Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 070397 | 05/09/1997 | 07-05-93 | 6088786 | Concerns with engine coolant usage. *nlm | 01/07/2000 |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||||
| 070397 | 05/09/1997 | 52963 | Various car owner's have expressed interest in using engine coolants made with propylene glycol instead of ethylene glycol. *yc | 11/13/1997 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - HOSE | |||||
| 240297 | 03/21/1997 | 52077 | Coolant seepage at underbody auxillary rear heater line hose connection. *tw | 07/17/1997 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 0900801 | 11/02/2001 | 632197 | Subject regarding camshaft / bearing service. *tt | 07/11/2002 | |
| 180100 | 02/04/2000 | 609988 | Subject regarding misdiagnosed leak detection pump systems with diagnostic trouble codes p1494, p0442 p0455, or p0456. *tt | 04/12/2000 | |
| 180200 | 02/04/2000 | 609989 | Concerns with the pcv valve freezing under extremely cold conditions. *tt | 04/12/2000 | |
| 182497 | 08/08/1997 | 6088926 | Information on no start diagnostic cam/crank sensor $01 and $28. *nlm | 01/11/2000 | |
| 090798 | 12/11/1998 | 603107 | Subject regarding oil seepage at cam position sensor / misinterpreted head gasket leak. *yc | 11/17/1999 | |
| 090598 | 11/06/1998 | 602898 | A new multi-layer steel ( mls ) head gasket has been developed and is being implemented into production vehicles. *yc | 01/20/1999 | |
| 9830 | 06/01/1998 | 601763 | Subject on labor operation time change for domestic 2.ol dohc and 2.4l head gasket replacement. *yc | 08/24/1998 | |
| 1812098 | 03/20/1998 | 600903 | Subject on tip-in sags/hesitations or rough idle after a hot soak restart. *yc | 06/11/1998 | |
| 180597 | 02/14/1997 | 51978 | Vehicles with 3.0l engines - intake valve deposits - driveway die out, rough idle, lack of power, sags or hesitation. *tw | 07/17/1997 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||||
| 180599 | 02/26/1999 | 604102 | Concerns with sags / hesitation / stumble / start & stall, a/c bump improvements, addition of leak detection pump (ldp) monitor test. *tt | 04/13/1999 | |
| 090198 REV B | 11/13/1998 | 602588 | Vehicle experiencing a ticking noise while at idle from engine. *yc | 01/05/1999 | |
| 090297 | 04/25/1997 | 51960 | 2.4l crankshaft/camshaft timing. *tw | 07/17/1997 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||||
| 070299 | 06/04/1999 | 606159 | Concerns with serpentine belt slipping off idler pulley. *tt | 08/11/1999 | |
| 97041807029A | 04/18/1997 | 54388 | Condition with underhood noise due to serpentine belt outboard ribs fraying or splitting from the main portion of the belt and cotacting other engine components. *yc | 04/07/1998 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||||
| 250298 | 10/23/1998 | 602881 | Subject regarding i/m ( inspection maintenance ) testing - obd ii carb readiness monitor information. *yc | 01/20/1999 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 05/19/2006 | 86000 | 1 | 01/01/1997 |
| Dt*: the contact stated while driving 15 mph there was a smell of fuel and smoke was coming from the air vents. someone behind the vehicle alerted the driver that the vehicle was on fire. the driver pulled off of the road and exited the vehicle. the vehicle was engulfed in flames and was totaled. the fire department and the police department were notified. the fire department determined the fire originated from the hood and spread throughout the vehicle. updated 07/03/06. *jb | |||
| 08/15/2004 | 45000 | 3 | 10/30/1996 |
| Dt: the contact stated vehicle stalls when idling followed by the engine dying. the vehicle restarts after several attempts. he took the vehicle to an independent repair shop. the repair shop cleaned the throttle body and the fuel injection system. this did not correct the problem. no further repairs have been made at this time. *ak | |||
| 05/20/2005 | 91450 | 1 | |
| I have a 1997 plymouth voyager. the vehicle has been regularly maintained and has approx. 91,000 miles on it. approx. 10 days ago, the cam broke and the engine (3.3 liter) suddenly quit while i was traveling on the highway. power steering was lost and fortuantely, i was able to coast and bring the car to a stop without power steering or power brakes. repair required replacement of the engine. i am concerned because two repair shops that i spoke with indicated they have had several similar failures. this seems to be a widespread problem and should be investigated and a sudden engine failure is obviously unsafe. | |||
| 63000 | 1 | ||
| Intermittently when making a turn vehicle stalled without warning. dealership has serviced the vehicle several times, and replaced parts . then, ran a diagnostic test, but no failure was found. *ak | |||
| 3 | 05/10/2001 | ||
| The consumer has experience the following: noise coming from the rear brakes, noise when starting the engine/uneven idle, the check engine light had come on/burned #5 exhaust valve-removed head/replaced valve/reassembled engine, the engine is knocking/internal rod knocking-engine had an oil leak/replaced gasket & the rear main seal is leaking (the vehicle is going thru 2-3 quarts per month), and when engaging in gear, the engine moves hard. scc | |||
| 1 | |||
| Head gasket is leaking oil from underneath vehicle. please provide additional information. ts. *ak | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 06/08/2000 | 2 | ||
| Engine head gasket had failed, causing engine to lose power on the freeway. also,there was a complete loss of coolant. vehicle overheated & battery had failed. timing belt tensioner & timing belt had excessive wear & needed replacing. *ak | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - FAN | |||
| 05/12/2004 | 113000 | 1 | |
| While driving 65 mph engine fan relay system failed. consumer managed to pull over, and had the vehicle towed. dealership informed the consumer of the problem, but did not resolve the problem. *ak | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY | |||
| 04/28/2004 | 90000 | 1 | 03/01/2000 |
| While driving at 35 mph vehicle the vehicle overheated and the check engine light illuminated on the dashboard. the vehicle was taken to an independent repair shop who determined that the radiator had sprung a leak. the water and coolant from the radiator leaked into the transmission destroying it. *ak *nm | |||
| 08/03/2001 | 1 | 05/05/2000 | |
| While driving transmission began slipping, a crack was found in the radiator divider between the transmission fluid cooling loop and the radiator water, this ruined the transmission as well as the radiator, the replacement radiator was made with thicker metal, consumer feels it is thoughtless to run transmission fluid through a water-filled radiator knowing that any flaw or crack in the dividing wall between the two elements could ruin the transmission. *slc | |||
| 06/01/1997 | 1 | 05/01/1997 | |
| Radiator overheated. yh | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 01/14/2007 | 1 | 05/24/2006 | |
| Light rain, wet roads, turning left after a stop, serpentine belt slipped off and lost all power steering control. manhandled to a stop out of the way of traffic. this is the 3rd time the belt has come off in rain and loss of control is a real concern for myself and passengers as well as any vehicles in the area. 145+ other incidents noted on the www.carsurvey.org/viewcomments_review_64215.html link found by google. someone will eventually be killed due to this design defect. *nm | |||
| 05/21/2003 | 41072 | 07/19/1997 | |
| Faulty lifters in my 1997 plymouth voyager allows oil to be lost through the tail pipe. *jb | |||
| 03/22/2003 | 82400 | 1 | 10/01/1996 |
| Engine camshaft broke - engine could not run - only two cylinders functional - other four cylinders not functioning due to broken camshaft . no signs of engine over heating engine only had 82,400 miles. *jb | |||
| 10/24/2002 | 3 | 05/10/2001 | |
| The consumer stated while driving and with no warning, the vehicle jerked, the engine light had come on, and the consumer heard a loud knocking noise. the dealer was notified. ts. scc *jb | |||
| Tension pulley broke, causing vehicle to shut down. vehicle cannot operate without tension pulley. prior to vehicle malfunctioning, it started making a squeaking noise. part has been replaced 6 times ,going 7 times. dealer was aware and was inspecting ehicle. please provide more information.*ak | |||
| 03/11/2002 | 1 | 03/01/2097 | |
| Head gasket failure caused replacement of radiator. no response from manufacturer. tsb 09-05-98 issued novemeber 6, 1998.*ak | |||
| 12/10/2001 | 12/01/1996 | ||
| We brought the vehicle in thinking it was just an oil leak, only to find out that it was a blown head gasket. the mechanics showed us the actual part and recommended we file complaint. in their opinion, clearly a factory defect. this is a 1997 plymouth voyager with only 41,000 miles! *ak | |||
| 10/26/2001 | 1 | 08/01/1999 | |
| My plymouth voyager was pouring oil profusely. upon taking it to a dealership service dept., i discovered i had to replace the head gasket, cam seals, and exhaust manifold, just 1900k out of my extended warranty. 3 days later a knocking noise was heard, upon taking back to dealership they said it was the timing belt, pulley, and tensioner this time. upon questioning them whether this malfunction could have been the result of their previous work, they responded they did not have to touch these parts in the previous repair. i in turn called an independent garage who confirmed for me that these parts in fact had to be removed. due to my mistrust of this dealership i took this second problem to the independent garage. they informed me of a problem with the plymouth neon head gasket failure, and that i had the same engine in my plymouth voyager, only difference was mine has a metal plate and the neon's have a plastic plate on top. i looked this problem up, and it is huge for the plymouth neons, so i called chrysler to request some assistance, and currently have been turned down. since this is one and the same engine, and since chryler extended the warranty up to 5 years/1000,000km, i feel they should at least try to assist a loyal customer of their products. the repair bill for just the replacement of head gasket, cam seals, and manifold totaled $1002.19 with labor included. this was ridiculous, and way too costly. | |||
| 01/04/2001 | 4 | ||
| Headgasket started leaking at 48951 miles in april 2000. head gasket was replaced on january 4, 2001. company admitted that they had a problem with head gaskets on this model.*ak | |||
| 03/01/2001 | 2 | ||
| Engine started to leak oil.then, took vehicle to dealer where they found out oil was coming from engine head gasket, and at once was replaced. *ak | |||
| 11/01/2000 | |||
| Has oil leaking form the head gasket. dealer has agreed to fix it once the consumer pays $200 deductible. vehicle was purchased 3 months ago.*ak | |||
| 06/08/2000 | 2 | ||
| Engine head gasket had failed, causing engine to lose power on the freeway. also,there was a complete loss of coolant. vehicle overheated & battery had failed. timing belt tensioner & timing belt had excessive wear & needed replacing. *ak | |||
| 04/20/2000 | 1 | 03/01/1997 | |
| Engine head gasket failure, resulting in oil leak. *ak | |||
| 02/28/2000 | 1 | 11/01/1996 | |
| Torque converter failed, had to rebuild transmission & replace torque converter to a tune of $1340.08. head gasket blew and had to be replaced to a tune of $ 810.96. *ak | |||
| 03/28/1997 | |||
| Air conditioner would overheat due to fan going/blowing backwards. the engine had blown the head gaskets at 16,000 miles. the transmission went out. the vehicle had made popping sounds & then broke down. *ak | |||
| 04/02/1999 | 1 | 05/01/1997 | |
| Warped engine head due to loose engine head bolts. *ak | |||
| 03/12/1999 | 10/01/1997 | ||
| The idle pulley bolt broke off and cause the pulley to strike the power steering pulley. the drive belt was lost, causing the steering to become very difficult to handle. the vehicle had been taken in at approximately 33,000 mile for a noise in the engin compartment. | |||
| 01/20/1999 | 04/01/1997 | ||
| Engine oil leak due to blown engine head gasket. thumping from rear of vehicle. silencer pads and straps replaced on gas tank. still thumps. brakes: howling from rear brakes. pads/mastercylinder and springs replaced. *ak | |||
| 11/25/1998 | |||
| Consumer will provide vin# upon receipt. the spindle/the timing chain is no longer useful. the mechanic said that the timing needs to be replaced. when trying to purchase, they were told that consumer needs to buy the timing chain and wheel which is now sold together .she could not purchase them separatly. *ak | |||
| 02/15/1998 | |||
| When driving at approximately 65-70mph the engine cuts off and causes the power steering and the abs brakes to become inoperable. the dealer cannot duplicate the problem because it happens intermittently. an accident has occurred as a result of this problem, no injuries were sustained. *ak | |||
| The head gasket have blown, causing oil to leak from the engine. the dealer has been notified. *ak | |||
| 01/01/1998 | 1 | 05/01/1997 | |
| The timing belt failed causing vehicle to shut down on freeway. driver was able to coast to safety. | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 10/28/2002 | 05/01/2099 | ||
| This auto has a numerous/expensive repairs, we have not been notified of recalls for this car. help what do we do? dt | |||
| 08/16/2001 | 1 | ||
| Consumer smelled smoke and burning, vehicle caught fire after being parked for 15 minutes, claim 13-7440-839. *slc | |||
| 10/20/2001 | 1 | ||
| Vehicle caught fire in the engine compartment, claim 13-7512-010. *slc | |||
| 10/20/2001 | 1 | ||
| Consumer states vehicle caught on fire in the engine area (claim # 13-7512-010). *yd | |||
| 08/16/2001 | 1 | ||
| Consumer states 15 minutes after the vehicle was parked, the engine caught fire (claim # 13-7440-839). *yd | |||
| 10/20/2001 | 1 | ||
| Consumer states vehicle caught on fire in the engine area (claim # 13-7512-010). *yd | |||
| 08/16/2001 | 1 | ||
| Consumer states 15 minutes after the vehicle was parked, the engine caught fire (claim # 13-7440-839). *yd | |||
| 10/20/2001 | 1 | ||
| Vehicle caught fire in the engine compartment, claim 13-7512-010. *slc | |||
| 08/16/2001 | 1 | ||
| Consumer smelled smoke and burning, vehicle caught fire after being parked for 15 minutes, claim 13-7440-839. *slc | |||
| 07/05/2000 | 04/01/1997 | ||
| The engine locked up on me while driving. the oil pressure light came on and before i had the chance to pull over the engine locked up. according to the owner's manual the warning light will come on for 4 minutes then go off. my engine locked up before the warning signal went off indicating that i had less than 4 minutes to respond. daimler chrysler has agreed to pay one half of the repairs costs, however, i feel that the oil screen in the oil pan became clogged as a result of mechanical failure. i have maintained my vehicle according to the owners manual. i feel that this engine design is defective and would like for daimler chrysler to stand behind thier product by completely paying for the new engine that i had to have. i firmly believe that a 1997 plymouth voyager with only 53,865 miles should not need a new engine, when the van has been properly driven and maintained. *ak | |||
| 04/20/1998 | 8 | 02/01/1997 | |
| Since the late winter of 97/98, the vehicle in question has suffered occasional inexplicable stalls. usually they would occur when the engine was warm and the car had come to a routine stop (e.g. red light). the car would then stall. more alarmingly, on several occasions it has stalled while moving in traffic creating a potentially dangerous situation. the car has been returned to the dealer for correction over a half dozen times. twice the co-pilot was installed. the dealer has been unable to recreate or diagnose the problem. their only suggestions have been to switch to a lower octane fuel and to use only a single key on the keychain. neither ceased the problem. subsequently they have only continued to say, bring it back. in the interim, a potentially tragic hazard continues to exist. please advise as to any alternatives. the primary driver is my wife, patricia flynn, work # 617-424-0665. | |||
| 07/14/1998 | 2 | 03/01/1997 | |
| This van, slightly over 1 year old, has a history of stalling, windshield wipers going on without reason and off, radio breaking, tape player making noise when not used and the brakes went out the first time, i was told it was fixed, and the very next day they went out again almost causing a serious accident and deaths. this is serious and i would like to know actions taken by nhtsa concerning this as i have seen many other instances/complaints of stalling, windshield wiper problems and serious brake defects and breakdowns on nhtsa's customer complaints on the internet. i believe that nhtsa should give more serious investigative attention against daimler chrysler concerning the stalling and brake problems as this is putting people's lives in danger it seems on a constant and re-occuring basis! | |||
| 07/04/1999 | |||
| While driving vehicle caught on fire. *ak | |||
| 06/05/1999 | 1 | 11/01/1997 | |
| Engine failure causing back fire through intake manafold, causing engine fire. van, total loss. *ak | |||
| 03/02/1999 | 1 | 03/01/1997 | |
| No summary | |||
| While driving engine shuts down, causing the vehicle to stall. please provide any details. *ak | |||
| 10/01/1997 | 4 | 08/20/1997 | |
| Vehicle jumps and vibrates and whines when accelerating. | |||
| 09/19/1997 | |||
| Whenever stopping the vehicle at a stop sign or red light the vehicle hesitates to move, the engine will roar up, but the truck just sits there before it will move. also transmission failure. *ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||
| 07/06/2006 | 112000 | 8 | 05/11/2000 |
| Driving in the rain/snow causes serp belt to slip off. over the last 5 years it has slipped numerous times(8+), after careful inspection of the belt and pulleys the belt was reinstalled or replaced. after the belt causing a sensor break, had mechanic troubleshoot and it was deemed the tensioner needed to be replaced and the serp belt replace as well as sensor. after this maintenance, the vehicle continued to lose serp belt. the car has overheated,battery drained and has become very hard to steer or steering appears to lock after losing the belt that controls all accessory functions, alternator, ac, power steering, water pump. multiple accidents have been avoided due to quick thinking. *nm | |||
| 04/22/2006 | 141000 | 3 | 05/19/1997 |
| Serpentine belt (powering the alternator, power steering etc.) has come off repeatedly. since the belt powers the power steering, this is significantly unsafe. *nm | |||
| 06/05/2004 | 77000 | 3 | 06/22/2002 |
| Driving in rain causes serp. belt to slip off has happened 3 times causing steering to go out car to overheat and battery to go dead. there is a tsb out on this problem after the 2 time had the work done as described in the service bulletin on may 18th. on june 5th while driving in the rain it happened again causing steering to go out and van overheated. had to have the bracket replaced as described in the bulletin and it didn't fix the problem. i contacted chysler but to them it wasn't a big enough safety issue. i am unsure what to do now we followed the service procedure and the problem still is not corrected. the date below is the latest of three dates this problem occurred.*ak | |||
| 02/22/2004 | 65000 | 1 | |
| While driving on the highway consumer heard a slapping noise from the engine. dealership indicated that the belt broke off the edge, and the belt tensioner needed to be replaced. also, dealer indicated that this was a common problem with these vehicles. *ak | |||
| 09/03/2001 | |||
| Belt that hook motor to engine keeps coming off. took vehicle to dealer, and had replaced belt. but, problem still exists. *ak | |||
| 04/15/2001 | 4 | 02/01/2001 | |
| Ibought the car in feburaury. i brought it back in 3 days with the the van making a noise in it they replaced the serpentene belt. i no longe herd the noise for a little while. when i bought it i was told they would fix the a/c i would have to bring it back in to fix it. i brought it back and they said it was fixed nd it only worked for the drive half way home. i then brought it back for four days while theytook aparrt the dash board and replaced the evaporator. i checked to see if the a/c worked and it did but i turned off due to little gas in the tank. the next time i used it was in april to go to the beach wth friends. it worked going up there and then on the way back it was not working and my van over heated. i then brought it to them and asked them to look at it. they then rigged a fuse to the clutch to keep the fan on at all times so it would not over heat. i felt that they were going to charge me fr it to be repaired for this time it was after the 30 day warranty so there for i was waiting to see if i could get money together to fix it. i then stated having problems with it over heating so i called them afte another mechaniclooked at it and said it was a fire waiting tohappen and things were not put in correctly, he even told them and thy told him to tell me to make an appt. so i called and they told me they could not get it until wed. i explained i had to go out of town and that it was a fire hazard. i then asked if i could bring it in to have him look att it an he said no it would be wed. i tried to have them lok and see if they could come up with a game plan. i then called them yesteday and he said i refusedto bring it inand that is not te case. i told him i was going to bring it to you and e said go a head and then hung up on me.i then called back talked to the owner and he listened temporarly until i told him i used the a/c once he then said i was being dishonest and then at that point i told him he has no right calling me a lier .*ak | |||
| 07/02/1998 | 5 | 11/01/1996 | |
| Belt tensioner device replaced 5 times. *ak | |||
| 01/01/1997 | 11 | 11/01/1996 | |
| Pleas help us we lost 11serpentine belts. on the 6th belt i lost conpleat power steering and ripped olner nerve in elbow wile turning.*ak | |||
| 01/01/1998 | 11 | ||
| Serpentine belt froze/came off and vehicle shut off suddenly without prior notice. serpentine belt came off 11 times. dealership was aware of problem. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 10/26/2001 | 1 | 08/01/1999 | |
| My plymouth voyager was pouring oil profusely. upon taking it to a dealership service dept., i discovered i had to replace the head gasket, cam seals, and exhaust manifold, just 1900k out of my extended warranty. 3 days later a knocking noise was heard, upon taking back to dealership they said it was the timing belt, pulley, and tensioner this time. upon questioning them whether this malfunction could have been the result of their previous work, they responded they did not have to touch these parts in the previous repair. i in turn called an independent garage who confirmed for me that these parts in fact had to be removed. due to my mistrust of this dealership i took this second problem to the independent garage. they informed me of a problem with the plymouth neon head gasket failure, and that i had the same engine in my plymouth voyager, only difference was mine has a metal plate and the neon's have a plastic plate on top. i looked this problem up, and it is huge for the plymouth neons, so i called chrysler to request some assistance, and currently have been turned down. since this is one and the same engine, and since chryler extended the warranty up to 5 years/1000,000km, i feel they should at least try to assist a loyal customer of their products. the repair bill for just the replacement of head gasket, cam seals, and manifold totaled $1002.19 with labor included. this was ridiculous, and way too costly. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 1 | 08/20/1997 | ||
| Exhaust tail pipe failed. | |||
| 1 | 08/20/1997 | ||
| Exhaust muffler failed. | |||