Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 042514 | 12/27/2004 | 10014266 | Malfunction indicator lamp (mil) illuminated with diagnostic trouble codes (dtcs) p0300, p0316 or p030x - no crank battery discharged. *tt | 04/29/2005 | |
| 04174 | 09/06/2004 | 10013116 | Malfunction indicator lamp (mil) illuminated - system lean diagnostic trouble codes (dtc's) - service tips. various models including 2004 f-series. *tt | 04/08/2005 | |
| 18411 | 02/01/2005 | 10012969 | Malfunction indicator lamp on with diagnostic trouble code p0133, p1131 or p2195. *tt | 04/05/2005 | |
| 17960 | 08/01/2004 | 10011176 | Malfunction indicator lamp (mil) on with diagnostic trouble code (dtc) p0171/p0174, p1131/p1151, and/or p2195/p2197 in continuous memory. *tt | 01/07/2005 | |
| 04111 | 06/14/2004 | 0431 | 10008252 | Streamlined diagnostic procedure for vehicles with malfunction indicator lamp (mil) on and diagnostic trouble codes (dtcs) p0401, p0402, p1400 or p1401. additional symptoms may include runs rough, lacks power, surge, poor fuel economy. | 07/23/2004 |
| 03223 | 01/26/2004 | 0431 | 10007360 | Streamlined diagnostic procedure for vehicles with malfunction indicator lamp on and diagnostic trouble codes (dtcs) p0401, p0402, p1400 or p1401. additional symptoms may include runs rough, lacks power, surge, poor fuel economy. *tt | 06/16/2004 |
| 03203 | 10/13/2003 | 0398 | 10004886 | Malfunction indicator lamp illuminated with diagnostic trouble codes (dtcs) p0442, p0455, p0456, p0457 or p1442 or a check fuel cap lamp illuminated with dtc p0457 for the evaporative emission system. *tt | 01/14/2004 |
| 03181 | 09/15/2003 | 10004027 | Remote keyless entry (rke) - service tips. *tt | 11/14/2003 | |
| ELECTRICAL SYSTEM - BATTERY | |||||
| 0245 | 03/04/2002 | 636065 | Information regarding discharged battery charging service tips and guidelines. *tt | 11/05/2002 | |
| ELECTRICAL SYSTEM - IGNITION | |||||
| 15280 | 09/01/2001 | 625820 | Some vehiclesmay exhibit an intermittent sticking/binding ignition key lock cylinder at or near the start position. *jg | 12/03/2001 | |
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||||
| 15828 | 04/01/2002 | 637571 | Some vehicles may exhibit diagnostic trouble code b1213, b1342, b1601, b2431. *tt | 12/03/2002 | |
| ELECTRICAL SYSTEM - IGNITION - SWITCH | |||||
| 012113 | 10/29/2001 | 627774 | Some ignition switch lock cylinder assemblies may exhibit rougness and / or excess effort in turning, key does not fully return from start, a malfunction indicator lamp may illuminate with p0500, p1502 and u1039 stored in powertrian control | 02/22/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 05/02/2012 | 90000 | ||
| Wire harness failure in rubber boots from body of car to rear lift gate on station wagon model. insulation cracking and wire breaking completely in flexible rubber boot causes erratic behavior and ultimate failure of high brake light, back up lights, license plate lights, rear windshield wiper, rear window defroster, open lift gate and open rear window safety sensors and stereo speakers. insulation and wiring within boot has become brittle and fatigued. clean breaks in wires from opening and closing lift gate are evident. wires where insulation has broken through are coming in contact with other circuits where that insulation has broken through and results in confusing operation of lights. ie put car in reverse and high brake light comes on - put foot on brake and high brake light goes out. backup lights don't come on at all. ie turn on rear windshield wiper and license plate light comes on. wiring does not appear to have sufficient number of multiple internal copper strands or supple enough insulation to provide needed flexibility during regular opening and closing of rear lift gate. believe this to be a latent safety defect. manufacturer should have known during design that wiring in boot to station wagon lift gate would be prone to catastrophic failure with regular use. | |||
| 04/13/2010 | 59240 | ||
| Had tuneup. [plugs and wires] computor upgrade. car now surges and idle jumps to 2000 rpm. hit a car in front of me at stop light, and almost aperson in walk, when suged. am shifting to nutral at stops, but, it snaps your neck when you shift back to drive. have had to 2 dif ford & mec. dealers several times and ony get nothing!! help please. | |||
| 01/08/2010 | 94000 | 1 | 07/08/2002 |
| Tl*the contact owns a 2002 mercury sable. the contact stated that all four doors on his vehicle remained unlocked whenever he was driving. immediately after his vehicle was started the warning lights came on and the doors unlocked. the contact had to lock manually lock the doors. the ford manufacturer stated that they would not repair the vehicle; however, they offered the contact no explanation. the dealer was not notified of the failure. the failure mileage was 94,000. updated 3/10/10 *cn updated 05/10/10*jb | |||
| 01/19/2007 | 50000 | 1 | |
| I purchased a 2002 mercury sable in september, 2006. on january 19, 2007 while turning into my driveway going 3-5 miles an hour both frontal airbags deployed causing an estimated $3,000.00 to $4,000.00 in damages. the dealer has refused to assist me saying i bought the car as is. they told me to file the claim with my insurance company. the insurance company said they could do nothing there was no impact. ford motor company said there was a 50,000 mile warranty. your department sent me a service technical bulletin stating that ford knew of this problem in may, 2002. i have been unable to get anyone (ie: dealer, insurance company, finance company, or manufacturer) to help me with this issue. in february of this year 2009, the fuel pump, driver, computer, and transmission went out in this car. i have spent over $1,600.00 in repair of this vehicle . due to the depreciation of the car, the mechanical failures, and the safety issue of no airbags the vehicle is worth nothing. i still owe the finance company $6,000.00 and have not been able to drive the car for the last 10 months. i was recently directed to research the consumer rights act of 1974, the magnuson-moss warranty act, sale of goods act 1979, alabama lemon laws, buyers remorse law, trade commission act, uniform commercial code, and consumer rights when buying a used car by the bbb. i have been denied my rights. no consumer should have to experience what i have. every consumer has the right to expect a car they purchase to meet reasonable standards. there was a grave issue of safety for me and my granddaughter when the airbags deployed. thank god we were not injured. all of these failures have significantly impaired the use, value, and safety of this vehicle! they arose out of the ordinary use of the vehicle and not as a result of abuse. the motor vehicle is out of service and in the custody of the dealer due to repair attempts, one of which occurred during the lemon law rights period. *tr | |||
| 04/23/2009 | 0 | 1 | |
| Recall electrical inside lighting. disc player shortening out, brake light switch coming on. this has been repaired twice what can be done to correct the problem? *tr | |||
| 12/13/2007 | 51000 | 5 | 06/11/2002 |
| Since 2005, lights go out when in automatic mode, especially in rain and snow conditions. this has been checked three times by dealers but they could not find anything to repair. driving at night and in limited visibility due to weather and then have the lights go off is an extremely unsafe position to be. the car occupants and other stakeholders are placed in jeopardy with this unresolved problem on the 2002 mercury sable. *tr | |||
| 04/01/2004 | 3 | 09/01/2003 | |
| Vehicle shuts down at highway speed without warning. dealer was not able to duplicate the problem. *bf the theft light came on as well as the abs light when the vehicle shut off. the consumer was told the idler air control was bad and had to be replaced. *tc when the vehicle stalled for the third time, the abs light did not illuminate, but the battery light along with other lights which displayed pictures did illuminate. the dealer had no idea what the problem was. *jb | |||
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||
| 06/07/2005 | 54000 | 1 | 07/07/2003 |
| I have a 2002 mercury sable with 54,000 miles. suddenly & w/o warning, my alternator stopped working and drained my battery. i have had 3 ford products with some lasting 160,000 miles w/o ever having problems with alternators. i talked w/the customer service rep. at the repair shop about having to replace an alternator on a 3 year old vehicle, and he indicated that they had had a fairly large no. of mercury sable & ford taurus replacement of alternators. is this a design defect in the alternators? | |||
| 10/16/2003 | 33394 | 5 | 11/11/2002 |
| I have a 2002 mercury sable w/ 40,000 miles on it. the car had to be taken back numerous times the hub caps fell off after the 6th time they replaced with alloy wheels. the right & left sway bar end links have been replaced. the altenator went out and was replaced. the transmission had to completely be overhauled. the powertrain control module replaed, the spark plug wire replaced, replaced processor and key. #4 plug wire shorting out caused coil to go bad and fouled #3 ac coil asy-ign replaced after fixing $3 & #4 showed up on power balance retest,but said road test was ok at this time suggested fel management. it scares me that so much can go wrong on a 2002 auto. i did have extended warranty on the altenator and transmission, but i would have hated to pay the $3028.00 charge to fix the problem, i wasn't real happy to pay the deductible. the extended warranty got stuck paying even though i had the car in under orignal warranty for the same problem. *la | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 01/19/2004 | 18029 | 1 | |
| While driving brakes proceeded to the floor and the vehicle surged forward. as a result, driver had to put the vehicle into neutral. dealer stated theat battery voltage was low. *ak | |||
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||
| 10/16/2003 | 33394 | 5 | 11/11/2002 |
| I have a 2002 mercury sable w/ 40,000 miles on it. the car had to be taken back numerous times the hub caps fell off after the 6th time they replaced with alloy wheels. the right & left sway bar end links have been replaced. the altenator went out and was replaced. the transmission had to completely be overhauled. the powertrain control module replaed, the spark plug wire replaced, replaced processor and key. #4 plug wire shorting out caused coil to go bad and fouled #3 ac coil asy-ign replaced after fixing $3 & #4 showed up on power balance retest,but said road test was ok at this time suggested fel management. it scares me that so much can go wrong on a 2002 auto. i did have extended warranty on the altenator and transmission, but i would have hated to pay the $3028.00 charge to fix the problem, i wasn't real happy to pay the deductible. the extended warranty got stuck paying even though i had the car in under orignal warranty for the same problem. *la | |||
| ELECTRICAL SYSTEM - WIRING | |||
| 10/16/2003 | 33394 | 5 | 11/11/2002 |
| I have a 2002 mercury sable w/ 40,000 miles on it. the car had to be taken back numerous times the hub caps fell off after the 6th time they replaced with alloy wheels. the right & left sway bar end links have been replaced. the altenator went out and was replaced. the transmission had to completely be overhauled. the powertrain control module replaed, the spark plug wire replaced, replaced processor and key. #4 plug wire shorting out caused coil to go bad and fouled #3 ac coil asy-ign replaced after fixing $3 & #4 showed up on power balance retest,but said road test was ok at this time suggested fel management. it scares me that so much can go wrong on a 2002 auto. i did have extended warranty on the altenator and transmission, but i would have hated to pay the $3028.00 charge to fix the problem, i wasn't real happy to pay the deductible. the extended warranty got stuck paying even though i had the car in under orignal warranty for the same problem. *la | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 04/15/2007 | 54000 | 100 | 12/18/2001 |
| Water leaked through windshield cowl onto the passenger floor board and causing blower fan motor to short out. ford admits this manufacturing defect in tsb 04-15-3. has caused me respiratory issues due to build up of mold in dash and carpeting. *tr | |||
| 06/02/2005 | 4 | 04/23/2002 | |
| Dt: the contact stated water was coming from the outside of the vehicle, and leaking into the brake area. it was coming down behind the dashboard. when it rained there would be water in the driver's and passenger's side floorboard. she contacted the dealer. the first time they cleared out some leaves. the second time they said it was the track on the sun roof. third time, the dealer claimed the leak was coming from the windshield. the dealer was offering no free remedy. there was noise coming from passenger's side front brakes. the dealer stated this was normal. *ak updated 12/07/05. *jb | |||