Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 06/29/2004 | 1 | ||
| My wife started the car and a split second later the passanger airbag prematurly deployed. it was the airbag in the passenger seat. i made an appointment for her hearing in her right ear because she is having problems. i called the ford/mercury manufacturer and they stated that there was nothing that they could do about it. i contacted the dealership which i bought the vehicle from and they stated there was nothing that they could do either. i dont know about you but i think that this is a major defect and would not want to hear or see anyone else have to go through this. i am just grateful that i gave my daughter a ride to school that morning. *ak | |||
| 05/03/2004 | 1 | ||
| While driving between 35 to 40 mph vehicle stalled. this caused loss of steering and brake power. consumer lost the control of the vehicle, and was involved in a front end collision. upon impact, neither of the air bags deployed.*ak | |||
| 08/25/2003 | 66600 | 1 | 09/01/2001 |
| While parked in driveway driver side airbag deployed inadvertently. the manufacturer was contacted. the insurance company was also contacted but stated the failure was not covered. *ak *nlm | |||
| 01/01/2002 | 02/10/2000 | ||
| I have had numerous problems with my '99 cougar such as, failure of my pat system and computer system. i have had problems with my brakes which they can't seem to figure out the problem. i have had my starter replaced twice. i have had defects in several sensors, which is not under warranty that i had to pay a good amount of money for them to repair. my fan has even blown out. there is a burning smell whenever i turn on my heater that none of the dealers can't seem to smell. i also had to purchase a new radiator. when my computer went out my car was still under warranty but they made me pay for the repairs, parts, and labor out of my pocket. this is not all. the list goes on and on. i have complained to the dealership, ford motor co. and even had someone from ford to investigate all of the problems i've had with my vehicle. they have been rude to me on several occasions, especially when i had questions about the repairs of my vehicle. something needs to be done about this. i would not recommend the purchase of a mercury cougar to anyone. | |||
| 10/28/2002 | 56000 | 1 | 05/01/2001 |
| Consumer was hit on the drivers side causing the vehicle to enter a ditch and run head on into an utility pole. the air bags failed to deploy. *jg mr | |||
| 01/13/2000 | 1 | 03/31/1999 | |
| The air bag light would flash or stay on for extended amounts of time, the dealer replaced a bad connection but the flashing reappeared. nlm | |||
| 1. part within transmission was missing 2. faulty airbag sensor is blinking indicating a defect 3.wiring harness melted, possible fire hazard.please provide any further information. *ak | |||
| 1 | |||
| Airbag failed. *slc | |||
| Air bag warning light illuminates, indicating a malfunction within the system. dealer cannot identify the problem. please give any further details. *ak | |||
| Air bag indication light would flash intermittently. dealer has been contacted. please provide further information. *ak | |||
| 10/01/1999 | |||
| The airbag indicator light comes on, indicating a problem with the airbag system. but then light went off. however, there continues to be a problem with the airbag system. please provide further information. *ak | |||
| AIR BAGS - FRONTAL | |||
| Consumer stated while traveling 20 mph vehicle was involved in a frontal collision. upon impact, air bags did not deploy. *ak | |||
| 05/31/2003 | 64000 | 1 | 10/20/1998 |
| Passenger side air bad deploys in a parked car causing injury and damage worth $3,500 and ford refuses to pay for it. on 31st may 2003, we went to the library to drop off our books. we parked our car, and i got down to drop the books. my wife, who was sitting on the passenger side turned around to pick more of the books from the back seat and her side air bag blew out. she brought her hand forward to cover her face and was hit by the blown air bag. airbag deployed when the car was parked. the car is a 1999 mercury cougar smoke started coming out and we had to call the fire department. per, fire department captain, they have never seen this case before. luckily, the smoke was just the air bag powder. side air bag deployed. air bag cover hit the windshield, which cracked the whole windshield. the force of deployment also popped out air vent and the dashboard. when we called up ford, they asked us to claim it through our insurance. but when we told them that it did not make sense they told us send the vehicle to a ford dealer where they can run diagnostics. current mileage is around 64,000. ford says that one of the modules was faulty and also this module has warranty of 5 years or 50,000 miles. but this was not mentioned in any of their service manuals. also nobody pointed this out when the car had the ford recommended 60,000-mile maintenance and check we also made repeated calls to ford, to give us in writing that the air bags deployed due to faulty unit. but they are refusing to do so. progressive, our insurance agent has said they cannot cover it and that we have to talk to ford (they did say that if this incident caused a collision, they would have paid for it). ford says this is out of warranty. how do we come to know which part is going to cost us in future because it has run out of warranty, if nobody points out the problem during routine maintenance. *nlm | |||
| 05/31/2003 | 65000 | 1 | 10/19/1998 |
| The consumer parked vehicle, took the key out from the ignition switch, and at that moment, the passenger's air bag deployed. *ak *ts *jb | |||
| 12/02/2002 | |||
| While traveling on the highway without physical contact with another vehicle. the driver side airbag went off and crack the windshield. please fill in additional information dealer is aware of the problem. ts | |||
| 10/28/2002 | 1 | ||
| Consumer was traveling approximately 45-50 mph and was hit on driver's side which caused vehicle to crash head-on into a pole. both driver and passenger air bags did not deploy. ts jg *jb | |||
| 11/01/2002 | |||
| Consumer states that when hit at 45mph in the front center of the vehicle the air bag did not deploy causing minor injuries to the consumer. dealer notified ts | |||
| 08/02/2002 | 1 | 10/01/2000 | |
| I hit the car in front of me traveling at 40mph, my seatbelt did not restrain me, my lip hit the steering wheel which made my teeth go all the way through. the air bags did not deploy either, so my head broke the windsheild. the lap portion of the seatbelt kept me from going all the way out, i had bruises on my abdoman from it.*ak | |||
| 11/28/2001 | 04/01/1999 | ||
| Driver swerved to miss deer and impacted a light pole head on at 75 mph, car rolled - air bags did not deploy - will notify ford in the morning.*ak | |||
| 11/27/2001 | |||
| While driving 45 mph consumer's vehicle hit another vehicle on passenger's side, total front crash. upon impact, driver's airbag did not deploy, no injuries. damage to vehicle unknown at this time.*ak | |||
| 2 | |||
| The pcrv failed prior to recall notice 00v-075 resulting in 2 accidents, the air bags failed to deploy during both accidents. nlm | |||
| 01/10/2001 | 06/01/1999 | ||
| Oil filter combusted due to pressure. engine has been destroyed!!! car is a year and a half old with 24,500 miles. i have a number of problems that have occurred with this car. i have ignored due to they come and go. such as rattling noises from the trunk, cigarrette lighter is dead, gas gauge doesn't read properly all the time, lights illuminate for rear light out, airbags, coolant, next time start up car they are out??? i had a saturn for 5 years never had a problem. i have this cougar for a year and a half and look at all these problems. i am sorry a car that is a year and a half should not be getting a new engine!!!! i am extremely disappointed with mercury. i will never get another one again.*ak | |||
| 2 | |||
| The pcrv failed prior to recall notice 00v-075 resulting in 2 accidents, the air bags failed to deploy during both accidents. nlm | |||
| 04/14/1999 | 2 | ||
| The air bags did not deploy and the seat belts failed to restrain consumer during a head on collision causing her to hit her head on the upper windshield, two months later while driving the airbags deployed falsely when there was no impact. nlm | |||
| 07/03/2000 | 1 | 01/14/1999 | |
| While driving on a 4-lane highway, lights on the dashboard lit up and engine died. then, consumer lost control of the vehicle. with no brakes or steering vehicle started to spin out of control and hit a guardrail at about 55mph. consumer said it was a engine problem. airbags did not deploy.*ak *ml | |||
| 04/11/2000 | |||
| Vehicle was involved in frontal crash. upon impact, driver's seatbelt did not lock up, causing driver to hit windshield. also, driver's airbag deployed after driver hit windshield and was thrown back into seat, causing a major concussion. vehicle was a total loss. *ak | |||
| Vehicle was traveling at 35mph and hit a pothole a tire blew out, and driver's side and passenger's side airbags deployed. dealer says the pothole messed up the airbag sensor. *ak | |||
| 12/12/1999 | |||
| Vehicle was involved in a frontal collision at 44mph and the airbags did not deploy, resulting in injuries. dealer has been notified. *ak | |||
| 08/29/1999 | |||
| While driving about 25mph something hit the windshield, causing both airbags to deploy. then, vehicle swerved and hit the curb. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 01/01/2002 | 02/10/2000 | ||
| I have had numerous problems with my '99 cougar such as, failure of my pat system and computer system. i have had problems with my brakes which they can't seem to figure out the problem. i have had my starter replaced twice. i have had defects in several sensors, which is not under warranty that i had to pay a good amount of money for them to repair. my fan has even blown out. there is a burning smell whenever i turn on my heater that none of the dealers can't seem to smell. i also had to purchase a new radiator. when my computer went out my car was still under warranty but they made me pay for the repairs, parts, and labor out of my pocket. this is not all. the list goes on and on. i have complained to the dealership, ford motor co. and even had someone from ford to investigate all of the problems i've had with my vehicle. they have been rude to me on several occasions, especially when i had questions about the repairs of my vehicle. something needs to be done about this. i would not recommend the purchase of a mercury cougar to anyone. | |||