Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS | ||||||||||||||||
| 04V480000 | DAIMLERCHRYSLER CORPORATION | from 03/01/1998 to 08/31/2000 | V (Vehicle) | 955344 | 10/12/2004 | ODI | CHRYSLER GROUP LLC | 10/06/2004 | 10/12/2004 | |||||||
| Defect Summary | On certain minivans, the driver's air bag may become disabled due to a failure of the clockspring, which is located in the hub of the steering wheel. | |||||||||||||||
| Consequence Summary | This condition will manifest itself through illumination of the air bag warning lamp, and could eventually result in a driver's air bag open circuit, if the part is not replaced in a reasonable amount of time. | |||||||||||||||
| Corrective Summary | Dealers will replace the clockspring assembly on all covered vehicles with 70,000 miles or less. for those vehicles with more than 70,000 miles, daimlerchrysler will offer an extended lifetime warranty under which it will replace the clockspring at no charge if it fails. daimlerchrysler will also reimburse owners who have paid to have the clockspring replaced on their vehicles. the recall began on october 12, 2004. owners should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. d17.customers can contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| 0801102 | 08/19/2002 | 635678 | Concerns with the air bag warning indicator lamp on intermittently or constantly. *tt | 10/30/2002 | |
| 082700 | 09/29/2000 | 6092304 | Subject regarding non-deployed airbag handling procedures. *tt | 12/04/2000 | |
| AIR BAGS - ON-OFF SWITCH ASSEMBLY | |||||
| 083799 | 11/12/1999 | 081798C | 6089800 | Daimlerchrysler corporation is now offerinb airbag on / off switches for selected vehicles. *tt | 02/25/2000 |
| 081798 | 12/30/1998 | 603153 | Subject regarding airbag on - off switches. *yc | 02/05/1999 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL | ||||||
| RQ04001 | CHRYSLER GROUP LLC | 01/28/2004 | 06/04/2004 | DRIVER AIR BAG CLOCKSPRING FAILURE | ||
| Complaints report air bag warning light illuminates, and this may be accompanied with a non-functioning horn and/or cruise control (if equipped).this is indicative of an open-circuit clockspring failure (results in non-functioning driver's air bag), similar to the failure condition that was the subject of daimlerchrysler's recall of model year 1996-1998.5 minivans (recall no. 02v-293).this recall query has been upgraded to an engineering analysis (ea04-013). | ||||||
| EA04013 | CHRYSLER GROUP LLC | 06/04/2004 | 05/25/2005 | DRIVER AIR BAG CLOCKSPRING FAILURE | 04V480000 | |
| The driver air bag clockspring can develop an open-circuit condition resulting in nonfunctional driver-side frontal air bag, horn, cruise control (if equipped), and/or steering wheel radio control (if equipped).in its october 5, 2004 letter to nhtsa, daimlerchrysler stated that it will conduct a safety recall and replace the clockspring assembly on all my 1998.5-2000 daimlerchrysler minivans, built between march 1998 and august 2000, with 70,000 miles or less.it will also provide a lifetime warranty for this component on my 1998.5-2000 minivans, regardless of mileage.the details of the corrective action are described in daimlerchrysler's letter (see recall no. 04v-480).the agency believes that further expenditure of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists with respect to those vehicles covered only by the lifetime warranty.the agency will take further action if warranted by the circumstances.see page 2 for additional information. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 11/18/2009 | 96000 | ||
| Tl* the contact owns a 1999 plymouth voyager. he contacted the dealer in reference to recall campaign id number: 04v480000 (air bags). he was advised that the parts were on backorder. no repairs have been made. the failure mileage was 96000. the current mileage was 97000. the vehicle identification number was unavailable. | |||
| 11/13/2009 | 14700 | 1 | |
| Driving down the road hit a bump stopped the car then air bags deployed. *tr | |||
| 04/06/2009 | 146520 | ||
| Tl*the contact own a 1999 plymouth voyager. the clock spring caused the air bags, horn and cruise control to fail. the dealer stated that the parts were on back order. they don't know when they will be able to repair the vehicle. the failure mileage was 146,520. | |||
| 02/23/2006 | 57000 | 1 | 07/01/2003 |
| Dt*: the contact stated while driving 30mph, the airbag warning light illuminated without any prior warning. afterwards, the dash panel clock, radio, and heating defroster stopped working. the contact parked the vehicle and attempted to turn the engine off. the key would not release from the ignition and the engine continued running. after multiple attempts, the contact removed the battery cables from the battery and reattached them. the engine stopped running, but the clock and radio illuminated indicating normal function. although the key remained in the ignition, the vehicle was not seen by a dealer. | |||
| 07/07/2005 | 104000 | 1 | 04/16/2004 |
| Dt: the consumer stated that 1999 plymouth voyager was recalled. under 04v480000 and chrysler # d17 concerning clock spring faikure. the dealership that the consumer spoke with said that they would not repair the recall for free because the vehicle was over 70,000 miles. the owner's recall letter stated that if the clock spring failsedthat the dealership will replace the clock spring at no charge regardless of the mileage. the owners vehicle the air bag light did not go off. the dealership was contacted about a month ago. also, when consumer received the recall letter he not contacted chrysler at this point, but had plans to do that. consumer was concerned that the air bag may fail if the van was in an accident. *ak | |||
| 07/07/2005 | 34000 | 1 | 07/03/2005 |
| Dt: caller stated that this was a clock spring recall repair. when dealer repaired the clock spring the steering wheel was not centered but was at the 10 o'clock position. the dealer left the steering wheel scratched, greasy and with black lines and marks on it. it took the dealer three hours to conplete the repairs although the recall letter stated it would only take 45 minutes. dealer could not find the recall letter that caller gave them.*ak | |||
| 02/03/2005 | 1 | 03/13/2004 | |
| Recall #04 v 48 000/air bag clock spring: vehicle had the recall repairs done. within a week the consumer states, that the dashboard gauges stop operating, the air bag light illuminate again and the cruise control / horn become inoperative . the dealer was notified. the dealer wants to charge the consumer for a diagnostic check and possible charges for additional repairs. *jb | |||
| 10/27/2004 | 1 | 02/20/2004 | |
| 04 v 480 000/air bag clockspring: after the recall repairs was made,the horn failed to operate. the dealer was notified. the dealer informed the consumer that something else was causing the problem. consumer is insisting that the horn was operating properly before this repair was done. *jb | |||
| 04/19/2003 | 78000 | 1 | |
| Consumer was driving on a winding road doing the speed limit when another vehicle pulled out in front and caused a collision. consumer's vehicle t-boned the other vehicle. in a delayed reaction, the air bags deployed. this caused driver to sustain major chest injuries. also, two other passenger's sustained injuries. *ak *tt | |||
| 09/13/2004 | 84912 | 1 | |
| The horn stopped working on the vehicle. the clock spring was replaced. a recall for the clock spring was received and the manufacturer will only pay for the clock spring and not the horn. nhtsa recall 04v480000. *jb | |||
| 07/08/2004 | 81615 | 1 | 11/20/2000 |
| Vehicle experienced the same defect as stated in air bag clockspring recall 04v293000, and the clockspring had to be replaced, but vin wasn't included. *ak tghe vehicle cruise control also stopped working. *nm | |||
| 07/06/2004 | 83000 | 3 | 07/02/2004 |
| I own a 1999 chrysler plymouth voyager minivan that appears to suffer from a defective clockspring. the horn and cruise control do not work. the airbag warning light stays lit as well. the vin is 2p4fp25b1xr356299. the appropriate nhtsa odi# is ea 04-013. *nm | |||
| 2 | |||
| Air bag indicator light was flashing on and off followed by the horn malfunctioning. the problem was due to clock spring failure. *ak | |||
| 01/20/2004 | 69000 | 3 | |
| While driving at 35 mph air bag light came on on the dash board. when air bag light illuminated cruise control and horn stopped working. dealer found that the clock spring needed replacement. a recall for 1996-1998 model year vehicles was issued, but this vehicle was not included due to model year. *ak | |||
| 03/10/2004 | 60000 | 2 | 01/20/2000 |
| Clock spring assembly shorted on 1999 plymouth voyager - loss of airbag,horn at 60000 miles. recall previosuly issued for 1996-1998 years of same model. *ak | |||
| 03/07/2004 | 65000 | 9 | 07/11/1999 |
| The airbag light stays on, the horn doesn't work and the cruise control won't work. all failed at the same time.*ak | |||
| 1 | |||
| While making a hard right turn consumer noticed that air bag indicator light illuminated. then, stayed on for two days. later, consumer had to depress the horn, and realized there was no sound. consumer was informed that a clock spring needed to be replaced. *ak | |||
| 01/12/2004 | 4 | 02/03/1999 | |
| When driving at any speed air bag warning light appeared. *ak consumer also heard rubbing, whistling noise when turning steering wheel. dealer said that vehicle is ok to drive. took vehicle to dealer regarding the air bag warning light, it was found out that clockspring was shorted. clockspring was replaced by dealer. consumer called daimlerchrysler and was told that there's no recall on clockspring on the vehicle. *la | |||
| 02/06/2004 | 3 | 07/15/1999 | |
| On our 19'99 plymouth voyager, the airbag light started coming on intermittently when turning the steering wheel to the left. after a few days, the light stayed on while the van was running and we noticed that the horn and cruise control also were no longer operating.*ak | |||
| 01/02/2004 | 111000 | 1 | 07/04/1999 |
| Clockspring failure. air bag light is on all the time cruise control and horn do not work, it started in jan 2004. *jb | |||
| 02/02/2004 | 66000 | 1 | |
| The vehicle was taken to the dealer because the air bag light illuminated and the horn would not function. the dealer's mechanic determined that the clockspring assembly was the cause of the problem and must be replaced. *nm | |||
| 01/02/2004 | 80927 | 1 | |
| Clock spring failed. a recall was issued, however this vehicle was not included in the recall due to vin. *ak | |||
| 12/02/2003 | 78294 | 1 | 07/12/1999 |
| Defective clockspring that would light up airbag light on dash but, only when turning to the left. this condition, i was told by the dealer, disabled my airbag. the dealer left it up to me to decide if i want to replace this defective part or, drive the vehicle without the protection of the airbag. chrysler customer assistance only recommended i have vehicle serviced. writes stacie perry, senior staff representative daimler chrysler customer assistance center; additionally, daimler chrysler recommends that you have the repair performed at your local daimler chrysler dealership. when i responded to the daimler chrysler customer assistance center with the question; ...it is safe to drive with the potential of not having my airbag deploy in the event of an accident. is that correct? their response was, again, if something is malfunctioning on your vehicle, daimler chrysler strongly recommends that you have it repaired. this language, in my opinion, is not strong enough for me to fork over 231.00 dollars for a repair that should not be necessary. the owners manual states that the airbag is designed to be maintenance free. considering the fact that previous model year vehicles exhibited the same problem, i would suggest that chrysler has a known problem. *nlm | |||
| 10/16/2003 | 1 | ||
| Consumer stated that air bag light came on and stayed on all the time. this affected horn and cruise control, both did not work.*ak | |||
| 08/27/2003 | 67000 | 03/17/1999 | |
| I own a 1999 plymouth voyager. recently, our airbag light would come on intermittently while driving. also, the horn would work intermittently as well. we have a friend that owns a 1998 voyager and she told us that she had the same problem, and it was caused by a defective clock spring. she had her van repaired at no charge by the chrysler dealership, as they had had so many complaints and incidents of this part failing that they actually extended the warranty of the clock spring on the 1998 model to a lifetime warranty. when we took our 1999 voyager in for repair, we were also told that our clock spring was not working. however, the warranty was not being extended for the 1999 models, so the repair cost us $198.00. we were told to keep our reciept in case chrysler ever issued a recall or changed the status of the parts warranty in the future, so we could get a refund. of course, i feel there is very little chance of that ever happening. my main complaint is that if chrysler know that this part is defective, why they are not recalling the parts instead of waiting until there are so many complaints that they secretly extend the warranty, which gets them out of the normal notification procedures they have to do during recalls. this is a clear case of knowing a problem exists but doing nothing about it. | |||
| 06/02/2003 | 760000 | 1 | |
| Clockspring has failed, causing airbag and horn to be inoperative. dealer notified. *ak | |||
| 05/27/2003 | 1 | 03/15/2003 | |
| The air bag light came on and did not go off. the horn was inoperative since the air bag light came on. the check engine light also illuminated. the vehicle was taken to the dealer, and the consumer was told they were having a lot of problems with the same vehicle. *nlm....*ak driver's side door light switch did not work, the switch had to jiggled for the light to come on. *tt *jb | |||
| 05/20/2003 | 1 | 02/01/1999 | |
| The air bag light illuminated on the dashboard, which also caused the horn not to work. the consumer was informed about a recall regarding the issue, however the consumer vehicle was not included in the recall. the consumer had to pay to have the clock spring replaced. *jb *cb *nlm | |||
| 05/15/2003 | 03/25/2003 | ||
| I purchased a used 1999 plymouth voyager. when i took it to a dealer in carlsbad, ca. bob baker, i asked about two problems i have with it. the horn doesn't honk, and the air bay light stays on all the time. i was told they'd be fixed free. when they called regarding other repairs, they said the items wouldn't be fixed free, that my particular 1999 plymouth voyager wasn't included in a recall. i objected and also found the repair costs expensive for me, and i was told to go ahead and pay to have it fixed, that there will be a recall coming up and when it does i can show the receipts and get a refund. why are some 1999 included and others not, when they have the same problems others are fixed for under recall? also the low fuel bell rings after you fill the tank until the tank level gets down to about 3/4 tank. ( it does ring when the fuel is low, too). i want my horn fixed, it's an important safety feature. also the light service engine soon came on, and i just had a tune up, etc. i took the vehicle in to a repair shop because the dealership costs so much and it cost me $58.00 to find out that the gas cap wasn't sealing properly. the new cap i bought is imprinted with information about it having to be placed on properly. this new cap i believe is imprinted this way because of a problem that came up. i am disgusted and broke after having to pay for such a diagnosis and then 15.65 for the new cap. *jb | |||
| 03/13/2003 | 1 | ||
| The air bag light illuminated on the dash board. *jb | |||
| 03/13/2003 | 1 | ||
| The horn no longer worked, due to possible clock spring failure. *jb | |||
| 11/09/2002 | 1 | 08/01/2001 | |
| The airbag illuminated, which caused the horn and crusie control to not to work, also the fuel sensor was defective which caused the vehicle to run out of gas. ts *jb | |||
| 01/01/2002 | 1 | 02/01/1999 | |
| Airbag light remains illuminated on dashboard intermittently. dealer has been contacted. *ak. consumer states that while driving 5-10 miles, airbag light comes and goes several times. *yd | |||
| 05/01/1999 | |||
| I heard on the news that failure of the airbag/horn/cruise control mechanism has been reported on this vehicle and that no recall had yet been determined. i experienced the same failure. to date, only the horn has been repaired but the dealership inform | |||
| 03/20/2001 | |||
| Ea 01 007/air bag clock spring: air bag light staying on intermittently. dealer / manufacturer were not notified. please feel free to provide any further details on this matter.*ak | |||
| 03/01/1999 | |||
| I was at a stop and was hit head on by a midsize sedan traveling at about 40 mph and neither airbag deployed. the damage to my car was over 7000 dollars and the other vehicle was totaled. | |||
| AIR BAGS - FRONTAL | |||
| 05/14/2005 | 40000 | 2 | 06/17/1999 |
| Dt: the owner was involved in a crash and the air bags did not deploy. this was the second time that this vehicle had a complaint filed on the air bags not deploying. the owner was involved in another crash with the same vehicle and the air bags did not deploy at that time either. the owner was stopped in traffic and another vehicle hit the owner from behind. neither front air bags deployed from the vehicle when impacted. owner has had an investigator from odi come investigate the first incident. the owner would like for another investigator to check the second incident. there was a recall on the air bags in october 25, 2004. owner's vehicle was in the repair when the odi investigator reviewed the complaint. the car was totaled on this last crash. the owner has a police report. there were no injuries reported. the dealer's information was unavailable at this time to the consumer.*ak | |||
| 10/01/2004 | 63560 | 1 | |
| After striking another vehicle from the rear, at approximately 25 mph the air bag did not deploy. a recall letter was received nhtsa recall 04v48000. *nm | |||
| 08/11/2004 | 82000 | 1 | |
| The air bag light was on and the horn and cruise control were not working. the manufacture recall did not include this vehicle. *jb | |||
| 06/15/2004 | 70000 | 2 | 05/25/2004 |
| Consumer was concerned that air bag light remained illuminated while driving, and horn was inoperative.*ak | |||
| 05/13/2004 | 90000 | 4 | 10/01/1999 |
| After starting the ignition, the air bag warning light would stay illuminated. the cruise control and horn failed to work at times. *jb the egr valve failed. *sc *jb | |||
| 01/01/2004 | 1 | 12/16/1998 | |
| Per nhtsa action number rq04001. i own a 1999 plymouth voyager and the cruise control quit working and found this open investegation.*ak plymouth has changed the clock spring on this vehicle at least twice in the past due to a clicking sound in the steering wheel. now my wife does not have cruise and the vehicle is no longer under warranty. thought you might want more consumer input. | |||
| 11/04/2003 | 70000 | 1 | |
| At any speed air bag light stayed, and the horn did not work. there was a recall for 1994-1998 vehicles of the same make and model. the recalled vehicles had the clock spring replaced. *ak *mr | |||
| 05/14/2003 | 1 | ||
| While driving the brakes locked-up resulting in a head-on collision at approximately 55 mph. after the vehicle came to a complete stop the consumer unbuckled the safety belt and used her body to shield her grandson sitting in front passenger seat. the passenger air bag then deployed and broke consumer's neck upon impact. *nlm | |||
| 10/15/2002 | 1 | ||
| Consumer states while driving both driver and passenger air bags deployed without warning. mr | |||
| 11/17/2000 | |||
| Vehicle was involved in a collision, and frontal air bags failed to deploy. *ak | |||
| 12/04/2001 | 2 | 05/01/1999 | |
| During roll-over airbags did not deploy when bumper hit, son fell out of seatbelt due to its positioning in van | |||
| 02/05/2001 | 1 | 06/01/1999 | |
| Consumer was involved in a 35 t0 40 mph frontal collision in which driver's and passenger's air bags did not deploy. also, upon impact, both rear seats broke away from the seat tracks which caused a child to be nearly thrown from vehicle. *ak | |||
| 03/12/2000 | 1 | 11/01/1998 | |
| When van was involved in inter-sectional crash driver's side air bag did not deploy. van was hit on front passenger's side first. van went into a spin, flipped over on the driver's side, and bounced back up. van was totalled in the crash. *ml | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 11/08/2004 | 1 | ||
| The air bag light appeared on the dashboard and remained on. consumer took vehicle to the dealer for inspection. *ak *tc | |||
| 12/19/2003 | 1 | ||
| While driving the srs light appeared on the dashboard and remained on. consumerwas able to maintain control of the vehicle, and drove it to the dealer for inspection. mechanic determined that lock spring needed to be replaced. *ak | |||
| 08/10/2004 | 82000 | 06/10/1999 | |
| 1999 plymouth voyager, the horn and the airbag warning light appeared on dashboard indicator. | |||
| 06/15/2004 | 66500 | 3 | |
| At all times air bag light was on. also, cruise control and horn malfunctioned. dealer examined the vehicle, and found that the clock spring was the problem. there was a recall for this vehicle, but consumer's vehicle was not included in the recall due to vin. *ak | |||
| 06/28/2004 | 2 | ||
| Consumer noticed that air bag indicator light flashed on and off, followed by the horn malfunctioning. these problems were due to the clock spring failing . vehicle's make/model, and year was under a recall. but consumer's vehicle was not covered under the recall due to vin. *ak | |||
| 03/29/2004 | 109000 | 1 | |
| The vehicle's clock spring failed without warning. as a result the air bag sensor light stays on and the horn has become inoperative. *mr | |||
| 01/21/2004 | 113000 | 1 | |
| The air bag lights illuminated continuously. the air bag light only went off when the vehicle was turned off. this indicated a failure in the air bag system that may result in the air bags not deploying or deploying prematurely. *ak *nm | |||
| 11/17/2003 | 63000 | 1 | 06/01/1999 |
| While driving air bag warning light appeared on the dashboard intermittently. *ak the clockspring was replaced due to the horn being inoperable. *ph | |||