Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER ARM | ||||||||||||||||
| 10E059000 | FEDERAL-MOGUL CORPORATION | E (Equipment) | 22689 | MFR | CHRYSLER GROUP LLC | 12/27/2010 | 12/27/2010 | |||||||||
| Defect Summary | Federal-mogul is recalling certain replacement control arm assemblies, part numbers k7425, 10945, fa4510x, k7427, 10946, and fa4611x, sold for use on various passenger vehicles listed above. the ball joint on the control arm assembly can fail causing the ball stud to wear through the control arm housing resulting in noise and/or separation of the ball stud from the housing. | |||||||||||||||
| Consequence Summary | If there is a separation of the ball stud from the housing, the driver can loose steering control, possibly resulting in a vehicle crash. | |||||||||||||||
| Corrective Summary | Federal-mogul will notify owners of record and replace the affected control arms free of charge. the safety recall is expected to begin during january 2011. owners may contact federal-mogul at 1-877-489-6659. | |||||||||||||||
| Notes | This recall only pertains to replacement control arm assemblies and has no relation to any original equipment installed on vehicles manufactured by chrysler llc.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||||||||||||
| 97V201000 | CHRYSLER CORPORATION | from 07/31/1994 to 07/10/1997 | V (Vehicle) | 599000 | 12/15/1997 | ODI | CHRYSLER GROUP LLC | 11/13/1997 | 11/20/1997 | |||||||
| Defect Summary | Vehicle description: passenger vehicles. the lower control arm ball joint can separate due to loss of lubrication. | |||||||||||||||
| Consequence Summary | Separation of the ball joint could cause a loss of steering control increasing the risk of a vehicle crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the ball joint end housing cover seal for leakage with a high pressure air tester and the rubber boot will be visually inspected for damage. if the cover seal leaks or the boot is damaged, the lower control arm will be replaced. | |||||||||||||||
| Notes | Owner notification began december 15, 1997.owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997.also contact the national highway traffic safety administration's auto safety hotline at 1-800-424-9393. | |||||||||||||||
| 09E056000 | QUALIS AUTOMOTIVE LLC | E (Equipment) | 5787 | 11/09/2009 | MFR | CHRYSLER GROUP LLC | 10/09/2009 | 10/13/2009 | ||||||||
| Defect Summary | Qualis automotive is recalling certain aftermarket ball joints sold for use on certain passenger vehicles. the socket may have been excessively hardened which could cause it to crack near the retaining ring groove allowing the ball stud to separate under impact load. the subject ball joints were sold as four part numbers, d10945, d10946, g10945, and g10946. the affected control arms, d10945 and d10946, are stamped with the following dates on the ball joints: 134308, 135708, 100109, 102709, 104109, 105509, 107609, 108909, 110309, 113209, and 116609. the g10945 and g10946 are the same part as the d10945 and d10946 respectively. they are labeled differently depending on the aftermarket customer. | |||||||||||||||
| Consequence Summary | Separation of the ball stud from the socket of the ball joint housing would allow the control arm to collapse and the wheel to fold in causing loss of steering control, possibly resulting in a crash. | |||||||||||||||
| Corrective Summary | Qualis automotive will replace the ball joints free of charge. the safety recall began on november 9, 2009. | |||||||||||||||
| Notes | This recall only pertains to aftermarket ball joints and has no relation to any original equipment installed on vehicles produced by chrysler.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION | |||||
| 020598 | 05/29/1998 | 601679 | Intermittent popping sound coming from the front of the vehicle may be heard from either side. *yc | 11/09/1999 | |
| SUSPENSION - FRONT | |||||
| 020797 | 09/26/1997 | 54434 | Front of vehicle experiencing a low frequency rumble/gear type noise. *yc | 04/07/1998 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| SUSPENSION | ||||||
| EA97016 | CHRYSLER GROUP LLC | 09/29/1997 | 11/20/1997 | LOWER CONTROL ARM BALL JOINT FAILURE | 97V201000 | |
| Alleged front suspension may collapse due to failure of lower control arm ball joint; loss of vehicle control may result. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 10/15/2001 | 1 | 02/01/1998 | |
| I bought this car in chrysler dealer as a used one in 1998. it was 97 model. now my daughter is driving and go to courage every day. she drive gently not severly. i have asked dealer whenever they recommend me brake pad change, engine check, tie rod, alignment, etc to keep good condition because my daughters life. but it happen automatic transmission problem happened at 51500 miles. dealer said that warranty is under 50000 miles. i was upseted about their comment because i was good customer and only 1500 miles over the limit. they understood and give chrysler phone call and negotiated if they could take care of this cost $1800. they accepted to pay 50% finaly. i had no choice to accept. my wife was still get angry to pay $900. i do not want to have chrisler car because i have heard from my friends that it is quite common transmission problem. plz suggest me how to do. i'm hoping i get your good information. thank you. have a merry christmas. | |||
| 1 | 09/15/1997 | ||
| When riding on rough roadways the vehicle experiences extreme vibration and noise. | |||
| SUSPENSION - FRONT | |||
| 07/16/2001 | 2 | ||
| I have taken this car to the dealer right before the 36k warranty was expired complaining of a sweak coming from the driver front left. they told me there was nothing wrong and that if it get worse to bring it back even after the warranty expires. i have since relocated and the problem has gotten significantly worse, the dealer i listed on the prior page will not do anything about it until i talk to chrysler because the warranty is expired. however, the customer service number for chrysler is busy all day long everyday and is impossible to get through to someone. the number i have been dialing is 1-800-992-1997 and i have called at all different times during the day on multiple occassions and i always get a busy tone, in the mean time my car is getting worse and i don't know where to turn.... the problem is with the lower control arm ball joint not holding lubrication according to an independent repair shop i took the vehicle to after mike shepherd supposedly lubed something and then assured me that the problem was resolved when infact they didn't even lube anything close to the problem according to this other repair shop. can you offer me any help?? possibly another number to get through to chrysler??*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 05/02/2004 | 1 | 05/09/1999 | |
| Contact stated: contact has had to put two ball joints on this vehicle ,a left ball joint and a right ball joint. when he parked the car he heard a bang. the wheels would be on an angle because the vehicle was a front wheel drive. | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 05/02/2004 | 1 | 05/09/1999 | |
| Contact stated: contact has had to put two ball joints on this vehicle ,a left ball joint and a right ball joint. when he parked the car he heard a bang. the wheels would be on an angle because the vehicle was a front wheel drive. | |||
| SUSPENSION - REAR - AXLE - NON-POWERED AXLE ASSEMBLY | |||
| 07/21/2005 | 107675 | 02/25/2002 | |
| Both tie rods on the left rear tire broke causing the tire to lock up. which caused loss of control of the car sending the car into a ditch. front end of car stopped in ditch and rear then came over landing upside down. none of the air bags empolyed. | |||