Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
EQUIPMENT
00E1112/01/2000616814Service action bulletin regarding on-board diagnostic system upgrade. *tt03/13/2001
98032101/01/1998607725Pats key programming. *ak02/06/2001
816402/01/2000612338Information on 5r55e - 4r55e - 4r44e pump alignment tools. *tt06/07/2000
EQUIPMENT - ELECTRICAL - AIR CONDITIONER
0220810/14/200210013060Climate control a/c service tech tips. *eh04/07/2005
028504/29/2002637928On some vehicles, the electronic automatic temperature control (eatc) blows cold air from the floor ducts on vehicles produced before 9/30/2000 only. *tt12/09/2002
0021310/16/2000618546Subject regarding climate control - eatc - blower motor control service tips. *jb04/16/2001
1299707/01/1999614782Some vehicles may exhibit no / low a/c performance at high ambient temperatures and prolonged idle. *tt12/14/2000
669207/01/1999610733Some vehicles may exhibit no / low air conditioner performance at high ambient temperatures and prolonged idle. *tt05/11/2000
1322309/01/19996090619Information regarding manual a/c system- blower works in high setting only. *mjs03/22/2000
708409/01/19996090441Subject on manual a/c system-blower works in high setting only. *mjs03/20/2000
9919609/20/19996090087Information on identifying non-approved / alternate refrigerants which could cause safety, and performance concerns if installed in ford a/c systems. *tt03/08/2000
9920610/04/19996089649Concerns with burning odor or smoke, and / or rustling noise while blower motor is on. *tt02/11/2000
9915607/26/1999608435Some vehicles may exhibit a burning odor or smoke, and / or rustling noise occuring when the blower motor is running if leaves or foreign material enters the blower case. *tt12/01/1999
998805/03/1999606408Concerns or erratic or insufficient temperature control. *tt08/19/1999
9823811/23/1998603722Condensate may leak onto the passenger floor on some vehicles. *yc03/03/1999
EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC.
513312/01/1998615329Some vehicles equipped with a dual media (am / fm cass / cd) radio may exhibit an audio concern of no display or graphics. *tt01/13/2001
1251803/01/19996091761Concerns with the in-dash cd stops operating when hot / radio display reads cd too hot. *tt11/14/2000
98513311/01/1998613270Some vehicles equipped with a dual media (am/fm/cass/cd) radio may exhibit an audio concern of no display or graphics. *tt06/20/2000
9912906/14/1999606460Experiencing a whine / buzz type noise in the speakers of the entertainment radio or two-way radio on vehicles with an in-tank electric fuel pump. *tt08/24/1999
1257303/01/1999605297Information regarding the audio system selective lighting feature. *tt06/07/1999
565203/01/1999605192Complaints that the in-dash cd stops operating when hot. *tt06/03/1999
EQUIPMENT - MECHANICAL - WRECKER AND WHEEL LIFT DEVICES
814902/01/2000612328Subject regarding neutral tow inoperative after gem replacement. *tt06/07/2000
1338810/01/1999609664Vehicles equipped the neutral tow feature, be aware that when the neutral tow feature is enabled and the customer places the vehicle into the neutral mode, the neutral tow indicator will go out when the gem goes to sleep. *tt04/05/2000
1322209/01/19996090598Information regarding neutral tow kit available. *mjs03/21/2000
708309/01/19996090438Information regarding neutral tow kit availability. *mjs03/20/2000
EQUIPMENT - OTHER - LABELS
00L0909/01/2000618532Subject pertaining to supplemental tire inflation label. *jb04/16/2001

Consumer Complaints

Fail datemilesoccurencesPurchase date
EQUIPMENT
01/15/2002680001007/20/1998
 The check engine light on my 1998 mercury mountaineer has come on 10 times in the last 2 1/2 years. all times, except one, were due to the catalytic converter. the converter has been replaced, yet the problem continues. i've contacted mercury every time, & get no satisfaction. the last time i was told parts wear out...deal with it. my dispute isn't that something is wrong, it's wanting to know why it can't be fixed. no one can give me an answer.
EQUIPMENT - ELECTRICAL - AIR CONDITIONER
12/04/1998205/06/1998
 Air conditioner odor present due to faulty condensor. mjs
07/21/1998105/06/1998
 A/c repaired due to leakage. mjs
EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC.
06/03/200260000110/04/1998
 Cd radio display has gone out, first began to fade in and out and now i have no display. many people have experienced this problem. there are forums on the internet that specifically discuss this issue. it has also occured with many explorers as well. how can ford/mercury not recall an obviously widespread flaw? this really makes me doubt their customer service efforts.*ak
112/01/1999
 The radio display led read out will go black intermittantly, the dealer replaced the main circuit board due to a bad design. the way it was designed they had it too close to the back side of the display where the capacitors would give off heat and cause over heating and black outs. *jg nlm
08/01/1998
 Noticed cd & cassette gets very hot after 15/20 minutes of play.heat build up on cd & cassette is unusal as i know. when i reported to dealer service manager, he said never heard. latter they agreed. first time they did not find anything wrong. second time they replaced the unit. still it is hot. they informed me according to ford this heat build up is normal. i disagree heat build up will damage the tape & may effect the the cd's. heat is enemy for audo equipment.this kind of heat is very unusal, as i know. i have the opportunity to drive different manufacurers car, truck etc, but nowhere i see this heat build up.

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