 by Mercedes Benz got 15 consumer complains there is 1 recall as well as 14 service bulletins. Consumer complaints with reference, among others things, to tires, wheels. Technical service bulletines regarding exterior lighting, latches/locks/linkages and power train. There was one recall concerning fuel system, gasoline .
Model 2011
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE | ||||||||||||||||
| 12V557000 | Mercedes-Benz USA, LLC. | from 04/18/2011 to 07/12/2011 | V (Vehicle) | 5800 | 02/15/2013 | MFR | Mercedes-Benz USA, LLC. | 12/03/2012 | 12/04/2012 | |||||||
| Defect Summary | Mercedes-benz is recalling certain model year 2011-2012 s400, s550, s550 4matic, s63 amg, c300, c300 4matic, e350, glk350, glk350 4matic, cl550 4matic, and cl63 amg vehicles manufactured from april 18, 2011, through july 12, 2011. due to an irregularity stemming from the molding process of the fuel filter flange, the fuel filter flange may crack when operated in high temperatures. | |||||||||||||||
| Consequence Summary | If the fuel filter flange cracks, it will leak fuel which may lead to a fire if an external ignition source is present. | |||||||||||||||
| Corrective Summary | Mercedes-benz will notify owners, and dealers will replace the fuel filter, free of charge. the recall campaign is expected to begin in february 2013. owners may contact mercedes-benz at 1-800-367-6372. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153), or go to www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EXTERIOR LIGHTING - HEADLIGHTS | |||||
| 10-P-053439 | 03/26/2012 | 10044165 | Xentry: high beam assist temporarily nonfunctional. replace mfk and calibrate with the aid of the 'calibration target for night view assist' special tool. also included glk350 and s550 model year 2011. model cls year 2010-2011. *js | 05/16/2012 | |
| 10-P-053439 | 03/26/2012 | 10044165 | Xentry: mercedes benz: high beam assist temporarily nonfunctional. replace mfk and calibrate with the aid of the 'calibration target for night view assist' special tool. also included glk350 and s550 model year 2011. model cls year 2010-201 | 05/16/2012 | |
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||||
| LI72-10P-055044 | 11/13/2012 | 10050860 | Mercedes (xentry): the inside door handle, on front door, is inoperative due to the bowden cable becoming unhooked from clip and needs to be replaced. model 207. no model years listed. *pe | 02/11/2013 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 60-P-049981 | 10/03/2011 | 10044179 | Xentry: hard shift operations, poor start-off characteristics, and uncomfortable jolting. caused by delayed frictional connection during closing if wet start-up clutch (nak) and/or temporary jamming of control valve for wet start-up clutch | 05/17/2012 | |
| POWER TRAIN - CLUTCH ASSEMBLY | |||||
| 60-P-049981 | 10/03/2011 | 10044179 | Xentry: hard shift operations, poor start-off characteristics, and uncomfortable jolting. caused by delayed frictional connection during closing if wet start-up clutch (nak) and/or temporary jamming of control valve for wet start-up clutch | 05/17/2012 | |
| (PWS) | |||||
| LI-47-40-P053871 | 05/22/2012 | 10044601 | Xentry (mercedes): check engine light (cel) is activated; stored in engine control unit is very fine leak. automatic fuel tank leak test software is sensitive and can produces an erroneous diagnosis. models 204, 212, 218, 221, 216,and 166 | 07/17/2012 | |
| SEAT BELTS | |||||
| 40-P-052794 | 04/20/2012 | 10044222 | Mercedes benz: front or rear seat belt does not roll up correctly. dirt deposits on the seat belt guide due to soiled seat belt. also included models 169, f cell, 246, and 231. no model years given. *js | 05/23/2012 | |
| SEAT BELTS - FRONT - RETRACTOR | |||||
| 40-P-053536 | 04/20/2012 | 10044220 | Mercedes benz: right front seat belt or left front seat belt does not roll up completely. caused by belt strap scraping on the retractor housing. also included model cls550 model year 2012. *js | 05/23/2012 | |
| 40-P-053441 | 03/26/2012 | 10044164 | Xentry: mercedes benz: reversible emergency tensioning retractor is compatible with wiring harness, model e350 model year unknown. *js | 05/16/2012 | |
| 40-P-053441 | 03/26/2012 | 10044164 | Xentry: reversible emergency tensioning retractor is compatible with wiring harness, model e350 model year unknown. *js | 05/16/2012 | |
| STEERING | |||||
| 20-P-053398 | 03/12/2012 | 10044181 | Xentry: rattling/thumping noises from the area of the steering on rough roads or when driving over road undulations. no model years given. also included models 168 and 172. *js | 05/17/2012 | |
| STRUCTURE - BODY - DOOR | |||||
| LI72-10P-055044 | 11/13/2012 | 10050860 | Mercedes (xentry): the inside door handle, on front door, is inoperative due to the bowden cable becoming unhooked from clip and needs to be replaced. model 207. no model years listed. *pe | 02/11/2013 | |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| LI72-10P-055044 | 11/13/2012 | 10050860 | Mercedes (xentry): the inside door handle, on front door, is inoperative due to the bowden cable becoming unhooked from clip and needs to be replaced. model 207. no model years listed. *pe | 02/11/2013 | |
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||||
| LI32-22-P-051722 | 11/14/2011 | 10043810 | Mercedes: airmatic malfunction. leaking airmatic system and not a faulty compressor. *kb | 04/27/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 12/03/2012 | 4 | ||
| Subject: forwarded from fmcsa regarding consumers complaint about mercedes benz tires. *smd 2011 mercedes benz e350. the consumer stated he purchased the sport package vehicle, two years ago. he had chrome put on the wheels; the alloy wheels were original. just chromed on the exterior. when the weather changed, the tires deflated and the vehicle was taken to the dealer, to have the tires filled with nitrogen. several months later, the consumer ran over a pot hole and two wheels and two tires had to be replaced. in june 2012, his wife ran over a pot hole and the wheel had to be replaced and the tire re-mounted, while driving home, the re-mounted tire went flat, and the spare tire had to be placed on the vehicle. when the consumer's wife went to the dealer, they informed her she would have to purchase a new tire. on october 19, 2012, the consumer's wife went over a speed bump and the wheels and tires were crushed. the vehicle was towed to the dealer. the consumer's wife did a search on problems with wheels and tires and found multiple stories from other mercedes benz owners. the dealership replaced all the low profile tires as well as the wheels, which were more substantial. *jb | |||
| WHEELS | |||
| 12/03/2012 | 4 | ||
| Subject: forwarded from fmcsa regarding consumers complaint about mercedes benz tires. *smd 2011 mercedes benz e350. the consumer stated he purchased the sport package vehicle, two years ago. he had chrome put on the wheels; the alloy wheels were original. just chromed on the exterior. when the weather changed, the tires deflated and the vehicle was taken to the dealer, to have the tires filled with nitrogen. several months later, the consumer ran over a pot hole and two wheels and two tires had to be replaced. in june 2012, his wife ran over a pot hole and the wheel had to be replaced and the tire re-mounted, while driving home, the re-mounted tire went flat, and the spare tire had to be placed on the vehicle. when the consumer's wife went to the dealer, they informed her she would have to purchase a new tire. on october 19, 2012, the consumer's wife went over a speed bump and the wheels and tires were crushed. the vehicle was towed to the dealer. the consumer's wife did a search on problems with wheels and tires and found multiple stories from other mercedes benz owners. the dealership replaced all the low profile tires as well as the wheels, which were more substantial. *jb | |||
| 05/02/2012 | 20000 | 1 | |
| This vehicle from mercedes-benz, in particular 2011 e350 4matic with 18in wheels does not meet certain standards of quality and durability and poses a serious safety concern. my vehicle has all 4 wheels dented and cracked from roads with normal to minor road surface abnormalities. the wheels on this car is not safe and does not meet the quality standards expected, they cannot support the weight of the car under normal driving conditions. these wheels easily dent and crack and can lead to a driver losing control of there vehicle. i have so far experienced 3 flats over the course of 1.5 years that could have resulted in an accident. the dealer repaired dented wheels and soon after, the wheels were damaged again. the steering continues to vibrate at highway speeds and pulls slightly to one side because of the severity of the damaged wheels. there are many others customer with this vehicle that have similar complaints about the wheel quality and even the dealer is aware that this is an issue but states its a manufacturer defect and nothing they can do. as of now i have been to the dealer 3 times to inspect the wheels and repair the damages which they are not covering. i drive another vehicle, 2011 infiniti m, which has larger 20in wheels and it's been driven through the same roads with not one issue at all with the wheels. after driven the car for about 2 years, the infiniti still drives with no vibrations and wheels that are in excellent condition. if the wheels from mercedes-benz cannot handle the weight and oem tire that comes from the factory, then there is a problem with the quality and reliability of the vehicle. *tr | |||
| 05/02/2012 | 20000 | ||
| This vehicle from mercedes-benz, in particular 2011 e350 4matic with 18in wheels does not meet certain standards of quality and durability and poses a serious safety concern. my vehicle has all 4 wheels dented and cracked from roads with normal to minor road surface abnormalities. the wheels on this car is not safe and does not meet the quality standards expected, they cannot support the weight of the car under normal driving conditions. these wheels easily dent and crack and can lead to a driver losing control of there vehicle. i have so far experienced 3 flats over the course of 1.5 years that could have resulted in an accident. the dealer repaired dented wheels and soon after, the wheels were damaged again. the steering continues to vibrate at highway speeds and pulls slightly to one side because of the severity of the damaged wheels. there are many others customer with this vehicle that have similar complaints about the wheel quality and even the dealer is aware that this is an issue but states its a manufacturer defect and nothing they can do. as of now i have been to the dealer 3 times to inspect the wheels and repair the damages which they are not covering. i drive another vehicle, 2011 infiniti m, which has larger 20in wheels and it's been driven through the same roads with not one issue at all with the wheels. after driven the car for about 2 years, the infiniti still drives with no vibrations and wheels that are in excellent condition. if the wheels from mercedes-benz cannot handle the weight and oem tire that comes from the factory, then there is a problem with the quality and reliability of the vehicle. | |||