Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 01/10/2012 | 37000 | ||
| Bmw 335i 2008. vehicle malfunction during highway cruising. loss of engine power due to fuel pump failure. possible cause for accident if not taken quickly in consideration. driven the rest of the way under the speed limit at 60mphthe or less. | |||
| 02/11/2011 | 28000 | ||
| Bmw na has issued their voluntary emissions recall campaign 10e-a02 there are three parts to the recall: ecu reprogram, hpfp (high pressure fuel pump) replacement, and injector replacement. which parts are performed is specific to vehicles vin. i had brought my car into the dealership last month and inquired about the recall. i was told according to my vin that my car with the original hpfp and injectors only needed to be reprogrammed. this was confirmed when i called bmwna and was told that their engineers determined my hpfp was not faulty. so i only had my ecu reprogrammed. i have not had any significantly long cranks. today i was driving with my daughters. as i pulled out onto a major road, the engine started to stumble and lost a significant amount of power. this had put me and my family's life in a very dangerous situation. as i hardly had enough power to pull up the small incline of my driveway. fortunately i had not pulled out in front of a speeding car or cut someone off and was not t-boned or rear ended. my car is now at the dealer getting a hpfp replacement and being run through a pre-program | |||
| 01/27/2010 | 19500 | ||
| Tl-the contact owns a 2008 bmw 335i. the vehicle has been experiencing a recurring failure in which it would crank for a long time before starting. once the vehicle would start it would began to shake and move very slowly. the vehicle was taken to an authorized dealer on numerous occasions where he was informed the fuel pump needed to be repaired. the vehicle was not repaired. the failure mileage was 19,500 and the current mileage was 21,000. sm. | |||
| 10/09/2010 | 35000 | ||
| Was driving on public roads in traffic and the engine simply stalled out. i tried to start the car again. difficult to start, but finally did. no power to engine and car simply bumped and sputtered along until the engine stalled again. i was still in traffic. turns out it was caused by fuel pump failure. fuel pump has been replaced. | |||
| 08/30/2010 | 17804 | ||
| I have now experienced four failures of the high pressure fuel pump on my 2008 bmw 335i coupe in the past year. three of these failures resulted in situations where power was lost while the vehicle was in heavy traffic that could have resulted in collisions from the rear. i all cases the car was behaving normally at speeds up to 70mph and then the engine would stop or go into limp mode allowing travel at less than 20mph. the fourth case resulted in the car not starting. in all four instances the bmw dealer stated the problem was the high pressure fuel pump. the pump has now been replaced twice and the engine software has been updated three times. the most rescent instance occurred in late august and required that the vehicle be towed. that is the occurance reported in the balance of the form. previous failures were in june of 2010, august of 2009 and july of 2009. this is clearly a problem that could result in a very serious accident if it were to occur in close charters at high speed. | |||
| 08/24/2010 | 13064 | ||
| I bought a new 2008 bmw 335i convertible. at approximately 13,000 miles, 12 months after purchase, the high pressure fuel pump failed engine malfunction-reduced power. the car began shaking when trying to start it. it took progressively longer to start the car. a brand new fuel pump was installed by bmw of dallas. 12 months later, the same problem recurred with similar symptoms. roseville bmw kept the car for 1 week and updated the software claiming bmw authorized the safe release of the vehicle per their standards. the service personel instructed me that there is really no fix for the car and numerous customers have come in for this issue, some with extremely unsafe presentations, such as the car suddenly losing power on the freeway while going 80 miles/hour in front of a big rig. he said that my problems are related to this safety compromise. i took the car home after roseville bmw deemed it safe. the next morning, i turned the car on and the car started shaking violently and the rpms would go to 3,000 back to 1,000 and back to 3,000 on its own. then it began shaking excessively and the engine malfuction reduced power light came one. i called into roseville bmw, and the same service advisor called it unsafe to drive and had it towed in (within 16 hours of releasing it to me in safe condition). they are attempting to replace the fuel pump again but admit that this is not a fix because there is really no fix for this problem. | |||
| 08/18/2010 | 16250 | ||
| High pressure fuel pump failure | |||
| 08/24/2010 | 13064 | ||
| I bought a new 2008 bmw 335i convertible. at approximately 13,000 miles, 12 months after purchase, the high pressure fuel pump failed engine malfunction-reduced power. the car began shaking when trying to start it. it took progressively longer to start the car. a brand new fuel pump was installed by bmw of dallas. 12 months later, the same problem recurred with similar symptoms. roseville bmw kept the car for 1 week and updated the software claiming bmw authorized the safe release of the vehicle per their standards. the service personel instructed me that there is really no fix for the car and numerous customers have come in for this issue, some with extremely unsafe presentations, such as the car suddenly losing power on the freeway while going 80 miles/hour in front of a big rig. he said that my problems are related to this safety compromise. i took the car home after roseville bmw deemed it safe. the next morning, i turned the car on and the car started shaking violently and the rpms would go to 3,000 back to 1,000 and back to 3,000 on its own. then it began shaking excessively and the engine malfuction reduced power light came one. i called into roseville bmw, and the same service advisor called it unsafe to drive and had it towed in (within 16 hours of releasing it to me in safe condition). they are attempting to replace the fuel pump again but admit that this is not a fix because there is really no fix for this problem. | |||
| 08/18/2010 | 16250 | ||
| High pressure fuel pump failure | |||
| 08/26/2010 | 25727 | ||
| Bmw 335i 6-sp manual began shaking roughly on start-up, rpms jumped up and down wildly between 500 and 2000 and check engine light came on. turned off car, restarted, idling settled down, car ran fine, check engine light did not come back on. same problem on next startup, but check engine light did not come on and i did not turn off car. after about one minute of idling, car began idling normally, drove fine. same problem on next start up--called dealer for service. started car, it seemed fine, so i drove away. on the way to the dealer, the check engine light came on and the car began shaking roughly while driving and had severly dimished acceleration power. downshifting did not help. could barely get up to highway speed, especially climging a hill. took it to the dealer. hpfp was replaced within 2 days. seems okay, but occasional lurching, perceived lag in acceleration at low speeds, and knowledge that this is a known problem with bmw x35s makes me question the car's reliability. | |||
| 08/18/2010 | 16250 | ||
| High pressure fuel pump failure | |||
| 08/26/2010 | 25727 | ||
| Bmw 335i 6-sp manual began shaking roughly on start-up, rpms jumped up and down wildly between 500 and 2000 and check engine light came on. turned off car, restarted, idling settled down, car ran fine, check engine light did not come back on. same problem on next startup, but check engine light did not come on and i did not turn off car. after about one minute of idling, car began idling normally, drove fine. same problem on next start up--called dealer for service. started car, it seemed fine, so i drove away. on the way to the dealer, the check engine light came on and the car began shaking roughly while driving and had severly dimished acceleration power. downshifting did not help. could barely get up to highway speed, especially climging a hill. took it to the dealer. hpfp was replaced within 2 days. seems okay, but occasional lurching, perceived lag in acceleration at low speeds, and knowledge that this is a known problem with bmw x35s makes me question the car's reliability. | |||
| 08/15/2010 | 32000 | ||
| 1. 2008 bmw 335i sedan high fuel pump pressure problem. i almost had an accident. 2. it happened 3 times within a year. 3. the fuel pump was replaced. | |||
| 06/03/2010 | 27055 | ||
| Multiple fuel system failures on vehicle starting at 27,055 miles, second at 28,711 miles, third at 40,872 miles. also excessive transmission leak at 35,784 miles.(repaired) several attempts of reprogramming software failed to fix the fuel system problem. still ongoing fuel system failure symptoms occurring after recent dealer service/inspection. the third breakdown was catastrophic and had to have vehicle towed off roadway. | |||
| 04/05/2010 | 28000 | ||
| My 2008 bmw 335i only had around 28,000 miles when i began noticing it took an inordinate amount of time to start the engine. it would crank for several seconds before the engine finally started, especially if it was a cold start. once the engine was warmed up it seemed to run just fine. it has now been in the shop 4 times since jan 2010 and i'm sick of it! am terrified about the car stopping on the interstate, amid traffic, like has been described in various other posts! | |||
| 01/07/2010 | 8560 | 2 | |
| My car has already failed twice with the same problem, i.e., failure of high pressure fuel pump (hpfp). the problem occurred twice within a year from the time of purchase. it appeared that bmw have no fix to the issue yet. concerned that this problem is serious and lead to serious problems related to safety. two hpfp's were replaced by the bmw dealer and there is no guarantee that latest part will fix the issue permanently. *tr | |||
| 12/08/2009 | 9105 | 1 | |
| Engine suddenly shut off, lost power steering on freeway while going 65mph. was able to safely roll to the next exit. dealership found defective high pressure fuel pump. *tr | |||
| 01/19/2010 | 32000 | 3 | |
| Multiple high pressure fuel pump(hpfp) failures. while driving down a busy avenue the engine unexpectedly shuts down due to the hpfp failing. this was after the car had made 2 previous visits to the dealership to repair hpfp problems. currently i am now on my 3rd hpfp in 2months. unsafe car to drive, especially if this was to occur at high speeds on a highway. bmw has been having issues for this problem since model year 2007 up until 2010, with no product changes other than simple replacements. hpfp shows signs of problems when starting the car, due to long cranks, unstable rpm's and engine shuttering. *tr | |||
| 11/15/2009 | 6500 | 1 | |
| My bmw 335i only had a few thousand miles when i began noticing it took an inordinate amount of time to start the engine. it would crank for several seconds before the engine finally started, especially if it was a cold start. once the engine was warmed up it seemed to run just fine. then after a few days the service engine light and exclamation point were light up on my dashboard. i took it to the dealer and they explained bmw was aware of the problem with the fuel pump and fuel injection system and they would take proper steps to ensure the problem was fixed. to my knowledge they changed the fuel pump and whatever other seals needed to be changed. car seemed to work just fine for about 6 weeks, now the problem has returned. the vehicle now has to crank for an inordinate amount of time again in order to get the car to start. i am concerned this will not be properly fixed again. the car is not yet at 10k miles and i am having to bring it in to be fixed for a second time. this is very disconcerting. **please note, the system would not allow the 335i as an option for the 2009 year, only when i chose the year as 2008, please note however that this is a 2009 bmw not a 2008** *tr | |||
| 12/26/2009 | 33000 | 1 | |
| My car's high pressure fuel pump failed while i was driving on the highway in southern california. i was accelerating to pass another car, the car stuttered, and the check engine light went on. after this occurred, the car could barely accelerate. it was the weekend, so i had to continue driving to my destination, as there were no bmw dealerships open to repair the problem. the loss of acceleration made it very difficult, and potentially dangerous, when getting onto the freeway. also, had the car given out completely, it likely would have caused an accident. the problem was repaired the next work day (12/28/2009). according to the service invoice provided by the bmw dealership, the problem was a faulty high pressure fuel pump. the faulty hpfp was replaced. *tr | |||
| 12/01/2008 | 22000 | 1 | |
| Own a 2008 bmw 335i. car service engine soon light went on while i was on highway. it went into safety mode, if i tried accelerating the car shuddered and shook violently. brought the car in to nearest bmw dealer, diagnosed as faulty high pressure fuel pump. pump replaced. less than 1,000 miles later, the car started again with the same behavior. dealer could not replicate. car has long cranks when starting cold. shudders and shakes. this car is a hazard. bmw has admitted the problem by extended the fuel pump warranty from 50,000 miles to 100,000 miles, but this is a safety issue. multiple online reports of repeated fuel pump failure. but, bmw will not replace unless a fault code is captured. this car must be recalled. *tr | |||
| 12/28/2009 | 3000 | 1 | |
| Car stalls if running and is underpowered or fails to start. happened three times during first 15 months of taking possession of the new vehicle. each time was the result of the fuel pump needing replacing. *tr | |||
| 12/07/2009 | 9679 | 1 | |
| The car went into limp mode in the middle of the highway and had to go 35mph the rest of the way on a 40mph minimum. the dealer said that it was a faulty high performance fuel pump and that it needed to be replaced. this is a very dangerous situation as i could have almost caused a crash while moving to the shoulder at 35mph on a fast highway. *tr | |||
| 07/16/2009 | 12403 | 3 | |
| In july of 2009 the high pressure fuel pump went out on my 2008 335i. the dealer replaced the fuel pump and was aware of problems with this particular engine. on november 12th the fuel pump went out again and was replaced. bmw stated that they have extended the warranty for the hp fuel pump but could not give a reason to the defect. on november 30th three fuel injectors and 3 spark plugs were replaced. on all 3 occasions car lost power and or started to sputter. engine warning light came on all 3 times. i've lost all confidence in this vehicle and am currently starting a lemon law claim. *tr | |||
| 11/23/2009 | 3300 | 1 | |
| My 2009 bmw 335i experienced a high pressure fuel pump failure while driving. this failure caused my vehicle to stall and become inoperable in traffic. the vehicle had to be pushed out of the intersection and required a tow to the dealership. the fuel pump was replaced by the dealer. hpfp failures are a common problem with the bmw n54 engine and have been a recurring problem since the engine was first introduced in 2006 and still plagues vehicles currently manufactured. some people have had their fuel pumps replaced 3 or more times. the failure mode of this component creates a safety hazard for the driver. while bmw has extended the warranty for this component they have not addressed the root cause and the safety issues still remain. note: the vehicle selector did not have the 335i as an available model for model year 2009. i selected 2008 so that the vehicle model would be correct. *tr | |||
| 12/03/2009 | 12000 | 2 | |
| Bmw 335i 2008 hpfp failed. 2nd time this has happened to me. *tr | |||
| 06/18/2009 | 1 | ||
| 2008 bmw 335i sedan. hpfp (high pressure fuel pump) failed at 11,000 miles-car goes into limp mode (half power). hpfp replaced at dealer. new pump failed at 13,000-also replaced. now at 15,000 miles, car is experiencing long cranks again (symptoms of pump failure) again. *tr | |||
| 10/16/2008 | 15384 | 1 | |
| Hpfp failure once on 10/16/08 and again on 09/30/09. *tr | |||
| 11/16/2009 | 28289 | 1 | |
| 2008 bmw 335i engine malfunction came on for 3rd time this year and 1 week after the last time. fuel injector was replaced, but i've lost all confidence in this vehicle. it occurred on startup. after dropping off car for service i contacted bmwna customer relations to see what options i have under ca lemon law as i can't drive this vehicle with any confidence. will hear back from them on 11/19/2009. *tr | |||
| 11/09/2009 | 27983 | 1 | |
| Bmw 335i engine malfunction light came on again for second time this year. second high pressure fuel pump replaced in under 1 year. *tr | |||
| 02/25/2009 | 15373 | 1 | |
| 2008 bmw 335i threw a engine malfunction and then went to reduced power mode. *tr | |||
| 10/24/2009 | 46000 | 1 | |
| Dear bmw of north america, llc: we have been experiencing a problem with the fuel pump and fuel injectors on the above subject vehicle. we've taken the vehicle to united bmw of roswell, 11458 alpharetta hwy, roswell, ga 30076 -- phone# 678-832-4600. united bmw of north america, llc sent us a letter several months this year in 2008, informing us that they were aware of some issues pertaining to the fuel pump on the 335i's. alexander mathis has encountered these exact issues listed below in the correspondence from bmw of north america, llc. we've taken the initiative to take vehicle back to the united bmw of roswell on three different occasions pertaining to issues. to our amazement, bmw roswell communicated that the fuel in the vehicle had to much ethanol in the fuel tank. they said the bmw only allows 10% of ethanol in the gasoline and that some test were showing that there was 15% of ethanol in the fuel. nonetheless, we faxed over a copy of the gas receipt which certainly shows that we put 93 octane gas in both of our bmw's. we both use the same gas stations and the same 93 octane fuel. however, the 2006 330i sedan is not experiencing any problems at all, but the 335i is experiencing that very issues that bmw north america listed below in their correspondence. we never brought this issue to bmw north america, llc's attention. however, we still received a letter in mail pertaining to these exact issues. the letter precisely indicated the same issues that alexander mathis is currently experiencing with his vehicle. this is extremely frustrating to the customer that they would have to be caught up in an issue between united bmw roswell, bmw north america, llc and exxon gas station where the fuel was purchased. personally, i just couldn't imagine bmw allowing their valuable customers to go through such a cumbersome and tedious process to get their vehicle repaired. the vehicle is still under warranty with a little over 46,000 mile. *tr | |||
| 08/16/2009 | 10100 | 1 | |
| High pressure fuel pump (hpfp) failed and the car immediately lost power. according to the dealer the pump failed because it does not react well to sulfur in the gasoline. *tr | |||
| 07/03/2009 | 38700 | 1 | |
| When starting my car the engine jerked and almost stalled on start-up. also under normal driving conditions car acceleration is sluggish and is jerky during braking. this has been a recurring problem since i took delivery in october 2007. fuel pump and fuel injectors have been replaced twice. car is in the shop on average of once every 3 weeks! dealer continues to replace parts but the same problem occurs. parts seem to be defective! *tr | |||
| 08/06/2008 | 7025 | 5 | 01/31/2008 |
| Tl*the contact owns a 2008 bmw 335i. while driving at any speed, the vehicle stalls. the radio and instrument panel lights remain functional, but all the other components stop working. the vehicle was towed to the dealer. they placed gasoline in the fuel tank and the vehicle started immediately. the contact stated that the vehicle had at least a quarter tank of gas and that the low fuel indicator had not illuminated prior to the failure. the failure has recurred at least four times since the repair and the vehicle was taken back to the dealer 3 times. the second time she took the vehicle back to the dealer, the fuel gauge displayed 70 miles remaining in the fuel tank. the contact was advised to keep as much gasoline in her vehicle as possible. when the failure recurred the third time, the mechanic stated that the right fuel level sensor needed to be replaced. after the fuel level sensor was replaced, the service engine light illuminated on the vehicle. during the fourth visit to the dealer, they removed the fuel tank and found that one of the fuel lines was pinched. the dealer re-attached the fuel return line. one month later, the vehicle stalled again and displayed that there was 94 miles of fuel remaining in the vehicle. the service engine light did not illuminate. the contact placed gasoline in the vehicle and drove to the dealer. tests were performed on the right level sender, the harness was disconnected at the jbe sensor, wires were replaced, and the harness was reassembled. the dealer test drove the vehicle and it performed normally for three weeks. recently, the vehicle stalled while traveling 40 mph. the fuel gauge displayed 56 miles remaining in the tank. she placed fuel in the vehicle, but the service engine soon light illuminated. the failure mileage was 7,025 and current mileage was 14,425. updated 06/09/09. *lj updated 06/10/09.*jb | |||
| 01/01/2009 | 18000 | 1 | |
| Have had fuel pump failure four times this month numerous other problems. *tr | |||
| 09/18/2008 | 2500 | 1 | |
| At around 2000 miles on the odometer, the car began having long crank times. i took it to the dealer and they identified the problem as a high pressure fuel pump. the fuel pump was replaced under warranty. *tr | |||
| 09/26/2008 | 5500 | 1 | |
| 1. used regular unleaded as atlanta was out of premium 2. drove vehicle about 20 miles 3. attempted to start vehicle, engine would violent shake then die, engine malfunction indicator would appear 4. dealer replaced high pressure fuel pump. *tr | |||
| 09/21/2008 | 8000 | 1 | |
| I have a 2008 bmw 335i convertible. on two occasions, the fuel pump has malfunctioned coming off of the freeway in los angeles, resulting in complete lack of power. this has put me and my family's life in danger. i have read countless other reports of this occurring. please make bmw issue a recall, asap before someone gets seriously injured. *tr | |||
| 08/22/2008 | 1920 | 1 | |
| 1) transmission jerks forward when letting foot off brake intermittently 2) car has long starts; i believe it to be a fuel management problem 3) car has reduced power intermittently problems occurs about every two days; the transmission jerking forward and reduce power is unsafe. it can't be forecasted during everyday driving. i have in contact with bmw na and my local service center for repairs. car has approximately 2000 miles; bmw claims no issues with the system. fuel/transmission issue makes the car hard to predict. bmw dealer recommended a different fueling station due to ethanol contact; since i started using their recommended gas stations, the problem has gooten worse. it should be noted the car has not technically failed yet. i've created an excel chart to track the issues, events and date/mileage/status of car conditions. i will keep in contact with the service manager of the dealer with the re-occuring issues. vehicle type 2008 bmw 335i coupe (model was not listed in drop-down bar later in complaint). *tr | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||
| 04/13/2009 | 13400 | 1 | 02/03/2009 |
| Tl*the contact owns a 2008 bmw 335i. while driving approximately 60 mph on an incline, the check engine warning indicator illuminated on the instrument panel. the warning indicator remained lit until the engine turned off. the engine stalled unexpectedly and then restarted to resume normal operation. the failure recurred several times before the contact reached her destination. the engine failed to restart after the final occurrence. roadside assistance was called to the scene and the vehicle was towed to an authorized dealer for inspection. the technician stated that the fuel pump contributed to the failure. the fuel pump was replaced. the failure mileage was 13,400 and current mileage was 13,600. updated 05/14/09. *lj updated 05/14/09.*jb | |||
| 09/21/2008 | 8000 | 1 | |
| I have a 2008 bmw 335i convertible. on two occasions, the fuel pump has malfunctioned coming off of the freeway in los angeles, resulting in complete lack of power. this has put me and my family's life in danger. i have read countless other reports of this occurring. please make bmw issue a recall, asap before someone gets seriously injured. *tr | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 08/06/2008 | 7025 | 5 | 01/31/2008 |
| Tl*the contact owns a 2008 bmw 335i. while driving at any speed, the vehicle stalls. the radio and instrument panel lights remain functional, but all the other components stop working. the vehicle was towed to the dealer. they placed gasoline in the fuel tank and the vehicle started immediately. the contact stated that the vehicle had at least a quarter tank of gas and that the low fuel indicator had not illuminated prior to the failure. the failure has recurred at least four times since the repair and the vehicle was taken back to the dealer 3 times. the second time she took the vehicle back to the dealer, the fuel gauge displayed 70 miles remaining in the fuel tank. the contact was advised to keep as much gasoline in her vehicle as possible. when the failure recurred the third time, the mechanic stated that the right fuel level sensor needed to be replaced. after the fuel level sensor was replaced, the service engine light illuminated on the vehicle. during the fourth visit to the dealer, they removed the fuel tank and found that one of the fuel lines was pinched. the dealer re-attached the fuel return line. one month later, the vehicle stalled again and displayed that there was 94 miles of fuel remaining in the vehicle. the service engine light did not illuminate. the contact placed gasoline in the vehicle and drove to the dealer. tests were performed on the right level sender, the harness was disconnected at the jbe sensor, wires were replaced, and the harness was reassembled. the dealer test drove the vehicle and it performed normally for three weeks. recently, the vehicle stalled while traveling 40 mph. the fuel gauge displayed 56 miles remaining in the tank. she placed fuel in the vehicle, but the service engine soon light illuminated. the failure mileage was 7,025 and current mileage was 14,425. updated 06/09/09. *lj updated 06/10/09.*jb | |||
| FUEL SYSTEM, OTHER | |||
| 02/13/2010 | 35000 | ||
| High presure fule pump failed in parking lot. not driving at the time. it was replaced and 2 weeks later started having problems again. this time they did not replace it. only a software update. still having starting problems. | |||
| 10/04/2010 | 40000 | ||
| I purchased a 2008 bmw 335i. since 2008 it has been serviced at least twice for engice service light which resulted in replacing hpfp. in august 2010, the engine service light along with a slow and rattling start, odors of gas, and shaky rough ride -since then, my 335i has been serviced six times without avail. bmw na recall and bmw fairfax, va mechanics replaced the fuel module after the seventh service appointment since aug 10. the car exepectedly looses power while driving on the highway. | |||
| 01/19/2010 | 38000 | 2 | |
| This is the second failure of the hpfp in my 2008 bmw 335i. it occurred when i left work and started car and the car shuddered and the indicator showed that the car went into limp mode (reduced power). drove the car to my child's preschool and turned off the car. started the car and again the car went into limp mode. decided to take the car directly to the dealership and the car stalled three times on the way. two of the stalls were while the car was moving. the hpfp was replaced under warranty the next day.*cw | |||
| 12/10/2009 | 19000 | 1 | |
| 2008 bmw 335i, failing high pressure fuel pump. bmw was reluctant to replace part. *tr | |||