Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 03/23/2012 | 97908 | ||
| I bought 4 new pirelli cinturato p5 tires for my 2002 toyota camry in february of 2010 from discount tire. i was told that these tires they easily last for 85,000 miles before having to replace them. since then i gone back to discount tire to have them regularly rotated and balanced. last tire rotation was in the month of december 2011. when i went to get my tires rotated and balanced again on 3-23-2012, i was told that two of the tires are already worn out and other two are close to getting worn out and i would be better off to get new tires to keep me safe while driving. i informed the sales personnel that these tires are just two years old and with less than 27,000 miles since purchased. he mentioned to me that tires many a times do not give the mileage they are rated for. in my case, i got less than 1/3rd of the rated mileage. with my driving pattern (12,000 miles/year), i would have expected these tires to last for about six years as i take good care (rotating, balancing, and alignment) of them. with my driving pattern (12,000 miles/year), i would have expected these tires to last for about six years as i take good care (rotating, balancing, and alignment) of them. | |||
| 02/22/2009 | 30000 | 1 | |
| Tread is separation and vibration when driving. *tr | |||
| 10/03/2008 | 136444 | 1 | |
| Tl*the contact owns a 2002 toyota camry. the vehicle has sumitomo tires. while accelerating from a stop or driving up to 55 mph, the vehicle would hydroplane. the contact noticed that the tread was bald on the one year old tires. the vehicle was driven to a sears repair shop for a routine tire rotation three times within one year. on each visit, the mechanic stated that the tires were not defective. the manufacturer was not notified. the dot number, tire line, and tire size were unknown. the current mileage was 142,000 and failure mileage was 136,444. updated 03/12/09. *lj updated 03/13/09. *jb | |||
| 01/15/2005 | 41453 | 1 | 02/12/2002 |
| Tl*the contact owns a 2002 toyota camry. the vehicle has b.f. goodrich traction t/a tires, size 205/65r15 (na). the tread on all four tires has cracks on the first and last rows. b.f. goodrich offered to give the contact new tires at a 40 percent discount. the contact has pictures available. the tire failure mileage was 14,500. the vehicle failure mileage was 41,453. updated 08/14/08 *bf updated 08/14/08 | |||
| 07/11/2008 | 1 | ||
| 3 flat tires faulty valve stems in all 3 tires replaced the 3 valve stem. replaced valve stem part number is tr414. *tr | |||
| 12/01/2005 | 19180 | 10 | 07/08/2002 |
| My 2002 toyota camry is the worst car i have ever driven in snowy conditions. it has no traction, fishtails, can barely make it up hills, etc. a mechanic (not at toyota) also pointed out the tires were wearing unevenly and very quickly (i have put fewer than 20,000 total miles on this car). last week i was coming around a corner in the snow (at about 10 mph) hit a slippery patch and the car seized up completely. i slid across the road and into another car. now looking at the nhtsa site, i see that i am not alone, and that the tires that come with the car from the factory are not meant for all weather driving. i am outraged. like others i bought this car because of its reputation as a safe family car. i called the service manager at my dealer who basically said too bad. toyota is not doing anything with tires at this time. he did admit, however, that the tires on the car are considered 'high performance' and are not meant to be used in the snow. great. i too have an appointment to buy $500 worth of new tires tomorrow. i feel toyota should pay for some if not all of this. not likely. it is also not likely that i will ever buy another toyota. people need to be informed of this very dangerous situation. it could easily be life-threatening. | |||
| 04/27/2004 | 200 | 01/23/2002 | |
| Original tires do not function on road if any light rain or snow is present. hazardous. | |||
| 12/01/2004 | 1 | 10/01/2001 | |
| Continental touring contact as tires experienced tire failure, 2 front tires have same wear pattern. the steel cable was exposed. *bf the consumer was told that the tires seemed as if they were running while under inflated as the outside edges on all four tires were worn. the recommended pressure on the door frame was conflicting with the information on the tire. *sc *jb | |||
| 12/01/2004 | 1 | 10/01/2001 | |
| Continental touring contact as tires experienced tire failure, 2 front tires have same wear pattern. the steel cable was exposed. *bf the consumer was told that the tire seemed as if they were running while under inflated as the outside edges on all four tires were worn. the recommended pressure on the sticker was conflicting with the information on the tire. *sc *jb | |||
| 12/01/2001 | 1 | 11/30/2001 | |
| The original tire that toyota placed on my 2002 camry xle v6 was unsatisfactory to the point of being dangerous. even in a new condition, the tires never provided adequate traction in rain or snow, frequently sliding with the abs system engaged. i now notice on the internet that this is a frequent complaint of many other owners of this specific tire, even on other than toyota manufactured vehicles. the tire in question is the bridgestone potenza re92 p215/60r16 94v. toyota refuses to address the problem. *jb | |||
| 11/07/2004 | 12100 | 1 | 11/02/2004 |
| Tire separation on goodyear tires. driver side rear tire blew out on freeway damaging the wheelwell and scraching the car with the flying rubber. the other tire was flaking on near the treads. goodyear is going to replace two rear tires. *ak | |||
| 08/18/2004 | 9000 | 4 | 08/15/2002 |
| 2002 toyota camry lev6 w/15 rims. car is unstable at high speeds. we are now on our third set of tires and the car only has 21,000 miles on it. first set (continental) became bald on outside edge of both front tires at 9000 miles. tires were rotated (front to rear, rear to front) and front end alignment was done. tires became bald on outside edge after only 8000 miles (17000 total miles on car). dealer replaced all 4 tires with dunlop and i had to pay for a four wheel alignment. after 2500 more miles car again became unstable at high speeds. it started at about 75 mph and as the tires wore it became unstable at lower speeds 55-65 mph. the dealer replaced all four tires again with michelin this time and did another front end alignment. now with only 1200 miles on the new tires it is again becoming unstable at high speeds 65-75 mph. we would like toyota to acknowledge the problem and come up with a solution. *jb | |||
| 03/31/2004 | 16200 | 1 | 01/01/2003 |
| Complaint regarding tire equipment on 2003 toyota camry. *mr firestone denied honoring the warranty for the defective tires. the authorized bridgestone and firestone dealer informed the consumer if he could not produce the receipts to show that the tires were rotated every 5000 to 6000 the warranty would not be covered. the consumer's cell#: 973.462.0888 *sc *jb | |||
| 04/14/2004 | 1 | 04/16/2002 | |
| Purchased 2002 toyota camry xle on 4/16/02. the car was equipped with bridgestone potenza p215/60r16 94v re92 tires. experienced very poor performance this past winter. traction very bad in winter conditions and also wet roads w/o snow. brought car to the dealer for service on 4/14/04 with 19.020 miles on it and was told i had to replace the tires due to excessive tread wear. i refused to pay for four new tires and replace the front two for my own safety. i have sent a letter to bridgestone & i am awaiting a reply. other numbers on the tires were 34350 exbm 25816-2 e 92 mz tread wear 160. *jb | |||
| 03/19/2004 | 20000 | 6 | 01/11/2003 |
| While driving at low speeds or parking in a parking space the vehicle suddenly accelerated. the dealer inspected the vehicle six different times but could not duplicate or correct the problem. *ak see voq 10062883. *dsy on one occasion while parking the vehicle surged forward and hit a post (no damage reported). the consumer had to replace the tires at 21000 miles because they would not move while on ice or snow. *nm | |||
| 01/01/2002 | 2 | 12/24/2001 | |
| Rotten egg smell since the car was purchased. complained to toyota dealership and the regional rep without a resolution. the rep suggestion was to just put premium gas in it. certainly not what i expected from toyota but i have been putting premium gas in the car and it does seems to tame the smell somewhat. in addition we have had problems with the front alignment and the car pulls to the left. have purchased a life time alignment warranty but it still seems to go out of alignment quickly. also have a constant wind problem with the driver side front door. been repaired once, going into the shop again to repair. also the original tires had to be replaced at 24,000 miles. i wouldn't consider a toyota in future car purchases.*ak | |||
| 03/19/2002 | 1 | ||
| Car pulled to the left from the day it was purchased. dealership tried on 3 separate occasions to fix the problem with no luck. they blamed the roads. tires were also useless under snowy conditions, providing minimal traction. *la | |||
| 01/24/2002 | 4 | 07/08/2002 | |
| Hi! this is regarding my camry 2002. tires started balding unevenly, noticed at 4000 miles secondary to faulty alignment. tires front two only replaced by toyota on lodging a complaint. tires were again balding after another 4000 miles or so. faulty alignment. toyota and dealer refuse to acknowledge my concerns and have got alignment checked on a monthly basis times 3 and has been faulty on each occasion. tires went completely worn out, bald with the metal wires coming out.(have all 4 tires as evidence). i had to purchase four new tires and get the alignment fixed on each occasion within the first one year of purchasing my new camry. i have spent more than $1000 on tires and alignment and toyota refuses to help me out in correcting the faulty alignment and all the trouble i have been through with a new car!!! *la | |||
| 01/05/2003 | 1 | ||
| 2002 toyota camry noticeable pulling to the left after regular tire rotation, alignment. premature wear of tires to the point of replacement at 21,xxx miles.fter researching on toyota message boards, this appears to be a common and potentially serious issue that needs to be addressed by toyota.*ak | |||
| 10/24/2003 | 2 | 06/13/2002 | |
| The tire showed signs of excessive wear on the inside and outside of them. the consumer took the vehicle to the dealership and had the tires rotated, balance and aligned. continental touring contact as lsize# p205/65r15 dot# acur3k42702. *jb *scc | |||
| 10/01/2002 | 24000 | 1 | 01/01/2002 |
| The vehicle was taken in for routine inspection and the mechanic noticed all 4 tires were wearing on the inside and outside, some pieces of ply were sticking through. *ak all four tires were rotated twice and the air pressure was good. continental rep. stated too bad not their problem customer abuse or mechanical problem. *ph *jb | |||
| 09/27/2003 | 1 | ||
| While driving at 65 mph rear driver's side tire blew out, causing the driver to pull off the road. owner has contacted the dealership.*ak | |||
| 02/09/2003 | 21000 | 0 | 01/20/2002 |
| I own a 2002 camry se, and it came originally equipped with bridgestone turanzas on it. these tires are worthless in the snow and rain. i took my complaint to the toyota dealer, and they said that the tires were performance tires and all they could do was help me get a discount on another set of tires. that is not acceptable, as this type of (family) car should not have come equipped with a dangerous tire. i complained to the bridgestone dealer as well, and they told me that these were very hard tires, and are the type that would normally be put on a corvette, or similar sports car. i was forced to replace the tires at my expense, with only 21,000 miles on them. the car would not stop in the snow, and would slip at takeoff in the rain as well. these tires should have never been put on this car. i am disappointed that toyota would put this type of tire on a camry. *nlm | |||
| 09/01/2002 | 11000 | 04/08/2002 | |
| New automobile problems. *nlm | |||
| 03/15/2003 | 7612 | 2 | 12/27/2001 |
| The tires contained bubbles . it was later taken to the hudiburg toyota. they removed the tire and performed an inspection, the dealer stated the defect was caused by road hazards. new tires were placed on the vehicle. *nlm *cb *jb | |||
| 11/15/2002 | 8 | 1 | |
| When the brakes were pressed while driving on wet roads the vehicle slid severely. this was caused by the tire per the dealership. *nlm | |||
| 01/06/2003 | 1 | 05/09/2002 | |
| I bought a 02 toyota camry se last year. i live in michigan and in the winter it snows quite a bit. generally normal (not snow) tires work fine in the winter. however, the new tires that come with the se are not meant for winter weather at all. they perform terribly even in the least amount of now and skid. i had several incidents where i almost had fatal accidents. luckily i did not get into a crash as i drive extremely slowly. i called the dealer and they did not do anything. however, they replaced the tires for a few se buyers but did not do so for me. i think toyota knows of this problem and have refused to do anything about it. i think they should not sell the se with the bridgestone tires that they currently do. you can expect a buyer to replace all four new tires when they have only 2000 miles on them. this is a safety hazard for people who do not realize the problem before they buy the vehicle. i hope you will investigate this matter and help all the se buyers. *jb | |||
| 04/14/2003 | 22000 | 1 | |
| The tire experienced a blow out. *jb | |||
| 01/03/2003 | 5 | 11/01/2002 | |
| I have 2002 camry se v6. the car came with brigestone tires that were totally uncontrollable under very little snow conditions. driving this car on a couple of snow days gave me the scare of my life. i tried to contact the dealer and toyota many times and did not get any help. i have spend $300.00 traded my new tires to different tires. the traction of the vehicle greatly improved. i simply can not believe a 'reputed' car company can s... customer like this when they spend $30,000 on a brand new car. the second problem i have is that the car 'wobbles' while driving at all speeds. may complaints to the dealers got the same response: the road are to be blamed, nothing wrong with the car. recently i got the wheel balance/alignment done. not much difference. i drive my other vehicle on the same roads and never feel this way. driven other cars and not felt like this. this definitely seems some defect in the suspension/wheels or frame. toyota - you better do something about this or people will just talk about these problems and you will have to hear them. jb | |||
| 1 | |||
| All 4 of the bridgestone potenza tires were dangerous under snowy conditions. the tread filled up with snow, and tires had no traction, which caused them to spin.*jb | |||
| 1 | |||
| All 4 of the bridgestone potenza tires were dangerous under snowy conditions. the tread filled up with snow and the tires had no traction, which caused them to spin.*jb | |||
| 03/06/2003 | 17250 | 4 | 02/05/2002 |
| Since i purchased this car it has been problems, first it was the brakes vibrating, took it in and right away the dealer knew what it was without me even explaining it to him, they fixed that in 2 trips. then it was the rotten egg smell, they could not find anything wrong.(then why does my car stink when i try to get power out of the engine?) then it was the knocking and pinging in the engine, (i was told that they could not duplicate the problem, but my octane level was low to upgrade my gas. the manufacturers provided owners manual states 87 octane gas or higher, i already use 89 octane and have since the day i bought the car, so why should i have to spend money on higher priced gas when the car is only 1 year old and the engine should not make any noises. now it is the tires and alignment the alignment is completely off that the tires are destroyed with only 17,250 miles on them, yet the car shows no sign of the alignment being off, it drives straight stays in one lane and the steering wheel is even straight, so how after one year with low miles is the alignment off and the tires are destroyed, and why was it unnoticed when i had my tires balanced and rotated 2 months earlier at 15,000 miles? by the same dealership! i feel that this car has alot of problems that the manufacturer does not want to address, look at how many other people are having the same problems, and we are all told that it is wear and tear or that there is no problem at all, well then why are we all having the same problems? i called toyota's main office logged a complaint and was told that someone would get back to me, it has been 3 days now and not one call has come my way! i feel that i should not have to pay for the repairs to this car since it is a nation wide problem, especially since it is a $27000.00 car that has depreciated in value by more than $7000.00 in less than one year, what happened to toyota's retaining there value? i wish everybody much luck with their issues. *nlm | |||
| 02/15/2003 | |||
| The standard tires on the 2002 toyota camry se are horrible on snow. whenever there is any snow on the ground, the car has absolutely no traction. it can't even make it up my driveway. | |||
| 02/10/2003 | 12/21/2002 | ||
| Regarding 2002 toyota camry. started experiencing pulling and bumping sensations from front soon after 5000 miles. had tires rebalanced and rotated, problem continued. took car to dealer who said alignment was off and supposedly corrected. no change, in fact, steering wheel was still slightly off center. took car back to dealer who said nothing was wrong but did another alignment, this time straightening out the steering wheel. problem did not go away. we are now at 19000 miles having just rotated the tires again in hopes it would solve the problem, but it has not. additionally, we have recently noticed poor braking traction even at slow speeds in wet conditions and a spinning out of a wheel going around corners at slow speed. we are frustated by the inability of toyota north of mt. kisco, ny to solve this problem. | |||
| 01/28/2003 | 19500 | 1 | 02/01/2003 |
| While attempting to accelerate vehicle slid backward. tires do not have any traction on snow or ice and feels they are unsafe. ph | |||
| 1 | 03/20/2002 | ||
| Toyota refuses to satisfy consumers complaint on faulty tires. the tires that were purchased with the vehicle have inadequate traction on snow covered surfaces. consumer doesn't' feel any one should have to bear the cost of replacing all four tires for winter conditions. consumer is seeking reimbursement of monies paid for these replacement tires. *jg | |||
| 12/05/2002 | 12/01/2001 | ||
| I purchased a toyota camry 2002 se in december of 2001and discovered after driving to and from work during a snow storm 12/5/02 that the car was equiped without all season tires. i narrowly avoided several accidents that day, as did others i am sure. however, i discovered while speaking with the tire manufacturer(toyo) that the tires are considered summer tires and are not made for snow and/or ice. they stated the type of tire placed on the car is determined by the car manufacturer not toyo. i contacted the dealer as i am extremely concerned about other people purchasing camrys without knowing they need to purchase snow tires or all season tires. they apparently are not as concerned as i as they stated they would not debate on what i was told at the time of the sale and the only thing they could do for me is to order replacement tires at a discount. i then proceeded to call the tire manufacturer back to express my concern and was told they would pay 75% of the cost of the same tire (toyo, j33, p21560r 16 94v), to replace the existing tires. they stated i could replace the tires with any make of my choice. it was their preference that i use a local company that sells toyo tires. i stopped to order replacement tires and found after inspection, the tires are bare down the center and are worn down to the wearbars. so not only am i driving, without knowledge, a car that does not have any type of tread for snow/ice i am driving with minimal tread. i understand the tires are high performance tires, however i do not feel they should have worn in the manner they did after 14000 miles. i have several concerns, one being with toyota and the fact that the dealer or dealers are not informing the buyer of the need to purchase all season or snow tires at the time of the sale. how many consumers or innocent victims will be or have been injured in accidents due to this same issue. secondly, the tire manufacturer for procuding what appears to me defective tires. | |||
| 08/06/2002 | 03/01/2002 | ||
| On hwy car pulled left. after canadian trip brought car to dealer who rotated tires & did alignment. car still pulled left. returned to dealer who rotated left fron tire. car still pulled left. brought to dealer 3rd. time and shop foreman said it was tire kineticism. dealer removed tire from rim, inverted tire, and remounted and balanced tire. dealer test drove and said no more pull. when asked who would pay for future inverting of tire during 5 wheel rotation dealer could not answer. spoke to toyota reginal spervisor who test drove car and said right rear out of alignment. i requested michelin tire upgrade and would split difference in cost with toyota. toyota said alignment and inverting tire would solve problem. toyota never responded to query re: who pays cost of re- inverting one tire and inverting another tire during rotation. i'm concerned for my safety & future rotation costs with these bridgestones. want upgraded tire replacement & these tires sent back to bridgestone for analysis. i also went to a bridgestone dealer in framingham and they said they never heard of kinteticism and tire inverting to resolve alignment problem. i suspect a weak sidewall causing car to pull left and worry about safety. request dot take prompt investigative action. so far total of 4 visits to dealer who has acknowleged the problem but denies it is a problem. in other words live with it. dt | |||
| 08/25/2002 | 1 | 12/31/2002 | |
| There is a bubble on outside of the left front tire. original equipment, 10000 miles, mounted on a toyota camry 2002.*akthe dealer refused to replace the tire. *jg | |||
| 11/16/2001 | 1 | 11/05/2001 | |
| Consumer states that tire was losing air and was damaged prior to purchase, the dealer only repaired it at consumers cost. *slc | |||
| 03/02/2002 | 10 | 10/01/2001 | |
| The camry se model equipped with sport tires(bridgestone turanza in this case) will not function in any level of snowfall. i have had easily over 10 incidents of not being able to stop the vehicle...more incidents of not being able to get started in ridiculously light snow conditions. i had an accident where i rear-ended a car while doing 10 mph because i completely lost any capability of stopping. i have had 5 other people drive the car and every one of them could not believe the lack of traction. my insurance agent owns a camry le with completely different tires and claims the car is excellent in the snow. i called toyota and they said that there are no other complaints on this...bull!!! ...the dealer where i take this car for service said that there have been numerous complaints in regard to this se situation but they can't do anything about it because it's a manufacturer / tire issue. they tell you to call toyota only to have corporate tell you to get lost. i feel that you need to do something about this now!...there are many many se owners having the same problem .. it is dangerous! somebody is going to get killed! ...i now have 2 choices ...spend 500.00 on new tires so my family can be safe or trade this in and take a huge monetary hit. how is it possible that toyota is not required to test this car with these tires in snow conditions before putting people in harm's way? their service people admit that these tires are too hard and the car is too light ....a recall should be mandated to have toyota replace these tires now!*ak | |||
| 02/20/2002 | 1 | 01/01/2002 | |
| Vehicle was equipped with tires direct from the factory, when driven in less than one inch of snow was virtually undriveable. speed did not matter - 5mph or 40mph same affect - or lack there of. all indicator lights for skid control, abs, traction control were actively flashing at all times - driving or braking. car slide thru three intersections, while driver attempted to stop the car 1/2 block before intersection. car also lacked acceleration, taking 20 seconds to complete a turn across a two lane road. dealership was notified same day. they ran several tests per toyotas tech line on abs/skid/traction system...later changed the tires and the most notable difference was made. it is amazing that no accidents occurred.toyota should be required to swap tires for clients that have this issue. it is not safe for the driver, the others on the road and ultimately this is a terrible risk for toyota. please ensure toyota and other car manufacturers are truly testing the vehicles and all features they sell so customers can have confidence in the safety of the vehicle they purchase. airbags, traction, and abs will only be effective if they work in conjunction with the other features of the car. this camryse that is affectedis not the only one affected.. please do whatever you can to ensure toyota corp. addresses this issue in a timely manner.*ak (tiresize: 215/60r16) | |||
| TIRES - SIDEWALL | |||
| 06/30/2007 | 50000 | 1 | 01/29/2002 |
| Sidewall is bulging - will be returning to dealer (costco). has not completely failed. tire is a michelin mxv4 s8 all season p215/60r16 94v rrbl. installed 1/10/06. about 10,000 miles of use. *tr | |||
| 09/27/2003 | 18000 | 1 | |
| On sept. 27 the left rear tire exploded while driving on the highway at 60 mph. i pulled over to the shoulder and examined tire. tire had sustained many rips and tears along the side and numerous fibers were exposed within the rips and tears. the tire was not flattened. all the damage was on the side of the tire. the tires on my 2002 camry came with the purchase of the vehicle and had only 18,000 miles. the bridgestone/firestone inspector upon examination of the tire denied it was defective. *la | |||
| 7 | 09/13/2002 | ||
| While driving rear passenger side tire blew out. when changing the tire, seven punctured holes were found on the inside sidewall of the tire. bridgestone firestone radial tire. *ak | |||
| 09/07/2002 | 1 | ||
| The tires were on the toyota when purchased. the driver's front tire failed as my wife was driving on the 101 northbound for sun city. there were several large holes in the side wall. the dealer stated that this could be due to low tire pressure. however, the pressure in the tires were checked within the seven days of the tire failure---at least we were told that they had been checked as part of the service we paid for. the full tire size number was p205/65/r15 92t---more numbers than allowed in the previous blank. if low air pressure could cause this type of damage on a tire, then it seems to me that regulations should require greater tolerance in tire pressure. nlm | |||
| 06/02/2002 | 1 | 05/15/2002 | |
| The side wall of the tire split while the consumer was driving. (continental tire p205/65r15) *yh | |||
| TIRES - TREAD/BELT | |||
| 11/30/2003 | 26000 | 1 | |
| While driving front driver's side tire tread separated. *ak | |||
| 12/28/2002 | 8354 | 1 | 03/09/2002 |
| Tire blew out and and completely came apart. | |||
| 02/04/2002 | 1 | 12/01/2001 | |
| While driving 73 mph in a 2002, toyota camry, the left rear toyo tire, size: p215/60r16-94v, dot: cxfi8l42401 experienced tread separation, tire had approximately 3,100 miles on it, and was original equipment on vehicle,. dealership has not examined tire to determine the cause of the problem.*ak. consumer stated there was also sidewall failure adjacent to tread.*slc | |||
| TIRES - VALVE | |||
| 06/03/2008 | 47000 | ||
| Tl*the contact owns a 2002 toyota camry. while driving 60 mph, the front passenger side tire blew out. the contact took the vehicle to the tire shop and they stated that the valve stem was cracked and caused the failure. within the following weeks, the three remaining valve stems failed. she took the vehicle back to the tire shop and they replaced the valve stems. the stems that were replaced were the tr418, manufactured by dill air controls. the failure mileage was 47,000 and current mileage was 51,000. | |||