Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 99V213000 | DAIMLERCHRYSLER CORPORATION | from 08/01/1990 to 06/30/1994 | V (Vehicle) | 1318189 | 08/30/1999 | ODI | CHRYSLER GROUP LLC | 09/02/1999 | 10/15/1999 | |||||||
| Defect Summary | Vehicle description: mini vans. the bolts used to attach the strut to the body and the rear liftgate can accumulate fatigue damage if three factors combine. if the bolt is loose, the gas strut is over-pressurized, and the frequency of opening and closing cycles is higher than for the average customer, the bolt can fail. | |||||||||||||||
| Consequence Summary | Personal injury could occur if the bolts break allowing the liftgate to fall suddenly. | |||||||||||||||
| Corrective Summary | Dealers will inspect for loose fasteners, if the fasteners are loose, the strut (and integral bolts) will be replaced. if the bolt shows evidence of torque, the bolt will be removed, larger washers will replace the existing washer and the bolt will be reinstalled and hand tightened to the target torqued. | |||||||||||||||
| Notes | Owner notification began during august 1999. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997. also contact the national highway traffic safety administration's auto safety hotline at 1-888-327-4236. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 233599REVA | 10/01/1999 | 233599 | 612160 | Subject on the child seat tether anchors. *mjs | 06/06/2000 |
| STRUCTURE - FRAME AND MEMBERS | |||||
| 230397 | 02/14/1997 | 51942 | Difficult to clean light colored chalky residue from plastic body components that are molded in black. *tw | 07/17/1997 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| EA94005 | CHRYSLER GROUP LLC | 01/31/1994 | 10/25/1995 | LIFTGATE LATCHES | 95I001000 | |
| Liftgate latches in the subject vehicles have failed in low and moderate speed impacts resulting in occupant ejections, injuries, and fatalities.there are two failure modes associated with latch failure: fork bolt-detent lever bypass, and inertial unlatching.nhtsa analyses of chrysler and peer minivans took the form of static and dynamic crash testing, engineering evaluations, complaint and field analyses, and real world data analyses.a technical report discussing these analyses can be found in the engineering analysis technical report in the public viewing file.chrysler has advised nhtsa that it will conduct a campaign to replace the latches on all the subject vehicles.the chrysler campaign will consist of notification letters to all owners; free replacement of all latches with stronger, safer latches regardless of the age of the minivans; national advertising to promote customer awareness of the campaign; quarterly reports regarding campaign completion rates; as well as additional measures to ensure a high completion rate, above and beyond the actions that normally would be taken in a formal safety recall.these include follow up written and telephonic notifications to owners who do not bring their vehicles in for corrective action.nhtsa firmly believes that the crash performance of the latches on these minivans raises serious safety concerns, and that the campaign addresses these concerns.the chrysler corrective action will increase the strength of the liftgate latches and decrease the potential for inertial unlatching, thereby reducing the risk of crash-related openings of the liftgate and possible occupant ejection through the liftgate opening.owners of chrysler minivans will get a stronger, safer latch free of charge at the earliest possible time, without the need for further technical investigation and complex and time-consuming litigation with an uncertain outcome.based on the above, odi is closing this investigation. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 12/21/2011 | 145000 | ||
| Tl* the contact owns a 1994 plymouth voyager. while parked, the contact noticed that the rear passenger side sliding door would not close. the vehicle was not taken to the dealer for diagnostic testing and was not repaired. the approximate failure mileage was 145,000. | |||
| 12/21/2011 | 145000 | ||
| Tl- the contact owns a 1994 plymouth voyager. while parked the contact noticed the rear passenger side sliding door would not close. the vehicle was not taken to the dealer for diagnostic. the vehicle was not repaired. the approximate failure mileage was 145,000. ds | |||
| 11/02/1994 | 1 | ||
| Problem with inside moulding. *ak | |||
| STRUCTURE - BODY - BUMPERS | |||
| 08/01/1994 | 1 | ||
| Loose bumper. *ak | |||
| STRUCTURE - BODY - DOOR | |||
| 11/30/2002 | 1 | 09/01/2000 | |
| Both doors failed within 24 hours of each other. dt | |||
| 01/08/2002 | 0 | ||
| While driving about any mph, could hear noise coming from rear door, and it felt like door was going to be opened. had contacted deale, but it could not be fixed. please provide more information.*ak | |||
| Driver's side front pillar where hinge of door is attached has a stress fracture near lower hinge.*ak | |||
| Driver's and passenger's doors are too heavy for the hinges. therefore ,over a length of time ,the latch mechanism will not be able to hold the door, even with it being locked. *ak | |||
| 03/11/1999 | 1 | 12/01/1994 | |
| Door hinge assembly /body cracked, door sags and does not secure easily . brakes failed when applied at 60mph due to cracked pistions and wheel cylinder leak. | |||
| Sliding door handle on vehicle broke. cause unknown. please describe. *ak | |||
| 06/14/1996 | 1 | 06/01/1995 | |
| Failure of the sliding door, when opening the sliding door, the door fell off. *ak | |||
| 03/09/1996 | |||
| Side sliding door rolled by itself and struck child in the head. *ak | |||
| Purchased thruck new and on three occasions the sliding door came off. please describe . *ak | |||
| 10/14/1995 | |||
| Rear window vent sheared while it was parked. tt | |||
| 11/01/1994 | |||
| Side sliding door failure, door fell off the rail. tt | |||
| Vehicle sliding door fell off while in use. tt | |||
| 04/01/1994 | 1 | ||
| Right front door rubber sealer failed. *ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 11/10/2001 | 2 | ||
| Sliding door has fallen off on two occasions. and now i cant open the door because it will fall off again.*ak | |||
| 12/16/2000 | |||
| Sliding door on side of truck fell off in parking lot.*ak | |||
| 08/24/1999 | 2 | 10/01/1998 | |
| The door post on right and left front doors is breaking out of the main frame where the hinge bolts on i have talked to 5 auto body repare shop and they say that they have seen several of this type of problem in the last 2-3 years. *ak | |||
| 11/15/1999 | 0 | 11/23/1999 | |
| Doors are coming off hinges. afraid driver/passenger will fall out. also, carries small children in automobile. *ak | |||
| 04/27/1999 | |||
| Consumer noticed doors not closing and opening correctly. doors at both weldings broke loose from the hinges. consumer contacted plymouth dealership to set an appointment for repairs. *ak | |||
| Sliding side door completely fell off the vehicle onto the ground which could have caused injuries. *ak | |||
| Sliding door falls off. also, once you hitting a bump in the road it began to come loose. the back end of the sliding door also comes out while driving, consumer states that they have to pull off the road in order to fix the door, consumer has contacted the dealer, they stated it was nothing they could do about it because it wasn't under warranty. *ak | |||
| 04/15/1995 | |||
| Experiencing driver side door hinge failure, door sags. tt | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE | |||
| 110000 | 1 | ||
| While the rear hatch was lifted, the door suddenly released and slammed down onto consumers back. *jb there was no advanced warning of the failure. scc | |||
| 08/13/2002 | |||
| Consumer states that while driving at 35mph the hatchback door lifted unlocking itself causing a distraction to the consumer. dealer notified. ts | |||
| 05/11/1996 | 1 | 07/01/1994 | |
| Passengers in the rear of the van were thrown out of the liftgate of the vehicle during the accident possible due to liftgate failure resulting in death of all 3 passenger. nlm | |||
| 1 | |||
| Recall repairs for rear hatch refused due to unavailability of parts. | |||
| Owner has noticed when hitting bump or abnormal road conditions, warning chime starts and rear light illuminates erratic. please describe details. tt | |||
| 04/05/1995 | 2 | ||
| While driving rear hatch door popped open. tt | |||
| 07/15/1994 | |||
| Rear liftgate appears to be closed/locked, opens while driving; one occasion, dog fell out of rear door. tt | |||
| 03/30/1995 | 4 | ||
| Rear hatch/liftgate opens while driving at any speed. tt | |||
| 04/06/1995 | 1 | ||
| On two occasions, rear hatch has failed opening. owner identifies on one time, no warning was given. tt | |||
| 04/01/1994 | |||
| Bell system keep going off as if the rear door latch failed, owner thinks dealer disconnect bell system. tt | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | |||
| 06/02/2007 | 114000 | 1 | 08/25/1999 |
| Tl*the contact owns a 1994 plymouth voyager. while closing the lift gate, the lift bar failed and shattered the rear window. the contact sustained cuts and bruises on his hands. the insurance inspector stated that the cause was due to a mechanical failure. recall # 99v213000 (structure:body:hatchback/liftgate:hinge and attachments) was found. the current and failure mileages were 114,000. | |||
| 08/08/2002 | 1 | ||
| The hinges on the hatch back has broken off at the bolt area. the hatch back can not be closed. the owner took the van to the dealership and they performed a temporary fix on the bolts/hinges. nlmwith the hinge broken it allows carbon monoxide to enter the vehicle. *jg | |||
| 02/28/1995 | 1 | ||
| Vehicles rear hatch right gate hinge broke due to poor design.bolt broke. tt | |||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE | |||
| 02/17/2005 | 1000 | 1 | |
| The liftgate support bracket recall 99v210000 remedy failed. this resulted in the liftgate opening while driving.*ak | |||
| Recall # 99v213000 diamler chrysler/liftgate support bracket: owner has been wating for over a month to get repairs made. also, owner has been to dealer three times after making an appointment. each time, the dealer has used parts to complete recall for other owners. *ak | |||
| 07/03/1998 | 1 | 10/01/1993 | |
| Liftgate support shock failed causing door to fall down on passengers head. (qcaw) | |||
| 11/12/1997 | 0 | ||
| The shock/bracket supporting hatchback at the top had sheared off & swung around & shattered the rear window. at the time the bracket broke, was shutting the liftgate hatch. *ak | |||
| STRUCTURE - BODY - TAILGATE | |||
| 09/17/2002 | |||
| Consumer states that while driving the lift gate bolts snapped. dealer notified. *mr | |||
| 01/20/2001 | |||
| Consumer was closing tailgate and glass shattered. it was cold outside, no heat was on. dealer will be contacted. this was 2nd incident. *ak | |||
| 09/01/1998 | |||
| Windshield wiper on the rear window stopped working without warning, when it is activated it makes a noise, but it doesn't wipe the windows. dealer has been contacted. also, air compressor is giving out, the anti-freeze feron compartment stopped working, and the rear gate fell off while driving. *ak *ml | |||
| 02/07/1995 | 1 | ||
| Tail gate opened 2 times by itself for no apparent reason.vehicle was parked on both occurances. tt | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 03/05/2001 | |||
| Liftgate broke from the hinge. a recall notice was received but the dealer wouldn't repair it. the problem wasn't related to the recall id #99v213000 manf#730. | |||
| Consumer contacted the dealer in reference to recall number 99v213000/ manufacturer's recall 730 concerning liftgate support bracket. dealer stated no parts were available, and refused to correct the recall. *ak | |||
| The rear door struts on both of sides are broken which causes the door to release from the upright position. please give any further details. | |||
| STRUCTURE - BODY - TRUNK LID | |||
| 05/10/2001 | 1 | 06/01/1997 | |
| As consumer lifted tailgate small bolt that holds hinges on driver's side snapped. consumer was not injured. no prior warning.*ak | |||
| 06/21/1999 | 1 | ||
| Consumer repaired liftgate supporting bolts prior to recall 95i001001 and is requesting reimbursement. *slc | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 04/01/2000 | |||
| While making a right turn there is a banging noise which sounds like something may fall out and cause a crash. dealer replaced steering rack and pinion twice and struts. there was a crack k frame which the dealer had to weld back together, but the problem is still occurring. dealer could not determine cause of the problem. please provide further information.*ak | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 08/03/2000 | 7 | ||
| Charged $178.15 to install special shield to prevent the problem after the 6th failure. *ak | |||