Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRONIC STABILITY CONTROL | |||
| 10/11/2011 | |||
| My 2007 chrysler 300c has a lifetime powertrain warranty. i received the document listing the parts covered for the lifetime warranty. my abs, esp and tcs lights came on. the right rear speed sensor went bad. i called graven and set up appointment for warranty work. i also called chrysler corp. i brought my car to graven chrysler, 10-10-11 at approx. 2:30pm. graven chrysler called the next morning, 10-11-11 7:53am my car was ready. graven said it was going to cost $135. i said that the work was warranty. graven said it wasn't warranty work because part number doesn't come back as warranty. i explained to the assistant that it is warranty, that my car has a lifetime powertrain warranty. she said that only covers the engine, transmission and driveline. i said it also covers a lot of other parts which i have a list of. she then said, you will have to talk with chrysler and there was nothing she could do. chrysler said i have to pay a $50.00 co-pay. i said why should i pay a co-pay when this part has a lifetime warranty. i was told i can pay the $50.00 or $185. i said that i was told it was $135. i said for now i will pay the $50.00 but would file a complaint for the warranty and getting my $50.00 back. the next day i received a call from chrysler. i was asked how my car was running. i said it drove home ok. she said that she would close the case then. i said that i can't understand why you made me pay $50.00 co-pay when the part is listed on the paperwork as having a lifetime warranty under the powertrain. she said that i could call graven chrysler back and try and get them to except it. i said, why, you are the person who makes the decision as you did about the co-pay and the graven chrysler wouldn't even do that. chrysler corp case number 21430038. | |||