Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 10/01/2012 | 57000 | 1 | |
| While driving on the freeway, the driver's seat moved backwards. i was unable to reach the brake or gas and was nearly in an accident as i was unaware as to what was going on. the dome lights and the exterior exit lights lit up as well. since this date, this has happened numerous times. it is a major safety issue and should become a recall. *tr | |||
| 10/01/2012 | 57000 | ||
| While driving on the freeway, the driver's seat moved backwards. i was unable to reach the break or gas and was nearly in an accident as i was unaware as to what was going on. the dome lights and the exterior exit lights lit up as well. since this date, this has happened numerous times. it is a major safety issue and should become a recall. | |||
| 12/01/2012 | 62000 | ||
| Tl* the contact owns a 2008 mercury mountaineer. the contact stated that the driver seat memory adjusting system failed and caused the driver seat to erroneously move backwards. the contact was able to move the key forward to place the seat back to normal setting. the vehicle was taken to a private mechanic. the vehicle was inspected by a private mechanic who stated that the failure was located at the ignition cylinder. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 62,000 and the current mileage was 65,000. | |||
| 12/01/2012 | 62000 | ||
| Tl-the contact owns a 2008 mercury mountaineer. the contact stated that the driver seat memory adjusting system failed and caused the driver seat to erroneously move backwards. the contact was able to move the key forward to place the seat back to normal setting. the vehicle was taken to a private mechanic. the vehicle was inspected by a private mechanic who stated that the failure was located at the ignition cylinder. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure mileage was 62,000 and the current mileage was 65,000. mah | |||
| 12/01/2012 | 62000 | ||
| Tl-the contact owns a 2008 mercury mountaineer. the contact stated that the driver seat memorie adjusting system failed and caused the driver seat to move backwards while driving. the contact was to move the key forward while driving to place the seat back to normal setting. the vehicle was taken to the mechanic. the vehicle was inspected the failure was located at the ignition cylinder. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure 62,000 and the current mileage was 65,000. li | |||
| 11/26/2012 | |||
| While driving on highway drivers seat went forward independantly without warning and seat went in the last memory position as far forward as possible position jamming drivers foot on gas pedal for an unspecified amount of time, and dome light came on. driver could not get foot off gas pedal and could only get the seat to go back by manually using the seat buttons. drivers seat was so far forward it was very difficult for driver to get hand between door and seat to get to button and driver was so frantic and scared trying to maintain vehicle controll while attempting to get hand between seat and door to reach and find correct button to move seat back when there are 3 different seat buttons. driver has disabled person that sets behind drivers seat so drivers seat upon disabled person entering vehicle is always put in the fartherest position forward to enable disabled person space to get in vehicle. upon finally getting seat back driver has no recollection of any events occuring afterward because driver went into shock. took vehicle to dealership to find problem shop manager got in attempting to duplicate problem instead the seat wouldn't even move as it's automatically programed to do, then seat rocked back and forth, then went all the way forward. dealership made two new ignition keys to replace the worn key, replaced computer memory cylinder in steering wheel where it was found if worn ignition key lost contact because of key being worn, with cylinder, seat had a mind of it's own. this resulted in a speeding ticket. | |||
| 10/10/2012 | 73000 | 1 | |
| Purchased a used 2008 mercury mountaineer almost a year ago, in approx oct 2012 the driver's seat started moving back and forth while driving. when the seat moved back it was almost so far back i couldn't hold onto steering wheel or keep foot on brake pedal. took vehicle to mccoy mills ford and they could not duplicate occurrence. since that date this has happened multiple times and i figured out it has something to do with the ignition switch. if the car gets any minor jolt as in riding on rough street or going over speed bump, ignition apparently shift which triggers something in the sensor and off you go. most recent occurrence was on 12/11/2012 while driving through a local walmart parking lot; slowly went over speed bump and seat started moving on its own. since the occurrences are becoming more frequent decided to take care back in now that i know it has something to do with ignition switch. called ford customer care center and spoke to a rep who stated they didn't have any recalls for such a matter and my bumper-to-bumper had expired so i would have to incur cost to repair. went back to mccoy mills ford was told that the keysense would need to be replaced and cost would be $390 - $400+. this should really be a recall item, especially after reading the number of postings on this site for the same thing. *tr | |||
| 10/10/2012 | 73000 | ||
| Purchased a used 2008 mercury mountaineer almost a year ago, in approx oct 2012 the driver's seat started moving back and forth while driving. when the seat moved back it was almost so far back i couldn't hold onto steering wheel or keep foot on break pedal. took vehicle to mccoy mills ford and they could not duplicate occurence. since that date this has happened multiple times and i figured out it has something to do with the ignition switch. if the car get's any minor jolt as in riding on rough street or going over speed bump, ignition appearantly shift which triggers something in the sensor and off you go. most recent occurence was on 12/11/2012 while driving through a local walmart parking lot; slowly went over speed bump and seat started moving on its own. since the occurences are becoming more frequent decided to take care back in now that i know it has something to do with ignition switch. called ford customer care center and spoke to a rep who stated they didn't have any recalls for such a matter and my bumper-to-bumper had expired so i would have to incur cost to repair. went back to mccoy mills ford was told that the keysense would need to be replaced and cost would be $390 - $400+. this should really be a recall item, especially after reading the number of postings on this site for the same thing. | |||
| 06/23/2009 | 57000 | 1 | |
| I was driving along and the driver seat started going back. this is happening frequently. it will go so far back that i cannot reach brakes or gas pedals. *tr | |||
| 06/23/2009 | 57000 | ||
| I was driving along and the driver seat started going back. this is happening frequently. it will go so far back that i cannot reach brakes or gas pedals | |||
| 08/12/2012 | 59000 | ||
| Tl- the contact owns a 2008 mercury mountaineer. the contact stated that while driving approximately 25 mph the front drivers side seat slid forward independently. the interior lighting illuminated in the vehicle as if as if a door had opened. the vehicle was not taken to the dealer for diagnostic. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 59,000. pmb | |||
| 08/06/2012 | 69800 | 1 | |
| The driver's seat moved back while braking for traffic same as if i had turned off the car and was removing the key. a few minutes later it happened again while braking. i realized it was happening while braking because when my leg moved towards the brake pedal, my knee touched the key chain, thus it appears to be a problem with the ignition switch, not the brakes, causing the problem. i contacted my local ford service shop and they advised they have never heard of this problem and do not know how to fix this as they have not received any bulletins from ford about the problem. i am taking it to their shop and hope that they can re-created the problem as they advised this is the only way they can try and find something to fix as they will not replace the ignition based on my information. *tr | |||
| 08/06/2012 | 69800 | ||
| The driver's seat moved back while breaking for traffic same as if i had turned off the car and was removing the key. a few minutes later it happened again while breaking. i realized it was happening while breaking because when my leg moved towards the break pedal, my knee touched the key chain, thus it appears to be a problem with the ignition switch, not the breaks, casusing the problem. i contacted my local ford service shop and they advised they have never heard of this problem and do not know how to fix this as they have not received any bulletions from ford about the problem. i am taking it to their shop and hope that they can re-created the problem as they advised this is the only way they can try and find something to fix as they will not replace the ignition based on my information. | |||
| 05/14/2008 | 10000 | ||
| Tl- the contact owns a 2008 mercury mountaineer. the contact stated that while driving 25 mph, the driver's seat moved all the way to the rear seats. the vehicle was taken to the dealer where the dealer advised that they had to replace the seat track. the vehicle was repaired. the manufacturer was contact and they state that they never hear nothing like that. the failure mileage was 10,000 and the current mileage was 60,007. kmj | |||
| 05/14/2008 | 10000 | ||
| Tl- the contact owns a 2008 mercury mountaineer. the contact stated while driving 25 mph when the driver seat moved all the way back. the vehicle was taken to the dealer. the dealer stated that they had to replace the ignition. the vehicle was repaired. the manufacturer was contact and they state that they never hear nothing like that. the failure mileage was 10,000 and the current mileage was 60,007.jp | |||
| 07/02/2012 | 60000 | 1 | |
| Driver seat moves back to the easy exit position while driving! had to manually move the seat up with the side controls in order to reach the pedals again. could not reach the brake! dealer replaced ignition key tumbler, same problem dealer replaced ignition electrical switch, solution pending. this should be a recall as it is a major safety issue!!! *tr | |||
| 07/02/2012 | 60000 | ||
| Driver seat moves back to the easy exit position while driving! had to manually move the seat up with the side controls in order to reach the pedals again. could not reach the brake! dealer replaced ignition key tumbler, same problem dealer replaced ignition electrical switch, solution pending. this should be a recall as it is a major safety issue!!! | |||
| 04/06/2010 | 24323 | ||
| While driving on a long trip, without warning, the memory seats change seat setting and went back fully as if i shut the vehicle off, this happened several times while i was driving without my assistance. i finally realized that when i touched the keys in the ignition, the seat went back to its original setting. when this occurred i was unable to reach brake and accelerator pedals which could have caused a fatal accident to occur. if this happened at a time that i needed to apply the brakes, i would not be able to and there would have been no way for me to stop. i took my vehicle to an authorized dealer who replaced the ignition. on 6/6/2012 the same thing happened again (mileage 60774), this time i stuck the car in front of me, it was a good thing it happened while i was in traffic, and neither vehicle sustained damage. i brought my vehicle to the same authorized dealer who replaced the ignition again. thank god all repairs were covered under my warranty. i have been lucky twice. my warranty runs out at 75000, what if it happens a third time, what will my cost then???? or what if it happenes while traveling on the highway and i need to stop?? | |||
| 05/01/2012 | 51000 | ||
| Our 2008 mountaineer is equipped with power seats with settings memory. normally, when you turn the engine off and open any of the doors, the driver's seat automatically glides in reverse to the fullest extent to allow for more room to exit the car. when the seat glides backwards, the step bar on the outside of the car automatically drops down and outward. for an unknown reason, the driver's seat (randomly) automatically glides backwards to fullest extent and the step bar automatically drops down as though the engine has been turned off and one of the doors has been opened. it happens just about everyday at least once. it happened 6 times in a 4 minute time period the other day. each time it immediately went back to its original position. the first time it happened, my wife was driving on the freeway at 65 mph. the first time it happened to me was when i was starting to make a right turn. i ended up 2' over in the oncoming traffic lane. luckily, no cars were near. this problem could have dire consequences. | |||
| 11/18/2011 | 26000 | ||
| While driving at 55 mph, the dome light went on and the power seat started to move back. i was unable to reach the brakes and this nearly resulted in a serious accident with my 2 kids in the car. i have owned 2 other mountaineers and never had this problem before. this is a true safety issue. this has happened again over thanksgiving 2011 and i will be calling ford asap. | |||
| 05/01/2011 | 25000 | ||
| Tl-the contact owns a 2008 mercury mountaineer. the contact stated that she applied the brake pedal while driving approximately 50 mph and the front driver | |||
| 11/18/2011 | 26000 | ||
| While driving at 55 mph, the dome light went on and the power seat started to move back. i was unable to reach the brakes and this nearly resulted in a serious accident with my 2 kids in the car. i have owned 2 other mountaineers and never had this problem before. this is a true safety issue. this has happened again over thanksgiving 2011 and i will be calling ford asap. | |||
| 05/01/2011 | 25000 | ||
| Tl-the contact owns a 2008 mercury mountaineer. the contact stated that she applied the brake pedal while driving approximately 50 mph and the front driver | |||
| 11/18/2011 | 26000 | ||
| While driving at 55 mph, the dome light went on and the power seat started to move back. i was unable to reach the brakes and this nearly resulted in a serious accident with my 2 kids in the car. i have owned 2 other mountaineers and never had this problem before. this is a true safety issue. this has happened again over thanksgiving 2011 and i will be calling ford asap. | |||
| 05/01/2011 | 25000 | ||
| Tl-the contact owns a 2008 mercury mountaineer. the contact stated that she applied the brake pedal while driving approximately 50 mph and the front driver | |||
| 11/18/2011 | 26000 | ||
| While driving at 55 mph, the dome light went on and the power seat started to move back. i was unable to reach the brakes and this nearly resulted in a serious accident with my 2 kids in the car. i have owned 2 other mountaineers and never had this problem before. this is a true safety issue. this has happened again over thanksgiving 2011 and i will be calling ford asap. | |||
| 05/01/2011 | 25000 | ||
| Tl- the contact owns a 2008 mercury mountaineer. while driving at approximately 50 mph the contact began to depress the brake pedal when the front drivers side seat began to slide backwards on its own. the vehicle was taken to the dealer for diagnostic. the technicians stated the ignition would have to be replaced because it was affecting the electronic feature of the seat and causing the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 25,000. ds | |||
| 06/15/2011 | 52345 | ||
| Several problems. first, the driver's power seat malfunctions. moves while car is in motion; doesn't move when key is inserted into ignition. was repaired about 15 months ago; same problem exists again. secondly, rear window pops open if car is unlocked. will only relain closed when vehicle is locked. thirdly, rear wiper has quit working. really strange since it is rarely used in 3 years of ownership. | |||
| 01/08/2011 | 61000 | ||
| While driving, the driver's side dome light came on and the seat moved all the way back. now, when you start the car, the seat will move all the way back and has to be manually, with power button, put into a comfortable position for driving. the seat continues to move back by itself at random times. many times the problem occurs when driving, even at 30 mph or less, over a bump in the road. | |||
| 12/23/2010 | 40357 | ||
| While driving the vehicle on the expressway the dome light went on, the driver seat went fully back and reclined a little, and the pedals moved. this action would be consistent as if the vehicle was parked and the driver was exiting the vehicle. this would not be a concern for a taller driver but for my wife who is considerably shorter could not touch the pedals which could lead into an accident. this is a reoucorring issue that happens at least twice while driving the vehicle daily. | |||
| 04/08/2009 | 35600 | 1 | |
| Memory seats change seat setting while driving without assistance of driver. while on a lengthy road trip, incident occurred 3 times. one of which nearly resulted in a collision when driver was forced onto shoulder of road to avoid traffic. driver memory seat positions itself in such a position that driver is unable to reach brake and accelerator pedals. this fault seems to maintain control of the seat for a random and unspecified amount time forcing driver to maintain vehicle control and while attempting to maintain seat position. *tr | |||