Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - FRONT - WHEEL BEARING | |||||
| 051710 | 10/07/2005 | 05258 | 10018064 | Noise from rear wheel hub bearings. *tt | 12/14/2005 |
| SUSPENSION - REAR | |||||
| 050618 | 01/01/2005 | 05126 | 10016789 | Rear axle noise repair. *sc | 10/07/2005 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 11/13/2002 | 1 | 11/13/2002 | |
| To this date the following problems are present: gas gauge sticks, air bag warning light comes on and off, driver's side door rattles and knocks, driver's side window taps, driver's side window grinds while moving up and down, clock and radio do not light up or work when start vehicle, sun roof rattles and knocks, wind gets caught between roof and headliner which creates a loud vibration, the passenger side window also rattles and knocks, there is a loud rhythmic chirp toward rear of vehicle, heating and cooling controls squeal when turning on or switching vent settings, driver's seat feels rough when moving on seat track, the 3rd steering wheel still has defect under the leather which protrudes, driver's side leather seat was damaged after being at the dealership, 2nd row middle seat is almost impossible to lock in folded position, front windshield wiper control does not stay within setting, the vehicle vibrates and the steering wheel shakes when turning the wheel at a slow speed, the third row cup holder on the driver's side does not stay down in the fitting, there is a strong exhaust smell in the cabin when engine is in hard acceleration, engine starts to stall while driving. steering wheel was defective by being malformed causing the airbag to be ineffective. the second steering wheel was also ill fitted causing sharp protruding parts on the steering wheel. the dealership has had to repair or replace the following: body work to defective paint on roof, front hood, and driver's side fender. the dealership damaged paint in two areas and only provided touch up paint. replaced noisy rear windshield wiper motor, rear hatch glass because defrost would not work, rear hatch hinges, driver's side seat track. suspension problems with vibration and pitching. vehicle lurches forward upon acceleration. *la | |||
| 07/01/2003 | 16000 | 1 | |
| While driving vehicle has a very dangerous vibration motion. dealer refuses to repair. *ak | |||
| SUSPENSION - FRONT | |||
| 01/03/2010 | 60000 | 1 | |
| I have 2003 mercury mountaineer and i have had it since february 2007. i have had numerous problems with it and the last problems was the breaking point. i have three more years to pay for this vehicle and i want something to be done about the problems with this vehcile. ford should be held responsible for this vehicle and fixing the problems associated with it. i purchased this vehicle from community ford in new albany, ms in february 2007 with 45,000 miles on it. i couldn't get an extended warranty or any warranty with the vehicle i was told. after a year, i had to replace the front end and it was $500.00 at george's tire services. i took it in due to this noise coming from the front and i was advised that if i didn't have the work did it would lock up on me while i am driving and cause and accident. i noticed that my structure body:hatchback/tailgate has cracked completely. my seat belt on the driver side in the back don't work. my engine cooling system aircompressor has went out and i have electrical problems where my oil gauge is constantly saying it's low. i have my oil change every 3000 miles. i am hearing this noise in the rear of the vehicle and i don't know what it is and can't afford to get going to ford to see what it is. i have been smelling this burning coming from the under the hood and i don't know what it is either. my lastest problem is my transmission is going out and i have had this vehicle for two years and i have three more years of payment on this vehicle. my transmission cost me around $3500 and i don't have any warranty on it. this is a lemon i have purchased and i think something should be done about it. *tr | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 05/23/2007 | 74494 | 3 | 12/30/2002 |
| Tl*the contact owns a 2003 mercury mountaineer. the contact stated that the rear driver's side wheel bearing was replaced 3 times within 16 months. on october 1, 2008, while driving out of the driveway at an unknown speed, she heard a loud noise. the vehicle was towed to the repair shop and the mechanic stated that the rear driver's side wheel bearing failed. the contact stated that the vehicle was not driven on dirt roads, only in the city. she feels that either the wheel bearing is defective or the ford dealer did not properly correct the previous failures. the ford dealer stated that the vehicle is out of warranty and the wheel bearing is only good for 12,000 miles. the manufacturer took a report and stated that they will forward her information to the dealer. from there, the dealer will determine if the vehicle will be repaired. the failure mileage was 74,494 and current mileage was 104,000. updated 11/14/08 *cn the driver side visor was hanging down, the vehicle stalled on several occasions. the lower ball joints and outer tie rod ends were replaced. the rear hatch window cracked. the vehicle would crank, but it would not start. updated 11/18/08. *jb | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 07/21/2006 | 22300 | 8 | 06/01/2004 |
| 2003 mercury mountaineer awd 4.0l. we purchased our mountaineer in june of 2004, with 22,000 miles on the odometer. approximately 300 miles into our ownership, we experienced a front bearing wine. dealership covered defect under 3 year / 36,000 mile warranty. other defects covered...replacement of the rear speed sensor at 23,454 miles. a 2nd abs problem required a new actuator speed control switch assembly at 28,419 miles. transmission shift solenoid replaced at 32,075 miles. driver side passenger window motor replaced at 33,443 miles. recall on rear glass hatch lift struts at 27,379 miles. january 23, 2006 our mountaineer now has 42,777 miles on the odometer. we noticed a low pitch noise starting at 25-30 mph and becoming higher in pitch at higher speeds. our local lincoln / mercury dealership service advisor determined we had a faulty rear axle ring & pinion gear set. they rebuilt our rear axle using the vin # to determine actual bill of sales date, which was june of 2003. this gave us a warranty until june of 2006 thus nearing the end of our 36 months warranty. we regretfully admit paying a $200.00 deductible the dealership asked for. we drove off with our newly rebuilt axle in our mountaineer. our noisy axle never went away. the dealership blamed this due to worn and noisy tires. we replaced these tires at 47,500 miles or 4,500 miles after the original axle noise complaint with no real apparent change to our noisy problem. our mercury mountaineer went back into the shop at 48,300 miles with a noise still distinctive from the rear. again our local mercury dealership took a look at the suv with the service manager riding in the vehicle. his comment... sounds like an on-going rear axle issue. he would check with his district manager about replacing the entire axle assembly this time around. they contacted us by phone the next day. they didn't believe it was the axle, but one of the rear outer hub wheel bearing assemblies. it would cost us $270.00. *jb | |||
| SUSPENSION - REAR | |||
| 01/03/2010 | 60000 | 1 | |
| I have 2003 mercury mountaineer and i have had it since february 2007. i have had numerous problems with it and the last problems was the breaking point. i have three more years to pay for this vehicle and i want something to be done about the problems with this vehcile. ford should be held responsible for this vehicle and fixing the problems associated with it. i purchased this vehicle from community ford in new albany, ms in february 2007 with 45,000 miles on it. i couldn't get an extended warranty or any warranty with the vehicle i was told. after a year, i had to replace the front end and it was $500.00 at george's tire services. i took it in due to this noise coming from the front and i was advised that if i didn't have the work did it would lock up on me while i am driving and cause and accident. i noticed that my structure body:hatchback/tailgate has cracked completely. my seat belt on the driver side in the back don't work. my engine cooling system aircompressor has went out and i have electrical problems where my oil gauge is constantly saying it's low. i have my oil change every 3000 miles. i am hearing this noise in the rear of the vehicle and i don't know what it is and can't afford to get going to ford to see what it is. i have been smelling this burning coming from the under the hood and i don't know what it is either. my lastest problem is my transmission is going out and i have had this vehicle for two years and i have three more years of payment on this vehicle. my transmission cost me around $3500 and i don't have any warranty on it. this is a lemon i have purchased and i think something should be done about it. *tr | |||
| 03/21/2009 | 145000 | 1 | |
| When replacing wheel bearings (another infamous ford defect on these vehicles), noticed both rear coil springs broken in multiple places at top of spring, where coils dug into each other and created a stress riser. this can eventually cause a loss of vehicle control. *tr | |||
| 05/23/2007 | 74494 | 3 | 12/30/2002 |
| Tl*the contact owns a 2003 mercury mountaineer. the contact stated that the rear driver's side wheel bearing was replaced 3 times within 16 months. on october 1, 2008, while driving out of the driveway at an unknown speed, she heard a loud noise. the vehicle was towed to the repair shop and the mechanic stated that the rear driver's side wheel bearing failed. the contact stated that the vehicle was not driven on dirt roads, only in the city. she feels that either the wheel bearing is defective or the ford dealer did not properly correct the previous failures. the ford dealer stated that the vehicle is out of warranty and the wheel bearing is only good for 12,000 miles. the manufacturer took a report and stated that they will forward her information to the dealer. from there, the dealer will determine if the vehicle will be repaired. the failure mileage was 74,494 and current mileage was 104,000. updated 11/14/08 *cn the driver side visor was hanging down, the vehicle stalled on several occasions. the lower ball joints and outer tie rod ends were replaced. the rear hatch window cracked. the vehicle would crank, but it would not start. updated 11/18/08. *jb | |||
| 09/05/2008 | 69548 | 1 | |
| Rear coil springs on mercury mountaineer, 2003 just broke in to two pieces. *tr | |||