Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||||||||||||
| 02V293000 | DAIMLERCHRYSLER CORPORATION | from 01/01/1995 to 02/28/1998 | V (Vehicle) | 1500521 | 11/18/2002 | ODI | CHRYSLER GROUP LLC | 11/07/2002 | 11/07/2002 | |||||||
| Defect Summary | On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all vehicles with 70,000 miles or less. an extended lifetime warranty will also be placed on this component for all affected vehicles, regardless of mileage. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. owner notification began november 18, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| 970919083297 | 09/19/1997 | 54423 | Authorized airbag deactivation for medical necessity. *yc | 04/07/1998 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
| 081798 | 12/30/1998 | 603153 | Subject regarding airbag on - off switches. *yc | 02/05/1999 | |
| 081798 REV B | 09/18/1998 | 081798 REV A | 602450 | Subject regarding the airbag on-off switches. *yc | 11/05/1998 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 05/24/2004 | 3 | ||
| Consumer stated that air bags and horn did not work. she took vehicle to the mechanic, and was told that there was a recall on the air bags. but, consumer did not receive a recall notice. also, rear view mirror did not work properly. *ak | |||
| 10000 | 2 | ||
| Dealership contacted the consumer to inform him that the seat belt recall 02v076000 and air bag clock spring recall 02v293000 repairs were already performed. then, consumer never took vehicle to dealer have the recall repairs performed. manufacturer will be contacted. *ak | |||
| 85721 | 1 | ||
| Consumer experienced symptoms of the clockspring recall. *ph the vehicle was taken to the dealer who indicated that the cockspring was not the cause of the problem. the dealer indicated that in order to dignose the proble the consumer would have to pay a diagnostic fee. the consumer took the vehicle to an independent mechanic who diagnosed the problem as a faulty clockspring and repl;aced it. the consumer request rimbursement for the expenses paid to repair the vehicle. *nm | |||
| 04/23/2004 | 1 | 06/20/1998 | |
| While driving the air bag light appeared on the dashboard and remained on. when the consumer pressed the born button it would not work. the consumer drove the vehicle to the dealer for inspection. the mechanic determined that the clock spring needed to be replaced. *ak *nm | |||
| 12/15/2002 | 95000 | ||
| 1. the rear hatch leaked upon delivery. three attempts were made to put some king of sealant on the exterior to prevent leakage. some water damage to interior was never fixed. 2. air bag light on due to clock spring failure. waited for almost two years for chrysler to issue recall while problem was being investigated by nhtsa. 3. transmission failure at 115,800km. estimated $1,800 to repair at transmission shop. | |||
| 09/01/2001 | 97000 | 2 | 04/01/1997 |
| Transmission failed to shift into higher gears. *ak the first time the dealer replaced some parts in the transmission, the second time the dealer stated the entire transmission needed to be replaced. ts and the clock spring needed to be replaced.*jb | |||
| 11/02/2001 | 1 | ||
| The vehicles clock spring failed and caused the horn and cruise control to be inoperative. the consumer request reimbursement for this repair. ph *nlm | |||
| 07/18/2002 | 1 | ||
| Consumer requested reimbursement for repairs that were made on the minivan's clock spring. *dt *jb | |||
| 1 | |||
| The clockspring was replaced.*jb | |||
| 12/02/2002 | |||
| Consumer called complaining about having trouble with intermittenly air bag light, horn and cruise control are inoperable. consumer states a recall has been issued on similar makes and models. please provide further information thanks. ts | |||
| 11/01/2002 | 75000 | 1 | |
| The airbag light was on, and the cause was unknown. consumer stated dealer was aware of the problem. mr all the items using the ring switch did not work. the dealer stated they would go out frequently and cause the driver air bag, cruise control, and horn not to work. *jg *jb | |||
| 03/03/2002 | |||
| Consumer states that clockspring has failed. consumer has no horn, no cruise control and airbag may or may not deploy. please provide any further information. ts | |||
| Consumer states of having problems with the air bag and the horn. dealer was notified. ts | |||
| 08/02/2002 | |||
| Consumer states that the clock spring on the vehicle is defective which is resulting in the air bag light being on and also the crusie control is not working and also the horn. contacted dealer. mr | |||
| 09/21/2002 | 1 | 10/01/2096 | |
| The air bag warning light comes on intermittently. according to the information given to me by a local chyrsler dealer, this problem is typically caused by a faulty clock spring, and the driver's side air bag will not deploy when the warning light is on. the clock spring was replaced once under warranty on june 6, 1997, at 7922 miles. my complaint at that time was a crunching sound that came from the area of the steering column, when the steering wheel was turned in either direction. | |||
| 01/24/2002 | 1 | ||
| Consumer states that the air bag senor lights comes on and stays on. which may result in the air bag not deploying in an accident or permaturly deloying. nlm | |||
| 07/01/2002 | 1 | 10/16/1996 | |
| The consumer states that the clock spring is bad and the air bag light stays illuminated, the horn will not work, and the cruise control will not engage. *jb *scc | |||
| 03/09/2002 | 1 | 02/01/2098 | |
| The manufacturer's assembly located in the steering column, refered to as the clockspring is defective- causing the following problems: (1) a false airbag warning lamp, (2) un-commanded windshield wiper operation, and (3) intermittant operation (on/off) of the cruise control system. horn failure is also a known symptom of a defective clockspring. i believe all of the above symptoms can be classified as a safety issue and it should be the responsibility of the manufacture (chysler corporation) to replace the defective component at their cost. nlm | |||
| 03/15/2002 | 1 | 07/01/2097 | |
| The specific failure i am experiencing is this: intermittently and randomly (about 50% of my driving time) the airbag light on this instrument panel goes on, the horn won't work, and the cruise control won't work.*ak | |||
| 07/01/2002 | 1 | 12/01/2000 | |
| The airbag light is constantly on. the cruise control does not work. the horn does not work.*jb | |||
| 04/01/2002 | 5 | 10/01/2097 | |
| Cruise control, horn, back-up lights, windshield washer front & rear, air bag light stays on. *ak | |||
| 06/01/2002 | |||
| Airbag light is on, and horn is inoperable. vehicle has not been examined by dealer.*ak | |||
| 05/29/2002 | |||
| Airbag light keeps coming on and off, and now its staying on. consumer is concerned that airbag may not deploy. please provide any further information.*ak | |||
| 10/01/2099 | |||
| No description.*jb | |||
| 03/01/2002 | 1 | ||
| Consumer states that the airbag light is on and horn and cruise control are not working, consumer took the vehicle to the dealer and they feel its the clockspring. please provide any further information.*jb | |||
| 07/30/2001 | 1 | ||
| The air bag light comes on about 30% of the time, the dealer repaired but the consumer is requesting reimbursement, the consumer believes this is a design defect and that the air bag components should not have such a failure during the reasonable lifetime of the vehicle. nlm | |||
| 11/01/2001 | 1 | 02/01/1998 | |
| Cruise control does not work/ horn doesn't blow, and the airbag light stays on. consumer feels its the clock spring. *ak *yh | |||
| 03/16/2000 | 2 | 05/01/1997 | |
| The dashboard airbag warning light began to stay on continually. under warranty, in march of 2000, the dealer replaced both the airbag and the clockspring assembly. the problem appeared to be fixed. however, i began noting several months ago that the airbag warning light will come on at random times. i spoke to the dealer's service rep and i was told that the clockspring was again defective. i have learned that chrysler has replaced some 124,000 of these at customer cost. this is a definite safety issue and chrysler needs to do a recall asap. don't let them stall for years as you let them do with the engine fire recall. i just had that done, some 2 and a half years after the problem was apparent.*ak | |||
| 01/01/2001 | |||
| Airbag light remains illuminated on the dash. also, stated horn and cruise control are inoperative. dealer has stated airbag clockspring is the source of the problem. please provide further details.*ak | |||
| 06/01/1998 | 10 | 11/01/1997 | |
| Windshield wipers come on without turning them on, van was taken to the dealer about three times without the defect being corrected. air bag lights came on also. vehicle is now out of warranty and now the air bag light is on all the time, horn does not work and the cruise control does not work | |||
| 07/01/2001 | 11/01/1996 | ||
| Defective clockspring, causing safety systems not to work. *ak | |||
| Air bag light stays illuminated while in motion. also, horn assembly and cruise control are inoperable. dealer has been notified.*ak | |||
| 03/01/2001 | 12/01/1996 | ||
| I first noticed this problem when cruise control quit working. horn quit at the same time and air bag red light came on and has stayed on. *ak | |||
| 10/22/2001 | 09/01/1996 | ||
| Clock sping component failed causing deactivation of air bag, horn, and cruise control. i believe this is a design defect and a safety issue and this part should be recalled and the manufacturer should repair free of charge to the consumer.*ak | |||
| 04/15/2001 | 1 | ||
| Air bag light illuminated on dashboard which has caused horn to become inoperable.*ak *jb | |||
| 07/30/2001 | 1 | ||
| The air bag light comes on about 30% of the time, the dealer repaired but the consumer is requesting reimbursement, the consumer believes this is a design defect and that the air bag components should not have such a failure during the reasonable lifetime of the vehicle. nlm | |||
| 09/28/2001 | 1 | 02/01/1997 | |
| On the morning of sept 28, 2001, i started my '97 plymouth voyager to begin a vacation trip. after a few minutes with the engine running, i noticed that the air bag warning light stayed illuminated. during the trip, i also discovered that neither the horn nor the cruise control worked. these symptoms appear similar to recall #01v153000.. *ak | |||
| 07/31/2001 | 0 | ||
| Airbag light came on the dashboard, and cruise control/ horn went out. also, tranmission was malfunctioning. when putting it in gear vehicle makes a loud noise. dealership is aware of problem. *ak | |||
| 06/22/2001 | 1 | 10/01/1996 | |
| Clock spring needs replacing. noticed recent recall for chrysler sport utility for this same problem. also noticed a large number of van owners have this same problem. are you investigating? is there going to be a recall on minivan clock springs due to high incidence of failure?*ak | |||
| 02/12/2000 | |||
| Problems started with windshield wipers not functioning properly, then the back up lights didnt work, then the horn quit, then the cruise control and the airbag light came on all the time, now the lock on the side door passenger side is being tempermental. i took it in to dealer today. kunkels in export, pa. *ak | |||
| 11/11/2000 | 08/01/1996 | ||
| Air bag light stays on, both horn and cruise control don't work. probably clock spring? possible recall. *ak | |||
| 03/02/2001 | 1 | ||
| Air bag light was on, and cruise control was out along with horn. dealership was contacted.*ak *slc | |||
| AIR BAGS - FRONTAL | |||
| 11/28/2006 | 1 | ||
| Recall notice for clockspring on a 1997 plymouth voyager. *nj the consumer had the recall work done prior to receiving the notice. recall 02v293000 | |||
| 01/14/2006 | 178000 | 1 | 09/22/2004 |
| My wife was driving our 1997 voyager up a gravel driveway about 5-10 mph. both the driver side and passenger side air bags inadvertently deployed. there was no collision of any kind. my wife and daughter both suffered bruising and facial abrasions from the air bags. it is not covered by insurance stating it is a mechanical failure. i feel this is very dangerous and should covered by chrysler for all parts and service. *nm | |||
| 01/01/2003 | 1 | ||
| Clockspring assembly replaced. the consumer received a recall notice in the mail regarding the clock spring and if the vehicle had less than 70,000 miles it would be replaced even if it appeared to be functioning properly. at the completion of the work, the mechanic said it was ok and they did not replace it. the consumer contacted the assistance center and they told the consumer the clock spring should have been replaced no matter what, but carlson still refused to replace it. *jb nar 01/07/2003 | |||
| 1 | |||
| While traveling 25-30 vehicle ran off road and hit a pipe with left front wheel. air bags did not deploy. *ak | |||
| 06/12/2003 | 1 | ||
| While driving driver's side air bag deployed without impact. *ak | |||
| 06/09/2003 | 1 | ||
| While driving at 30/35 mph vehicle was in a frontal collision, but none of the air bags deployed upon impact.*ak | |||
| 1 | |||
| After the dealership performed the recall regarding the air bag clock spring recall 02 v 293 000, the steering wheel started to shimmy and locked up. *jb | |||
| 1 | |||
| Prior to recall notification, the horn was inoperative, and the air bag light illuminated, the dealer stated a new clock spring was needed, however consumer declined repairs. the brake lights and back up lights were inoperative, and the blower and control module were replaced. *ak *jb | |||
| 03/20/2001 | 1 | 12/31/1996 | |
| Ea o1 007/air bag clock spring: reporting vehicle had no horn, and air bag light would remain on. dealer was notified, and repaired problem at consumer's cost. *ak *slc | |||
| 12/01/1999 | 1 | ||
| While vehicle was being driven air bags deployed without a collision occurring, cause unknown. also, in rainy weather conditions water enters vehicle from dash area, causing electrical shortage. *ak the windshield wiper had no gasket along botton. tire tread separated while traveling. four sets of brake pads and two sets of rotors faile in two years period. *yh | |||
| 06/01/1998 | 1 | 01/01/1998 | |
| Driver air bag faulty spring and light. mjs | |||
| 11/26/1998 | 2 | ||
| Without vehicle collision occurring the driver's and passenger's air bags deployed, causing the occupants to become injured. *ak | |||
| 12/09/1998 | |||
| Hehicle was involved in an accident with another vehicle, with another vehicle, impact approx. of 25-30 mph. consumer vehicle air bag did not deploy. manufacturer notified. *ak | |||
| 09/24/1997 | 1 | 08/16/1997 | |
| While driving 60 mph without a vehicle collision occurring the driver's and passenger's air bags deployed, causing injuries to the occupants. *ak | |||
| 05/12/1997 | 03/16/1997 | ||
| No deployment of driver's air bag during a collision. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 03/14/2004 | 1 | 09/26/2003 | |
| I purchased a vehicle in 1997 from a friend. all of a sudden my horn stopped working. i have replaed the fuses. i have checked all the wires. i have replaced the horn. their is nothing wrong. i think the problem is where the airbag is behind the steering wheel. what do i do. i dont think that is my responsibility if their is a problem with the air bag is it?*ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| While driving 12 mph driver's side and passenger's side air bags suddenly deployed without a collision occurring, cause unknown. please give any further details.*ak | |||