Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 16618 | 02/01/2003 | 10002499 | Illuminated air bag warning lamp with diagnostic trouble code (dtc) b2292. *tt | 09/03/2003 | |
| AIR BAGS - FRONTAL | |||||
| 17640 | 03/01/2004 | 10007412 | Poor fit between driver air bag and steering wheel. *tt | 06/22/2004 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS | ||||||
| EA02010 | FORD MOTOR COMPANY | 07/02/2002 | 02/25/2003 | MIS-ASSEMBLED AIRBAG CLOCKSPRING | ||
| In july 2001, ford issued a special service message announcing that some air bagclockspring devices may produce noise when the steering wheel is turned full left or right.ford was aware that some clocksprings may have been improperly installed.the improper installation may also cause an open circuit and the air bag warning light to illuminate.starting with vehicles produced in september 2001, ford adding length to the clockspring wire to reduce the likelihood of damage from improper installation.odi's investigation revealed 32 comlaints (vehicle built prior to sept. 2001) of warning light but no crashes, injuries, lawsuits or claims.a safety defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation is closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will take further action if warranted by the circumstances.see attached summary report. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 04/28/2012 | 150000 | ||
| Tl* the contact owns a 2002 mercury mountaineer. the contact stated that after driving into a parking garage, the air bag warning lamp illuminated and the air bags deployed. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 150,000. | |||
| 04/28/2012 | 150000 | ||
| Tl-the contact owns a 2002 mercury mountaineer. the contact stated that after driving into a parking garage, the air bag warning lamp illuminated and the air bags deployed. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileages were 150,000. sm. | |||
| 04/28/2012 | 150000 | ||
| Tl - the contact owns a 2002 mercury mountaineer. the contact stated that after pulling into a parking garage, the air bag warning lamp illuminated and the the air bags deployed. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 150,000. pm | |||
| 02/12/2008 | 83000 | 2 | 02/01/2004 |
| My wife and mother-in-law were involved in a head on crash on 2/12/2008. the air bags on the 2002 mercury mountaineer did not deploy. *tr | |||
| 01/18/2007 | 7 | 02/15/2005 | |
| 01/18/07 when truck shifts gears it vibrates. solution: flush automatic transmission fluid. (also changed oil) helped for a few months but problem is back. ($198.95) 5/29/07 air bag light stays on. solution: replaced drivers side pretensioner. (also changed oil). $273.19 6/26/07 heard very loud clunking noise. solution: replaced front differential (internal damage to clutches), both rear axle seals (because of leakage) $1580.23 11/07/07 truck makes loud noise from the rear and seems to jump while turning. solution: front end alignment and replace seals in rear. $482.97 still have the loud noise and jumping. 12/13/07 take truck to different place with same problem. solution: replace left front hub bearing. $401.73. 02/18/08 still have same problem with loud noise and jumping. solution: left rear hub bearing, drums in rear, and now mechanic tells me i need clutch packs in rear to solve problem. tells me i should take it back to the dealer.??? $380.00. now i can add all of this up 198.95+273.19+1580.23+482.97+401.73+380.00=$3017.07 to finally get my truck fixed---------priceless!!!!!!!!! *tr | |||
| 04/14/2007 | 65246 | 1 | 10/28/2006 |
| Tl*the contact owns a 2002 mercury mountaineer. on april 15, 2007, the contact's daughter was involved in a crash while driving 10 mph. the air bags failed to deploy. her daughter suffered a mild concussion and received headache medication from her doctor. the vehicle's hood and fender were damaged. the dealer currently has the vehicle. a police report was filed. the current mileage was 66,246 and failure mileage was 65,246. updated 02/01/08.* lj | |||
| 07/01/2005 | 66000 | 2 | 03/01/2005 |
| Dt*: the contact stated the vehicle was in two accidents and the airbags did not deploy. in the first accident which occurred in july 2005, the vehicle was stolen when the accident occurred and the airbags did not deploy. the second accident in october 2006, the vehicle was hit at an intersection and the airbags did not deploy. the other vehicle ran a red light at 50 mph when it impact the vehicle which was immobile. the other vehicle flipped over and there were three injuries. there were no injuries in the contact's vehicle. the airbag warning light was not illuminated prior to, during or after the accident. the vehicle was inspected by the service dealer after the first accident who determined there were no problems with the airbags. the vehicle has not been to the service dealer after the second accident. a police report was filed. | |||
| 11/01/2001 | 1 | 06/15/2001 | |
| Three sets of goodyear, eagle ls tires, size p24570r16 (no dot # mentioned) with less than one hundred miles had to be replaced because knots were found on sidewall and tread. dealer has been contacted. *ak engine light illuminated due to faulty dpfe sensor; air bag light on, air bag module replaced; loose rear center console; vibration and popping noise over bumps, replaced and balanced all four tires, replaced stabilizer bar links, rims were out of round; scrunching noise while turning, rack and pinion replaced; experiencing whistling noise; hard jerk and popping noise when shifting, gear selector slippage; a/c vent squeaking, a/c vent readjusted. *tt | |||
| AIR BAGS - FRONTAL | |||
| 10/03/2007 | 87000 | ||
| Tl- the contact owns a 2002 mercury mountaineer. the contact stated she was at the dealer purchasing the vehicle when she noticed the air bag light was illuminated. the technicians repaired the vehicle. the contact was not sure of the repairs the technicians made. after the repairers were made the contact was parked when the front drivers side air bag deployed. the vehicle was taken back to the dealer where the technicians replaced the air bag and the restraint control module. the air bag deployed a second time. the vehicle was taken to the dealer where they advised her to contact the manufacturer. the manufacturer was contacted and stated they would have to perform a diagnostics on the vehicle. the vehicle was not repaired. the approximate failure mileage was 87,000. ds | |||
| 05/10/2008 | 59000 | 1 | |
| 2002 mercury mountaineer v8 awd 4.6 transmission failure. vehicle had under 60,000 miles, but had surpassed extended warranty time frame. reverse vehicle would not move. shifted very hard through gears. sometimes tacking at 3000 rpm. took to a transmission specialist. repaired at a cost of 2600.00. have since returned vehicle to same place for same issues plus transmission overheat light and leaking transmission fluid. seat belts locked down for no reason. would not retract. called dealer, could not do anything because i was over restraint warranty by 3000 miles. have replaced all 4 seat belt restraints. front air bag light stays on or blinks, or is off. called dealer, stated repair would not be covered due to mileage. i purchased this vehicle brand new june 2002. today it has 65,00 miles on it. is driven primarily on the highway for vacations. have had several small repairs that were covered under extended warranty. i am very disappointed in the performance of this vehicles drive train and safety restraint system to include seat belts and air bag issues. with as many complaints i see on line about the transmission and front air bag issues, seems to me something should be done to help those of us that purchased in good faith what should have been a great vehicle. i have been a ford/ mercury owner since 1971. this is the first vehicle i have had that had major issues. *tr | |||
| 08/29/2008 | 101200 | ||
| Tl*the contact owns a 2002 mercury mountaineer. while driving 10 mph, the front end of the contact's vehicle was struck by another vehicle traveling 70 mph. none of the air bags deployed. the vehicle has not been diagnosed by the dealer. the contact did not notice any differences beforehand. a police report and pictures are available. the current and failure mileages were 101,200. | |||
| 12/01/2007 | 110000 | 1 | |
| Passenger air bag warning light activated / will not go out. / this a safety issue which chronic on this make and model year / should not be subject to normal warranty terms / should be repaired by mercury and not the owner / costly repair / normal driving and wear / this issue has not been corrected on my vehicle needs repair. *tr | |||
| 04/15/2008 | 62000 | ||
| Tl*the contact owns a 2002 mercury mountaineer. while driving between 10-20 mph, the contact swerved to avoid a dog in the road. the vehicle accelerated down an incline into some small trees. the contact sustained injuries to her back and struck her mouth against the steering wheel. the vehicle was destroyed and none of the air bags deployed. a police report was filed. the vin was unknown. the current and failure mileages were 62,000. | |||
| 08/10/2005 | 100000 | 1 | 10/10/2004 |
| Dt: the contact's vehicle was involved in a head on collision with a tree while driving at 45 mph. upon impact, the front air bags did not deploy. there was one injury reported. the insurance company was notified and a report was taken. the manufacturer was contacted. they requested that the vehicle be delivered to them for analysis. the insurance company had already taken the vehicle. a police report was taken. *ak updated 12/19/05. *jb | |||
| 07/16/2002 | |||
| While coming out of driveway at a very low speed air bags deployed hitting the consumer. contacted dealer, and dealer was not willing to do anything.*ak | |||
| 05/12/2002 | 1 | ||
| While traveling in inclement weather there was a water pot hole in street. another vehicle made a sudden stop and consumers son hit vehicle from behind. upon impact, dual airbags did not go off.consumers son hydroplaned hitting other vehicle head on then over to the right left side. *jg | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 07/14/2005 | 36520 | 3 | 02/03/2005 |
| Tl*the contact owns a 2002 mercury mountaineer. the contact stated that the air bag light remained illuminated until the two front seat belts were replaced. two months later, he drove over a bump and the failure recurred. the front seat belts were replaced again. the dealer stated that when the air bag light displays on the instrument panel, the air bag system is inoperative. ford has a repair bulletin that states that the wiring harness from the main harness to the detonator is non-functional. the air bag light is currently illuminated. the speed was unknown. the current mileage was 68,245 and failure mileage was 36,520. | |||
| AIR BAGS - SIDE/WINDOW | |||
| 02/24/2003 | 4700 | 1 | 09/24/2002 |
| The side air bags in my 2002 mercury mountaineer deployed for no reason. although no one was seriously injured because the car was traveling at less than 5 miles per hour at the time, this could have been a serious situation. ford's response has been less than satisfactory. despite the fact that i prompltly notified ford of the incident, no one at ford's consumer affairs department has contacted me to investigate the problem as promised. in fact, when i called ford on march 1, 2003 to follow-up, a telephone representative informed me that ford's computer records show that a consumer affairs agent had contacted me on february 27, 2003. i received no such call and i am still waiting to hear from an agent from that department. in addition, ford did not authorize the service department of my dealership to examine the vehicle until friday, january 28, 2003. *jb | |||
| 02/20/2002 | 1 | ||
| While make a right turn another vehicle veered into consumer's vehicle from the side. upon impact, side curtain airbags didn't go off. *ak | |||