Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 02/22/2013 | 137000 | ||
| Tl* the contact owns a 1997 bmw 528i. the contact stated that he traveled over a road bump at an unknown speed when the vehicle released an abnormal noise. the contact inspected the vehicle and found that one of the struts failed. the vehicle was taken to the dealer and the contact inquired of nhtsa campaign number: 04v183000 (suspension) but he was advised that the vehicle could not be repaired under the recall because the recall repairs was a preventative measure and the failure had already occurred. the vehicle was not repaired. the manufacturer was notified of the failure. the failure mileage was 137,000. the vin was unavailable. | |||
| 02/22/2013 | 137000 | ||
| Tl-the contact owns a 1997 bmw 528i. the contact stated that he ran over a bump and he heard a noise. the contact state that he discovered the strut failed. the contact took his vehicle to the dealer for recall nhtsa campaign number: 04v183000(suspension). the dealer stated that the would not honor the recall because the part had already failed. the vehicle was not repaired. the manufacturer was notified but provided on assistance. the failure mileage was. the vin was unavailable. ap | |||
| 06/30/2003 | 88055 | 1 | |
| While backing out of a parking a space the flexible ball joint housing came apart. this caused the consumer to lose control of the vehicle, and the steering wheel turned completely around. *ak the flex joint housing bolt went out. the flex joint housing bolts needed to be replaced and the slip ring was damaged to the wheel spring. *scc *jb | |||
| SUSPENSION - FRONT | |||
| 01/07/2009 | 205730 | ||
| Tl*the contact owns a 1997 bmw 528i. while driving 60 mph, the contact heard a clunking noise and noticed smoke coming from the front of the vehicle. the vehicle dropped to the ground and the steering wheel began to vibrate badly. he pulled to the side of the road and could not control the vehicle. he crashed into the guardrail and the front and rear passenger side doors were dented inwards. there were no injuries. the vehicle was towed to his residence and he noticed that the front spring strut plate failed on the passenger side. the dealer stated that he would be responsible for the repair costs because the vehicle was too old. the vehicle was not included in nhtsa campaign id number 04v183000 (suspension:front). the failure mileage was 205,730. | |||
| 02/01/2007 | 1 | ||
| Bmw customer states that strut plate failed in feb 2007 and discovered there had been a recall on this vehicle for exactly this defect**cc *jb | |||
| 02/24/2007 | 142165 | 1 | 05/02/2005 |
| While driving at night on interstate 5, southbound north of los angeles in vicinity of sun valley, my 1997 bmw 528i struck a large (30 gallon) plastic barrel in the roadway, impacting the lower front center/right of the vehicle. the air bags did not deploy. damage was extensive enough that the insurance company considers it a total loss (exceeding $12,000). there is a nhtsa recall outstanding on the 1997 bmw 5 series (recall number 04v183000) regarding defective front suspension/strut components, but my call to bmw at 800-831-1117 did not result in any assistance with regard to my vehicle. they were only able to confirm two other recall services that had been performed. my insurance company is offering me a settlement for total loss, but i would prefer that the car be repaired and that bmw bear their share of the cost for the substantial portion of damage due to the known defect. | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | |||
| 10/03/1996 | 1 | ||
| During minimal impact of sidewall tire which sliced, lower control arm snapped causing extensive damage to other components. | |||
| SUSPENSION - FRONT - MACPHERSON STRUT | |||
| 02/24/2007 | 142165 | 1 | 05/02/2005 |
| While driving at night on interstate 5, southbound north of los angeles in vicinity of sun valley, my 1997 bmw 528i struck a large (30 gallon) plastic barrel in the roadway, impacting the lower front center/right of the vehicle. the air bags did not deploy. damage was extensive enough that the insurance company considers it a total loss (exceeding $12,000). there is a nhtsa recall outstanding on the 1997 bmw 5 series (recall number 04v183000) regarding defective front suspension/strut components, but my call to bmw at 800-831-1117 did not result in any assistance with regard to my vehicle. they were only able to confirm two other recall services that had been performed. my insurance company is offering me a settlement for total loss, but i would prefer that the car be repaired and that bmw bear their share of the cost for the substantial portion of damage due to the known defect. | |||
| 12/10/2004 | 55000 | 1 | 07/15/2001 |
| A rattling noise can be heard while driving at any speed. the vehicle was taken to the dealer, who informed the consumer that the front struts needed to be replaced. *ak the front right strut collapsed and caused damage to the tire. *sc *jb | |||
| 07/02/2004 | |||
| Consumer had already fixed the nhtsa recall campaign #4v183000. original invoice was send to the manufacturer in may 2004. and still waiting for the reimbursement. manufacturer call the consumer and indicated they wont honoring the recall because independent shop repaired the vehicle. please provide further information. | |||
| 06/27/2004 | 12000 | 1 | |
| On july 1, 2004 consumer received a recall letter, prior to having the strut nhtsa recall campaign 04v183000 repairs performed. the defect occurred. this resulted in a collision on june 25, 2004 while driving at 35 mph. consumer lost control, and the right tire broke. as result, vehicle went into a ditch. *ak | |||
| 03/18/2004 | 38514 | 2 | 03/29/2003 |
| While driving at 30 mph, the consumer heard an explosion, sounding like a tire blowout. while examining the flat tire, the consumer discovered that the right front strut broke, piercing the tire. several months later, the exact same thing happened on the opposite side of the vehicle. *ak *sc *jb | |||
| 05/15/2003 | 112520 | 12/29/2001 | |
| The driver side front strut has failed. the strut has broken half way and appears that it just a matter of time or a bump before the entire piece breaks off. if this happens while driving, vehicle control will be lost. a few months ago i replaced the passenger side strut because that strut spring base failed, at the time i considered a freak occurrence and just replaced the strut. now that the other strut is failing i believe this is a manufacturing defect and very dangerous safety issue. please contact me as soon as possible since i need my car to travel to work and i am planning on taking the car to the dealer tomorrow. *jb | |||
| SUSPENSION - FRONT - SPRINGS - AIR SUSPENSION SYSTEM | |||
| 06/09/2004 | 1 | 11/14/2003 | |
| Consumer received recall 04 v 183 000 concerning front spring strut plate. consumer received this recall notice, and unable to get dealer to honor the recall because the previous owner owned the dealer money. *ak | |||