Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
POWER TRAIN
1812309/01/200410011333Updated rear halfshaft removal procedure. *tt01/18/2005
1756002/01/200410008124Rear axle noise. also includes lincoln aviator 2002. *mj07/22/2004
1755502/01/200410008120Certified rear axle available. *mj07/22/2004
1680604/01/200310002674Fluid leaks from the rear halfshaft seal. 2002-2003 explorer/mountaineer/aviator added. *tt09/10/2003
1689806/01/200310002609A whine noise on tip-in at speeds of 45 to 65 mph. this may be due to driveline stack-up tolerance with the driveshaft and rear axle. *tt09/08/2003
1584004/01/2002637586Some vehicles with the 4.6l engine and all wheel drive built between 02/25 and 04/24, 2002 may exhibit a shudder on the 4-5 upshift and / or the 5-4 downshift. *tt12/03/2002
0210105/27/2002636071Some all-wheel drive vehicles may exhibit a growl noise at speeds of 65-112 km/h (40-70 mph). *tt11/05/2002
025811/25/200202234636052Inoperative or inacurrate speedometer, 4x4 lamp illuminatd, and / or diagnostic trouble code p1635 or p1639. *tt11/04/2002
1549512/01/2001630604Some all wheel drive vehicles may exhibit a growl noise at speeds of approximately 45 mph and above. *tt04/18/2002
1526709/01/2001625833Some vehicles with 5r5w may exhibit a no engagement condition. engineering is investigating. *tt12/04/2001
1520909/01/2001625736Some all-wheel drive vehicles equipped with 4.0l engine may exhibit a whine noise from the front driveline at speeds between 40 - 80 mph. *tt11/30/2001
1525009/01/2001625704Information regarding misdiagnosis of main controls - incorrect pressures. *tt11/30/2001
1487205/01/2001620198Some vehicles may exhibit an intermittent no crank condition and no communication from the powertrain electronic controller (ptec) with the wds / ngs diagnostic equipment. *tt07/20/2001
1486604/01/2001619336Some vehicles equipped with 5r55w transmission may exhibit various firm and / or soft shifts. *tt05/23/2001
POWER TRAIN - AUTOMATIC TRANSMISSION
0325412/13/2004042417100140895r55w transmission - no 3rd gear or slipping 2-3 shift - diagnostic trouble code p0733 and p0745 - vehicles built prior to 3/4/2002. *tt04/28/2005
0314707/21/200310003747Shudder during 4/5 upshift and/or 5/4 downshift on vehicles equipped with a 4.6l engine and 5r55w automatic transmission. *tt10/29/2003
035703/17/200301110510001921Fluid leak from the converter housing area. *tt *jb07/25/2003
026204/01/2002636027Subject regarding 5r55w automatic transmission harsh upshifts during light to medium throttle concerns. *tt11/04/2002
0120710/15/2001627952Some vehicles produced before 9/6/2001 equipped with the 5r55w transmission may exhibit a tick noise emanating from the front or intermediate servo cover. *tt02/28/2002
0120310/15/2001627917Exhibit harsh 1-2, 3-4 upshifts at light to medium throttle on some vehicles equipped with a 4.6l engine and 5r55w automatic transmission built through 9/21/2001. *tt02/26/2002
0111106/11/2001622639Some vehicles equipped with a 4.0l engine and 5r55w automatic transmission built 11/13/2000 through 5/21/2001 may exhibit light throttle soft or long 2-3 upshifts between 16-40 km/h (10-25 mph) or harsh 3-4 upshifts between 32-56 km/h (20-310/22/2001
1508807/01/2001621094Some vehicles equipped with 5r55w transmission may exhibit no transmission engagement into forward and / or reverse gear. *tt09/07/2001
1506907/01/2001621073Vehicles equipped with the 5r55w automatic transmission built prior to 08/01/2001 may exhibit a neutral out condition when coming to a stop. *tt09/06/2001
0114207/23/2001620993Some vehicles, built prior to 8/01/2001, may exhibit a whine or howl noise during cold starts at temperatures below 4 degrees c (40 degrees f). *tt09/05/2001
1475903/01/2001619461Information regarding transmission oil level checking guidelines. *tt05/31/2001
POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM)
04210712/13/200404241410014086General (pcm) power train control module programming procedures. *tt04/28/2005
0421711/01/200410013369General power train control module (pcm) programming procedures. *tt04/15/2005
1493405/01/2001620230Some vehicles equipped with 5r55w transmission may exhibit various firm and / or soft shifts. *tt07/23/2001
1492305/01/2001620225Some vehicles equipped with 5r55w transmission may exhibit various firm and / or soft shifts. *tt07/20/2001
1482704/01/2001619296Information on vehicles equipped with with 5r55w transmission having a (powertrain control module) pcm adaptive learning strategy feature that controls shift feel and timing. *tt05/23/2001
POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES
0314807/21/200310003748New transmission cooler flusher - service tips. 2003 escort and super duty f series included. *tt10/29/2003
01100205/01/2001620251Some 4-door vehicles built 11/13/2000 through 4/2/2001 equipped with the 5r55w transmission may exhibit a fluid leak at the transmission cooler line-to-transmission case connection. this may be caused by comtamination on the cooler tube b07/23/2001
0110205/28/2001620160A fluid leak at the transmission cooler line-to-transmission case connection. this may be caused by contamination on the cooler tube between the tube nut and flare, contamination on the tube nut threads or improper installation torque. v07/19/2001
00231011/13/2000616522Subject regarding contamination from prior transmission concerns or excess wear may be trapped in the transmission fluid cooling system. *tt03/05/2001
POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL)
04221211/15/200410013398Gear selector lever - increased effort to shift from drive to park. *tt04/18/2005
1487405/01/2001620199Some vehicles may exhibit a transmission shifter stuck in the park gear position. this may be due to the brake shift interlock switch. *tt07/20/2001
POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT
021301/21/2002629999Some all wheel drive equipped vehicles may exhibit a growl noise at speeds of 65-112 km/h (40-70 mph). *tt04/11/2002
POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - FLOOR SHIFT
1503007/01/2001621024Some vehicles may exhibit a transmission shifter stuck in the park gear position. *tt09/06/2001
POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH
0118109/17/2001625715Brake shift interlock.*jb11/30/2001
POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER
0122311/12/2001630325Some vehicles built prior to 11/11/2001 equipped with 5r55w transmission and 4.6l engine, may exhibit a buzzing noise when the torque converter is engaged. *tt04/16/2002
0111506/11/2001622644Fluid leak in the converter housing area on vehicles built 11/13/2000 through 4/27/2001. *tt10/22/2001
POWER TRAIN - AXLE ASSEMBLY
0561804/01/200510017892Rear axle noise repair. *tt12/06/2005
0621601/01/2006064410014100Limited slip axle chatter, shudder, binding sensation, or vibration during low speed turning maneuvers. *tt04/28/2005
1822110/01/200410010732Rear axle noise. oasis. various models including 2005 explorer, mountaineer and aviator. *tt12/07/2004
1790507/01/200410009332Multiple vehicles using fehp rear axle fluid. fluid usage change. *tt09/23/2004
1773604/01/200410008236Rear axle noise. *tt07/23/2004
1771704/01/200410008222Rear axle chatter, shudder, binding sensation, or vibration during low speed turns. *tt07/23/2004
1764103/01/200410007413Rear 3.55 axle noise. certified rear axle or improved gear set available. *tt06/22/2004
04B1505/01/200410007006Rear axle date code inspection and service. vehicles may have been built with an improper mix of rear axle lubricant and friction modifier additive. if so, the customer may experience noise and vibration while driving. *tt *mj05/21/2004
0319809/06/20040417510004037Chatter, shudder, a binding sensation, or vibration during low speed turns on vehicles equipped with the 9.75 inch or 8.8 inch limited slip rear axle. *tt11/14/2003
1694907/01/200310003838Rear axle vibration/drone above 60 mph. *tt11/04/2003
1705408/01/200310003164Axle whine at cruise or during acceleration/ deceleration. *tt10/09/2003
1564602/01/2002630698Concerns with clunk noise from front axle area. *tt04/19/2002
018604/30/2001619276On some vehicles, including sport and sport trac, the front axle leaks fluid from the vent tube. *tt05/22/2001
POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT
TSB-08-19-305/01/200910028736Ford: some vehicles may exhibit oil separation from the internal lube found in the unitized cartridge seal. oil separation appears to be and is often misdiagnosed, as an axle lube leak. *pe05/20/2009
POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL
TSB-08-19-305/01/200910028736Ford: some vehicles may exhibit oil separation from the internal lube found in the unitized cartridge seal. oil separation appears to be and is often misdiagnosed, as an axle lube leak. *pe05/20/2009
0410506/07/20050515510008994Axle seal leaks. leaks from rear halfshaft axle seal. service tips. *tt09/07/2004
POWER TRAIN - DRIVELINE
053706/07/20050516410012952Driveline 1st order vibration/boom/drone. *tt04/05/2005
1710709/01/200310004046Driveline vibration on drone/boom at highway speeds. *tt11/17/2003
POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT
1496606/01/2001622758Some all-wheel drive vehicles may exhibit a whine noise from the front driveline at speeds between 40 and 80 miles per hour. *tt10/22/2001
1495005/01/2001620239Some all-wheel drive vehicles may exhibit a whine noise from the front driveline at speeds between 40 and 80 miles per hour. *tt07/23/2001
POWER TRAIN - DRIVELINE - DRIVESHAFT
1525109/01/2001625796Some 4x4 vehicles with fewer than 10,000 miles may exhibit grease oozing from the front driveshaft cv joint. *tt12/03/2001
1508007/01/2001621084Some vehicles with fewer than 10,000 miles may exhibit grease oozing from the front driveshaft cv joint. *tt09/06/2001
POWER TRAIN - MANUAL TRANSMISSION
1501906/01/2001622835Some vehicles equipped with 5r55w transmission may exhibit a whine noise that occurs in 3rd gear only. *tt10/23/2001

Investigations

NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL)
EA09013Ford Motor Company08/18/200902/12/2013Vehicle Rollaway Allegations
 This investigation is being closed based on several considerations.by the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during ea09-013, odi identified a number of different failure mechanisms in 180 incidents related to the alleged defect.the highest rate for any particular failure mechanism, the failure of the automatic transmission parking system, was 4.4/100k.the next-highest failure rate was for the bsi system, at 3.4/100k.for all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for additional information regarding this investigation, see the complete closing resume in the document file for ea09-013. the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers:10168454, 10279630, 10280078.
EA09013FORD MOTOR COMPANY08/18/2009VEHICLE ROLLAWAY ALLEGATIONS
 In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumers shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004 ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.preliminary evaluationpe09-020 has been upgraded to an engineering analysis to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles.
POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT
EA09013Ford Motor Company08/18/200902/12/2013Vehicle Rollaway Allegations
 This investigation is being closed based on several considerations.by the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however during ea09-013, odi identified a number of different failure mechanisms in 180 incidents related to the alleged defect.the highest rate for any particular failure mechanism, the failure of the automatic transmission parking system, was 4.4/100k.the next-highest failure rate was for the bsi system, at 3.4/100k.for all identified failure mechanisms there has been a drastically declining trend including very few incidents occurring in recent years.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for additional information regarding this investigation, see the complete closing resume in the document file for ea09-013. the odi reports cited above can be reviewed at www-odi.nhtsa.dot.gov/complaints under the following identification (odi) numbers:10168454, 10279630, 10280078.
EA09013FORD MOTOR COMPANY08/18/2009VEHICLE ROLLAWAY ALLEGATIONS
 In response to an information request (ir) letter sent by the office of defects investigation (odi), ford stated consumer reports of higher than expected efforts when shifting into and out of park could be a result of a groove being worn into the swing arm ramp of the steering column. the swing arm is a component bolted to the steering column that assists in shifting through the transmission gears.an engineering evaluation conducted by ford of returned steering columns found the groove could be created over time if consumers shift more quickly from the drive or reverse to park than the brake shift interlock (bsi) solenoid pin retracts after the brake pedal is applied. in november of 2004 ford released a redesigned bsi solenoid with a shorter pin retracting time as a serviceable component. ford has noted the shorter retraction time significantly lessens the likelihood of bsi solenoid pin to swing arm contact even with rapid consumer shifts.ford also issued a technical service bulletin, tsb 04-22-12, to instruct service technicians on the proper diagnosis and vehicle repair. reviewing complaints to odi and data submitted by ford, odi has identified 200 alleged incidents of unintended vehicle movement after consumers believe they have shifted the vehicle into park, resulting in 85 alleged crashes and 32 alleged injuries.in addition to the reports of alleged incidents of unintended vehicle movement, odi has also identified 883 reports of consumers alleging difficulty or the inability to shift the vehicle into park.preliminary evaluationpe09-020 has been upgraded to an engineering analysis to further assess the scope, frequency and risk to motor vehicle safety of the alleged defect in the subject vehicles.

Consumer Complaints

Fail datemilesoccurencesPurchase date
POWER TRAIN
11/25/20121530001
 The shift lever snapped off, in reverse, while attempting to put into park. the lever broke in such a way that the vehicle was stuck in gear with no means to put in park. the base of the lever that operates the gear change mechanism appears to be made of porous metal. i was forced to leave my vehicle in reverse, with the keys stuck in the ignition, until i was able to arrange a tow. thankfully i was not in traffic, on a hill when this happened. i was able to place some items behind the wheels to prevent rolling (emergency brake does not work well). this appears to be a common problem as there are numerous documented complaints (enough that a parts manufacturer has come up with a more durable replacement part). *tr
11/25/2012153000
 The shift lever snapped off, in reverse, while attempting to put into park. the lever broke in such a way that the vehicle was stuck in gear with no means to put in park. the base of the lever that operates the gear change mechanism appears to be made of porous metal. i was forced to leave my vehicle in reverse, with the keys stuck in the ignition, until i was able to arrange a tow. thankfully i was not in traffic, on a hill when this happened. i was able to place some items behind the wheels to prevent rolling (emergency brake does not work well). this appears to be a common problem as there are numerous documented complaints (enough that a parts manufacturer has come up with a more durable replacement part).
10/06/20121270001
 I got into my mountaineer and notice a familiar rumble. my wheel bearins went bad again! i will be replacing these for the 4th time now. this is on top of having to have the transmission rebuilt to the tune of $3700. i love to drive this car but it constantly needs repairs and the repairs need repairs. i can not afford a new car but i can't keep fixing this one!!! i have also had to replace the intake manifold only to find out ford had a fly by night law suit and never notified people to have there intakes checked so that was another $300 just for the part. i think ford should help us out that helped them out. *tr
10/02/20121230001
 I pulled into a parking lot and had the engine running while it was still in drive. i had my foot on the brake pedal and was looking through the center console to find my phone. after finding my phone, i shut the vehicle off and pulled the key out of the ignition. i returned to the vehicle roughly 45 minutes later to find that i had left the vehicle in drive and it had allowed me to shut the engine off and remove the key from the ignition while it was still in drive. luckily, the parking lot was level and the vehicle did not roll away. ever since that day, the vehicle will allow me to remove the key from the ignition, regardless of what position the shift lever is, as long as the engine is turned off. *tr
10/02/2012123000
 I pulled into a parking lot and had the engine running while it was still in drive. i had my foot on the brake pedal and was looking through the center console to find my phone. after finding my phone, i shut the vehicle off and pulled the key out of the ignition. i returned to the vehicle roughly 45 minutes later to find that i had left the vehicle in drive and it had allowed me to shut the engine off and remove the key from the ignition while it was still in drive. luckily, the parking lot was level and the vehicle did not roll away. ever since that day, the vehicle will allow me to remove the key from the ignition, regardless of what position the shift lever is, as long as the engine is turned off.
07/21/20121540001
 I was parking the car when the gear shift stick broke and ended in my hand the whole part. *tr
05/01/2012134000
 I, as so many others, have a failing transmission in my 2002 mercury mountaineer. from 2nd to 3rd gear it refuses to shift properly and when it does it is extrememly hard. others have experienced this condition while the vehicle was still under warranty and it is my belief that ford realizes that the transmission is defective but refuses to do a recall. i was almost rear ended because the vehicle lost its forward momentum between the shifts. i feel as if this is a dangerous situation and it should be addressed.
12/12/201199000
 At 99,000 miles the transmission started to jump slightly as it shifted gears. then the od light came on when i tried to go in reverse and it didn't want to move. then, when it was put in drive it jerked violently. the vehicle has not been abused or hotrodded.
03/03/2012104600
 Transmission , i read this is a comon problem with this year and model
01/08/2012120000
 Transmission will not shift into second gear and from what i am told is that for my year and model it is a mass problem not just a isolated incident my check transmission light came on the display my over drive light was flashing rapidly and only drives at 20mph now
05/15/2011120000
 Drove to grocery store and attempted to place car in park and unable to get it into park. it will go in every other gear but will not go into park. already had to replace gear shift after the gear shift arm broke off in my hand while trying to get it out of park a few months ago. now looking at more money on this piece of junk car. now must leave car in gear and leave keys in the car. this is just an accident waiting to happen with young children around.
10/21/2010115000
 2002 mercury mountaineer - drove my daughter to school and parked the car. came back a few minutes later to go home. started the car and found that the suv was stuck in park. tried to push break and pull back gear shift to place car in drive and the gear shift broke in hand. currently at shop. told car will need entire new steering column. also suv has been having problems shifting. major delay when placed into gear until it actually goes in gear. there is usually a pause and then car will jerk into place.
02/08/2009781841
 Transmission slips on my 2002 mercury mountaineer 6 cylinder awd. there is a common problem with this transmission throughout 2002 mercury mountaineer owners. why has there been no recall on this transmission. *tr
05/26/20091200001
 The issue with my car the transmission i was driving it one the interstate when i started to her a roar coming from my engine and that when i noticed my rpm was off the chart and i started to go slower by the minute and as i called up my mechanic he said it was my transmission and being from another state and only having 100 bucks in the pocket is not good so now im stuck in a town with no job now needing to get my transmission fixed and not having a car to drive i cant get a job not having a job makes me lose my car and having no home left for me that's just not right ford should b the ones in my shoes. *tr
06/01/2007900001
 2002 mercury mountaineer - gear shift mechanism failed when trying to shift out of park. vehicle repaired by billy-howel ford lincoln mercury, cumming, georgia. *tr
11/11/20081
 2002 mercury mountaineer transmission failure! common problem and should be a factory recall. thousands to repair!!!!! *tr
02/13/20091182411
 Rear wheel bearings failing for a second time. first time was on 3/15/08. *tr
12/08/2007108000101/15/2005
 After reading other complaints regarding 2002 mountaineers and explorers, i can hardly type i am so frustrated. the number of power train complaints for this year, make and model are astounding. the transmission in my 2002 mountaineer (aka money sucker) needs to be replaced. the car is currently being fixed at the ford dealer for $3500. the car has always had a funny shutter when shifting from 2nd to 3rd as well as hesitation when dropping into reverse and drive. while driving in icy conditions yesterday my wife thought her tires were spinning when she was trying to proceed at a stop light. she thankfully avoided being rear ended by a semi that was able to swerve onto the apron and avoid contact with her. she was able to limp the car to the side of the road where she then called me. after i arrived, i attempted to get the car to the ford dealership where it could be diagnosed. however, the car would only reach 30mph and the rpm?s were at 4,000 to 5,000 at that speed. the overdrive light flashed and the check engine light came on. i parked it and removed the battery cables for 10 minutes to see if the computer would reset itself ? this did not help. in fact, the car would not even move in drive or reverse. had the dealer pick it up to get it fixed. this car has 108,000 miles on it ? not exactly knew this is true, but it sounds like i was one of the lucky ones to get that many miles out of it ? from the reports i've read on the internet. have also experienced and replaced front left bearings, rear left bearing and have the problem with the steering that many have reported on this vehicle (binding, tension, can?t make full turns, popping sounds). *tr
10/26/2006883452010/04/2005
 Bought used from a dealer 10-05 with 71328 miles. checked out by mechanic. no problems w/ drive train, tranny, or suspension, except to change fluids in differentials (rear & front). did this first week we owned it & water found in rear differential. 1st owner's records came with car. all services were done (no mention of problems). i serviced it every 2-3000 miles. on 4-27-06 the tranny flushed, & the rear differential & transfer case serviced. mileage was 85857. 2 new tires put on front on 5-25-06 (flat tire). on way home (18 mi. into 35 mi. drive), front end started to fail. couldn't find source of leaking fluid. drive home. next morning, tried to return to mechanic with car. made it about 25 of the 35 miles to town before front end failed. mechanic showed us the gears from the differential--the teeth were sheared completely off 1/3 of it--remaining teeth sheared down by at least 50%. front differential was replaced, also 4 ball joints, seals for both shafts, brake pads (from differential fluid damage) were replaced. all 4 wheels had bearings repacked. 2 more tires bought. within 1 week, began hearing noise again from drive train. car back at mechanic on 6-20-06. the noise now from rear transfer case. it was flushed 2 times (fluid filled with fine metal fragments). the rear differential fluid also changed. mechanic said 4-6 months until rear end failed. i've now lost the rear end--also have to replace all 4 sets of wheel bearings & replace all axles. will re-assess front differential after rear is fixed. we've contacted ford, no recalls for our car. they'll not make any repairs or reimburse for faulty equipment. i'm not original owner & warranty has expired. it doesn't qualify for state lemon law (mileage). there's at least 31 problems and 18 complaints on your website that i've had in the 1 year since i bought this car. this is a ford issue. i just want to re-coup my $4000+ in repair costs & trade it off for a non-ford suv. *nm
08/01/200535362101/01/2002
 2002 2002 mercury mountaineer developed problems with the transmission.*mr the transmission did not shift smoothly, but would hang up. the transmission would not shift from 2nd to 3rd gear without the consumer taking his foot off the gas and the engine would race to high rpm's. *jb
06/15/2005380001
 This is a 2002 mercury mountaineer with a v8 engine. the vehicle accelerates on its own with no driver input from a stop. it lurches both in drive and in reverse.
06/29/200329822511/19/2002
 Drive train vibration. *nlm
POWER TRAIN - AUTOMATIC TRANSMISSION
12/17/201072000
 Transmission would not shift into third gear. 70000 miles no towing just street driving. had to have the transmission rebuilt. seems to be common issue for ford on 2002 mercury mountaineers and ford explorers.
02/13/201175000
 Tl- the contact owns a 2002 mercury mountaineer. the contact stated the transmission failed on the vehicle. the contact stated the overdrive light came on right before the transmission failed. the contact stated the vehicle had a very hard shift for a few months prior to the failure. the contact stated they has taken the vehicle into the dealer several times since purchasing it and was always told nothing was wrong with the transmission. the dealer stated there is a blow hole at the bottom of the transmission and the fact that the hole has expanded is causing the failure of the vehicle. the dealer told the contact there was a repair kit that could be used, but not until the transmission failed completely. the vehicle has not been repaired. the failure mileage was unknown, but the current mileage was 75,000.rl
10/01/200890000
 Tl-the contact owns a 2002 mercury mountaineer. the contact stated that on a intermittent basis the gears have failed and will not shift from park position. the vehicle has not been inspected by a dealer. the vehicle has not been repaired. the contact researched the problem and found that it was the automatic transmission column shift. the failure mileage was approximately 90,000. the vin was unavailable. tb
11/10/2010120929
 Tl-the contact owns a 2002 mercury mountaineer. while the vehicle was parked a 19 month old toddler sitting in the driver's seat moved the gear shifter into reverse without the keys being in the ignition. she stated the rear door was open and the vehicle crashed into a gate and rolled out into the street. she had damages to the rear door and the gate. she stated no one was injured and no police report was filed. the vehicle has not been repaired. the failure and current mileage were 120,929. vwb
10/19/2010166000
 Tl- the contact owns a 2002 mercury mountaineer . the contact stated that the gear shift handle broke off when trying to shift into drive . the vehicle was towed to a local dealer where they diagnosed it and stated that its going to need a new steering column. the manufacturer was contacted and they stated that there was no recall for her vehicle. the vehicle was not repaired.the vin was not available. the failure and the current mileage was 166000.cv
09/16/201065000
 Wife driving to work when car stopped moving. pulled off street (near a car shop), paid $100 for them to do a diagnostic check and they said that gears and belt blew out and that he used to work with ford and that this is a common problem in earlier 2000's suvs (explorer and mountainers). ~$3000 to fix by them. researched on line and saw all of the problems people are having. something needs to be done before someone gets killed.
08/10/201086000
 Purchased 2002 mercury mountaineer from ford dealership in 2007. transmission was slipping, took in two days later and still under warranty and informed new transmission put in. in august 2010, vehicle suddenly would not start, towed to dealership and informed the transmission was once again defective and sensors as well as cpu unit would need to be relaced. researched on line on www.autobeef.com and noted many other defects on similar make, model and years with very similar problems. approximate cost to fix $2,400 dollars.
07/17/200990000
 Tl- the contact owns a 2002 mercury mountaineer. the contact stated that the front end of the vehicle started to jump and vibrate violently in the front of the vehicle. the contact had the wheel baring s replaced twice in the course of 8 months and then had their mechanic look at the vehicle. the mechanic took out the drive shaft because it was causing the vehicle to stay in 4 wheel drive all the time cause the uneven ride of the vehicle. this has corrected the failure, but the caller is concerned because the vehicle needs 4 wheels drive in the winter. the failure mileage was 90000 and the current mileage was 118000.rl
06/17/2010150000
 I hve a 2002 mercury mountaineer, i have had more problems on this car than are countable. the transmission has slowly been slipping since i bought the vehicle. i have had to replace the transfer case within the past two months, and now my check transmission light and od off light is on. mechanics now say i need a new transmission. i have looked at numerous review on this amke and model cars and all have tansmission problems, and those who said they replced the transmission, the problem reoccured and it was a waste of money. i am just trying to figure out what to do these prices is getting very costly for a car that seems like cannot be repaired.
06/01/2010900001
 I own a 2002 mercury mountaineer. the tailgate developed a crack between the emblem and the rear glass lift. it was fixed once already and has since cracked again. since this crack has developed, the door ajar light has come on. i have noticed the same crack in almost every ford explorer and mountaineer that i see. i contacted the dealer to have it repaired again and was told that they only cover the repair once. i don't feel i should have to pay out of pocket for an obvious manufacturing defect. i then contacted ford and was told there is nothing they can do for me. keep in mind, i have also had numerous visits for my transmission having issues from the beginning and i have also had issues with the cruise control where it suddenly takes off and goes really fast. ford needs to stand by it's vehicles and fix them when there are obvious manufacturer defects! *tr
06/02/201087000
 2002 mercury mountaineer awd v8 - approximately january and may 2009 both rear hub bearings went bad at 87,000 and 90,000 miles , both sets of emergency brake shoes were dissentigrated when taken off . rear coil springs are broken . front differential box has leaked for some time now . rear end axle seal has been leaking for some time now . going on 4th set of brakes on front . june 2010 at 109,000 miles transmission finally went out - after acting up from time of purchase at 37,000 miles - it would slip when put in drive at first morning startup and would jerk erratically at low speeds - we have never pulled anything with vehicle .
04/09/20101
 The problem was not noticeable at first. the suv felt heavy when accelerating, it will jerk every now and then it was like this for a period of two days then the o/d light flashed rapidly and on the message center it displayed check transmission< the transmission constantly slips on every gear it revs without accelerating and when unexpected it catches itself and lunges jerks forward. it also makes a loud noise whenever the transmission shifts gears. this is everytime the vehicle is in use. i have no other means of transportaion . i took it to get diagnostics checked and they told me the transmission was faulty that there had been hundreds of complaints in my area dealing with the same make and model and year. i have not tried to correct the faulty tranny . i believe ford should consider the safety of it customers /consumers and should have a nationwide recall to repair such faulty transmission. i have been more close to crashing this year than all my years of driving. this faulty transmisssion is dangerous. *tr
11/14/200877000
 Transmission problem. less than 80,000 miles on vehicle. maintenance kept up to date. i started the car and began to drive away when suddenly it would not pick up speed and it kept jerking. it was not driveable at especially on a highway. everywhere i went told me it was the transmission. it cost me over $2,000.00 for another transmission. i am shocked to see so many others with transmission problems. i had no problems at all with this vehicle until this happened. i find it strange that i never had any other maintenance problems with this car and suddenly i lose a transmission. it sounds like a recall was due to myself as well as thousands of others with this same make and model. i was ready to make mercury my main choice of vehicle but after this, i don't think so. i would love to be included in a class action suit.
02/25/2010116000
 Our 2002 mercury mountaineer's tranmission blew after 116,000 miles. we have spoken with several transmission shops to get an estimate to fix it and they all told us the mountaineer is famous for this defect and no one, inclduing nhtsa has done anything about this. i think it is grossly unjust that a car's transmission fails after only 90-100,000 miles and it's so common that it is apparently accepted. this is wrong. i am certain if you investigate the sheer number of mountaineers with this problem that it will prompt a recall and at least a fix at no cost to the unsuspecting owner who has faithfully maintained their vehicle in every way, only to have this happen.
03/01/2010990001
 The transmission on the early model 2002's go bad early. research on the internet revealed many many complaints. i found a few that said that ford was aware of the problem. redesigned the transmission in the middle of the year, but will not correct the problem. *tr
02/24/20101300001
 My mercury mountaineer is having transmission issues. i have read through everything i could find and apparently this is a very common problem with the 2002 fords yet they are unwilling to do anything to fix it. i was driving down the freeway with my 7 month old daughter when the transmission decide to slip out of gear and luckily i was in the slow lane and able to get onto the emergency lane without getting hit because i was no longer accelerating od light started blinking right before this happened. i talked to my mechanic and was informed that fords transmission in 2002 was bad and he rebuild/replaces more on that vehicle than any other vehicle and they should be recalled. i called for and they said in short its my problem. now i am looking at a 2000 dollar repair because of ford not doing anything about there faulty transmission. *tr
02/02/2010630001
 O/d light blinking - hesitation when shifting while driving occurring each time the vehicle was operating - took it to transmission expert who fixed for 2000 because dealer quoted 3500! trans guy asked if it was 2002 or 2003 as soon as he heard the make and model. cracked liftgate that was fixed in the first year of owning the vehicle but second time it cracked the dealer would not fix it and quoted $700 ford would not fix either. an obvious defect! *tr
12/06/20091300001
 2002 mercury mountaineer v6 awd 130,000miles! transmission problems o/d light flashing one day causing transmission not to shift correctly. ten minutes later start the vehicle and light not on and transmission shifts fine. happens on several occasions. several with similar vehicles have reported same problems! also has wheel bearing issues! *tr
07/06/2009870001
 2002 mercury mountaineer, transmission is bucking, over drive light flashing, check transmission light on. also rotated tires, changed brakes, and had rotors cut yet there still is a pulsating felling in front end when stopping. *tr
05/10/2008590001
 2002 mercury mountaineer v8 awd 4.6 transmission failure. vehicle had under 60,000 miles, but had surpassed extended warranty time frame. reverse vehicle would not move. shifted very hard through gears. sometimes tacking at 3000 rpm. took to a transmission specialist. repaired at a cost of 2600.00. have since returned vehicle to same place for same issues plus transmission overheat light and leaking transmission fluid. seat belts locked down for no reason. would not retract. called dealer, could not do anything because i was over restraint warranty by 3000 miles. have replaced all 4 seat belt restraints. front air bag light stays on or blinks, or is off. called dealer, stated repair would not be covered due to mileage. i purchased this vehicle brand new june 2002. today it has 65,00 miles on it. is driven primarily on the highway for vacations. have had several small repairs that were covered under extended warranty. i am very disappointed in the performance of this vehicles drive train and safety restraint system to include seat belts and air bag issues. with as many complaints i see on line about the transmission and front air bag issues, seems to me something should be done to help those of us that purchased in good faith what should have been a great vehicle. i have been a ford/ mercury owner since 1971. this is the first vehicle i have had that had major issues. *tr
07/23/2009794211
 My transmission failed while i was driving on the freeway with my child in the car. this cause my car to buck and come to almost complete stop. thankfully i was in the right lane and able to get off onto the shoulder. my car then would only go into 1st and 2nd gear. it would not shift to 3rd. i took it to a service center (actually 3 of them) who told me i need a new transmission. this is an extremely dangerous situation occurring with these cars. there were not tell tail signs. it was not slipping or rattling previous to this. in searching the internet on google i find there are thousands of people who are have experienced this same problem with mercury or ford 2000-2003 vehicles. why isn't there a recall on this part. this is unacceptable. eventually someone is going to get hurt. this repair is going to cost me approx. $3000. in addition to this one of my seat belts stopped working. when buckled it comes undone when i am driving. this is a rear passenger seat belt where my child sits. he can not refasten it by himself. i no longer seat him in that particular seat. but how long before the other stop working as well. for some reason your website will not take this number. i just called ford and they verified the #. *tr
03/22/20091198881
 Od light starting flashing, then check transmission light starting flashing, then 3 and 5th gear started snatching, transmission went out. i heard alot of these suvs are having problems just like mine. *tr
05/08/20081000001
 Transmission slippage, numerous codes. common with the 2002 mercury mountaineer. cost of replacement or rebuilt more that $2,000.00. *tr
08/01/20081
 I have an 2002 mercury mountaineer had the transmission rebuilt 6 months ago been back to the transmission shop 7 times ...three times for a synlan pack??or so that's what he (the mechanic) has told me . *tr
03/05/20091470001
 I have a 2002 mercury mountaineer, same as the explorer. my od light started flashing and i had ford service center run the code, code 755 solenoid b, i had the ford service center replace it to the tune of $698 on march 5. i got the truck back march 5, 2009 at 12pm. march 6, 2009 8 am, same issue. i took it back to the service center and i'm told i need a new transmission. march 9, 2009 i took the truck to 2 separate shops, one of them being a veteran transmission repair shop. same solenoid code 755 solenoid b. i took it back to the service center and am told that they will replace and i still need a new transmission. the transmission repair shop told me that ford knows of the problem and it is not the transmission, the wiring harness is bad which causes the solenoid to show as bad and show the code. she said she has had dealings with the same service center and everytime they tell customers they need a new transmission. there are thousands of complaints online for the same exact issue. *tr
02/06/20081
 Serious transmission trouble. *tr
01/15/20091060001
 Transmission has been repaired 3 times. the last was jan 2009 when it was completely rebuilt. *tr
11/15/2008750001
 Experiencing transmission issues at 75k miles. took it to shop who reported these transmissions are notoriously bad, replacing some at 60k miles and most by 100k. mine needs to be replaced at a cost of $2500. problem is use of aluminum within metal and fast wear. ford should be held accountable for making poor quality products. transmissions should have a much greater life than 75k miles. problems noticed - slipping out of gear while driving, not engaging gear when selected, not shifting into higher gear (overrevving),, clunking shifts. danger arises when you select gear, accelerate and nothing happens and suddenly it pops into gear which causes vehicle to lunge forward. *tr
08/07/2002150001
 About once a year we have had a problem with our transmission. after this happening so many times i decided to check online for anyone else with the same problem. can not believe how many have the same problem but still no recalls. my husband knew the first time they tried to fix the problem they were just putting a band-aide on the problem and not truly fixing it. metal shavings were found the first time and the transmission shifts rough and slips. also the vehicle accelerates without putting foot on gas pedal. problem is extremely bad when going into reverse. *tr
01/01/20091
 The transmission on my 2002 mercury mountaineer. the o/d light is flashing, and seems trans is slipping even worse. i have had it to the dealership many times since i bought it new, and they never could find the problem. now it has been out of warranty for quiet some time and has became a huge problem. i looked on the internet and noticed a ton of complaints on this exact issue and was hoping it would be ground for a recall. *tr
01/28/2009900001
 The transmission in this vehicle is defective. their should be a recall on this model which is a 2002 mercury mountaineer. the problem is costing all of fords customers alot of money average cost is 2600 dollars. they know about this problem and will not help even with some of the repair cost. this is not acceptable for any company to get away with. please do something about this. thank you *tr
01/29/2009118000
 Tl*the contact owns a 2002 mercury mountaineer. while driving approximately 50 mph, the contact applied pressure to the brakes and heard a grinding sound. he then began to smell something burning and noticed smoke underneath the vehicle. he inspected the vehicle and did not notice any leaking. the following day he noticed an extensive amount of oil on the ground and the vehicle was pulling. the vehicle was inspected by a mechanic and the contact was informed that oil was coming from three different places and traveling to the rear differential. the dealer and the manufacturer have not been notified. the current mileage was 118,169 and failure mileage was 118,000.
01/27/20091170001
 I own a 2002 mercury mountaineer 4.6l awd. after buying this car i had heard about how big of a lemon the transmissions are, and on january 27th i found this out for myself. first my car began shifting very harshly. then my o/d off light began flashing, check engine light came on, and check transmission lcd came on. i lost third gear on the middle of the highway and had to drive 9 miles home going only 25 mph. then i found out that it is going to cost $2500+ to fix the problem. unfortunately i'm a single mother and full-time student, so my car is just going to sit for a few months until i can afford to fix it. ford should be held accountable for this problem. i have heard far too many complaints and no one has done anything about it . *tr
01/24/20091030001
 As i was accelerating nothing happened. the transmission failed and didn't go anywhere and then it jerked just as a car was approaching, which made the other car swerve and it almost got into an accident. *tr 2002 mercury mountaineers are notorious for bad transmissions and they are a danger. ford refuses to take any responsibility for their poorly built transmissions. *tr
10/23/2007900001
 The transmission on my car went. *tr
01/11/2009820001
 O/d light blinks and transmission shifts hard or misses shifts. feels like tranny might be about to go... started about a year ago but went away after changing tranny fluid. now it is back, issue is worse, and seems like it is here to stay. *tr
01/13/20091000001
 2002 mercury mountaineer 4.6l v8 awd 100,000miles! various transmission problems o/d light flashing one day causing transmission not to shift correctly. ten minutes later start the vehicle and light not on and transmission shifts fine. happens on several occasions. transmission began to slip. take to mechanic fluid level and filter are fine. hook up to computer and says various internal problems. torque converter also began whining and making noise which probably means its coming apart inside. estimated fix between 1800.00-2800.00! several with similar vehicles have reported same problems! also has wheel bearing issues! *tr
12/19/2008590001
 On dec. 19, 2008, the o/d light began to flash and then on dec.26th the service engine soon light came on. as i was driving the car began to rev up when i was not mashing the gas. i have not driven it since. i called the ford dealership and was told to do a diagnostic test on it, it would cost $98 per issue. i searched the issue online and found that many people have complained about this and have paid thousands of dollars to have it fixed. i would like to know if this is a recallable issue due to the about of complaints? i just spent $300 having the door ajar sensor fixed, something that others have also complained about. *tr
10/17/2008830001
 I bought this mountaineer in early 2007 with 62,000 miles on it. from the start it shifted very rough. it has progressively worsened until this week when my wife was driving it would not shift out of second gear at all and was nearly broadsided with four children in the vehicle because she could not move. took it to a repair shop and was informed that i needed to have the transmission fixed. from other comments i have read this seems to be a fairly common problem with this vehicle. also had to have the rear differential replaced at around 75,000 miles which seems fairly ridiculous, and a bearing has gone out twice on the same wheel. this vehicle doesn't seem to be built to last. *tr
08/25/2008990001
 I went to shift my car into reverse and the stick shift located next to steering wheel came off in my hand, went to dealer and the part was $800.00 for the whole steering column, the part that broke was a small piece holding the stick, but dealer said it had to replace all of it. since i could not afford that amount i searched for a used part and everyone said it was very common on these cars and i finally found one for $200.00 but have not had it installed due to costs. and to add to my problems i was driving on the freeway and the od light starts to flicker and after numerous calls and researching the problem was told that it is the transmission and would probably need to repair/replace and that it is a common problem with these cars. *tr
08/26/20081000001
 Major safety concern: 2002 mercury mountaineer awd, purchased with around 79000 miles, in 2007. a few days after purchase started shifting really hard into 3rd gear, called dealer and he said to have transmission fluid changed, changed that cost 100.00. seemed to help some, now at 100,000 miles or so car will not go over 30mph. driving vehicle in busy traffic and car only going up to 30 in a serious hazard. ford needs to be held accountable for this. too many 2002 are having exact same problem. car jerks into reverse, o/d flashes, check transmission light comes on , hard jerks and shudders into 3rd gear....come on how many more people have to give up hard earned money to fix fords mistakes??? in process of trying to find a transmission shop to take this heap of junk to. *tr
08/13/2008660001
 2002 mercury mountaineer. the transmission went out at 66000 mile and 1 month after extended warranty. called ford costumer assistance center and the person said she has never heard of this problem. went on-line (edmunds.com, carsurvey.org, etc. and saw one after another complaints about exact same problem. the check transmission warning light first went on at 59000 mile (still under warranty). but i read the manual first before taking it to dealer. the manual stated suv was up for flashing the transmission fluid at 60000 miles. flushed the fluid and warning light went away. six months later transmission warning light is back (warranty has just expired). found out there is a recall on the same transmission on the explorer but the mountaineer (which is same truck with different branding) does not. so why is this the case? luckily for me i was not in the freeway went the transmission went out. *tr
07/16/2008783751
 Complaint in detail for, mercury mountaineer : july 24, 2007 i purchased a
07/16/20081000001
 Transmission failed at around 100,000 miles. had transmission rebuilt in july 2007. now transmission is failing again this july 2008. i've had many shifting problems with the transmission and now there are times it won't shift at all. *tr
05/31/2008750001
 In my 2002 mercury mountaineer (75k miles), the transmission pump suddenly failed, luckily the car was parked at home when we noticed the issue. the ford dealership wants $1500 to replace the pump since they have to tear apart the transmission to get to the pump. according the technician, the transmission has no signs of any problems (no metal shavings, fluid looks great, no wear). ford stated the vehicle was too old and had too many miles for ford to take any kind of responsibility. ford stated it was outside their 3 yr / 36,000 mile responsibility. ford will do nothing. 1. none, one day i went to drive the vehicle and every gear i shift to acted like it was in neutral. 2. the pump failure happened once, then needed towed to the dealer for repair. 3. the transmission pump was rebuilt (parts - $200, labor - $1300). *tr
05/20/200860482
 Tl*the contact owns a 2002 mercury mountaineer. while driving (mph unknown) the vehicle would not accelerate. the mechanic stated that the transmission band broke and was the cause of the failure. in addition, they informed him of a tsb regarding his year, make and model. the manufacturer advised the contact to take the vehicle to a ford dealer for further assistance. the failure and current mileages were 60,482.
05/02/2002900001
 My 2002 mountaineer has had transmission problems since we purchased the vehicle in new in late 2001. it has always had a very hard shift from 2nd to 3rd gear. we have complained to the service department during the warranty period and they found nothing wrong with the car. at 57,734 miles we had to replace the torque converter and solenoid assembly for a total bill of $1,438.00. my car now has 90,000 miles. on may 2 2008 i was driving to town to pick up my children and suddenly my car would not shift from 2nd to 3rd gear. the overdrive light went crazy and my check transmission light came on. i brought my car to the dealer and they reported that my vehicle will need a new transmission for a cost of $3,200. this problem poses serious safety issues. my vehicle malfunctioned on a road with a speed limit of 55 mph. i could have been seriously injured by another car since my car could not move more than 25 mph when it malfunctioned. this vehicle has been well maintained and is only used to transport myself and my children around town. we have owen many other vehicles with more than 200,000 miles on them and have never experienced any problems like this. *tr
02/15/2008680002
 The vehicle is a 2002 mercury mountaineer. the incident/issue involves the transmission. for model year 2002 & 2003, ford installed the transmission 5r55w in the explorer and mountaineer vehicles. the transmission typically gives out between 25,000 and 60,000 miles. mine gave out at a very busy intersection with my two children. luckily, we did not get hit, but upon researching this issue it is huge. there are two websites concerning this issue of transmission failure with these two models and year. ford has been notified, as well as you, the nhtsa, and nothing is being done. you have received complaints, and according to your own monthly investigation reports, from 10/2007 to 03/2008, you have not even investigated it. it's going to take numerous people to die before any action is taken on your behalf. this is a huge problem with this transmission and the number of these vehicles on the road.....do something!! *tr
03/10/200884257111/26/2006
 Our mountaineer has 84,257 miles on it and the transmission already has to be rebuilt. the transmission shop told me there was nothing that i did wrong or i could of done to prevent it, that this is a common problem with this transmission. the dealership and ford won't help us because the warranty is up. *tr
12/20/200770000108/17/2003
 On my 2002 mercury mountaineer, the transmission failed and has to be rebuilt at 70,000 miles. after reading several websites, it is apparent that this has been a very common and ongoing problem that should qualify it for a recall. *tr
12/08/2007108000101/15/2005
 After reading other complaints regarding 2002 mountaineers and explorers, i can hardly type i am so frustrated. the number of power train complaints for this year, make and model are astounding. the transmission in my 2002 mountaineer (aka money sucker) needs to be replaced. the car is currently being fixed at the ford dealer for $3500. the car has always had a funny shutter when shifting from 2nd to 3rd as well as hesitation when dropping into reverse and drive. while driving in icy conditions yesterday my wife thought her tires were spinning when she was trying to proceed at a stop light. she thankfully avoided being rear ended by a semi that was able to swerve onto the apron and avoid contact with her. she was able to limp the car to the side of the road where she then called me. after i arrived, i attempted to get the car to the ford dealership where it could be diagnosed. however, the car would only reach 30mph and the rpm?s were at 4,000 to 5,000 at that speed. the overdrive light flashed and the check engine light came on. i parked it and removed the battery cables for 10 minutes to see if the computer would reset itself ? this did not help. in fact, the car would not even move in drive or reverse. had the dealer pick it up to get it fixed. this car has 108,000 miles on it ? not exactly knew this is true, but it sounds like i was one of the lucky ones to get that many miles out of it ? from the reports i've read on the internet. have also experienced and replaced front left bearings, rear left bearing and have the problem with the steering that many have reported on this vehicle (binding, tension, can?t make full turns, popping sounds). *tr
07/25/200767678201/01/2006
 Tl*the contact owns a 2002 mercury mountaineer. while driving 55 mph and towing a camper, the overdrive off light illuminated. the vehicle also skipped gears. the dealer stated that the transmission fluid needed to be changed, but the contact declined to have it changed. the vehicle was taken to a transmission specialist who stated that the servo piston in the transmission was worn, which damaged the bands and drums. the transmission specialist made the repair. the failure mileage was 67,678 and current mileage was 67,800. updated 02-01-08. *kb updated 02/01/08 *tr
06/26/200775500209/30/2001
 Traveling i-95 n between baltimore,md and wilmington de when transmission started slipping in 2002 merc mtnr. transmission slipping when shifting into 3rd gear at toll both. pulled off hwy at rest stop but did not turn off engine. pulled back onto hwy, accelerated and check transmission indicator came on. o/d light began flashing. pulled off hwy, called for tow and was taken to local ford dealership. was told band was broken in transmission and replacement was needed at cost of $4361. had just replaced left rear wheel bearing and rear parking brakes week prior for $650. vehicle had 75k miles. couldn't justify spending that much money on 6 year old vehicle that had left me stranded five hours from home. traded vehicle (got annihilated on trade!) and continued my trip.
03/19/200786500107/18/2005
 My wife was driving the mountaineer and the check transmission light came on and the o/d light started flashing. we took it to the local mechanic and they said we probably needed a new transmission. we then took it to a transmission specialists and they confirmed we needed to rebuild the transmission. they replaced all seals and valves, torque converter, solenoid pack, transfer case, prndl switch, at a cost of $2500. after reading about several transmission complaints for this model year of mountaineer, i felt i should report this complaint. *tr
01/03/200756760309/01/2001
 Transmission slipped between 2nd and 3rd gears,and between 3rd and 4th. rpm raced high. od light would flash, check engine light came on. rpm's would race high, but the vehicle would not move, then suddenly catch. transmission had to be rebuilt with only 56k miles. two weeks in the shop, $600. repair bill. vehicle has been properly maintained at the dealership and has all service records. *nm
01/16/200759280104/09/2002
 I have a 2002 mercury mountaineer that has 59,000 or so miles on it. i just had to have the transmission replaced. i now know that this was the first symptom though at the time i didn't think much about it, the car would not go into gear right away when i shifted into reverse or drive. it would rev a little before going into gear. then it started to vibrate when it would shift gears while driving. ultimately, i had to have the transmission completely rebuilt,( replaced torque converter, the transmission case was repaired, the seals and bands replaced) at a cost of $3070.00. i had the work done at aamco so i don't know if the old parts are still available. *jb
12/04/2006690005
 2002 mercury mountaineer - transmission failed several times on way to work this morning while pulling onto highways. car taken to transmission shop and we have been told that the transmission is gone and will cost $2,400 to repair. mechanic also stated that this is a known problem in mountaineers but has not been recalled as it is not deemed a safety hazard. apparently the car maker has not been in such a car when this happens on a busy freeway! we also had no indications of a problem prior to this happening. *nm
11/15/200658000106/26/2002
 I have a 2002 mercury mountaineer with 58,000 miles. i bought this car, so my wife would have something safe to drive. so far, i believe that this car is unsafe. the transmission doesn't shift right. if she were to try to cross a busy intersection or to attempt to merge and this were to occur, it could be a tragedy. i looked through your service bulletins. i believe what i refer to is documented. 10014089. this car is almost new. ford should pay for it to be fixed. please force a recall! thanks. *nm
09/04/200672465112/27/2001
 I own a 2002 mercury mountaineer mileage 72465. at this time it started to shuddering during up shifts from 1st to 2nd gear. i took it to pitcock auto repair in richardson, tx. they did a diagnostic test and found no codes they flashed the computer to reset all settings and i drove the vehicle for about 10 days and returned it to them who then took it to a eagle transmission in plano tx. they also did a diagnostic check but the transmission had no codes! it was then removed and over hauled it was then found out that the #1,2 clutches were almost gone and the # 3 was completely worn out. the transmission was over hauled and test driven when a over drive light cameon the transmission was again removed and all items were checked again reinstalled during the test drive again the over drive light came on. they removed and replaced the valve body test driven and the same problem the transmission was again removed and the following items were changed(# of time changed) valve body (2),converter(2),flashed computer (2), replaced the seals/gaskets (3) and many test drives with same problem! eagle transmission was on the net with other transmission repair people and all of them could not help them trouble shoot this problem as none of them had ever seen this happen! the vehicle was then taken to a local ford dealer who after doing a diagnostic test told eagle they would have to replace all items again! the manger of eagle had just received the gears , september 2006 and in it they had the correction for this problem with a kit from sonnax with the part number of 56947j-15k, they order the kit and it corrected the problem! all this happened just after the warranty expired. to have a ford dealer who had no idea or what to do to fix the problem was some thing that i or eagle didn't expect! i was lucky that i had taken it to eagle and pitcock as i could have paid twice what i agreed to which was $2500.00. *jb
10/02/2006797001
 Powertrain issue. at 79,700 miles, my 2002 mercury mountaineer required a transmission rebuild which cost me 2500.00. apparently there is a bad solenoid and bands that totally busted inside the transmission. after seeing other reports on this, i wanted to add mine to the list. *jb
07/12/200661000110/17/2004
 Of the many problems i've had since purchasing this vehicle, the latest takes the cake. here's the skinny of all my problems, with the latest motivating me to report a complaint to the nhtsa. hopefully, something can be done. here's a website of others with the same transmission issue: http://www.carsurvey.org/cgi-bin/fix_comment.pl where do i start. i purchased this car with 38k miles and it's been a nightmare. first thing to go was a wheel bearing at 41k, got that fixed @ $200. next to go @ 48k was the two calipers and new rotors on the front, cost $800. next @ 52k was the a/c needed to be recharged, $150. next @ 58k, the two calipers in the back has to be replaced, cost $300 (i found a good mechanic/friend). for the grand finale... i need to replace the transmission @ 61k, cost range from $1,800 to $3,400. i will fix it and dump it right away and sell it. a complete lemon!!! it should be reported to the nhtsa for an investigation. *jb
12/30/200431000111/20/2004
 While taking off from a complete stop after heavy or moderate braking the vehicle's engine will rev for about 2 seconds when the gas pedal is applied, then the vehicle will harshly jolt forward and start accelerating. *jb
03/01/200546851302/12/2005
 2002 mountaineer stalls, transmission control assembly, main control valve, and gasket had to be replaced. *ts the lift gate was sticking, and while closing it, the glass shattered, the glass was recalled, and was suppose to have been fixed. the oil light illuminated. the trim on the front door fell off while driving. there was a grinding noise coming from the rear wheels, it was determined that there was severe rust on the brake componets, the park brake shoes fell apart due to corrosion, the rear wheel bearing and knuckle assembly had excessive rust. *jb
01/25/200675000111/30/2001
 Transmission started shifting roughly. o/d off light started flashing. then car wouldn't shift out of 2nd gear.*ak
12/26/200542000208/01/2002
 2002 mercury mountaineer - march 2005 - 46,000 miles solenoid was replaced cost $600 - december 2005 - 60,000 miles - transmission light on - in shop now to replace transmission or parts - cost of $2,300. i have four personal friends who have also had trouble with the ford engine. we had received numerous forms for extended warranty. seems that a 3 year old car bought new and still not paid for should have a good working transmission. this is a defect in mercury which should be fixed and consumers should not be forced to pay for this repair or for an extended warranty. why is mercury so insistent on an extended warranty? mercury must know that something is wrong with the transmission in the car. *jb
12/09/20051
 Copy of email sent to mercury division of ford motor company: on 12/9 i had to take my 2002 mountaineer, with only 46,000 miles on it, to finnin ford in dubuque. i was told i needed a new transmission!! i called ford to explain the problem and this past monday (12/12) i got a call back that ford was only going to pick up $1200.00 of a $3000.00 repair bill. last night i picked up my vehicle from the dealership, but only after paying $1800.00!! the reply from the ford customer rep was that because i did not pay for the extended warranty, i was stuck for the major portion of this bill. this is not acceptable!! before i seek legal counsel, i would like to offer ford/mercury one last chance to do what should of been done in the first place for a very loyal customer (2 explorers & 2 mountaineers). ford/mercury should have replaced this transmission at no charge. a transmission failure at 46,000 miles on a 2002 suv should not have happened and because it did, the manufacture should be fixing the problem at no charge to the customer. oh, and did i mention that according to the dealership, this was the second such problem this week. if ford motor co. has a transmission problem, they should own up to it and fix the problem. i am also a long standing member of consumer report, and i will be advising them of this issue as well as the national safety counsel. please respond to this email by 12/20/2005. thank you, dave grall. *nm
09/14/200555000101/27/2005
 I had no warning that the automatic transmission in my 2002 mercury mountaineer at 55,000 miles was going out. the o/d light came on flashing and the check transmission light came on flashing. the speed of the vehicle would not accelerate past 20 mph. i immediately took it to the mercury dealership and they repaired the leaking differential seals in the rear of the vehicle and the pinion seals in the front of the vehicle. they checked the transmission fluid and it was full. after 424.00 the problem was still there. took vehicle to transmission specialty shop and the vehicle is in the shop at this hour having the transmission yanked out and repaired. this is my first ford vehicle and my last. there seems to be a transmission issue regarding ford/mercury vehicles and there should have been something done about this long before now.*jb
09/14/200436000809/13/2004
 Dt: the caller said vehicle stalled without warning several times. she stated that it did start back up. she took the vehicle to the dealer three times. dealer said they fixed it each time. she sent manufacturer a letter on the problem and other problems. also, the caller stated that she had the ignition switch replaced, and now when she takes it out of park something pops. dealer will not do anything else to help her with the ignition switch. *ak the day time running lights did not stay on, the consumer heard wind noise coming from the vehicle, the cigarette lighter did not work, there was a popping noise when the consumer placed the vehicle into gear. *jb
11/30/2004100209/30/2004
 Dt: about two years ago owner purchased the vehicle 2002 mercury mountaineer. right away owner complained of acceleration problem. while driving on the road vehicle felt like it was shifting when it accelerated. vehicle usually did this about 25-30 mph or even higher speeds. the rpms would raise and increase speed. it felt like a transmission problem because it would accelerate, and raise the rpms without warning. there were no lights to indicate a problem. the first time the vehicle was taken to the dealer they didn't know what the problem was. the dealership was cooperative. the dealer replaced about half the transmission because they were thinking that it was a transmission problem. the problem has remained about the same and was still going on. when it accelerated by itself it sped up about 5-10 mph. the rpms went up by about 1000. owner would like to make the office of defect investigation investigators aware that he would like to have someone come and check out the vehicle, and even take the vehicle away for further analysis if they would like to. he another vehicle to drive, and insisted about getting the problem with the accelerator repaired.*ak
05/12/200252587
 I have a 2002 mercury mountaineer that the transmission needs to be relaced. there was nothing wrong with the transmission operationaly. the dashboard light o/d check transmission. the dealer which we purchased said the trans needed to be replaceed at $3200. i sent a letter to ford motor company asking for assistance. they contacted me and sated the could not help.
05/16/200555000101/10/2002
 Transmission shifting erratically on up-shift, 2-3 / 3-4 and 4-5. 5/16/05 mileage 55k. the vehicle was brought to the dealer, issue explained and fixed on first try. solenoid, 1l2z-7g391-ae replaced. this is in case anyone else has similar problems. extended warranty was purchased and used.
05/07/2005104/19/2005
 Dt: the vehicle's transmission slipped, jumped and made clunking noises while in park, reverse or while the consumer was driving. the vehicle was taken to the shop several times for numerous things such as the ignition switch. she took her vehicle to the shop this time and they said it was her transmission. her vehicle only has 41000 miles. she started smelling a burning smell and that's when she took it into the shop. she has only had the vehicle 45 days and has already had all these problems. *nm
03/27/200520000107/01/2002
 While reversing in low speed, the vehicle inadvertently accelerated into a pole. the dealership was notified, but did not resolve the problem. *ak the consumer experienced sudden acceleration. the consumer believed that the pedal stuck. the transmission pan was removed and then re-sealed. the main control valve body was removed and repaired. *sc *jb
03/14/200565700101/03/2005
 The gears began making a whining and clicking noise as shifting occured at slower speeds. we were on a highway for approximately 1 1/2 hours when the o/d off light started flashing and the transmission downshifted from 5 th gear to 4th the remainder of the way. the words check transmission came on the odometer screen. *ak
02/17/20051
 A sudden thunk in the transmission and o/d light came on. by the next stop, it would not shift properly. *nm
11/10/200440000208/24/2003
 2002 mercury mountaineer- automatic transmission needed a total rebuild at 40,000 miles. *jb
01/21/2005460001
 I own a 2007 mercury mountaineer with 46,000 miles. without warning the transmission started not shifting from gear to gear. the computer indicated check transmission and the overdrive off light began to flicker. i promptly stopped the vehicle and called for a roll back to have it taken to a transmissin shop.($80 tow fee) the shop diagnosed the problem as 3rd gear wrong ratio. the shop owner said that he thought it was a broken sprag. he replaced the transmission with a ford factory remanufactured unit at the cost of $2813.00. i have since heard that there is a problem with the transmissions in the 2002 ford model suv's as well as in the mercury's. is there anything being done to hold the manufacture liable for the expenses incurred? *ak
01/01/20056500050
 2002 mercury mountaineer drive train slips, causing sudden jumps and jerks from; starts, slow down / acceleration, reverse to drive. bought car for wife for safe awd system for snow and slick roads, wife does not feel safe as lurching from stops almost caused her to cause a rear end accident. car has 65,000 miles had trans and front rear diff oil changed helped for about a week. is it possible to replace 2002 trans with 2005 trans as they seem to be rated better?*ak
12/03/2004598991
 Transmission: upon parking the vehicle consumer heard a noise. vehicle vibrated, upon trying to use the vehicle again the gears would not go into reverse or drive. *ak
10/19/200434000408/24/2002
 The transmission slips. i was stoped at a red light, when the light turned green i put my foot on the gas but the vehicle did not move. i could hear the engine rev, but it was a few seconds before the vehicle moved. this has happened 4 times in 2 months. the prior owner traded the vehicle in due to this problem, she informed the dealership of the problem and requested that they fix it before selling the vehicle.*ak
08/26/200420000202/28/2001
 1.) would feel vibrations during shifts, car would not not shift 2.) truck rendered undrivable on first incident 8/02, second incident 8/03 caught early. 3.) tork converter replaced both times. *ak
11/20/200188330
 Problems with vehicle's transmission at various speeds. *mr the engine remained slipping, jumping, and making noises, the rear window did not hold and fell on the consumers head, the steering column locks, the fuel engine read empty and the light was on, the interior coat hooks had come out of the walls, and the transmission was jumping, clunking, and slipping. *sc dup of 10022342_pco
11/20/2001902
 From the time the consumer purchased the vehicle there have been problems with it. the transmission in the vehicle made a loud clunking sound. the dealer replaced the transmission once but the consumer continued to experience problems. the head liner on the ceiling fell down. *jb
05/26/200347000105/15/2003
 I bought a 2002 mercury mountaineer may 16th 2003 with approx 45,000 miles. about a week later we noticed that the shifting seemed to be jerky going from 2-3 gears. took it back into the person i bought it from and he called our local ford dealer who he purchased it from 2 days prior for me. they stated there were not bulletins out on the transmission. we had the transmission fluid checked and it appeared to be ok. a couple of months went by and then a soft shudder started when going to the next gears. i took it to a local transmission place and the tech stated that he had seen 2 of these incidents in the last 6 months. recommended i get rid of the vehicle as there was a flaw in the transmission design. in november of 2003 we had the transmission serviced (approx $250). cleared up the problem for a couple of months but reappeared and then went into a hard shift going to each gear. feb 2004 took it back to local ford dealer and they will charge me $2700 to replace my transmission with a rebuilt ford transmission. the real kicker is i bought this vehicle because my 2001 ford windstar's transmission went out and there was a service bulletin out on it too. i guess shame on me for continuing to buy ford. *ak
11/01/2002990010007/30/2001
 2002 mercury mountaineer: we have experienced the vehicle rapidly downshifting from 4th gear to 2nd gear without warning. this has happened when driving in longer distance in city traffic. we are afraid of being rear ended. the vehicle also does not run properly when cold. when outside temperatures are in the 20?s (20 degrees on the fahrenheit scale) it will only go between 10-15 mph until warm. wheels feel like they are spinning. the vehicle also makes a howling noise (sounds computer generated) at between 55-70 mph. the transmission was replaced at 11,000 miles. it did not solve the problems. ford has offered a cash settlement of $6200.00. we do have the extended warranty. can these problems be fixed? the first issue is the one of greatest concern. *la
07/05/2003109/10/2002
 The vehicle quickly shifts whenever you accelerate, it's rather jerky and startling. it seems as though the gears are changing incorrectly thus causing a jerky motion. i have notified the dealer and was told that this was a normal reaction, which i disagree. i most recently contacted the mercury home office, who suggested that i take it to the dealer for a diagnostics check. i saw similar complaints on this issue and thought that i should report my problem. *jb
11/20/20018833010/30/2001
 The vehicle transmission slipped, jumped and made clunking noises. the steering column locked up. the rear hatch fell onto the consumers head which resulted in retinal detachment and balance trouble. *mr *ph *ak *nlm pe04045.pco
10/27/2002109/01/2002
 The first time the transmission problem happened while i was driving on i-275 going to jury duty. it was rush hour, stop & go traffic. i was excellerating and at approximately 60 miles per hour, the truck like slammed into gear. it started me & i thought i had been rear-ended. i contacted the dealer on my cell phone and asked to bring it in. i was told since i was in jury duty, i would have to wait until my service ended and then bring it in. i asked if the transmission or drivetrain could further damage & was told no. i was afraid to keep driving it but did not have a choice at the time. i kept track of the times the truck slammed into gear which up until the time i took the vehicle in, was when the vehicle was warm & it was on excellerations at different speeds & times. the service people said it did not do it while they test drove it but ford's knew there was a problem with it & the repair was to reprogram the computer chip & that would fix the problem it did not. i had to re-schedule an appointment for another attempt to fix it. this time the dealer placed a recording device on the truck & were able to capture it acting up. the service person told me i needed a new transmission & that's what he'd like to do to repair it but i'd have to wait until ford's retrieved the data. i was concerned about driving the vehicle and it only had 800 miles on it! while waiting for a determination, i had driven the vehicle about 6 or 7 miles and an awful odor filled the cab. it smelled like something burning under the vehicle. i pulled over & checked under the truck for a fire. i did not see anything that looked like it was burning. i called the dealer & complained again about it slamming into gear & now the awful smell. i wondered if the transmission was burning. i was told it was another complaint others made as well. it was coming from the exhaust (valve?) for the 3rd try, these 2 issues & others are now being repaired. dt
12/10/2001406/01/2001
 Ford has bought back car - hopefully, tomorrow will be the transition day. for the transmission, car had been in 3x - transmission kicked at various speeds. starting in 12/01, 4x (including once in the dealership), the car would not start. feel that this is a major problem w/ car. receivng new car, but i thought this info. should be part of nhtsa file.*ak
11/01/2001106/15/2001
 A violent jerk is present wheh shifting out of park. a noise can be heard on an intermittent basis before jerk occurs. dealer has been contacted. *ak *tt
07/10/2001
 When brakes are applied and making a sudden stop vehicle idles in neutral. then, jumps into drive. when gas pedal is depressed vehicle will not respond. dealer has been contacted. please provide further details.*ak
POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT
04/23/2010134000
 Tl*the contact owns a 2002 mercury mountaineer.while parking, the gear shaft suddenly broke. the contact called the manufacturer who offered no assistance. the vehicle had not been repaired at the time of the complaint.
03/24/2010108000
 Tl*the contact owns a 2002 mercury mountaineer. the vehicle was parked and the contact stated that the gear shifter broke off without warning. the vehicle was taken to an authorized dealer. the steering column was in the process of being replaced. the failure and current mileages were 108,000.
POWER TRAIN - AUTOMATIC TRANSMISSION - PARK/NEUTRAL START SWITCH
09/25/200671221210/07/2004
 I had problems getting the key to turn on the steering wheel after i inserted the key into the keyhole. i hear a vibrating noise coming from the steering wheel. after a while i could not hardly get the shifter to go into reverse, neutral, or drive. i experienced the noise for a while. i was parked on a slight hill and the shifter was hard to go into any gear. i finally got the gear shifter to go to drive. the next time the steering and shifter locked up was while i was with my family at the local store. it locked up and would not go to any gear. i turned the key off and tried it again, then the shifter fell off in my hand. i had to get it towed to charlie henderson ford (the local dealer).i feel this is a problem in a lot of these models. i have another relative who had this problem too. please check into these 2002 mercury mountaineer vehicles. *jb
POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER
02/10/200566000106/20/2003
 Rear lift gate panel below glass has developed a crack. this lift gate has been recalled but dealer states the cracked panel is not part of the recall. two dealers have said this problem has occurred in other vehicles. has not yet been repaired. also transmission trouble. dealer said needed to replace at cost of $3200.00. dealer charged $80.00 to tell me it needed fixed. took to trans. repair shop to repair at cost of $1300.00. this month i have also had to replace the idler pulley, egr valve, and the elec rear window is not functioning. *jb
08/26/200420000202/28/2001
 1.) would feel vibrations during shifts, car would not not shift 2.) truck rendered undrivable on first incident 8/02, second incident 8/03 caught early. 3.) tork converter replaced both times. *ak
POWER TRAIN - AXLE ASSEMBLY
01/18/2007702/15/2005
 01/18/07 when truck shifts gears it vibrates. solution: flush automatic transmission fluid. (also changed oil) helped for a few months but problem is back. ($198.95) 5/29/07 air bag light stays on. solution: replaced drivers side pretensioner. (also changed oil). $273.19 6/26/07 heard very loud clunking noise. solution: replaced front differential (internal damage to clutches), both rear axle seals (because of leakage) $1580.23 11/07/07 truck makes loud noise from the rear and seems to jump while turning. solution: front end alignment and replace seals in rear. $482.97 still have the loud noise and jumping. 12/13/07 take truck to different place with same problem. solution: replace left front hub bearing. $401.73. 02/18/08 still have same problem with loud noise and jumping. solution: left rear hub bearing, drums in rear, and now mechanic tells me i need clutch packs in rear to solve problem. tells me i should take it back to the dealer.??? $380.00. now i can add all of this up 198.95+273.19+1580.23+482.97+401.73+380.00=$3017.07 to finally get my truck fixed---------priceless!!!!!!!!! *tr
07/09/20071
 Front end noise and vibration this is happening to a large number of ford suv explorers and mountaineers. it is effecting the driving and shakes the steering wheel. the suv springs are making a large noisy sound when turning and cant turn all the way in one direction. truck just stops at a certain point. *tr
05/01/2007750003
 2002 mountainer had rear axles replaced twice, front once , still leaks differntial fluid . all seals replaced twice, dealer said it wasn't ongoing problem ,but most 2002 mountaineer owners seemed to have simliar problems. this was 1st year awd models were produced, now 3 months after last repair steeering buckles in low range tires seem to fight turning. car isn't safe.*ak
POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL
05/27/200549000112/13/2001
 Leak noticed around rear differential at 49,000 miles. dx at 54,000 mi - leaking axle shaft seals. replaced selas. rear diff. still whines under load.
POWER TRAIN - DRIVELINE
06/02/201087000
 2002 mercury mountaineer awd v8 - approximately january and may 2009 both rear hub bearings went bad at 87,000 and 90,000 miles , both sets of emergency brake shoes were dissentigrated when taken off . rear coil springs are broken . front differential box has leaked for some time now . rear end axle seal has been leaking for some time now . going on 4th set of brakes on front . june 2010 at 109,000 miles transmission finally went out - after acting up from time of purchase at 37,000 miles - it would slip when put in drive at first morning startup and would jerk erratically at low speeds - we have never pulled anything with vehicle .
05/15/2008970001
 Rear differential failure, limited slip locked up, pushes in corners and binds. *tr
04/27/2006720001710/05/2005
 Tl*the contact owns a 2002 mercury mountaineer. while driving 35mph and losing control, the vehicle was in a ditch on a dirt road. the tie rod broke and two front tires had to be replaced and the truck is damaged. the contact has paid over $6000.00 in repairs since purchasing the vehicle. the contact had to repair the front differential, lower ball joints, sealing for both shafts, four brake pads, bearings on all four tires, and the rear transfer case was flushed twice. ford stated that the vehicle can be repaired. the contact is aware of the safety risk involved and request that the dealer purchase the vehicle from her. the failure mileage was 72,000 and the current mileage was 102,000.
POWER TRAIN - DRIVELINE - CONSTANT VELOCITY JOINT
01/18/2007702/15/2005
 01/18/07 when truck shifts gears it vibrates. solution: flush automatic transmission fluid. (also changed oil) helped for a few months but problem is back. ($198.95) 5/29/07 air bag light stays on. solution: replaced drivers side pretensioner. (also changed oil). $273.19 6/26/07 heard very loud clunking noise. solution: replaced front differential (internal damage to clutches), both rear axle seals (because of leakage) $1580.23 11/07/07 truck makes loud noise from the rear and seems to jump while turning. solution: front end alignment and replace seals in rear. $482.97 still have the loud noise and jumping. 12/13/07 take truck to different place with same problem. solution: replace left front hub bearing. $401.73. 02/18/08 still have same problem with loud noise and jumping. solution: left rear hub bearing, drums in rear, and now mechanic tells me i need clutch packs in rear to solve problem. tells me i should take it back to the dealer.??? $380.00. now i can add all of this up 198.95+273.19+1580.23+482.97+401.73+380.00=$3017.07 to finally get my truck fixed---------priceless!!!!!!!!! *tr
POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT
03/05/20071103/04/2007
 I recently bought a 02 mercury mountaineer with 58k miles. a few days after i bought it, i noticed a groan from the rear end of the vehicle. i have worked on many vehicles before and it was obvious it was the differential. i planned to have the bearings in the rear end replaced, but after doing some investigation on the internet, i have realized that there are a lot of people that have had this problem and spent a lot of money to get it fixed with no good results. even with a used car purchase, i think ford should be embarassed at the fact that i am embarassed for making the purchase of the vehicle. i wish ford would do the right thing and re-gain our trust in them and fix our vehicles the right way. they have knows since day one that they were not right and have done nothing to fix them. i won't buy another ford until they do something about this. i know they don't care, but right now i own three fords and they will be the last if this is not rectified. thanks for listening!!!
10/07/200648900108/09/2005
 Dt*: the contact stated when the vehicle was taken to the dealership to rotate the tires, the mechanic noticed oil leaking from the rear differential seals. no warning light alerted the contact of the leak. the manufacturer was contacted, and informed there was no recall for this problem. *ak
07/11/200335479405/20/2001
 The rear differential bearings have gone bad. the complete differential was replaced in july, 2003, september 04, and in an attempt to do something different to fix the problem the drive shaft was replaced in october 2005. now it is february 2006 and the bad bearing noise is back. we are taking it into the dealer yet again for the same problem. we are also going to notify ford and the california consumer protection agency and bbb. *jb
09/22/2004205/05/2001
 Our 2003 mercury mountaineer rear differential needed rebuilding in may 2003 at 35,500 miles. now it needs to be rebuilt again at 55,000 miles. all bearings and cones were replaced both times. *ak
06/18/200358472107/05/2002
 At 34,365 miles we had to replace the rear end. it was covered by warranty. now at 58,472 miles we are having to replace it again. this time it will cost approximately $1400.*ak
POWER TRAIN - DRIVELINE - DRIVESHAFT
05/11/2007650001
 My 2002 mercury mountaineer v8 awd had experienced the same ongoing problem. brought into ford certified dealership with complaints of clicking and grinding in the front end. warranty company paid over $1500 to have repaired. repairs involved the drive shaft. i just recently pain over $400 to have similar work done after vehicle was experiencing same clicking and grinding. something to do with ball bearings and front hub assembly. car was still making same noises until front end apparently disengaged temporarily. didn't realized car was in rear wheel drive only until back tires were spinning in the snow. as of 3 days ago the car is undriveable due to sever grinding, binding, and clicking. still owe over $10,000 on the vehicle and doesn't seem fair to have to keep repairing the same on going problem. this part of the vehicle has never functioned properly. even after ford repaired, still had some degree of binding and clicking which got progressively worse over time. any help would be greatly appreciated. 1st repair was don't on 5-11-07. *tr
POWER TRAIN - MANUAL TRANSMISSION
01/17/2008660001
 While driving, the transmission light came on. i did nothing unusual, the problem just occurred while driving. it was very hard to take this is the first time it occurred. i own a 2002 mercury mountaineer, 66,000 miles and i have a transmission problem. i have no warranty, and to fix it costs $1,500. i was trying to find the cost of a new transmission and realized from blogs about 02 mountaineers and most ford vehicles seem to have a transmission problem at about 55,000 miles. i would appreciate if you could investigate this occurrence because im not the only consumer with this problem. *tr

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