Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 99V213000 | DAIMLERCHRYSLER CORPORATION | from 08/01/1990 to 06/30/1994 | V (Vehicle) | 1318189 | 08/30/1999 | ODI | CHRYSLER GROUP LLC | 09/02/1999 | 10/15/1999 | |||||||
| Defect Summary | Vehicle description: mini vans. the bolts used to attach the strut to the body and the rear liftgate can accumulate fatigue damage if three factors combine. if the bolt is loose, the gas strut is over-pressurized, and the frequency of opening and closing cycles is higher than for the average customer, the bolt can fail. | |||||||||||||||
| Consequence Summary | Personal injury could occur if the bolts break allowing the liftgate to fall suddenly. | |||||||||||||||
| Corrective Summary | Dealers will inspect for loose fasteners, if the fasteners are loose, the strut (and integral bolts) will be replaced. if the bolt shows evidence of torque, the bolt will be removed, larger washers will replace the existing washer and the bolt will be reinstalled and hand tightened to the target torqued. | |||||||||||||||
| Notes | Owner notification began during august 1999. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997. also contact the national highway traffic safety administration's auto safety hotline at 1-888-327-4236. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 233599REVA | 10/01/1999 | 233599 | 612160 | Subject on the child seat tether anchors. *mjs | 06/06/2000 |
| STRUCTURE - BODY - DOOR | |||||
| 230693 | 02/01/1993 | 39541 | Revised sliding door center and lower track over-travel stops. *tw | 11/01/1995 | |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 230397 | 02/14/1997 | 51942 | Difficult to clean light colored chalky residue from plastic body components that are molded in black. *tw | 07/17/1997 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| EA94005 | CHRYSLER GROUP LLC | 01/31/1994 | 10/25/1995 | LIFTGATE LATCHES | 95I001000 | |
| Liftgate latches in the subject vehicles have failed in low and moderate speed impacts resulting in occupant ejections, injuries, and fatalities.there are two failure modes associated with latch failure: fork bolt-detent lever bypass, and inertial unlatching.nhtsa analyses of chrysler and peer minivans took the form of static and dynamic crash testing, engineering evaluations, complaint and field analyses, and real world data analyses.a technical report discussing these analyses can be found in the engineering analysis technical report in the public viewing file.chrysler has advised nhtsa that it will conduct a campaign to replace the latches on all the subject vehicles.the chrysler campaign will consist of notification letters to all owners; free replacement of all latches with stronger, safer latches regardless of the age of the minivans; national advertising to promote customer awareness of the campaign; quarterly reports regarding campaign completion rates; as well as additional measures to ensure a high completion rate, above and beyond the actions that normally would be taken in a formal safety recall.these include follow up written and telephonic notifications to owners who do not bring their vehicles in for corrective action.nhtsa firmly believes that the crash performance of the latches on these minivans raises serious safety concerns, and that the campaign addresses these concerns.the chrysler corrective action will increase the strength of the liftgate latches and decrease the potential for inertial unlatching, thereby reducing the risk of crash-related openings of the liftgate and possible occupant ejection through the liftgate opening.owners of chrysler minivans will get a stronger, safer latch free of charge at the earliest possible time, without the need for further technical investigation and complex and time-consuming litigation with an uncertain outcome.based on the above, odi is closing this investigation. | ||||||
| EA96027 | CHRYSLER GROUP LLC | 10/31/1996 | 05/16/1997 | ALLEGED REAR LIFTGATE SUPPORT FAILURE | 97V079000 | |
| The retainer bolt of the rear liftgate support cylinders may shear resulting in sudden collapse of the rear hatch door. | ||||||
| PE96035 | CHRYSLER GROUP LLC | 05/06/1996 | 10/31/1996 | ALLEGED REAR LIFTGATE SUPPORT FAILURE | 97V079000 | |
| The retainer bolt of the rear lift gate support cylinders may sheer resulting in the sudden collapse of the rear hatch door. | ||||||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | ||||||
| RQ99004 | CHRYSLER GROUP LLC | 04/19/1999 | REAR LIFTGATE SUPPORT | 99V213000 | ||
| The liftgate support attaching bolts may break.this could result in the liftgate falling unexpectedly which may injure someone standing under it. | ||||||
| RQ99004 | CHRYSLER GROUP LLC | 04/19/1999 | REAR LIFTGATE SUPPORT | 97V079000 | ||
| The liftgate support attaching bolts may break.this could result in the liftgate falling unexpectedly which may injure someone standing under it. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 09/08/2010 | 105102 | ||
| Tl- the contact owns a 1991 plymouth voyager. the contact stated the bolt that holds the strut on the passenger side of the left gate snapped as it was closing. no one was injured but the left gate can no longer be opened. the contact received a recall notice in 1999 the structure:body:hatchback/liftgate:hinge and attachments (99v213000) and took the vehicle to the dealer. the manufacturer informed the contact that the remedy repair can not be performed with no cost due to the time frame of the recall. the manufacturer is willing to repair the half of the recall but will not assist the contact with additional expense with the parts. the contact stated he did not take the vehicle to the dealer after receiving a recall notice because of a bad experienced with a previous recall repair that cause the vehicle to a have problems. the contact stated the manufacturer should stand behind the recall and repair the left gate. the failure mileage 185,102. jo | |||
| 10/15/2003 | 80000 | ||
| Vehicle has been a source of numerous never seen before and unresolved problems especially due to the fact that it is presently located in provence (france) where parts and labor are very hard to come by..... | |||
| STRUCTURE - BODY | |||
| 11/07/1995 | 7 | ||
| Glove compartment lid comes open, draining battery due to light staying on. | |||
| STRUCTURE - BODY - DOOR | |||
| 11/08/2002 | |||
| Consumer stated that while driving and without warning the passenger side door would open causing a distraction to the consumer. dealer notified. ts | |||
| 06/01/2001 | 4 | ||
| Sliding door on van pops out of track and door is left hanging down. consumer is afraid that door may come completely off if vehicle goes over a bump. *ak the track is cracked, and the door has come off the track four times. *slc | |||
| 10/10/2000 | 1 | ||
| The sheet metal is ripping around the bracket mount, sensor light on door is also stuck on even when door is secured. also have had to fix other sensor indicators turning on and off randomly (parking brake light, abs brake light, etc. *ak | |||
| 08/01/1997 | 3 | ||
| Driver's and passenger's doors came off due to weld failure. if the occupants were not seat belted they may have fallen out. reoccurring problem. manufacturer aware of problem. *ak *ml | |||
| 05/15/1999 | 3 | ||
| Vehicle experiencing problem with sliding door keeps coming off. door been repaired on three occasions, but door still keeps coming off.this can lead to someone being thrown out of vehicle if invoved in a collision. *ak | |||
| 01/01/1999 | |||
| While driving at any speed there is some type of noise within the rubber boots. also,door locks/speedometer are not working, and electrical wires shorted out. dealer can't determine cause of the the problem. *ak | |||
| 08/27/1999 | |||
| All electric power locks are going up and down, and the door ajar light stays on. *ak | |||
| 04/26/1999 | 10/01/1991 | ||
| It seems that chrysler mini-vans with power locks start to fail at about 6 years of age. three friends & i have mini-vans who's passenger doors cannot be unlocked at all manually, and they won't stay unlocked. once unlocked with the power button or key. this could easily trap a child inside in an accident. we have to hold the power lock button in the up position to even open the door from the inside. the names and addresses of my friends with the same problem are: scott & stacy hill 968 don juan # 5; colo. spgs. co 80909; 473-4303; '92 mini-van. carlos & julia melendez 12570 old barn rd. elbert, co 80106; 719-495-8771; '91 voyager; email: jujujo@mdione.net. merlin & zoeann holmes 1932 downing st. colo. spgs, co 80909; 719-633-7299; '90 caravan; email: mholmes26@aol.com. is this a widespread problem and has there been a recall? thank you, annette johnson. *ak | |||
| 0 | |||
| Both driver's and passenger's side doors are falling off, and nobody can't fix them. manufacturer states that because it is not a recall there is nothing that can be done. *ak | |||
| 10/09/1997 | |||
| When driver opened the sliding door, the door came off the track. the problem has not been corrected. *ak | |||
| Owner states that while driving the sliding door panel fell off, dealer had to grease up the door , owner notes that she had five kids in vehicle when this happened. *ak | |||
| Sliding side passenger's door automatic lock locks up halfway open, resulsting in manually opening and closing door. *ak | |||
| 12/03/1996 | |||
| Occupant entered the vehicle through the sliding door, proceeded about 45 feet when the sliding door disengaged from the track. *ak | |||
| 09/14/1994 | 1 | 05/23/1994 | |
| Doors coming off. | |||
| 08/29/1996 | |||
| Consumer went to warm up the truck and the rear hatch exploded. please decribe .*ak | |||
| 08/02/1996 | |||
| Failure of the sliding door, on three occasions the door fell off the vehicle.*ak | |||
| While making a turn the sliding door fell off, no one was hurt or fell off. *ak | |||
| While entering, sliding door fell off track onto ground due to (2) brackets falling off. *ak | |||
| 04/21/1996 | |||
| Failure on the sliding door of the vehicle, the sliding door fell off the vehicle. *ak | |||
| 07/17/1995 | |||
| Electronic door lock wiring harness caught fire in drivers door, while vehicle idling. please describe details. tt | |||
| You can open auto electric car doors while auto is in motion. *ak | |||
| 06/21/1995 | 2 | ||
| Sliding door has a tendency to come off track. *ak | |||
| Driver and passenger side doors fall off and get caught in the fender while driving. tt | |||
| 04/28/1995 | 1 | ||
| Side sliding door will slam shut by itself when bump into it. tt | |||
| 04/25/1995 | |||
| Side sliding door fell off while closing it, slid off the track. tt | |||
| 10/06/1994 | 2 | ||
| Sliding door slipped off track and fell on the ground. this is the second incident. tt | |||
| 12/25/1994 | 1 | ||
| Top mounting fixture broke, causing passenger's sliding door to fall off track when opening door. *skd | |||
| 11/01/1994 | 1 | ||
| Passenger's door spot welds that hold outer to inner metal together fell out, throwing door out of alignment. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 02/11/2004 | 143715 | 2 | |
| It would be hard for the consumer the close the front doors. t dealership was notified, but did not resolve the problem. *ak | |||
| Weld hinch of passenger's door broke off when door was opened without any force.*ak | |||
| 11/01/1999 | 1 | 11/01/1999 | |
| Front passenger's door started sagging a year ago, will not close properly, door is separating from inner part of door. dealer said to take it to body shop.*ak | |||
| 05/15/2000 | 0 | ||
| Sliding door had come off. passenger's door won't open from outside, and driver's door will not close completely. *ak | |||
| 07/11/1997 | 1 | 11/01/1990 | |
| Poor design of passenger side door caused weak weld to break causing door to jam with fender, or it cannot be opened at all. nlm | |||
| 10/06/1997 | 5 | ||
| While driving vehicle or if the vehicle is in park, the side door keeps falling off the hinges. the side door fell off five times. *ak | |||
| 11/18/1997 | |||
| While opening the passenger's door the door fell off the hinge. consumer received no inducations. manufracturer has been contacted. *ak | |||
| 02/02/1996 | |||
| The driver's side door welding has come loose from the hinge. *ak | |||
| 04/21/1995 | 1 | ||
| Weak hinges snap if wind catches door when opened too fast. *dsh | |||
| 10/13/1994 | 1 | 08/01/1991 | |
| Front passenger side door bottom hinge has become unwelded and has started to come off. tt *jb | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| Whenever vehicle is traveling uphill the light indicates hatchback is open, when its not. dealer has not seen vehicle. *ak | |||
| 09/17/1995 | |||
| Opened rear door, broke off from frame and hit owner in head. tt | |||
| 05/05/1995 | |||
| Vehicle was hit on the passenger side near the rear wheel, rear lift gate came open and vehicle landed on its top. tt | |||
| 03/15/1992 | |||
| Van was in an accident and the back flew open and two people fell out. one was killed and the other was badly injured. please describe. tt | |||
| 04/15/1995 | |||
| While turning onto a highway exit the rear liftgate popped open for no reason for the second time. tt | |||
| 04/14/1995 | 1 | ||
| Rear liftgate doesn't fasten properly, it rattles while driving due to snapping of the pressure arm that holds the gate open. *ak | |||
| 10/10/1993 | |||
| Vehicle hit on side rear tailgate opened child not wearing seat belt in the rear fell out. injuries minor bruises. tt | |||
| 03/01/1993 | 1 | ||
| Back door flew open when struck in mid section of car. tt | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 2 | |||
| Consumer attaching bolts on the liftgate failed prior to recall 99v-213, when the recall was recieved consumer made an appointment for the recall to be taken care of, after repair the hinge was broken and the liftgate would not close, the dealer said the hinge was bent when the vehicle arrived to be fixed but the consumer stated that the liftgate was working fine when she took it in for repair. nlm | |||
| 1 | |||
| Recalled gas props on the rear liftgate were replaced the failed again by not remaining up when the consumer opened the liftgate. nlm | |||
| 04/20/1999 | 2 | ||
| Vehicle experienced failure of the component on two occasions prior to notice, struts broke on the hatchback support. mjs (99v-213) | |||
| 2 | 12/01/1990 | ||
| Excessive effort required to open hatchback door, also in cold weather door will not remain in open position, falls down, hitting people on head. | |||
| 08/25/1995 | 1 | 02/01/1991 | |
| The steering belt tensioner broke . tt defective liftgate latch. belt tensioner and idler pulley failed and were replaced. *slc | |||
| 07/01/1994 | 1 | ||
| Left hinge on rear hatch door broke off, causing door to be misaligned and not shut properly. | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 04/20/1999 | 2 | ||
| Vehicle experienced failure of the component on two occasions prior to notice, struts broke on the hatchback support. mjs (99v-213) | |||
| 05/20/1999 | |||
| Bolt that holds the hydraulic shock absorbers on the passenger's side sheared off at the chassis mount on the liftgate, causing liftgate to come crashing down. no one was injuried when this happened. the dealer has been aware of the problem. the problem has not been corrected. *ak *yc | |||
| 04/25/1998 | |||
| While putting a stroller into the van, the bolt that holds the right rear strut to the vehicle broke, causing the hatchback to drop down suddenly. the problem has been corrected. *ak | |||
| 07/01/1997 | 02/14/1991 | ||
| Left rear hatch strong arm which lifts the hatchback exploded, shearing cylinder rod chassis connecting stud, permitting cylinder rod to force its way under plastic finish trim/headliner into pasenger compartment, almost striking rear seat occupant. *ak | |||
| 05/02/1996 | 1 | ||
| Rear liftgate support failure. | |||
| The gas struts that hold the rear liftgate have sheared away from the door,and the door no longer stays open. *ak | |||
| 06/25/1995 | |||
| Consumer was unloading from the rear hatch start to shut the door and consumer heard a popping noise the strut broke the bolt attaching the strut . *ak | |||
| 03/28/1995 | 1 | ||
| The gas shocks that hold the rear liftgate open broke, causing the door to fall onto owner. tt | |||
| STRUCTURE - BODY - HOOD | |||
| Hood collapsed due to arm that was used to support hood bended. please describe details. *ak | |||
| 11/01/1990 | |||
| Paint stripping off of hood and roof of vehicle. roof starting to rust. | |||
| STRUCTURE - BODY - TAILGATE | |||
| 12/25/1998 | 04/01/1996 | ||
| No summary | |||
| Replacement latches still not available. | |||
| 1 | 07/08/1997 | ||
| Bolts that attach the lift-gate supports broke. t | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 04/25/1995 | |||
| Hydraulic lift gate strut broke off and came through headliner. tt | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 03/16/2002 | 1 | 12/01/2000 | |
| Rubber plastic mounting is melting around area of license plate. melting can cause a potential fire. dealer states that material is too heat sensitive. problem is being repaired for second time. dealer was notified. *ak consumer states that the wiring harness to license plate lights had melted at bulb sockets. sockets no longer attached to tailgate. *yh | |||
| 04/15/1999 | |||
| A frame broken while crossing rail road tracks at 40 mph. also, caused damages to transmission. manufacturer notified ,and informed consumer that vehicle was out of warranty and over milleage. *ak | |||