Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 08/27/2012 | 1 | ||
| I am writing with respect to a defect in a 2010 acura mdx (vehicle id #: [xxx]) that i previously leased. on august 27, 2012, my wife was driving said vehicle on the merritt parkway in ct. the electrical system and engine of the vehicle completely shut down while the car was in motion and my wife lost control of the car and could not bring the car to a stop and eventually the car rolled to a stop. my wife was terrified by the incident and called 9-1-1. after waiting a while, the car was able to be restarted and we brought it to the dealer where we had leased the automobile. the dealer ran a series of tests but could not identify a reason for what happened, and drove the car for several minutes, but told us they could not replicate the problem. we were, of course, no longer comfortable driving the vehicle and immediately terminated the lease. i subsequently had a series of communications with acura client relations at 1919 torrance blvd. m/s 500-2n7e, torrance, ca 90501-2746 (800-382-2238) during which i ultimately learned that there were additional tests that acura could have performed to determine the cause of the problem. i inquired as to what those tests were, whether those tests were performed on the car and, if so, what the test results showed, and if the car was ultimately repaired. however, i did not receive any response from acura. accordingly, i am writing to advise the nhtsa of the above, and to seek the assistance of the nhtsa in obtaining answers to the questions that i have asked acura. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*tr | |||
| 08/27/2012 | |||
| I am writing with respect to a defect in a 2010 acura mdx (vehicle id #: 2hnyd2h25ah528925) that i previously leased. on august 27, 2012, my wife was driving said vehicle on the merritt parkway in ct. the electrical system and engine of the vehicle completely shut down while the car was in motion and my wife lost control of the car and could not bring the car to a stop and eventually the car rolled to a stop. my wife was terrified by the incident and called 9-1-1. after waiting a while, the car was able to be restarted and we brought it to the dealer where we had leased the automobile. the dealer ran a series of tests but could not identify a reason for what happened, and drove the car for several minutes, but told us they could not replicate the problem. we were, of course, no longer comfortable driving the vehicle and immediately terminated the lease. i subsequently had a series of communications with acura client relations at 1919 torrance blvd. m/s 500-2n7e, torrance, ca 90501-2746 (800-382-2238) during which i ultimately learned that there were additional tests that acura could have performed to determine the cause of the problem. i inquired as to what those tests were, whether those tests were performed on the car and, if so, what the test results showed, and if the car was ultimately repaired. however, i did not receive any response from acura. accordingly, i am writing to advise the nhtsa of the above, and to seek the assistance of the nhtsa in obtaining answers to the questions that i have asked acura. | |||
| 02/01/2012 | 34000 | 1 | |
| Exhaust entering cabin while under acceleration or under load. the exhaust entered cabin especially when the hvac system was in recirc the dealer and acura were unable to find the problem after multiple visits. i documented that carbon monoxide was building up inside to alarming levels using a real-time industrial gas detector levels exceeding 160ppm while pulling a ~3000 lbs boat on the interstate with a slight head wind. (being measured from front seat/ i have video recordings of this and other documentation showing the buildup after normal acceleration entering interstate etc. the actual problem was discovered when i personally was inspecting the vehicle and found both rear body plugs missing. they are at the rear of the vehicle one on each side that leads to the interior or the vehicle. once pointed out to the dealer they were embarrassed and fixed immediately. the plugs were loose fitting so they glued them in. the issue now seems to be resolved. i have noticed several other internet postings with similar issues. it is a safety issue in my mind because of the co if your driving normally against the wind and the hvac is in recirc the levels will build up >35ppm especially in high winds or higher altitudes and you can't smell it. clips that illustrate hole http://youtu.be/srpukaxv83o http://youtu.be/1i0aun8vt4s parts to replace body plugs grommet, side panel - 2010 acura mdx (74514-stx-a00) item 9 on the diagram http://www.acurapartsnow.com/parts-c...per/grommet-rr thread that allowed me to find real problem (beginning and end is the relevant sections) http://mdx.acurazine.com/forums/showthread.php?t=867878. *tr | |||
| 02/01/2012 | 34000 | ||
| Exhaust entering cabin while under acceleration or under load. the exhaust entered cabin especially when the hvac system was in recirc the dealer and acura were unable to find the problem after multiple visits. i documented that carbon monoxide was building up inside to alarming levels using a real-time industrial gas detector levels exceeding 160ppm while pulling a ~3000 lbs boat on the interstate with a slight head wind. (being measured from front seat/ i have video recordings of this and other documentation showing the buildup after normal acceleration entering interstate etc. the actual problem was discovered when i personally was inspecting the vehicle and found both rear body plugs missing. they are at the rear of the vehicle one on each side that leads to the interior or the vehicle. once pointed out to the dealer they were embarrassed and fixed immediately. the plugs were loose fitting so they glued them in. the issue now seems to be resolved. i have noticed several other internet postings with similar issues. it is a safety issue in my mind because of the co if your driving normally against the wind and the hvac is in recirc the levels will build up >35ppm especially in high winds or higher altitudes and you can't smell it. clips that illustrate hole http://youtu.be/srpukaxv83o http://youtu.be/1i0aun8vt4s parts to replace body plugs grommet, side panel - 2010 acura mdx (74514-stx-a00) item 9 on the diagram http://www.acurapartsnow.com/parts-c...per/grommet-rr thread that allowed me to find real problem (beginning and end is the relevant sections) http://mdx.acurazine.com/forums/showthread.php?t=867878 | |||