Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 04V480000 | DAIMLERCHRYSLER CORPORATION | from 03/01/1998 to 08/31/2000 | V (Vehicle) | 955344 | 10/12/2004 | ODI | CHRYSLER GROUP LLC | 10/06/2004 | 10/12/2004 | |||||||
| Defect Summary | On certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
| AIR BAGS - FRONTAL | ||||||||||||||||
| 02V293000 | DAIMLERCHRYSLER CORPORATION | from 01/01/1995 to 02/28/1998 | V (Vehicle) | 1500521 | 11/18/2002 | ODI | CHRYSLER GROUP LLC | 11/07/2002 | 11/07/2002 | |||||||
| Defect Summary | On certain mini vans, the clockspring assembly may have been wound incorrectly during the vehicle assembly process. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all vehicles with 70,000 miles or less. an extended lifetime warranty will also be placed on this component for all affected vehicles, regardless of mileage. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. owner notification began november 18, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Also, customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| 970919083297 | 09/19/1997 | 54423 | Authorized airbag deactivation for medical necessity. *yc | 04/07/1998 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
| 081798 | 12/30/1998 | 603153 | Subject regarding airbag on - off switches. *yc | 02/05/1999 | |
| 081798 REV B | 09/18/1998 | 081798 REV A | 602450 | Subject regarding the airbag on-off switches. *yc | 11/05/1998 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||
| EA04013 | CHRYSLER GROUP LLC | 06/04/2004 | 05/25/2005 | DRIVER AIR BAG CLOCKSPRING FAILURE | 04V480000 | |
| The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information. | ||||||
| RQ04001 | CHRYSLER GROUP LLC | 01/28/2004 | 06/04/2004 | DRIVER AIR BAG CLOCKSPRING FAILURE | ||
| Complaints report air bag warning light illuminates, and this may be accompanied with a non-functioning horn and/or cruise control (if equipped).this is indicative of an open-circuit clockspring failure (results in non-functioning driver's air bag), similar to the failure condition that was the subject of daimlerchrysler's recall of model year 1996-1998.5 minivans (recall no. 02v-293).this recall query has been upgraded to an engineering analysis (ea04-013). | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 05/01/2006 | 126459 | 1 | 01/03/2006 |
| Dt*: the contact stated there were several problems with the vehicle that would be considered a manufacturer defect. the first component of concern was the belt tensioner which had to be replaced by the dealer because it was observed to be dismantled. the second component was identified when the vehicle was taken in for a regular oil change. the independent mechanic determined there was a major leak coming from the pump seal on the transmission. once the transmission was taken out of the vehicle, a crack was observed in the torque converter. the transmission had to rebuilt because a transmission for replacement could not be found. the dealer determined the transmission problem was due to a pin drop which has been common in vehicles of this year, make and model. the third component was discovered while the contact searched car fax for history on the vehicle; there was a recall on this vehicle for the airbag. when the vehicle was taken to the dealer for the remedy repair, it was not performed because the vehicle exceeded 70,000 miles. the dealer confirmed that the remedy repairs would be issued only if the vehicle incurred the consequences of the recall. the last component of concern was the service engine soon light, which constantly illuminated. when the vehicle was taken to the dealer, they determined there was cylinder misfire. however, the contact expressed that this problem may have been caused by a malfunctioned computer system. after a major tune up to the vehicle the service engine soon light only illuminates intermittently. | |||
| 03/01/2005 | 1 | ||
| Consumer inquiring about recalls on his 1998 plymouth voyager minivan, the horn often failed and the cruise control did not work. *nm *jb | |||
| 08/14/2004 | 100000 | 3 | 08/24/1998 |
| Air bag light illuminated while driving ,and horn/cruise control were inoperative. vehicle was taken to dealer, who informed consumer that the clock spring needed to be replaced. also, this vehicle was not covered under recall due to vin. *ak | |||
| 08/01/2004 | 106000 | 2 | |
| The clock spring failed. as a result the air bags and horn malfunctioned. recall 02v293000 was issued, however this vehicle was not included due to vin. *ak *nm | |||
| 06/10/2004 | 97455 | 3 | 10/16/2003 |
| 1998 plymouth voyager horn and cruise control stopped working and the airbag light is on it is now gonna cost me roughly $300 to havethe clock spring fixed. i feel that there should be a recall issued.*ak | |||
| 03/26/2004 | 1 | ||
| Driver side and passenger side air bags deployed while vehicle was in motion. there was no crash, no pothole, no bump on the road, nothing to triggger the airbag to go off. as a result i suffered a burn mark to my chin and neck and brusing on my chest and forearm. passenger was also hit i face no visible marks and children were terribly shaken.*ak | |||
| 01/16/2004 | 64200 | 1 | 01/15/2002 |
| I own a 1998 plymouth voyager air bag light stays on and horn don't work. most likely a clock spring is bad. don't know if this will get recalled, but i hope so. *jb | |||
| 01/21/2003 | 80000 | 3 | |
| When vehicle is started air bag light comes on and stays on. when air bag light is on horn and cruise control do not work. consumer saw a nhtsa article concerning an investigation of these vehicles. *ak | |||
| 11/22/2003 | 1 | ||
| While driving the air bag warning light illuminated on the dashboard intermittently. the vehicle was taken to the dealer but the problem still occurs. please provide any additional information. *nlm | |||
| 72000 | 1 | ||
| Consumer states airbag light is on, and the horn does not sound when pressed. delaer has been contacted. *ak | |||
| 102 | 1 | ||
| Airbag light is on, there is no horn/cruise control, etc. there is a recall for the clockspring. consumers vehicle is not included due to vin. *ak | |||
| 1 | |||
| Clockspring had to be repaired on 6/13/2003. *ak | |||
| 04/20/2003 | 64500 | ||
| I own a 1998 plymouth voyager minivan (vin #2p4gp4436wr729216) and have experienced a clockspring failure which resulted in my driver's side airbag, horn and cruise controll not working. even though there is a current recall for this problem on this model year vehicle, the manufacturer stated i was not covered since the build date was two days after the end of the covered period. this seems very unreasonable to me and indicates that maybe the recall was too narrow. | |||
| 11/22/2002 | 1 | ||
| The clockspring was replaced a day before the consumer received a recall notice. the consumer has requested to receive a refund. scc | |||
| 11/27/2002 | 80579 | 1 | |
| After recall repair of the clockspring, the air bag light illuminated, the horn sounded continuously and the lights remained on. *ak *nlm | |||
| 1 | |||
| The airbag light illuminated on the dashboard and the horn was inoperable, the dealer replaced the clockspring , consumer stated there was a noise coming from the vehicle, the dealer replaced the rear brake shoes and drums.*jb | |||
| 08/01/2002 | |||
| Consumer states vehicle clockspring has failed. as a result, the vehicle's air bag, horn and cruise control components are inoperative. reference ea01007/air bag clockspring. mr | |||
| 07/15/2002 | 1 | 02/28/1998 | |
| While driving, the air bag light stays iluminated.*ak also the engine leaks oil, consumer was informed that the head gaskets were bad.*jb | |||
| 01/01/2002 | 1 | 03/01/2098 | |
| Clockspring bad in 98 chrysler minivan. airbag light on, horn/cruise not working, etc.*ak | |||
| 05/10/2002 | 1 | 11/05/1997 | |
| Airbag light has been illuminating. consumer feels airbags may deploy at any time. *ak consumer states there is buzzing noise in steering column. took the vehicle to the dealer and found out the clock spring was defective and was replaced. *yh | |||
| 06/01/2000 | |||
| My horn and air bags does not work. *ak | |||
| 06/14/2002 | 1 | ||
| After the horn stopped working and airbag light stayed on, we brought the vehicle to a dodge dealer who repaired the clockspring.*ak | |||
| 03/15/2002 | |||
| Consumer states that the airbag illuminated, then consumer states the horn does not work, when turning steering wheel there is a clicking grinding noise. consumer found a recall for the same problem on clockspring. please provide any further information. nlm | |||
| 11/01/2001 | |||
| Ea 01 007/air bag clockspring: air bag light remains on while traveling dealer notified, and informed consumer that clockspring needed to be replaced. feel free to provide any further information concerning this matter.*ak | |||
| 03/05/2001 | |||
| Airbag light comes on intermittently. took vehicle to dealer who could find nothing wrong. dealer advised consumer to come back when light comes on and stays on. *ak | |||
| 11/01/2000 | 0 | ||
| Light for airbags came on dashboard. consumer wanted to know if there was a potential danger. dealership has been notified. there were no injuries.*ak | |||
| 07/01/1999 | 1 | 07/01/1998 | |
| The windshield wipers wouldn't work. an electronic computer was replaced. then the red air bag warning light would come on and stay lit. the severity and increases with humidity and cold. will the airbag deploy as required? i hope so. thank you for you help. has anyone else had similiar troubles? | |||
| 02/07/1999 | 1 | ||
| Burns from air bag when deployed during collision. | |||
| AIR BAGS - FRONTAL | |||
| 11/18/2009 | 183000 | ||
| Tl*the contact owns a 1998 plymouth voyager which was purchased in 2000. he received a recall letter from chrysler and did not have any failures on the vehicle at that time. nhtsa campaign id number: 02v293000, air bags frontal. after the contact received the letter, the airbag warning light illuminated on the warning panel and the horn failed to operate normally. the vehicle was taken to the dealer for repairs per the above mentioned recall; however, he was told the clock spring assembly part was on backorder and would not be available for a month. the failure and current mileages were 183,000. the vin was not available. | |||
| 09/02/2009 | 0 | 1 | |
| As an investigator assigned to the california highway patrol, multidisciplinary accident investigation team (mait) in sacramento, and as directed by the mait operations manual, this is to notify nhtsa/odi of the verified failure of a safety restraint system in a vehicle involved in a severe-injury traffic collision. on september 2, 2009, a 1998 plymouth voyager was involved in a collision in san joaquin county, ca. the registered owner/sole occupant in the voyager sustained injury when his vehicle collided into the rear of a 1999 chevrolet tahoe, at speed. the principal direction of force was essentially from front-to-rear through the plymouth and the frontal damage was equally distributed across the full width of the vehicle. the front passenger's srs deployed, and the driver's srs did not. the driver of the plymouth was restrained by his seat belt. a query of the nhtsa website indicated the plymouth was subject to recall under nhtsa campaign 04v-480, and daimlerchrysler recall no. d17. the recall was the subject of ea04-013 of the odi. a local dodge dealer confirmed the vehicle was part of the group under recall and had not undergone correction of the condition despite records of mailed notifications to the registered owner, thomas landreth of valley springs, ca. the driver of the plymouth made no statement regarding the status of the srs warning indicator lamp prior to the collision, which is under investigation by the stockton area of the california highway patrol, by officer r. okazaki. valley davison mait's preliminary investigation indicates that the driver?s srs components were in place on the vehicle. mait will not conduct a failure analysis investigation, as the matter is civil, not criminal, in nature. a report of the mait findings will follow. officer c.m. port, id 9729 california highway patrol, valley division mait. *tr | |||
| 10/13/2003 | 98000 | 04/16/2000 | |
| First when i bought the van and had to replace had gasket which i was told that this is a common problem for this van, yet there is no recall. then on october 13th 2003 i was in a auto accident when i was stopped at a light i was hit from the rear by a women doing 30-35 mph i hit people in front of me and the van was totalled but yet the airbags did not deploy. i still have the van, my wife and i were both hurt. can you tell me if there is a recall on the airbags not deploying.*ak | |||
| 02/16/2004 | 90000 | 1 | 08/20/1998 |
| The airbag sensor light continued to stay on and horn the was inoperative. the dealer stated the air bag clock spring had failed. a recall was issued, however the vehicle identification number was outside of the remedy scope. *jb the valve cover gasket leaked oil while the vehicle was still under warranty. the vehicle was taken to the dealer who claimed they couldn't find a leak. the vehicle was taken to two other technicians who both agreed that there was a leak. the serpentine belt cracked at 90000 miles. the transmission cooler line clamps were replaced. *nm | |||
| 04/03/2004 | 1 | ||
| 1998 plymouth voyager was involved in an accident and the air bags did not deploy.(nar) *mr another driver attempted to make a right hand turn from the median and ran into the consumers vehicle. the consumer received recall#02v293000 via mail. the impact was on the front passenger side and the vehicle was totaled. *sc *jb *cb | |||
| 04/14/2004 | 94000 | 1 | 02/07/1999 |
| While driving, the air bag light illuminated and the horn/cruise control intermittently failed. recall#02v29300. the dealership would not repair because the vin was not included in the recall. *jb the consumer was told the colck spring was the problem. *sc *jb | |||
| 01/01/2004 | 1 | 02/01/2002 | |
| The horn malfunctioned. the consumer had the vehicle inspected after the air bag light flashed. the consumer was told that the clock spring needed to be replaced. a recall was issued for this make, model and year but this vehicle was not included in the recall . *ak the air bag light remained lit and the turn signal went out. *sc *jb | |||
| 04/20/2004 | 115000 | 1 | |
| The consumer received recall 02v293000 regarding the air bag clock spring failure. after putting the vehicle on the diagnostic machine, a different code came up that didn't match the recall code. the dealer claimed that unless the codes matched the recall, the repair work will not be done. *ak *sc *jb | |||
| 10/30/2003 | 1 | ||
| Driving down road on haskell in dallas, tx im not sure if i hit a pot hole or not but all of a sudden both air bags steering and dashboard deployed. *la | |||
| 08/25/2003 | 67000 | 1 | |
| The horn assembly sounded off and on intermittently, which caused a short through the vehicle. while pressing the horn there was one minute communication. *ak at times it stayed on for 30 seconds to a minute. the problem was diagnosed for a cost of $350. when the dealer diagnosed it, the cost went up to $1000. as a result of the problem being in the steering unit which housed the air bag. dealership disconnected the horn. *ph. there was a recall regarding the clock spring which was replaced. *jb | |||
| 09/03/2002 | 70367 | 1 | 03/01/1998 |
| My 1998 plymouth voyager is not on the recall list for the clock spring replacement. i experienced the same problem with this vehicle and had it fixed before the recall came out. chrysler is now refusing to reimburse me for the repair claiming it is not in the original recall list. i believe the recall list is not reaching all of the effected vehicle's and should include all 98 voyagers. *jb | |||
| 04/07/2001 | 0 | ||
| Consumer was sitting at stop light 50feet in traffic and was hit from rear by another vehicle . dual airbags didn't go off, and passenger's seat broke at top. dealership was aware of problem.*ak | |||
| Air bag light and engine check light illuminated on the dash, also, when driving without prior warning head gasket needed replacing. please provide any further details.*ak | |||
| 05/29/2000 | 1 | 07/01/1999 | |
| Was driving at 45mph. saw an object on the road (looked like tire/wheel), but didn't have enough time to avoid the obstacle. my van ran over the obstacle, and hit the undercarriage of the vehicle. we did not feel any impact at all. after driving over the obstacle, both the driver and passenger side air bags deployed. contacted chrysler. they sent a special investigator to check the vehicle. after 1 month, received a letter from chrysler declining any manufacturing responsibility in this matter. i would appreciate any assistance you could provide. thanks.*ak | |||
| 01/03/2000 | |||
| While driving 45mph another vehicle made a u turn without warning. voyager hit other vehicle which pulled over to the right, rearending vehicle. driver's side was damaged. upon impact, neither air bag deployed. 2 rear passengers were thrown forward into the bucket seats, even though both were buckled in. neither shoulder belts restrained the 100lb child or the 70lb child. paramedics arrived on scene & treated everyone. driver in hospital next day for torn ligaments & in need of therapy. *ak | |||
| 10/09/1999 | |||
| When involved in a head-on crash, there was no deployment of the driver's side or passenger's side air bags. front end damages totaled $4.300.00. the van is being repaired. please provide any further information. *ak | |||
| 03/10/1999 | 0 | 01/01/1999 | |
| Consumer was in a accident, hitting a other car and air bag did not deploy. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 08/08/2005 | 1 | ||
| Dt: caller got recall work done on clock spring, but it did not fix the problem. the air bag light was on before it was fixed, and now the air bag light was off , and the abs light and engine light were on, and none of gauges worked. dealer said there was nothing else they could do. dealer said they could do a diagnostic, but consumer would have to pay for it. manufacturer has not been contacted yet.*ak | |||
| 07/28/2005 | 1 | 03/08/1998 | |
| I own a 1998 plymouth voyager with 60,000 miles on it recently the air bag light came on and will not go off. i did some research via the internet and find out that there was a recall for the clock spring plus other recalls that we have never received for the van. this really concerns me for the safety of myself and my family. i will never buy another chrysler product if this is the way they are going to treat their customers plus i no longer like chrysler products because of other problems that we have had in the past. *nm | |||
| 10/25/2004 | 2 | ||
| While driving srs air bag light appeared on the dashboard and remained on and the horn failed to come on when applied. the consumer took the vehicle to the dealer for inspection, and the mechanic determined that the clock spring needed to be replaced. *ak *sc | |||
| 04/03/2004 | 69000 | 1 | 09/15/1998 |
| Recall 04v480000 concerning air bag clock spring failure. air bag light illuminated while driving. dealer was notified. dealer informed the consumer that vehicle was not covered under a manufacturer's recall.*ak | |||
| 10/15/2004 | 44966 | 1 | |
| Consumer received recall 04v48000 concerning clock spring failure. consumer was denied service since air bag light was not on. consumers' recall letter stated under 70000 miles to take the vehicle in for repairs. *ak | |||
| 11/27/2002 | |||
| After dealership did the recall for the clock spring the speed control light came on and stayed on. ts | |||