Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
LATCHES/LOCKS/LINKAGES - DOORS - LATCH
1660802/01/200310002493Unintended door unlocks without key in ignition (qsf). *tt09/03/2003

Consumer Complaints


Fail datemilesoccurencesPurchase date
LATCHES/LOCKS/LINKAGES
12/08/2009788981
 Purchased the 2003 mercury mountaineer in 2007. we only drive the car locally for school and work and within 30 days of purchase, the car would not go into reverse. was told the transmission was slipping and made the dealership/warranty pay for $1600 repair. since then the check engine light comes on every 3 months. we get check fuel cap message, replaced that twice (last one from actual ford dealership) because they told us it wasn't the original from the car. car leaks water through the rear window/roof seal and now my light stays on when i lock the car and it tells me every time we get in the car that there is a door ajar no matter if we get out and reclose all 4 doors and back door. r&r wheel speed sensor and ball joints had to be replaced 8/29/08 for $555. just recently had my transmission go out again (12/8/09) and had to have complete rebuild of a mercury transmission which cost us another $4000. it still slightly vibrates going between 30 and 40 miles per hour. also the back hatch has cracked completely down through the logo. our ford dealer charges $200 just to look at the vehicle! *tr
03/18/20091
 While opening my hatch in the back of my car the hock came apart. one of the two hocks that hold the glass of the hatch broke. not sure why it broke, the car did not have anything leaning up against it. it's dangerous because i could have happen while i was driving and the glass could have fell on the care behind me. *tr
11/13/2002111/13/2002
 To this date the following problems are present: gas gauge sticks, air bag warning light comes on and off, driver's side door rattles and knocks, driver's side window taps, driver's side window grinds while moving up and down, clock and radio do not light up or work when start vehicle, sun roof rattles and knocks, wind gets caught between roof and headliner which creates a loud vibration, the passenger side window also rattles and knocks, there is a loud rhythmic chirp toward rear of vehicle, heating and cooling controls squeal when turning on or switching vent settings, driver's seat feels rough when moving on seat track, the 3rd steering wheel still has defect under the leather which protrudes, driver's side leather seat was damaged after being at the dealership, 2nd row middle seat is almost impossible to lock in folded position, front windshield wiper control does not stay within setting, the vehicle vibrates and the steering wheel shakes when turning the wheel at a slow speed, the third row cup holder on the driver's side does not stay down in the fitting, there is a strong exhaust smell in the cabin when engine is in hard acceleration, engine starts to stall while driving. steering wheel was defective by being malformed causing the airbag to be ineffective. the second steering wheel was also ill fitted causing sharp protruding parts on the steering wheel. the dealership has had to repair or replace the following: body work to defective paint on roof, front hood, and driver's side fender. the dealership damaged paint in two areas and only provided touch up paint. replaced noisy rear windshield wiper motor, rear hatch glass because defrost would not work, rear hatch hinges, driver's side seat track. suspension problems with vibration and pitching. vehicle lurches forward upon acceleration. *la
LATCHES/LOCKS/LINKAGES - DOORS - LATCH
01/05/20044
 Consumer cannot open the rear passenger door from the inside of the vehicle. consumer made contact with the dealership on four separate occasions, but the problem is still recurring.*ak
LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK
06/23/200335001/01/2003
 Reference no: 10026895 reported july9,2003. liftgate is opening while driving at varying speeds. dealer inspected 2xs and cannot duplicate, but has happened to both myself and my husband seperately on a number of occasions. also the remote on keyring sometimes sticks and won't allow entry to vehicle or lock or unlock and will not depress
LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH
07/21/200622300806/01/2004
 2003 mercury mountaineer awd 4.0l. we purchased our mountaineer in june of 2004, with 22,000 miles on the odometer. approximately 300 miles into our ownership, we experienced a front bearing wine. dealership covered defect under 3 year / 36,000 mile warranty. other defects covered...replacement of the rear speed sensor at 23,454 miles. a 2nd abs problem required a new actuator speed control switch assembly at 28,419 miles. transmission shift solenoid replaced at 32,075 miles. driver side passenger window motor replaced at 33,443 miles. recall on rear glass hatch lift struts at 27,379 miles. january 23, 2006 our mountaineer now has 42,777 miles on the odometer. we noticed a low pitch noise starting at 25-30 mph and becoming higher in pitch at higher speeds. our local lincoln / mercury dealership service advisor determined we had a faulty rear axle ring & pinion gear set. they rebuilt our rear axle using the vin # to determine actual bill of sales date, which was june of 2003. this gave us a warranty until june of 2006 thus nearing the end of our 36 months warranty. we regretfully admit paying a $200.00 deductible the dealership asked for. we drove off with our newly rebuilt axle in our mountaineer. our noisy axle never went away. the dealership blamed this due to worn and noisy tires. we replaced these tires at 47,500 miles or 4,500 miles after the original axle noise complaint with no real apparent change to our noisy problem. our mercury mountaineer went back into the shop at 48,300 miles with a noise still distinctive from the rear. again our local mercury dealership took a look at the suv with the service manager riding in the vehicle. his comment... sounds like an on-going rear axle issue. he would check with his district manager about replacing the entire axle assembly this time around. they contacted us by phone the next day. they didn't believe it was the axle, but one of the rear outer hub wheel bearing assemblies. it would cost us $270.00. *jb