Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 042616 | 12/31/2004 | 10014310 | Weld bonding procedure. *tt | 04/29/2005 | |
| STRUCTURE - BODY | |||||
| 04255 | 12/27/2004 | 10014183 | Rattling noise - right front fender while driving. *tt | 04/28/2005 | |
| 04251 | 12/27/2004 | 10014165 | Aluminum corrosion - service tip. *tt | 04/28/2005 | |
| 0485 | 01/01/2005 | 05242 | 10008546 | Liftgate glass applique damaged/cracked. service procedure. *tt | 08/04/2004 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/15/2012 | 69000 | 1 | |
| Two problems...first whenever i shift into reverse there is a hesitation and it takes longer than it should to reverse. im also experiencing a jerk before i come to a complete stop. second ..the back of my lift has a crack from the bottom of the window to the mercury symbol and then it continues down under the symbol. i've done some research and there re lots of others with these same issues. i only have about 70000 miles on it. *tr | |||
| 08/14/2011 | 38995 | ||
| Tl- the contact owns a 2005 mercury mountaineer. the contact stated the overhead console that controls the air conditioning, the dome lights in the rear of the vehicle, and the bracket had separated from the vehicle. the dealer nor manufacturer were notified of the failure. the failure had not been repaired. the failure mileage was 38,995 and the current mileage was 39,000. vf | |||
| 08/14/2011 | 38995 | ||
| Tl- the contact owns a 2005 mercury mountaineer. the contact stated the overhead console that controls the air conditioning and the dome lights in the rear of the vehicle, the bracket had separated from the vehicle. the dealer nor manufacturer were notified of the failure. the failure was not remedied. the failure mileage was 38,995 and the current mileage was 39,000. nw | |||
| 10/17/2008 | 40000 | 1 | |
| My 2005 mercury mountaineer developed a crack in the rear lift gate right around the mercury emblem. i have seen many more with the same problem, both ford explorers and the mercury mountaineer. when i took it to the dealer they were like too bad so sad it is out of warranty even though i bought a extended warranty from ford. i have been looking around now and i see lots of them with the same problem. i have heard that ford is fixing the explorers if it is under 5 years and under 75,000 miles but that just seems to be a dealer thing, i have not seen any official account of this. *tr | |||
| 09/01/2008 | 17000 | 1 | |
| I have a 2005 mercury mountaineer which has been garage kept and only 20,000 miles. i noticed the paint peeling from the roof of this vehicle and returned it to the dealer who referred me to the ford customer care, who refused to help me with this problem because it was over the 36 month warranty. i took it to my local auto shop who told me this is a major issue and he told me the entire cars paint can peel because of the faulty way it was painted. he showed me the undercoat was not prepared properly and the paint is just not adhering to the undercoat. i did a search on the internet and now find that this was a known issue and an expensive fix as it means removing the paint and undercoat and redoing the entire vehicle. what can i do short of seeking legal remedies? *tr | |||
| STRUCTURE - BODY | |||
| 09/12/2012 | 100000 | ||
| Tl* the contact owns a 2005 mercury mountaineer. the contact stated that there was a crack in the lift gate. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and informed the contact that there were no recalls on the vehicle. the failure mileage was 100,000. the vin was unavailable. | |||
| 09/12/2012 | 100000 | ||
| Tl- the contact owns a 2005 mercury mountaineer. the contact stated that there was a crack in the lift gate. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and informed the contact that there were no recalls on the vehicle. the failure mileage was 100,000. the vin was unavailable. mah | |||
| 09/12/2012 | 100000 | ||
| Tl- the contact owns a 2005 mercury mountaineer. the contact stated that there was a crack in the liftgate. the vehicle was not taken to the dealer for inspection. the vehicle was not repaired. the manufacturer was notified and they stated that there was no recall on the vehicle. the failure mileage was 100,000. the vin was unavailable. ap | |||
| 07/06/2007 | 39505 | ||
| I bought this suv cash from a dealership and was told no damages! i have all the original paperwork stating no damages to the vehicle. i paid 14300.00 cash. i went to trade in my suv to downsize and was told there were title issues and the frame was cracked. i then looked over all my paperwork front and back to see if i missed anything-to see if any damages were noted. i contacted the dealership and they said it is not there fault that the dealership that i was trying to trade the suv in was just telling me that to buy my trade in for a less value. i obtained the report from auto check and it clearly states the suv was a lease. it was in an accident on 12/06/07 then sold for auction. new england auction reported clearly: auction announced as frame damage. was sold to the dealership on 12/28/07 then sold to me on 01/09/08. again no damages reported to me. now i am driving a vehicle with a damaged frame which is unsafe to drive. and no one will take the suv because of the frame damaged. the dealership wants proof. i have been unable to find the original dealer or auction group. i only have this report to go on. please help me! i would have never bought this vehicle if i knew it had frame damages to it. can you please help in anyway! i would like to be refunded or given a car of equal value that is safe to drive. i don't know what to do. please contact me. thank you. | |||
| 11/14/2011 | |||
| Tl- the contact owns a 2005 mercury mountaineer. the contact stated that the rear lift gate exhibited a quarter inch crack from the bottom of the rear window and down to the bottom of the rear hatchback door. as a result, water was entering the vehicle through the crack. the contact stated that the rear of the vehicle had strong odor of mold. the failure mileage was unknown and the current mileage was 74,848. kmj | |||
| 11/14/2011 | |||
| Tl- the contact owns a 2005 mercury mountaineer. the contact stated the rear lift gate has a crack that is a quarter inch think and goes from the bottom of the window all the way down to the bottom of the door. the contact stated water gets into the vehicle through the crack and had the rear of the vehicle smelling moldy. the failure mileage was unknown and the current mileage was 74,848.rl | |||
| 10/20/2011 | 72000 | ||
| Tl* the contact owns a 2005 mercury mountaineer. the contact stated that the lift gate panel was cracked. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure and the vehicle was not repaired. the failure and current mileage was 72,000. the vin was not available. | |||
| 10/20/2011 | 72000 | ||
| Tl - the contact owns a 2005 mercury mountaineer. the contact stated that the lift gate panel was cracked. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure and the vehicle was not repaired. the failure and current mileage was 72,000. the vin was not available. kmj | |||
| 10/20/2011 | 72000 | ||
| Tl - the contact owns a 2005 mercury mountaineer. the contact stated that the vehicle lift gate panel was cracked. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 72,000. pm | |||
| 09/15/2009 | 45000 | ||
| Tranmission jerking and jumping into gear, and reverse, roll forward in park on a hill. liftgate has a crack around and under the symbol. | |||
| 08/11/2009 | 44000 | ||
| Tl-the contact owns a 2005 mercury mountaineer. the contact stated that there was a crack in the rear lift-gate, right down the middle and around the manufacturer | |||
| 08/11/2009 | 44000 | ||
| Tl-the contact owns a 2005 mercury mountaineer. the contact stated there was a crack in the rear lift gate right down the middle and around the mercury emblem. this crack starts from the top to the bottom and because the crack is near the windshield wiper motor it freezes in the winter and causes abrasions on your hands whenever you are trying to open the rear door. the vehicle was taken to the dealer at least three times but was told the repairs would cost $300. the vehicle was not repaired. the manufacturer was contacted who offered no assistance. the vin was unknown. the failure mileage was 44,000...mw | |||
| 01/26/2011 | 56750 | ||
| I have a 2005 mountaineer that has a crack in the plastic below the rear window that goes around the mercury emblem. this was noticed in january of 2011. this vehicle was not involved in an accident. since then i have noticed four other mercury mountaineers with the same crack. | |||
| 12/24/2010 | 113000 | ||
| Automatic transmission- this transmission is horrible a few times i noticed the severe noise and jerk when i went to reverse. i thought perhaps it was me. on christmas eve i went to pull away from stop light and car started to accelerate then slowed down i gave it a little gas and it jerked me so hard it hurt my neck (which is still bothering me today). the od light came on and check transmission. repair cost $2,7000, basically everything went bad. after hearing from numerous people this is a problem that ford is aware of. they even went so far as to correct it for future models but has yet to perform a recall on 2005 mountaineers and explorers. as ford was aware of this problem corrected it for future models they should be liable and a recall notice should be forthcoming. anyone who has experienced this should get full refund of monies paid. now to address the cracking around the mercury emblem on the lift gate. ford is aware of this problem and has changed it for future models, but instead of stepping up and correcting pass models they sweep it under the rug. a full investigation into both of these concerns as with transmissions someone could easily be fatally injured. | |||
| 01/15/2009 | 33000 | 1 | |
| Upper section of rear hatch body cracks. made of plastic. changed on next year models to all metal. this the second occurrence of the defect. ford refuses to repair free of charge.*tr | |||
| 07/19/2009 | 31000 | ||
| Tl*the contact owns a 2005 mercury mountaineer. while examining the vehicle, the contact noticed a crack extending from the bottom of the rear glass to the bottom of the vehicle. the vehicle has not been diagnosed by the dealer. the current and failure mileages were 31,000. | |||
| 10/17/2008 | 40000 | 1 | |
| My 2005 mercury mountaineer developed a crack in the rear lift gate right around the mercury emblem. i have seen many more with the same problem, both ford explorers and the mercury mountaineer. when i took it to the dealer they were like too bad so sad it is out of warranty even though i bought a extended warranty from ford. i have been looking around now and i see lots of them with the same problem. i have heard that ford is fixing the explorers if it is under 5 years and under 75,000 miles but that just seems to be a dealer thing, i have not seen any official account of this. *tr | |||
| 02/01/2009 | 70000 | 1 | |
| The back liftgate has a crack around the circular mercury emblem. i noticed it on mine, and have seen the same thing on other mercury suv's. the vehicle has not been wrecked, or had anything hit the back liftgate. problem with the structural integrity of the plastic used in the liftgate? *tr | |||
| 07/22/2008 | 66000 | 1 | |
| I have a 2005 mercury mountaineer the suv has 66,000 miles on it and the roof has paint peeling on it and a large rust spot. i took to the mercury dealer and they said it was not rusted through the body. i said not now but it will the service manager replied yes but hopefully it will be out of warranty by then ( he was so helpful ) the ford rep came today and rejected the claim do to her buying the suv used even through she brought it from this dealer. i will try to appeal it with ford lets see what happens ????? *tr | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 01/15/2008 | 1 | ||
| The paint on the roof of my 2005 mountaineer is cracking and flaking off in chunks. when i noticed, it was 3 weeks out of warranty. ford admitted it was defective paint, but will only repaint the roof. this would be fine, but the cost will be $980 and they want me to pay $200 of it. while this may not seem like a bad deal, the point is that the vehicle was barely out of warranty, i paid for an extended warranty (does not cover paint), the paint was defective on ford's part, and this problem did not just happen within the three weeks after the warranty expired. it was a pre-existing problem, but since i'm short, i did not notice the roof of my vehicle. what happens when the rest of the paint flakes off? ford said it would handle that if it happens. so, i guess i just keep paying for a defective paint job out of my own pocket because ford will not correct its mistakes. keep in mind, this vehicle is only 3 years old and is stored in a garage both at home and at work. this is ridiculous and very poor customer support! *tr | |||