Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | |||||
| 17640 | 03/01/2004 | 10007412 | Poor fit between driver air bag and steering wheel. *tt | 06/22/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 02/08/2010 | 103000 | 1 | |
| My 2004 mercury mountaineer accelerated on it's own as i was pulling into a parking space. the vehicle made a roaring sound. my foot never left the brake pedal and i could not stop it. i jumped the curb, went over a grassy area, over the sidewalk and did not stop until i hit a concrete building at approximately 25-30 miles per hour. it caused significant damage to the building and to the car. airbag did not deploy. i have had the body damage repaired and my auto insurance has paid over $3,000 for that. my husband took it to our nearest ford dealer where they ran a diagnostic and it showed an electronic malfunction. they said the throttle body assembly needs replacing. the technician did not give us a print-out and said he couldn't find it when we checked back later. we contacted ford motor company to see if they would pay for the replacement because our insurance would not. they also will not pay for it, but sent us to another ford dealer to run a diagnostic on the airbags. after explaining my ordeal to the technician, he agreed to also check the throttle body. he said their diagnostic test shows no problems with the airbag or the throttle body! he also stated that the first dealer could have wiped it from the memory of the computer. after my husband spoke with a customer service rep at ford motor company today, she said she would request that the dealer who ran the first diagnostic test send us a copy of the print-out that he couldn't find for us. the car is going back into the shop tomorrow at a local private mechanic (not a ford dealer technician) and we will take it from there. as of today, nothing has been repaired other than the body damage. *tr | |||
| 12/01/2008 | 67000 | 1 | 08/01/2007 |
| Tl* the contact owns a 2004 mercury mountaineer. while idling at a stop light, the air bags deployed without any prior warnings. an inspector from the insurance agency concluded that the failure was caused by a manufactures defect. the manufacturer was notified, and a representative requested the control restraint module from the dealer to investigate the failure. no repairs were made. she was awaiting a response from the manufacturer. the failure mileage was 60,000. updated 11/13/09.*lj the front and rear air bags deployed. updated 11/16/09 | |||
| 12/08/2007 | 56000 | 1 | |
| My 2004 mercury mountaineer has a crack in the lift gate that appeared a year after i brought it from the dealership. at first i thought it was something i might have done but every one i ran across has the same identical crack in the same area. people i spoke with said it just showed up one day. is there a recall on this defect? *tr | |||
| AIR BAGS - FRONTAL | |||
| 01/01/2004 | 0 | ||
| On january 01, 2004, while driving 25-30 mph over icy roads the consumer lost control of the vehicle. the vehicle flipped over twice yet the air bags did not deploy at any time. please provide any additional information. *nm | |||
| AIR BAGS - SIDE/WINDOW | |||
| 02/15/2011 | 170000 | ||
| I was driving on the highway at about 55mph in a 2004 mercury mountaineer and suddenly both side curtain airbas deployed. there was no accident, no impact, no potholes, no verring or running off the road; just driving and it happened. scared me half to death. i was able to compose myself well enough to not wreck. furthermore, there was no warning from the dash for the airbag to inform me of any malfunctions or problem with the airbag sensor or module. | |||
| 01/22/2010 | 103200 | ||
| We were driving down the road at about 55mph in a 2004 mercury mountaineer and suddenly both side curtain airbags deployed...no accident, no impact, no potholes, no verring off the road...just cruising when this happened. we almost wrecked. our local ford dealer says we have to pay $80 for a diagnostics test to determine why this happened and determine why the airbag light did not light up ahead of time to warn us if there was a malfunction or problem with airbag sensors or module. however, the dealer says that no matter what they find, ford motor company will not pay for repairs. we will have to pay for them (which we can't afford) and now we have no working airbags at all. | |||