Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 020300 | 02/25/2000 | 609984 | Experiencing a knocking / clunking sound coming from the front sway bar link heard inside and outside the vehicle when driving over rough roads. *tt | 04/12/2000 | |
| SUSPENSION - FRONT | |||||
| 0200401 | 07/06/2001 | 620914 | Experiencing a squawk / creak / groan sound from front suspension while driving over rough / bumpy roads. *tt | 09/04/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/13/2013 | 102000 | ||
| My minivan has a badly corroded driver side strut tower that chrysler knows is a product flow yet will not authorise repairs to. this places all owners families and the general public at grave danger when this tower collapses for the vehicle looses steering and the wheel falls off. i feel a recall is in high order before someone gets injured or killed.this may have happened already.all minivans from 1996-2000 are affected.all my calls have fallen on deaf ears. own up to your product flaw chysler and do the right thing! you got government bail out money how about bailing out your customers and the general public at large. i hope my family or the general public will not succumb to this product defect. | |||
| 10/04/2011 | 130177 | ||
| Driver's side upper strut tower sheet metal rusted through - passenger side strut tower, like new(no rust at all) many other like vehicle complaints found on internet search | |||
| 10/27/2006 | 78500 | 1 | 10/15/1999 |
| Dt*: the contact stated when the vehicle was taken in for a state inspection; the mechanic noticed the driver side strut tower was badly corroded. the mechanic expressed that the vehicle would probably not pass inspection the next time. the vehicle was taken to the dealer, who contacted the manufacturer to check for recalls. the vehicle was not involved in any recalls. the service dealer also suggested that the contact should file a complaint with the manufacturer. the contact planned to notify the manufacturer after filing a complaint with the nhtsa. updated 01/10/06. *jb | |||
| SUSPENSION - FRONT | |||
| 05/27/2009 | 125000 | 1 | |
| Tsb #2304402 and nhtsa #10000317: i have this problem of a rusted out strut tower. my mechanic informed me that it could be dangerous to drive. although this is a common problem for 1996 - 2000 minivans for all three chrysler models during those years, there is no recall by the manufacturer, and there should be. *tr | |||
| 10/30/2008 | 58000 | 1 | |
| Just informed from mechanic that my front strut towers are rusted through. driver side is completed rotted away and passenger side should happen after this winter. my 2000 plymouth voyager has under 60,000mile and has only 2 owners. i have researched that this is way too frequent in voyagers from 1996 to at least 2000 for their not be a mandate recall on this. the repair cost can cost up to $3000 which most people cannot afford. through my internet research, i am aware that chrysler issued some sort of suggested fix for the problem in 1992 but not a recall. this is a serious problem and i know if at least 6 people personally that are having the same problem. something needs to be done! *tr | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 09/16/2003 | 65448 | 2 | 10/10/2002 |
| Ball joints factory installed with no grease fittings dried out with no way to lubricate. causing popping, knocking noise under front end of plymouth voyager. this was found after an accident where the front end of vehicle was off in a ditch. mechanic had overlooked this issue earlier and the joint broke on that customer. this was not the cause of my accident but mechanic had seen it before and spotted it immediately. i could not locate anything on the web site regarding this issue. i do not feel like i should have to pay for this repair. chrysler should know better. | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 02/24/2006 | 44060 | 1 | 10/01/1999 |
| Dt*: the contact stated while driving, there was a noise in the front end. the vehicle was taken to an independent repair shop and it was determined the driver side strut tower rusted through. the vehicle was then taken to an auto body shop were the strut tower was rewelded. updated 03/22/06. *jb | |||
| 02/08/2006 | 88540 | 1 | 02/05/2006 |
| Front left strut tower corrosion, it is rusting badly and could fail at high speeds. there was a tsb a few years ago #23-044-02. i believe that because of this defect that affects 1996-2000 mini vans my family is in danger. *nm | |||
| 03/27/2005 | 42000 | 1 | 10/01/1999 |
| Dt: consumer stated that the left front strut housing has rusted and cracked. the consumer felt it was due to salt corrosion. there was a possibility that the right front strut housing will have the same problem. *jb rupture of metal discovered at inspection at 41,885 miles reported to dealer and chrysler corp. soon after discovery. *tt *sb | |||