Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||||
| 17225 | 09/01/2003 | 10004082 | Steering column lock discontinued. *tt | 11/18/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 07/14/2012 | 95000 | 1 | |
| I went to leave from a local park on a saturday evening, but my vehicle would not move out of park. i had to call a tow truck. the tow truck driver showed me a trick how to get the vehicle to start, by turning the ignition key ever so slightly and then trying to move the shifter to neutral. once in neutral i started the vehicle and drove home. after driving the vehicle for almost a week by starting in neutral, i was stopped on the following friday by police. i was informed that i didn't have any working brake lights. i drove home and looked on the internet if there were any recalls on this vehicle. well, there was a recall done in 2004 (nhtsa action number: rq03008), but i was informed by ford motor company that my vehicle based on its vin was not apart of the recall. i requested to speak to a supervisor and was instructed that someone would contact me on that following monday. i was indeed contacted by ford motor company and informed again, that based on my vin, that i did not qualify as a part of the recall. i was told if more complaints were made, then something could possibly be done. i told the ford representative that i was not interested in having my vehicle repaired as i had the repair done based on the recall information for approximately $50. the issue was exactly as it was described on the nhtsa's website, motortrend and ford motor company's. the repair took approximately 15 minutes and then i was able to start the vehicle in park and the brake lights were functioning. my concern is that for almost a week i drove with no brake lights in a vehicle where i drive around with my wife, a toddler, and an infant and at any point i could have been rear ended because of this defect in the vehicle. the vehicle is 10 years old, it will never have enough complaints. however, it does not diminish the potential for loss of life from this detect. *tr | |||
| 07/14/2012 | 95000 | ||
| I went to leave from a local park on a saturday evening, but my vehicle would not move out of park. i had to call a tow truck. the tow truck driver showed me a trick how to get the vehicle to start, by turning the ignition key ever so slightly and then trying to move the shifter to neutral. once in neutral i started the vehicle and drove home. after driving the vehicle for almost a week by starting in neutral, i was stopped on the following friday by police. i was informed that i didn't have any working brake lights. i drove home and looked on the internet if there were any recalls on this vehicle. well, there was a recall done in 2004 (nhtsa action number: rq03008), but i was informed by ford motor company that my vehicle based on its vin was not apart of the recall. i requested to speak to a supervisor and was instructed that someone would contact me on that following monday. i was indeed contacted by ford motor company and informed again, that based on my vin, that i did not qualify as a part of the recall. i was told if more complaints were made, then something could possibly be done. i told the ford representative that i was not interested in having my vehicle repaired as i had the repair done based on the recall information for approximately $50. the issue was exactly as it was described on the nhtsa's website, motortrend and ford motor company's. the repair took approximately 15 minutes and then i was able to start the vehicle in park and the brake lights were functioning. my concern is that for almost a week i drove with no brake lights in a vehicle where i drive around with my wife, a toddler, and an infant and at any point i could have been rear ended because of this defect in the vehicle. the vehicle is 10 years old, it will never have enough complaints. however, it does not dimish the potential for loss of life from this detect. | |||
| 04/20/2008 | 10000 | ||
| Tl*the contact owns a 2003 mercury sable. while attempting to depress the brake pedal and place the vehicle into drive, the contact's foot struck the accelerator pedal instead. the vehicle accelerated forward at a fast pace. the contact feels that the accelerator and brake pedals are too close together and could cause a crash when pressed incorrectly. he called the manufacturer and was advised to have the vehicle inspected. while driving 25 mph, the contact had to slam on the brakes in order to avoid a crash. he noticed that the steering column failed intermittently, but was able to drive the vehicle safely to his destination. the vehicle was taken to a local repair shop and inspected by a technician, who stated that he does not work on steering failures. the contact was instructed to take the vehicle to a dealer. the vehicle has not yet been inspected and no repairs have been performed. the contact is in the process of notifying the manufacturer. the failure mileage was 10,000 and current mileage was 57,063. | |||
| 03/01/2005 | 3 | 10/31/2002 | |
| While driving in high speeds consumer heard a loud clanking noise coming from the front. consumer applied the brakes, and the vehicle failed to stop completely. vehicle was taken to the dealer for inspection. *ak there was a gas smell inside of the vehicle, a steering vibration and the oil pan gasket was replaced. *jb | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 02/24/2011 | 34000 | ||
| Right front coil spring fractured spontaneously while vehicle parked in garage. | |||
| 01/30/2011 | 68000 | ||
| The left front spring failed and punctured the tire as the car was being backed out of a garage. according to nhtsa campaign id #04v332000, a protective device was to be installed to prevent the tire from being punctured because of spring fracture and the warranty was extended on the spring. the manufacturer refuses to fix my vehicle because it was manufactured after the latest date applied to the recall as noted above. since, the failure is the same as explained in the recall description; i claim the manufacturer is obligated to cover the repairs based on past history. plus, the fix was not installed on my vehicle at the time of manufacture therefore exposing the tire to the catastrophic failure of being punctured by the broken spring. | |||