Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE - BODY | ||||||
| EA12006 | TOYOTA MOTOR CORPORATION | 06/14/2012 | 02/12/2013 | Power Window Master Switch Fire | 12V491000 | |
| On october 10, 2012, toyota initiated a safety recall of approximately 2.5 million u.s. vehicles involving the following models and model years:2007-2009 camry and camry hybrid, 2009 corolla and corolla matrix, 2008 highlander and highlander hybrid, 2007-2009 rav4, 2008-2009 scion xb and xd, 2008-2009 sequoia, 2007-2008 tundra, 2007-2008 yaris, and 2009 pontiac vibe.see nhtsa recall number 12v-491 for more details, including the affected vehicle manufacture dates for each vehicle model.note that only early-production 2009 model year vehicles are included in the recall.toyota and gm dealers will inspect the power window master switch (pwms) assemblies and apply a specialized grease that inhibits heat build-up.the circuit board in the pwms may be replaced with a new one if notchy or sticking feeling is observed during the inspection.the failure report summary above shows counts for the vehicles identified at the start of this engineering analysis, specifically the approximately 1.4 million vehicles that share an identical pwms assembly design including, model year 2007-2009 camry, camry hybrid, rav4, and yaris built from september 2006 through august 2008, as well as all 2008 highlander hybrid.toyota subsequently identified approximately one million additional vehicles that have a slightly different pwms design but contain the same defect condition.note that the totals for complaints and fires shown above may include duplicative reports (between odi and manufacturer reports).this engineering analysis is closed.see attached report for additional information.the odi reports cited above can be viewed at www-odi.nhtsa.dot.gov/complaints under the following identification numbers: 10323848, 10360414, 10392622, 10394453, 10411328, 10429983, 10436663, 10446699, 10447416, 10447417, 10447419, 10447444, 10447515, 10447845, 10447947, 10449270, 10450133, 10450568, 10450606, 10450641, 10451821, 10455540, 10455614, 10456353, 10456438, 10457854, 10457955, 10459730, 10460166, 10460691, 10461220, 10462140, 10462200, 10462247, 10462404, 10462705, 10462761, 10464451, 10464769, 10465421, 10466279, 10466667, 10468126, 10468265, 10475230, 10470313, 10470684, 10471551, 10471824, 10472336, 10472910, 10473753, 10473967, 10473969, 10476921, 10477469, 10478563 and 10478657. | ||||||
| PE12002 | TOYOTA MOTOR CORPORATION | 02/06/2012 | 06/14/2012 | Power Window Master Switch Fire | ||
| Odi has identified certain toyota vehicles experiencing a higher rate of fire and thermal event incidents among all toyota vehicles that use the same power window master switch design.they include a total of approximately 1.4 million model year (my) 2007 through 2009 camry, camry hybrid, rav4 and yaris vehicles built from approximately september 2006 through august 2008, as well as all my 2008 highlander hybrid vehicles.this preliminary evaluation has been upgraded to an engineering analysis (ea12-006) to further study the alleged defect and its consequences.the odi reports cited above can be viewed at www-odi.nhtsa.dot.gov/complaints under the following identification numbers: 10461220, 10460691, 10460166, 10459730, 10457955, 10457854, 10456438, 10456353, 10455614, 10455540, 10451821, 10450641, 10450606, 10450568, 10450133, 10449270, 10447947, 10447845, 10447515, 10447444, 10447419, 10447417, 10447416, 10446699, 10436663, 10429983, 10411328, 10407290, 10394453, 10392622, 10360414, 10323848. | ||||||
| EA12006 | TOYOTA MOTOR CORPORATION | 06/14/2012 | Power Window Master Switch Fire | |||
| Odi has identified certain toyota vehicles experiencing a higher rate of fire and thermal event incidents among all toyota vehicles that use the same power window master switch design.they include a total of approximately 1.4 million model year (my) 2007 through 2009 camry, camry hybrid, rav4 and yaris vehicles built from approximately september 2006 through august 2008, as well as all my 2008 highlander hybrid vehicles.this engineering analysis is being opened to further study the alleged defect and its consequences.the odi reports cited above can be viewed at www-odi.nhtsa.dot.gov/complaints under the following identification numbers:10461220, 10460691, 10460166, 10459730, 10457955, 10457854, 10456438, 10456353, 10455614, 10455540, 10451821, 10450641, 10450606, 10450568, 10450133, 10449270, 10447947, 10447845, 10447515, 10447444, 10447419, 10447417, 10447416, 10446699, 10436663, 10429983, 10411328, 10407290, 10394453, 10392622, 10360414, 10323848. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 07/31/2012 | 28000 | 1 | |
| Dashboard is melting took to dealership, toyota stated they will pay 300. an my cost 1100. *tr | |||
| 09/15/2008 | 25 | 1 | |
| A few days after i took possession of my 2008 toyota camry, the splash guard came off. i was told that (1) i had gone over something and pulled it off, or (2) the factory may not have tightened the bolts enough. the dealer tightened the bolts. a few months later, the same thing occurred. this time, i noticed that the wheels were hitting the splash guard when i turned sharply. i brought the car in and reported the problem but all the dealer did was tighten the bolts again. immediately after the bolts were tightened, i noted that the same thing happened when i turned the wheel sharply. i finally had a free day and brought the car in again and told the dealer that the same thing was happening. again, i am being blamed for going over things in the road and they refuse to look into the situation. i am trying to avoid a dangerous incident. what can i do to insist that the car be given a thorough safety screening at no cost to me? *tr | |||
| 03/28/2008 | 800 | 1 | 03/01/2008 |
| Tl*the contact owns a 2008 toyota camry. while driving at any speed, there is a glare in the rear window that hinders the contact's visibility. she called the manufacturer and was informed that it was not a vehicle safety defect, but rather a design flaw. the contact purchased some black fabric and laid it across the inside of the window, which remedied the failure. the failure mileage was 800 and current mileage was 1,000. updated 6/16/08 *cn updated | |||
| STRUCTURE - BODY | |||
| 11/21/2012 | 25500 | 1 | |
| My vehicle crashed into a van, there is very heavy damage to the driver side front, i am surprised to note that no air bags were deployed, even though the left front is totaled. *tr | |||
| 11/21/2012 | 25500 | ||
| My vehicle crashed into a van, there is very heavy damage to the driver side front, i am surprised to note that no air bags were deployed, even though the left front is totalled | |||
| 09/07/2012 | 114000 | ||
| Tl-the contact owns a 2008 toyota camry. the contact stated that the passenger and driver's side sun visors failed and would not remain secure in their housing. the contact stated that the failure was caused by defective material. the vehicle was not inspected fro the failure nor repaired. the manufacturer was made aware of the failure. the vin was not available. the approximate failure and current mileage was 114,000. kmj | |||
| 09/07/2012 | 114000 | ||
| Tl-the contact owns a 2008 toyota camry. the contact stated that the passenger and drivers sun visor failed due to defective material. the vehicle was not repaired. the manufacturer was made aware of the failure. the vin was not available. the failure and the approximate failure and current mileage was 114,000. li | |||
| 07/05/2012 | 59000 | 1 | |
| Sunvisor has lost all tension and just hangs straight down interfering with visibility on driver's side. toyota will not assume responsibility when i called and discussed it with them at their customer service center although i have read this is a fairly common problem with camry 2008. had to remove sunvisor. *tr | |||
| 07/05/2012 | 59000 | ||
| Sun visor has lost all tension and just hangs straight down interfering with visibility on driver's side. toyota will not assume responsibility when i called and discussed it with them at their customer service center although i have read this is a fairly common problem with camry 2008. had to remove sun visor. | |||
| 04/02/2012 | 63000 | ||
| Back in april the driver sun visor broke, we removed because i couldn't see when i was driving, and then about 1 week ago the passenger sun visor broke also. i called the 1-800-331-4331 for customer's concerns and they said there is nothing they can do. this is going to cost me about $300. this is a safety issue and toyota should issue a recall on the visors. | |||
| 07/01/2011 | 44000 | ||
| Front bumber is too low to road, which causes bumper cover to come into contact with parking space tire stops, which then pops bumper cover loose from holding clips, which causes bumper cover to flap, drag, or come off when going down road. this has happened twice within 8 months. | |||
| 11/08/2011 | 74000 | ||
| L-the contact owns a 2007 toyota camry. the contact the sun visor does not stay in place impairing the contacts vision while driving. the contact stated the sun visor was replaced previously but did not remedy the problem. the failure mileage was 74,000. jo | |||
| 07/05/2008 | 7 | ||
| Driving on back road late at night-car suddenly veried to left hitting oncoming car-then going into ditch-could not control my car-was having problems prior-as car kept wanting to veer to right and acceletor seemed to stick from time to time-car was totaled and i suffered from injuries.i was one mile from my home when accident occured. i always felt like car had handling problems-but with toyda,s quality reputation did not think it was a manufacturing issue. i have a new toyda-still has tendancy to acciler ate from time to time unexpectedly-no accidents or close calls. | |||