Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 98203 | 01/01/1999 | 604389 | Concerns with the potential effects of adhesives used for body panel repairs. *tt | 04/28/1999 | |
| STRUCTURE - BODY | |||||
| 12289 | 12/01/1998 | 615536 | Some vehicles may exhibit a water leak concern from the moonroof. *tt | 01/18/2001 | |
| 5373 | 12/01/1998 | 615448 | Some vehicles may exhibit a water leak concern from the moonroof. *tt | 01/16/2001 | |
| 12852 | 06/01/1999 | 6092013 | Use kleenex brand juniors or li'l travelers to refill tissues for certain vehicles with the high series center console facial tissue compartment. *tt | 11/17/2000 | |
| 99228 | 11/01/1999 | 6089689 | Experiencing water leak into the vehicle through the moonroof opening. *tt | 03/03/2000 | |
| 6429 | 06/01/1999 | 606842 | Information on refilling tissues for the center console facial tissue compartment. *tt | 09/03/1999 | |
| 982323 | 11/23/1998 | 603930 | Information regarding replacement and / or repairs on any lock component. *yc | 03/11/1999 | |
| 98203 | 10/12/1998 | 603688 | Concerns with adhensives not recommended for body panel repairs. *yc | 03/02/1999 | |
| 982720 | 04/01/1998 | 603584 | Engineering is investigating conditions concerning roof rack tap plates. *yc | 02/25/1999 | |
| 9844 | 03/02/1998 | 601263 | Some difficulty in matching the texture of the oem anti-chip stone abrasion material to rpair materials when servicing. *yc | 07/15/1998 | |
| 9831 | 02/16/1998 | 600585 | Repairs to vinyl covered surfaces. *yc | 05/27/1998 | |
| 9833 | 02/16/1998 | 600587 | Service tips for surface defect removal without repainting. *yc | 05/27/1998 | |
| STRUCTURE - BODY - BUMPERS | |||||
| 99203 | 10/04/1999 | 6089643 | Information on replacing the front bumper bracket. *tt | 02/10/2000 | |
| STRUCTURE - BODY - DOOR | |||||
| 99-8-15 | 05/03/1999 | 606419 | Subject regarding door trim panel replacement - service tip. *tt | 01/05/2001 | |
| 99242 | 11/15/1999 | 6090184 | Information on replacing and / or repairing malfunctioning (door, ignition and decklid) locks. *tt | 03/09/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 07/21/1998 | 1 | 05/06/1998 | |
| Front tag bracket falling off/ required reattachment. mjs | |||
| STRUCTURE - BODY | |||
| 04/13/2011 | 75000 | ||
| Moved my truck to let another car out of the drive way. pulled back in turned the truck off came in the house and heard a loud boom. looked out the window and fire was shooting up by the wheel. | |||
| 05/29/2002 | 50 | 01/01/2001 | |
| The floorboard got so hot in a six mile drive that the passenger could not sit with feet on the floor. i my warranty was almost up and i had no sucess with the service department at les jacobs ford in fixing this in their over 10 attempts. i then traded the vehicle off to another dealer who informed me that according to the carfax report it was wrecked in 3/22/98. i was not informed of this at the time of the purchase of this auto. i have filed a report with the missouri attorney general's office and i have notified les jacobs ford & mercury. i handed a copy of the carfax report to the former service manager now general manager, darrin jacobs. notice the name is the same as the dealership. he is the son of the owner. i have also talked to two 98 explorer owners who are having the same problem and i have encouraged them to also file with you.*ak | |||
| 03/09/2002 | 50 | 01/01/2001 | |
| The front floorboard overheated. the front seats became warm as if a seat heater was turned on. the vehicle has none. the front tires began making a whomping sound as if flat. i pulled over checked the tire pressure. it was normal. i continued to my destination. the abs light and airbag light then began to flash. i continued to drive. upon reaching my destination, i reached under the passenger side seat to get the keys i dropped. i accidently bumped the seat bracket with my left tall finger blistering it. | |||
| 02/26/2001 | 50 | 01/01/2001 | |
| On warm days, especially when airconditioner is used the floorboard and seat brackets get hot. i have melted plastic game pieces, crayons, and heated food items by laying them on the floor board next to the brackets. i bumped the seat bracket when i picked up my keys and blistered my hand. i contacted the customer realtions departement for mercury who took a report and promised to follow up. i have heard nothing from them or my dealer. i only have 10,000 miles left on my warranty. this will only be three months for me. the local service mananger and the mechanics have tried to convince me that this is normal for an suv. if this is the case, why are they on the road? my fear is that this auto will burst into flames and i won't be able to get my kids out. the fumes when this auto gets hot also cause my daughter to have asthma attacks. i can not trade the auto because i owe to much on it. this is what the local service manager suggested. i feel that i have a responsibility to other motorists to continue to work on the issue of this auto being a safty hazard to mystelf and others. *ak | |||
| 01/10/2001 | 2 | 01/01/2001 | |
| Mountaineer's front floor board and seat mounting brakets, especially the passenger side, get hot enough to blister the skin. when the floor board is hot the abs light comes on and it is hard to steer. the mountaineer also has excessive tire wear on the front which had lead to two sets of tires needing to be replaced. in 3000 miles the tires are worn enough that the mercury makes a whomping sound much like a flat is hard to turn and is difficult to stop until i have the tires rotated. the whole process then has to be done again in another 3000 miles which according to ford should be done every other oil change and this is normal for an suv.*ak | |||
| STRUCTURE - BODY - BUMPERS | |||
| 03/22/2002 | 1 | 11/01/1997 | |
| Consumer states that while sitting in traffic the vehicle behind the consumer ran into the consumer's vehicle and the whole rear bumper was damaged, $800 dollars worth of damage, the other vehicle which was a malibu had only minor superficial damage to the vehicle's bumper facia. the dealer was contacted. nlm tt | |||
| STRUCTURE - BODY - DOOR | |||
| 07/13/1999 | 1 | 05/01/1998 | |
| May 5,1998 car died when it was going up an incline getting on the freeway. june 3,1998 the door locks would not work,plus the stereo when we stopped let out a high pitched noise and then stopped working about an hour later it was ok again. later that evening the car tried to die again the lights went dim. june 9,1998 we were driving on the freeway and the lights on the dash (50 thru 80mph)went out. june 19,1998 problems again car not wanting to start all the time-dealership installed flight data recorder until june 26,1998 when stereo started again and data recorder went out. july 14,1999 car making loud noise brought back to dealership they had to replace altenator/tensiioner/belt. july 26,1999 car overheats after driving less than a mile away towed to dealership they replace thermostat/thermostat housing/gasket . pick car up on july 29,1999 from dealership drive 3.3 miles from dealership and the car catches on fire on drivers side under around were the fuses are. car gets repaired then on sept.22,1999 had to bring back after driving car the headlights start to flash on & off. well are rearveiw mirror has the auto diming headlights that have not worked for a while now but i am tired of messing with this lemon. oh before the fire sometimes when you put the turn signal on it would buzz. this is the problems we brought to the dealership. many times the lights dimmed but it would be ok after a little while. *ak | |||
| 8 | 05/01/1998 | ||
| Vehicle driven in forward and comes to a stop (i.e.- at a stop sign, toll booth, or traffic light) will stall/hesitate without warning when attempting to proceed forward again. this has happened multiple times since we purchased the vehicle new. vehicle was taken to several different dealerships in three states and they say ford/mercury is aware of the problem but at the current time there is no fix. radio when tuning would not pick up any radiostations due to radio not hooked to antenna. door molding on drivers side door came loose and prevented the door from being opened more than three inches. driver was not able to enter drivers side door to drive vehicle. rear windshield wiper engine burned out and rear wiper did not work. brake stuck when attempting to place vehicle into gear after initial start of engine. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 07/15/2002 | |||
| When getting out of vehicle rear driver's side door came off, and could have caused an accident if driving or standing. cause unknown. dealer notified. *ak | |||