Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 01/01/2009 | 98000 | ||
| I want ford to recall there mercury mountaineer as it has a major safety issue. all of there mercury from 2002 onward have a crack on there rear lift gate. i done google and almost net is full of complaints on this. crack starts right below mercury logo and keep increasing and increasing. my car logo not came off, but few cars, this logo blown off. also now i learnt that car hinges holding this very rear hood came off.. i thought its mine, but again, almost web is full of complaints on this and knowing how risky this is, trying best to go to every look and corner so to ensure that ford does repair asap | |||
| 11/16/2012 | |||
| The hasn't been an accident. i wanted to report that i have a cracked tailgate on my vehicle. the crack appeared one morning - i wasn't even driving the vehicle. the cracked begins at the top of the tailgate, around the emblem part of the lift gate, then down towards the tailgate lift handle. i called my local ford dealer, citrus ford, ontario, ca, but was informed there wasn't a recall and the issue had to deal with water leaking into the locking mechanism and cracking because its plastic and not metal. at least the dealership didn't accuse me of being in an accident, but no efforts were made to repair the cracked tailgate at no cost to me, the customer. can nhtsa push ford to recall this matter? | |||
| 05/29/2012 | 64000 | ||
| The gear shift gets stuck in park and i have to pull down on it realy hard to get it in drive or reverse i'am afraid that its going to break one day. | |||
| 05/17/2012 | |||
| My 2003 mucury mountneer has a crack right down the middle of the rear door, i thourght it was just my mountneer but i see every mountneer of my make and modle has that same crack,why is that, it has to be a defrect from the factory because everybody with a mountneer of the same year make and modle can't be related. so i would like to know why this crack has happend on these mountneers is there a safty problem because there deffinit a structure problem andits damage to my i am not happy about the crack its damage to my car i didn't cause and mercury should fix it. | |||
| 08/02/2010 | 65000 | ||
| There is a crack from the bottom of the rear window right by the mercury emblem, all the way down. i've seen nearly identical cracking on many other mountaineers and explorers. i see a rather large number of the same complaints on several websites. obviously this is a defect that could result in injuries and needs to be recalled for safety reasons. mercury/ford needs to stand behind der product. | |||
| 09/02/2011 | |||
| Back hinge broke allowing the glass to fall | |||