Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 09/30/2012 | 30 | 1 | |
| This auto is the most uncomfortable and least safe car that i have ever driven and i have been driving for 60 years, every slight imperfection in the road is felt and loud noises come from under the car.when it hits a bump the car bounces and makes me feel unsafe while driving. i have been back to the dealer two times (penn toyota) , the first time i drove with a technician he said the dealer should have sold me an avalon as they drive better, and they have other shocks that they can install, when we got back to the dealership the service agent ([xxx]) stated all was up to spec and it was only my opinion that the car did not drive smoothly. i contacted toyota hq and spoke to mr. ashby and he arranged a visit with the service mgr. (jimmy miga ) , we took a ride in another camry on the premises and then drove my car and found the other car to drive much smoother than mine, he lowered the tire pressure in all four tires and said it might help, it doesn't. the lowering of the tire pressure creates other problems,such as less gas mileage, tire wear and could cause a blowout, he said he would arrange for a toyota engineer to come and check my car. i have an appt with one on 11/20/12. i hope that toyota can do something to correct this problem, but i have little hope as all i ever heard from anyone i spoke to is that it is up to spec or it is normal and it is only my opinion that the ride is not up to par with other new cars that i have driven. *tr | |||
| 09/30/2012 | 30 | ||
| This auto is the most uncomfortable and least safe car that i have ever driven and i have been driving for 60 years, every slight imperfection in the road is felt and loud noises come from under the car.when it hits a bump the car bounces and makes me feel unsafe while driving. i have been back to the dealer two times (penn toyota) , the first time i drove with a technician he said the dealer should have sold me an avalon as they drive better, and they have other shocks that they can install, when we got back to the dealership the service agent (bruce) stated all was up to spec and it was only my opinion that the car did not drive smoothly. i contacted toyota hq and spoke to mr. ashby and he arranged a visit with the service mgr. (jimmy miga ) , we took a ride in another camry on the premises and then drove my car and found the other car to drive much smoother than mine, he lowered the tire pressure in all four tires and said it might help, it doesn't. the lowering of the tire pressure creates other problems,such as less gas mileage, tire wear and and could cause a blowout, he said he would arrange for a toyota engineer to come and check my car. i have an appt with one on 11/20/12. i hope that toyota can do something to correct this problem, but i have little hope as all i ever heard from anyone i spoke to is that it is up to spec or it is normal and it is only my opinion that the ride is not up to par with other new cars that i have driven | |||
| 09/03/2012 | 9800 | 1 | |
| I have been experiencing a knock/tap/clunk sound coming from the roof in my 2012 toyota camry se v6 from the rear end of the car. its got 11600 miles on it and i started noticing the sound around the time i took it in for the 10000 mile service. i hear the sound every time i drive up or down an incline at an angle. *tr | |||
| 09/03/2012 | 9800 | ||
| I have been experiencing a knock/tap/clunk sound coming from the roof in my 2012 toyota camry se v6 from the rear end of the car. its got 11600 miles on it and i started noticing the sound around the time i took it in for the 10000 mile service. i hear the sound every time i drive up or down an incline at an angle. | |||
| 09/03/2012 | 100 | 1 | |
| I went to pick up my vehicle on september 3, 2012. on the way i found the vehicle was rigid and the suspension was not working properly. when car hit various imperfections in the road there was a banging noise and the car would vibrate. i felt dizzy as during my time spent driving car. the car seems unsafe to use. this should not occur on a vehicle that cost $31k and on the first day that i am driving vehicle. in addition the steering felt more weighted on the left as opposed to the right. when i turned left there was greater resistance. i contacted the customer relations manager that same day and he indicated he felt it maybe a tire pressure problem. he then stated that i should bring the car in for service department to see what the issue is. i later discovered that the radio sound fluctuated. i had contacted the service department to confirm my appointment and discovered that an appointment was never made. i notified toyota main office and they provided me with a case # [xxx]. the main office at toyota indicated that they would contact the customer relations manager. i will be going to advantage toyota in valley stream, ny on 9/8/12. please have someone investigate the issue regarding the suspension on these vehicles. i don't want someone else to incur the same issues i have. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 09/03/2012 | 100 | ||
| I went to pick up my vehicle on september 3, 2012. on the way i found the vehicle was rigid and the suspension was not working properly. when car hit various imperfections in the road there was a banging noise and the car would vibrate. i felt dizzy as during my time spent driving car. the car seems unsafe to use. this should not occur on a vehicle that cost $31k and on the first day that i am driving vehicle. in addition the steering felt more weighted on the left as opposed to the right. when i turned left there was greater resistance. i contacted the customer relations manager that same day and he indicated he felt it maybe a tire pressure problem. he then stated that i should bring the car in for service department to see what the issue is. i later discovered that the radio sound fluctuated. i had contacted the service department to confirm my appointment and discovered that an appointment was never made. i notified toyota main office and they provided me with a case # 1209050107. the main office at toyota indicated that they would contact the customer relations manager. i will be going to advantage toyota in valley stream, ny on 9/8/12. please have someone investigate the issue regarding the suspension on these vehicles. i don't want someone else to incur the same issues i have. | |||
| 06/04/2012 | 650 | ||
| Car shakes very aggressively on freeway with groves. it is major security concern as car doesn't fell safe at all. being a family car, we are not comfortable using this car anymore. toyota is not willing to look into this and told us this is normal for the car. i have driven 7 different cars of different make and models and none of them behave in this manner on freeway. | |||
| 11/04/2011 | |||
| When driving the car and slowing to a stop or accelerating from a stop there is a loud hollow clunk noise from the back of the car. we've taken it to two dealerships and they couldn't find anything wrong with it. we were told it was normal suspension rebound noises. we noticed the noise at 158 miles and we are well over 2000 miles on the car and we still are hearing the noise. | |||
| 10/03/2011 | 100 | ||
| If the car sits for several hours and i go for a drive, the first dip in the road that i hit at approximately 20-30 mph will make my front suspension make a loud solitary hollow metal clunk noise. if i drive around and hit the exact same dip again, there will be no unusual noise. if i continue to drive the car, i will occasionally hear the noise from the front end of the car, though not as loud, when i drive over dips at approximately 20-30 mph. this happens the majority days that i drive the car. i have had the car looked at by two toyota dealerships and a toyota engineering team. they have all been unable to replicate the problem and they have visually inspected the front suspension of the car. they have said everything is normal. i have used my cell phone to video record the event happening and have showed this to them. they are unable to say what is causing the noise and no one has changed out any parts in the front suspension. | |||