Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/08/2012 | 60000 | 1 | |
| While driving last week my wife noticed that when turning into a parking spot the steering stiffened up and had to make a sudden stop as to not hit the vehicle to her left . i checked the car out and noticed it is mostly affected at low speed while making turns either left or right this had no warning and could be very dangerous.it is just luck that a walker or jogger were not on the streets at the time .this needs immediate attention i will attempt at repair myself as it is out of warranty possible rack and pinion also transmission slippage at times. *tr | |||
| 11/08/2012 | 60000 | ||
| While driving last week my wife noticed that when turning into a parking spot the steering stiffened up and had to make a sudden stop as to not hit the vehicle to her left . i checked the car out and noticed it is mostly affected at low speed while making turns either left or right this had no warning and could be very dangerous.it is just luck that a walker or jogger were not on the streets at the time .this needs imediate attention i will attemp at repair myself as it is out of warranty possible rack and pinion also transmission slippage at times. | |||
| 08/16/2012 | 48000 | 1 | |
| Car developed a knock in steering. most notable when stopped and turning steering wheel a few degrees left and right. took it to dealer who said steering core failed. refused warranty coverage. said it was caused by accident about 1500 miles previously. the accident was a low speed fender bender without air bag deployment. front bumper cracked, but head lights were not broke, grill was not broke. insurance company that fixed accident damage denied a claim against them for steering core failure. stating it was a failure that warranty should cover (extended ford warranty.) i need to find out if an accident such as mine could cause a rack core failure. dealer charged $900.00 to replace the rack core. would not give me the core saying it was under pressure and had to be returned as an exchange. (this car was purchased new in 2009 1 year old leftover). *tr | |||
| 08/16/2012 | 48000 | ||
| Car developed a knock in steering. most notable when stoped and turning steering wheel a few degrees left and right. took it to dealer who said steering core failed. refused warranty coverage. said it was caused by accident about 1500 miles previously. the accident was a low speed fender bender without air bag deployment. front bumber cracked, but head lights were not broke, grill was not broke. insurance company that fixed accident damage denied a claim against them for steering core failure. stating it was a failure that warranty should cover (extended ford warranty.) i need to find out if an accident such as mine could cause a rack core failure. dealer charged $900.00 to replace the rack core. would not give me the core saying it was under pressure and had to be returned as an exchange. (this car was purchased new in 2009 1 year old leftover) | |||
| 03/01/2012 | 60000 | ||
| Beginning about the first of march, 2012, i noticed a problem with my steering feeling stiff, jerky and hard to turn. the first incident involved turning right onto the highway from a side ride and feeling the front of the car jerk slightly to the left. since then, i've noticed the steering remains stiff. | |||
| 04/05/2012 | 18600 | ||
| Tl* the contact owns a 2008 mercury sable. the contact stated that while driving approximately 5 mph and making a turn the steering became had become very difficult to maneuver. after shutting off and restarting the vehicle, the power steering seemed to have reset but the failure recurred after attempting to park the vehicle. the vehicle was taken to an independent mechanic and they advised him that front tie rods failed and needed to be replaced. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 18,600. | |||
| 04/05/2012 | 18600 | ||
| Tl-the contact owns a 2008 mercury sable. the contact stated that while driving approximately 5 mph and making a turn the steering became had become very difficult to maneuver. after shutting off and restarting the vehicle, the power steering seemed to have reset but the failure recurred after attempting to park the vehicle. the vehicle was taken to an independent mechanic and they advised him that front tie rods failed and needed to be replaced. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 18,600. kmj | |||
| 04/05/2012 | 18600 | ||
| Tl-the contact owns a 2008 mercury sable. the contact stated that while driving approximately 5 mph and making a turn the steering became had become very difficult. after pulling over and restarting the vehicle it seemed to have reset itself but it had recurred after trying to park the vehicle. the vehicle was taken to an independent mechanic and they advised him that fron tie rods had failed and needed to be replaced. the vehicle had not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 18,600. tb | |||
| 11/28/2011 | 16000 | ||
| Recently i wrote you about my 2008 sable it has only 16,000 mile on it and i was having problems with the steering stiffing up while driving. i did some investigating and had it diagnosed by a reputable person. it was the power steering pump and racket pinion bar. i did not go to the dealer because it was out of warranty. you in turned sent my complaint to ford and they wrote back saying they were sorry and i should of taken to a dealership so they can document it. i just felt since it was out of warranty i would go to someone reputable because it wouldn't so costly to have repaired. i just wanted to pass some info to the nhtsa on for safety reasons. maybe the problem documented thanks for your response c. white, | |||
| 11/01/2011 | |||
| The wheel stiffens up while making a turn. also when sitting still/stopped the wheel completely freezes up. the ball joints, barrings, and racket pinon was checked out by a mechanic and the conclusion he came to was he thinks it could be the power steering pump has faulted. this started in the beginning of november and currently is getting worse. due to the car only having 16,000 miles and he heard of this happening to other mercury's we were wondering if there is any sort of recall, and if there isn't if this problem could be noted for future reference. | |||
| 06/13/2011 | 60000 | ||
| Tl- the contact owns 2008 mercury sable. the contact stated they were driving the vehicle and the steering failed. the contact took the vehicle to the dealer and was told the rack and pinion failed and needed to be replaced. the vehicle was repaired, but the contact is concerned because the failure occurred without warning. the failure mileage was 60,000 and the current mileage was 61,000.rl | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 07/25/2011 | 1 | ||
| 2008 mercury sable. consumer states problem with power steering *tgw the consumer stated the power steering failed as he was making a right turn. | |||