Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||||
| 17225 | 09/01/2003 | 10004082 | Steering column lock discontinued. *tt | 11/18/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 06/15/2010 | |||
| 6/16/10 front springs; coil springs broke causing damage and lose to a 5 month old tire. i am in the process of replacing front coil spring and purchasing a new tire as this just happened yesterday. very dangerous to drive car when this happens but i had to investigate the problem. were i driving when this occurred, it could have been a very dangerous situation. | |||
| 04/20/2008 | 73000 | 2 | 11/22/2005 |
| Tl*the contact owns a 2002 mercury sable. while pulling out of the driveway at an unknown speed, the contact heard a rumbling sound coming from his vehicle. when he made it to the highway, the vehicle suddenly dropped to the ground. the contact was driving 20 mph at the time of failure. he was able to get the vehicle off the road and have it towed to bill wilson's auto body shop. the vehicle is currently at the shop being repaired at the cost of $570. the repairs consists of a new strut, spring, and alignment. the failure and current mileages were 73,000. update 05/13/08 *bf updated | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 10/02/2008 | 76600 | 1 | |
| I took my 2002 mercury sable sedan in to the dealer to have the oil changed and the front left tire checked. when i called to pick up the car, i was told that the left front inner tie rods were loose and that the rear coils/springs were all broken. there are only 76,600 miles on the car. we are the only owners. the repair cost was nearly $1,000.00. this needs to be addressed by ford. very dangerous. and unheard of for a 6 yr old car with low mileage. *tr | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 05/25/2010 | 50657 | ||
| On may 25, 2010, the left rear strut and spring broke, and punctured my tire. one year later, almost to the date, the left front strut and spring broke and punctured that tire also. luckily for the second incident, the car was parked. i would hate to think what might have happened had i been driving the car at the time. the rod was right inside the tire, and i'm sure it would have created an accident! ford/mercury has no recall on my vin, although there are recalls on the ford taurus, which is basically the same car. it is also not part of the ford customer satisfaction guarantee as some of the taurus' are. i think ford/mercury should have taken the appropriate action to have these repaired. | |||
| 04/29/2011 | 75000 | ||
| Left front spring broke gouging an 8 inch tear in tire side wall causing a blowout and damage to anti-lock brake system. transmission mount was also damaged. if this had happened at highway speeds, loss of steering control and braking could have caused serious injuries. ford denies any responsibility. i was told that ford had admitted frequent spring failure on its 1999 to 2001 taurus/sable vehicles and installed guards to protect the tires from blowout. this is second spring failure in 2 years. the first time was the right rear spring broke damaging strut and gouging tire but not causing deflation. two spring failures on the same vehicle in 2 years indicate that it is not an isolated incident. this is time bomb waiting for someone to get seriously injured. | |||