Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||||||||||||
| 07E104000 | SAFELITE FULFILLMENT, INC. | E (Equipment) | 1657 | 01/15/2008 | MFR | FORD MOTOR COMPANY | 12/11/2007 | 12/11/2007 | 571 | 205 | ||||||
| Defect Summary | Certain curved tempered replacement glass manufactured by hangzhou safety glass ltd and supplied to safelite by auto temp inc., identified as dot-430, and sold for use on certain domestic and foreign vehicles may not break into small pieces as expected of tempered glass and fails to conform to federal motor vehicle safety standard no. 205, glazing materials. | |||||||||||||||
| Consequence Summary | In the event of a vehicle crash, the occupant(s) may be seriously injured by shattered glass. | |||||||||||||||
| Corrective Summary | Safelite will notify its retail customers and replace the glass free of charge. retail customers can contact safelite toll free at 1-888-843-2906. safelite will notify its wholesale customers and reimburse wholesale customers for current inventory and at a specified rate for replacing their customer's glass. wholesale customers can contact safelite's wholesale division, service autoglass toll free at 1-888-246-6298. the recall began on january 15, 2008. | |||||||||||||||
| Notes | This recall only pertains to certain curved tempered replacement glass manufactured by hangzhou safety glass, ltd. (dot-430) and supplied to safelite by auto temp inc., and has no relation to any original equipment installed on the vehicles listed above. customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY | |||||
| 04195 | 10/04/2004 | 10010716 | Front window clunk noise. *tt | 12/07/2004 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 05136 | 01/01/2005 | 10016832 | Backglass difficult to close and an intermittent door ajar lamp. *tt | 10/12/2005 | |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 04259 | 01/24/2005 | 0515 | 10013303 | Rear power window(s) inoperative. *tt | 04/14/2005 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | ||||||
| RQ08003 | FORD MOTOR COMPANY | 06/23/2008 | 10/24/2008 | REAR LIFTGATE GLASS HATCH FAILURE | ||
| This investigation was opened on june 23, 2008, based on 34 complaints involving eight injuries in which the rear liftgate glass hatch on model year 2004 ford explorers or mercury mountaineers broke off and fell, usually while individuals were operating the glass hatch or loading or unloading items from the rear of the vehicle.ford conducted recall 04v-442 in 2004 to address similar problems on model year 2002 and certain model year 2003 ford explorers and mercury mountaineers.the information ford provided in response to odi's information request letter indicated that failures with 2004 vehicles were primarily liftgate glass hatch hinge failures related to corrosion at the hinge pin, whereas the failures that prompted the recall with the earlier models were primarily related to problems with the glass hatch's struts or fracture of a prior hinge design at the boss/bolt connection at the glass.odi's review of ford's warranty, complaint, and injury data for the 2004 vehicles indicates that these rates are significantly lower than those for the recalled population.a potential defect trend has not been identified at this time.odi will continue to monitor complaints and take appropriate action as necessary.this investigation is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY - GLASS, SIDE/REAR | |||
| 08/23/2006 | 44000 | 1 | 04/05/2006 |
| Dt*: the contact stated the hinges came lose on the back window. the window was being held together with duct tape. the dealership was made aware. | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 03/21/2010 | 84000 | 1 | |
| I own a 2004 mercury mountaineer. the hinges holding the rear winsdhield in place broke and my windshield fell out. i understand there was a recall on the ford explorer for the same issue but not for the mercury mountaineer. since there are no recalls for my vehicle i am responsible for paying on the repairs and i feel this is a safety recall issue. *dt | |||
| VISIBILITY/WIPER | |||
| 09/21/2005 | 25000 | ||
| Tl - the contact owns a 2004 mercury mountaineer. the contact stated that she was opening the rear door when the rear lift gate window fractured and dropped on the contact's head. the vehicle was taken to the dealer where the technician advised that the hinges from the lift gate needed to be replaced. the manufacturer was made aware of the failure and advised the contact that the vehicle was not included in any recalls. the vehicle was repaired. the approximate failure mileage was 25,000 and the current mileage was 120,000. kmj | |||
| 09/21/2005 | 25000 | ||
| Tl - the contact owns a 2004 mercury mountaineer. while parked the contact stated she was opening the back door when the window fell on her head due to the lift gate cracked. the vehicle was taken to the dealer were the technician stated the hinges from the front top of the liftgate needed to be replaced. the manufacturer was made aware of the failure and stated the vehicle was not included in any recall. the vehicle was repaired. the approximate failure mileage was 25,000 and the current mileage was 120,000. dr | |||