Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | ||||||||||||||||
| 11V595000 | GENERAL MOTORS LLC | from 02/02/2010 to 06/23/2011 | V (Vehicle) | 8789 | 01/19/2012 | MFR | GENERAL MOTORS LLC | 12/20/2011 | 12/21/2011 | 571 | 114 | |||||
| Defect Summary | General motors (gm) is recalling certain model year 2010-2011 cadillac srx vehicles manufactured from october 26, 2008, through june 23, 2011, for failing to comply with the requirements of federal motor vehicle safety standard number 114, | |||||||||||||||
| Consequence Summary | The driver may be unable to shift the transmission out of gear, resulting in no motion or the shifter may inaccurately indicate that the transmission is in park when it is not, allowing the vehicle to roll away and cause a possible crash. | |||||||||||||||
| Corrective Summary | Gm will notify owners, and dealers will ensure that the transmission shift cable is properly routed and seated in the transmission cable bracket. this service will be performed free of charge. the safety recall is expected to begin during january 2012. owners may contact cadillac at 1-866-982-2339. | |||||||||||||||
| Notes | Gm | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| PI-0238B | 02/01/2011 | 10038370 | Ready | 06/15/2011 | |
| PI-0238B | 02/01/2011 | 10038370 | Gm: there is a transmission hesitation or sag when the vehicle is coasting at around 10mph. 2010-2011 srx. *rm | 06/15/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| PI-0448 | 04/01/2011 | 10038706 | Ready | 06/27/2011 | |
| PI-0448 | 04/01/2011 | 10038706 | Gm: malfunction light is on with four possible trouble codes stored. *rm | 06/27/2011 | |
| SB-11093 | 03/01/2011 | 10038658 | Ready | 06/24/2011 | |
| SB-11093 | 03/01/2011 | 10038658 | Gm: there may be a temporary drop in engine torque while trying to accelerate due to software. 2011 srx. *rm | 06/24/2011 | |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| PIE-0111A | 01/01/2011 | 10037931 | Gm: the service rear axle message is displayed. 2010-2011 cadillac srx. *rm | 06/08/2011 | |
| PIE-0111A | 01/01/2011 | 10037931 | Ready | 06/08/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 12/18/2012 | 10500 | ||
| I have a turbocharged srx. i was attempting to make a turn onto a road, as i hit the accelerator, the vehicle hesitated for a significant time, as if the transmission was disengaged. after a second or two, it suddenly engaged. additionally, there have been times when i attempted to quickly increase speed, and felt significant hesitation. this is especially dangerous when pulling on to a road with high speed traffic on it, the vehicle is unresponsive to fast acceleration. sometimes there is even a revving, and a sudden bang as the transmission engages. i spoke to the dealer on several occasions. i was told this dealership did not sell the turbocharged version of this vehicle because of this issue, and nothing could be done, but they were aware of it. the service manager indicated he had one other vehicle like mine serviced at his facility which had the exact same problems, but they could do nothing.ot sure of the percentage of 2011 srx's with the turbocharger, but i expect it is low, and was discontinued in 2012. not having the ability to accelerate especially in front of oncoming traffic behind you is inherently dangerous. | |||
| 05/14/2012 | 17000 | ||
| Tl*the contact owns a 2011 cadillac srx. the contact stated that when driving at any speed, the vehicle stalled without warning. the vehicle was taken to the dealer but was not repaired. the manufacturer was contacted and advised the contact to take the vehicle back to the dealer for repairs. the contact referenced nhtsa campaign id number: 11v595000 (power train: automatic transmission) but did not receive confirmation that the vehicle was included in the recall. the vehicle was not repaired. the failure mileage was 17,000 and the current mileage was 28,000. | |||
| 05/14/2012 | 17000 | ||
| Tl- contact owns a 2011 cadillac srx. the contact stated that when driving at any speed, the vehicle stalled without warning. the vehicle was taken to the dealer but was not repaired. the manufacturer was contacted and advised the contact to take the vehicle back to the dealer for repairs. the contact referenced nhtsa campaign id number: 11v595000 (power train: automatic transmission) but did not receive confirmation that the vehicle was included in the recall. the vehicle was not repaired. the failure mileage was 17,000 and the current mileage was 28,000. kmj | |||
| 05/14/2012 | 17000 | ||
| Tl- contact owns a 2011 cadillac srx. the contact stated that while driving at any speed the vehicle acceleration was stalled and by causing the vehicle to be inoperable. the vehicle was taken to the dealer who stated that they can not perform any repair to the vehicle unless the manufacturer notified the dealer, and offered no other assistance to the contact. the manufacturer was notified of the failure who stated the contact to take the vehicle back to the dealer for the repair at the contact cost and offered no assistance. there was a nhtsa campaign id number: 11v595000. the failure mileage was 17,000. and the current mileage was 28,000. lg | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 12/07/2010 | 700 | ||
| Tl- the contact owns a 2011 cadillac srx. the contact stated that if you are making turn the car changes gears. the vehicle will jump from third gear to sixth gear when you take you foot off the gas and when you place your foot back on the gas the vehicle will loose power as it is down shifting. the vehicle feels as if you have no connection between the transmission and the engine. when you try to break through a corner and hit the gas, the vehicle jerks because the gears are out of place. the dealer told said this is dangerous, but this is how the vehicle is designed. the contact was given a loaner vehicle and the dealer is speaking with the manufacturer to see what can be done to correct the problem. the failure mileage and current mileage was 700.rl | |||
| 09/22/2010 | 1000 | ||
| While driving my 2011 cadillac srx, awd premium edition with less than 1000 miles on the odometer i experienced this problem. driving at interstate speed with the cruise control set at 74 mph. the transmission suddenly felt like it shifted itself into neutral, tachometer red lined at 6950 rpm, and i lost all forward drive. while still in auto mode with drive gear selected the vehicle had no response to throttle imput. the vehicle began to slow leaving me in a very dangerous position of trying to get to the shoulder without getting ran over by oncoming traffic upon safely exiting the interstate i contacted onstar for an instant vehicle diagnostic. the tech instructed me that he was viewing 3 seperate problem codes 1-motor, 2-transmission. after the tech advised me that i could drive the vehicle i choose to stay on two lane less traveled roadway to attempt to get to the dealer for a diagnostic. after two days the dealer contacted me to advise they could not duplicte the problem, they were in contact with gm powertrain division through out the repair attempt. the vehicle was returned to me after two days. after driving the vehicle for an additional two weeks with the same problem still occuring i again returned the vehicle to the dealer with the same complaint. after several days the dealer called to inform me that gm powertrain instructed them to remove the transmission, and transaxle assembly and return it to them, and that they would be replacing it with a brand new assembly. | |||