Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE - BODY | |||
| 09/12/2011 | 50000 | ||
| Trunk locking failure. unable to open trunk with remote control or switch inside the car. i was only able to open the trunk with the key over-ride from the trunk. bmw usa customer service did not provide any assistance to open the trunk. i had to read the manual to be able to over-ride the electrical systems. once i opened the trunk the trunk would not close. after extensive internet research and electrical trouble-shooting, i found broken brown electrical wire in the trunk harness boot above the battery compartment. i found several cases posted in the internet. this is a common problem with bmw. bmw usa customer relations was contacted to report this safety issue and a design flow but she did not offer any intrest to resolve the issue. i offered the opportunity to bmw technicians / engineers to inspect the design flow and perhaps they can provide a solution to this defect but she wanted me to go to the dealer and pay the dealer to diagnose the problem ($150 per hour fee). i was clear that i already found the problem and can simply splice the wires back but i was calling because i am concern about the safety of other bmw drivers. electrical shortage next to the battery can be a safety concern! bmw customer service manager did not offer any help either. | |||