Mercedes Benz E350 2012
Model E350 made in 2012 by Mercedes Benz got 28 consumer complains there are 2 recalls as well as 18 service bulletins. Consumer complaints with reference, among others things, to electrical system, seat belts and seats. Technical service bulletines regarding digital instrument panel, electrical system and exterior lighting. There were some recalls concerningair bags, fuel system, gasoline.
Model 2012
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS - SIDE/WINDOW | ||||||||||||||||
| 12V492000 | MERCEDES-BENZ USA, LLC. | from 04/02/2012 to 06/29/2012 | V (Vehicle) | 499 | 12/21/2012 | MFR | Mercedes-Benz USA, LLC. | 10/09/2012 | 10/10/2012 | |||||||
| Defect Summary | Mercedes-benz is recalling certain model year 2012 e350 and e550 coupe vehicles, manufactured april 2, 2012, through june 29, 2012. improper stitching of the right side window curtain air bag may cause it to not deploy as intended in the affected vehicles. | |||||||||||||||
| Consequence Summary | In the event of an accident necessitating the deployment of the right window curtain air bag, the improper stitching may cause it to deflate more quickly than intended, reducing the protection it may provide, resulting in an increased risk of injury to vehicle occupants. | |||||||||||||||
| Corrective Summary | Mercedes-benz will notify owners, and dealers will replace the right side window curtain air bag. the recall began on december 21, 2012. owners may contact mercedes-benz at 1-800-367-6372. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov. | |||||||||||||||
| FUEL SYSTEM, GASOLINE | ||||||||||||||||
| 12V557000 | Mercedes-Benz USA, LLC. | from 04/18/2011 to 07/12/2011 | V (Vehicle) | 5800 | 02/15/2013 | MFR | Mercedes-Benz USA, LLC. | 12/03/2012 | 12/04/2012 | |||||||
| Defect Summary | Mercedes-benz is recalling certain model year 2011-2012 s400, s550, s550 4matic, s63 amg, c300, c300 4matic, e350, glk350, glk350 4matic, cl550 4matic, and cl63 amg vehicles manufactured from april 18, 2011, through july 12, 2011. due to an irregularity stemming from the molding process of the fuel filter flange, the fuel filter flange may crack when operated in high temperatures. | |||||||||||||||
| Consequence Summary | If the fuel filter flange cracks, it will leak fuel which may lead to a fire if an external ignition source is present. | |||||||||||||||
| Corrective Summary | Mercedes-benz will notify owners, and dealers will replace the fuel filter, free of charge. the recall campaign is expected to begin in february 2013. owners may contact mercedes-benz at 1-800-367-6372. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153), or go to www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| DIGITAL INSTRUMENT PANEL | |||||
| LI82-95-P054406 | 08/10/2012 | 10046379 | Xentry (mercedes): after taking vehicle out transport mode, instrument cluster displays message sos mbrace service not activated. models 2013 166, 172, 204, 207, 212, 218, 231, 463. *pe | 10/11/2012 | |
| ELECTRICAL SYSTEM - BATTERY | |||||
| LI54-10-P054089 | 09/13/2012 | 10048240 | Xentry (mercedes): after ignition is off, rotary light switch sends wrong signal due to battery discharged and vehicle not starting. model e350,550,63, c300,350,63,250, glk350. no model years listed. *pe | 12/14/2012 | |
| EXTERIOR LIGHTING - HEADLIGHTS | |||||
| LI82-10-P054609 | 09/07/2012 | 10048220 | Xentry (mercedes): headlamp needs replacing due to solder bridge between + and - of connecting cable and/or line at solder point is broken and non functional. models e320,500,55,350,550,63. no model years listed. | 12/14/2012 | |
| EXTERIOR LIGHTING - HEADLIGHTS - CONCEALMENT DEVICES | |||||
| LI82-10-P054609 | 09/07/2012 | 10048220 | Xentry (mercedes): headlamp needs replacing due to solder bridge between + and - of connecting cable and/or line at solder point is broken and non functional. models e320,500,55,350,550,63. no model years listed. | 12/14/2012 | |
| EXTERIOR LIGHTING - HEADLIGHTS - HIGH/LOW BEAM DIMMER SWITCH | |||||
| LI-82-10P-053439 | 06/12/2012 | 10045029 | Xentry (mercedes): message will appear indicating high beam assist is activated and is inoperative. models 204, 212, 207, 221, 216, 218, and 166. no model years listed. *pe | 08/10/2012 | |
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||||
| LI72-10P-055044 | 11/13/2012 | 10050860 | Mercedes (xentry): the inside door handle, on front door, is inoperative due to the bowden cable becoming unhooked from clip and needs to be replaced. model 207. no model years listed. *pe | 02/11/2013 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 60-P-049981 | 10/03/2011 | 10044179 | Xentry: hard shift operations, poor start-off characteristics, and uncomfortable jolting. caused by delayed frictional connection during closing if wet start-up clutch (nak) and/or temporary jamming of control valve for wet start-up clutch | 05/17/2012 | |
| POWER TRAIN - CLUTCH ASSEMBLY | |||||
| 60-P-049981 | 10/03/2011 | 10044179 | Xentry: hard shift operations, poor start-off characteristics, and uncomfortable jolting. caused by delayed frictional connection during closing if wet start-up clutch (nak) and/or temporary jamming of control valve for wet start-up clutch | 05/17/2012 | |
| (PWS) | |||||
| LI-47-40-P053871 | 05/22/2012 | 10044601 | Xentry (mercedes): check engine light (cel) is activated; stored in engine control unit is very fine leak. automatic fuel tank leak test software is sensitive and can produces an erroneous diagnosis. models 204, 212, 218, 221, 216,and 166 | 07/17/2012 | |
| SEAT BELTS | |||||
| 40-P-052794 | 04/20/2012 | 10044222 | Mercedes benz: front or rear seat belt does not roll up correctly. dirt deposits on the seat belt guide due to soiled seat belt. also included models 169, f cell, 246, and 231. no model years given. *js | 05/23/2012 | |
| SEAT BELTS - FRONT - RETRACTOR | |||||
| 40-P-053536 | 04/20/2012 | 10044220 | Mercedes benz: right front seat belt or left front seat belt does not roll up completely. caused by belt strap scraping on the retractor housing. also included model cls550 model year 2012. *js | 05/23/2012 | |
| 40-P-053441 | 03/26/2012 | 10044164 | Xentry: reversible emergency tensioning retractor is compatible with wiring harness, model e350 model year unknown. *js | 05/16/2012 | |
| 40-P-053441 | 03/26/2012 | 10044164 | Xentry: mercedes benz: reversible emergency tensioning retractor is compatible with wiring harness, model e350 model year unknown. *js | 05/16/2012 | |
| STEERING | |||||
| 20-P-053398 | 03/12/2012 | 10044181 | Xentry: rattling/thumping noises from the area of the steering on rough roads or when driving over road undulations. no model years given. also included models 168 and 172. *js | 05/17/2012 | |
| STEERING - WHEEL AND HANDLE BAR | |||||
| LI-91-60-P052463 | 10/05/2011 | 10042608 | Xentry(mercedes): bulletin regarding the 4 spoke steering wheel chrome badges on driver airbag that are peeling and/or discolored. *pe | 12/28/2011 | |
| STRUCTURE - BODY - DOOR | |||||
| LI72-10P-055044 | 11/13/2012 | 10050860 | Mercedes (xentry): the inside door handle, on front door, is inoperative due to the bowden cable becoming unhooked from clip and needs to be replaced. model 207. no model years listed. *pe | 02/11/2013 | |
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||||
| LI72-10P-055044 | 11/13/2012 | 10050860 | Mercedes (xentry): the inside door handle, on front door, is inoperative due to the bowden cable becoming unhooked from clip and needs to be replaced. model 207. no model years listed. *pe | 02/11/2013 | |
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||||
| LI32-22-P-051722 | 11/14/2011 | 10043810 | Mercedes: airmatic malfunction. leaking airmatic system and not a faulty compressor. *kb | 04/27/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 05/11/2012 | 550 | ||
| I attempted to start the car and it would not crank. i called mercedes service and they sent service to jumpstart the car. the car finally started. as i began to drive, a warning light stating power steering malfunction - check owners manual came on. with considerable difficult, i avoided the curb in the parking lot and managed to get the car to a parking space. the power steering malfunction indicator would not come off even after turning the car off and on again. the car became undrivable. | |||
| SEAT BELTS | |||
| 10/03/2011 | 5 | ||
| Tl* the contact owns a 2012 mercedes benz e-350. the contact stated that the front driver side seat belt became inoperable while driving 35 mph and above. the contact stated that the seat belt would continuously vibrate against his shoulder. the seat belt would vibrate so uncontrollably that the contact would have to tuck the belt under his arm to drive safely. the vehicle was taken to an authorized dealer, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 5. | |||
| 10/03/2011 | 5 | ||
| Tl-the contact owns a 2012 mercedes benz e-350. the contact stated that the front driver side seat belt became inoperable while driving 35 mph and above. the contact stated that the seat belt would continuously vibrate against his shoulder. the seat belt would vibrate so uncontrollably that the contact would have to tuck the belt under his arm to drive safely. the vehicle was taken to an authorized dealer, but they were unable to diagnose the failure. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 5. kmj | |||
| SEATS | |||
| 07/29/2012 | 70 | 1 | |
| The interior dash vents (shiny items) are reflected unto the side mirrors making it dangerous when changing lanes because one cannot be sure what one is seeing in those lanes because the reflection is very pronounce. these vents and other dash items are also reflected on the windshield, almost like an obstruction when one is driving. in addition, the adjustable front seats, are so uncomfortable that one is constantly adjusting the seat setting while driving. these issues can cause quite a distraction and are obviously dangerous. when we reported these items to the dealership, mbcharlotte, and mbusa, they took no action. if there was ever an accident with this vehicle, and the cause and effect was related to these issues as contributing factors, how can one ever prove that they caused the accident or contributed to the cause. one would need a whole lot of experts to show that the manufacturer build in the problem by not addressing it, or testing for the effect that these issues cause the driver('s). one of the dealers product expert, solution to the reflection problem was to roll down the windows when driving to get rid of the reflections. the individual who sold us the car, [xxx], tells me, now, that he notices this reflection on all these cars. the dealership is indifferent about these items brought to their attention. even though they, in our eyes, are safety issues. hopefully nhtsa can look into this and can do something to resolve it. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 07/29/2012 | 70 | ||
| The interior dash vents (shinny items) are reflected unto the side mirrors making it dangerous when changing lanes because one cannot be sure what one is seeing in those lanes because the reflection is very pronounce. these vents and other dash items are also reflected on the windshield, almost like an obstruction when one is driving. in addition, the adjustable front seats, are so uncomforatable that one is constantly adjusting the seat setting while driving. these issues can cause quite a distraction and are obviously dangerous. when we reported these items to the dealership, mbcharlotte, and mbusa, they took no action. if there was ever an accident with this vehicle, and the cause and effect was related to these issues as contributing factors, how can one ever prove that they caused the accident or contributed to the cause. one would need a whole lot of experts to show that the manufacturer build in the problem by not addressing it, or testing for the effect that these issues cause the driver('s). one of the dealers product expert, solution to the reflection problem was to roll down the windows when driving to get rid of the reflections. the individual who sold us the car, mr. childers, tells me, now, that h e notices this reflection on all these cars. the dealership is indifferent about these tems brought to their attention. even though they, in our eyes, are safety issues. hopefully nhtsa can look into this and can do something to resolve it. | |||
| STEERING | |||
| 05/11/2012 | 550 | ||
| I attempted to start the car and it would not crank. i called mercedes service and they sent service to jumpstart the car. the car finally started. as i began to drive, a warning light stating power steering malfunction - check owners manual came on. with considerable difficult, i avoided the curb in the parking lot and managed to get the car to a parking space. the power steering malfunction indicator would not come off even after turning the car off and on again. the car became undrivable. | |||
| STRUCTURE | |||
| 07/29/2012 | 70 | 1 | |
| The interior dash vents (shiny items) are reflected unto the side mirrors making it dangerous when changing lanes because one cannot be sure what one is seeing in those lanes because the reflection is very pronounce. these vents and other dash items are also reflected on the windshield, almost like an obstruction when one is driving. in addition, the adjustable front seats, are so uncomfortable that one is constantly adjusting the seat setting while driving. these issues can cause quite a distraction and are obviously dangerous. when we reported these items to the dealership, mbcharlotte, and mbusa, they took no action. if there was ever an accident with this vehicle, and the cause and effect was related to these issues as contributing factors, how can one ever prove that they caused the accident or contributed to the cause. one would need a whole lot of experts to show that the manufacturer build in the problem by not addressing it, or testing for the effect that these issues cause the driver('s). one of the dealers product expert, solution to the reflection problem was to roll down the windows when driving to get rid of the reflections. the individual who sold us the car, [xxx], tells me, now, that he notices this reflection on all these cars. the dealership is indifferent about these items brought to their attention. even though they, in our eyes, are safety issues. hopefully nhtsa can look into this and can do something to resolve it. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| UNKNOWN OR OTHER | |||
| 07/29/2012 | 70 | ||
| The interior dash vents (shinny items) are reflected unto the side mirrors making it dangerous when changing lanes because one cannot be sure what one is seeing in those lanes because the reflection is very pronounce. these vents and other dash items are also reflected on the windshield, almost like an obstruction when one is driving. in addition, the adjustable front seats, are so uncomforatable that one is constantly adjusting the seat setting while driving. these issues can cause quite a distraction and are obviously dangerous. when we reported these items to the dealership, mbcharlotte, and mbusa, they took no action. if there was ever an accident with this vehicle, and the cause and effect was related to these issues as contributing factors, how can one ever prove that they caused the accident or contributed to the cause. one would need a whole lot of experts to show that the manufacturer build in the problem by not addressing it, or testing for the effect that these issues cause the driver('s). one of the dealers product expert, solution to the reflection problem was to roll down the windows when driving to get rid of the reflections. the individual who sold us the car, mr. childers, tells me, now, that h e notices this reflection on all these cars. the dealership is indifferent about these tems brought to their attention. even though they, in our eyes, are safety issues. hopefully nhtsa can look into this and can do something to resolve it. | |||
| VISIBILITY/WIPER | |||
| 07/29/2012 | 70 | 1 | |
| The interior dash vents (shiny items) are reflected unto the side mirrors making it dangerous when changing lanes because one cannot be sure what one is seeing in those lanes because the reflection is very pronounce. these vents and other dash items are also reflected on the windshield, almost like an obstruction when one is driving. in addition, the adjustable front seats, are so uncomfortable that one is constantly adjusting the seat setting while driving. these issues can cause quite a distraction and are obviously dangerous. when we reported these items to the dealership, mbcharlotte, and mbusa, they took no action. if there was ever an accident with this vehicle, and the cause and effect was related to these issues as contributing factors, how can one ever prove that they caused the accident or contributed to the cause. one would need a whole lot of experts to show that the manufacturer build in the problem by not addressing it, or testing for the effect that these issues cause the driver('s). one of the dealers product expert, solution to the reflection problem was to roll down the windows when driving to get rid of the reflections. the individual who sold us the car, [xxx], tells me, now, that he notices this reflection on all these cars. the dealership is indifferent about these items brought to their attention. even though they, in our eyes, are safety issues. hopefully nhtsa can look into this and can do something to resolve it. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 07/29/2012 | 70 | ||
| The interior dash vents (shinny items) are reflected unto the side mirrors making it dangerous when changing lanes because one cannot be sure what one is seeing in those lanes because the reflection is very pronounce. these vents and other dash items are also reflected on the windshield, almost like an obstruction when one is driving. in addition, the adjustable front seats, are so uncomforatable that one is constantly adjusting the seat setting while driving. these issues can cause quite a distraction and are obviously dangerous. when we reported these items to the dealership, mbcharlotte, and mbusa, they took no action. if there was ever an accident with this vehicle, and the cause and effect was related to these issues as contributing factors, how can one ever prove that they caused the accident or contributed to the cause. one would need a whole lot of experts to show that the manufacturer build in the problem by not addressing it, or testing for the effect that these issues cause the driver('s). one of the dealers product expert, solution to the reflection problem was to roll down the windows when driving to get rid of the reflections. the individual who sold us the car, mr. childers, tells me, now, that h e notices this reflection on all these cars. the dealership is indifferent about these tems brought to their attention. even though they, in our eyes, are safety issues. hopefully nhtsa can look into this and can do something to resolve it. | |||
| WHEELS | |||
| 02/28/2013 | 8500 | ||
| Large bubble (approx 2 across) on outer sidewall of left front tire. there was no impact to cause this tire defect. this is the second similar incident with these original equipment tires since the car was purchased new. the original equipment tires on this mercedes benz e350 are: continental, contiprocontact, 245/40 r18 97v. these tires do not have significant tread wear. having had 2 tire defects out 4 tires in 8,500 miles on this vehicle, i am afraid to take this car on a road trip at high speed. i am an attorney; this appears to me to be a significant safety hazard, product liability problem. the tire dealer who has handled both tire replacements can provide further detail and tire serial numbers: big o tire, 3090 kietzke lane, reno, nevada 89502, 775-827-5000. roderic a. carucci, esq., 702 plumas street, reno, nv 89509, 775-323-0400 | |||