Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||||||||||||
| 09E056000 | QUALIS AUTOMOTIVE LLC | E (Equipment) | 5787 | 11/09/2009 | MFR | CHRYSLER GROUP LLC | 10/09/2009 | 10/13/2009 | ||||||||
| Defect Summary | Qualis automotive is recalling certain aftermarket ball joints sold for use on certain passenger vehicles. the socket may have been excessively hardened which could cause it to crack near the retaining ring groove allowing the ball stud to separate under impact load. the subject ball joints were sold as four part numbers, d10945, d10946, g10945, and g10946. the affected control arms, d10945 and d10946, are stamped with the following dates on the ball joints: 134308, 135708, 100109, 102709, 104109, 105509, 107609, 108909, 110309, 113209, and 116609. the g10945 and g10946 are the same part as the d10945 and d10946 respectively. they are labeled differently depending on the aftermarket customer. | |||||||||||||||
| Consequence Summary | Separation of the ball stud from the socket of the ball joint housing would allow the control arm to collapse and the wheel to fold in causing loss of steering control, possibly resulting in a crash. | |||||||||||||||
| Corrective Summary | Qualis automotive will replace the ball joints free of charge. the safety recall began on november 9, 2009. | |||||||||||||||
| Notes | This recall only pertains to aftermarket ball joints and has no relation to any original equipment installed on vehicles produced by chrysler.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - FRONT | |||||
| 02020 | 10/23/2002 | 10000590 | Incorrect fasteners at the rear attachment for the front stabilizer bar bushing clamp. *tt | 03/25/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/30/2012 | 115000 | ||
| Tl* the contact owns a 2003 chrysler sebring. the contact stated that while driving 25 mph, the front end of the vehicle dropped down toward the ground. the vehicle was towed to an independent mechanic. the mechanic stated that the front lower ball joints failed due to defective material. the vehicle was repaired, but the failure recurred. the vehicle was taken back to the mechanic, but was not repaired a second time. the manufacturer was made aware of the failure. the vin was unavailable. the failure mileage was 115,000 and the approximate current mileage was 115,300. | |||
| 01/30/2012 | 115000 | ||
| Tl-the contact owns a 2003 chrysler sebring. the contact stated that while driving 25 mph, the front end of the vehicle dropped down toward the ground. the vehicle was towed to an independent mechanic. the mechanic stated that the front lower ball joints failed due to defective material. the vehicle was repaired, but the failure recurred. the vehicle was taken back to the mechanic, but was not repaired a second time. the manufacturer was made aware of the failure. the vin was unavailable. the failure mileage was 115,000 and the approximate current mileage was 115,300. sm. | |||
| 01/30/2012 | 115000 | ||
| Tl-the contact owns a 2003 chrysler sebring. the contact stated while driving at approximately 25 mph. the vehicle passenger front dropped to the ground. the vehicle was towed to the local mechanic. the failure was located at the front lower ball joint. the ball joint failed due to defective material. the vehicle was repaired but, the driver front lower ball joint recently failed. the vehicle was taken back to the local mechanic. the driver front lower ball joint was not replaced. the manufacturer was made aware of the failure. the vin was not available. the failure mileage was 115,000 and the approximately current mileage was 115,300. li | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 08/11/2005 | 59000 | 5 | 03/19/2004 |
| I have a 2003 chrysler sebring lx, i bought it used with 21,000 miles in march of 2004, nearly new right? since then, i have gone through 2 sets of rotors and pads for the front, 1 set of tires, passenger side lower ball joint, totaling over $700.00 for repairs, that i paid out of my pocket. the fan knob inside the car that controls the speed of the heater fan labeled 1-4, now only works on 3 and 4. now the lower tie- rod end on passenger side is bad or making a thumping noise. a nearby mechanic says that it is dry and needs lubrication but is not accessible due to chrysler not putting grease fittings on any of the important areas! i brought it to the dealership when i found it would cost $850.00 to fix. there mechanics say that they don't seem loose and nothing is going to fall a part, but just in case, since you can't just replace the tie-rod end, you have to buy the whole rack and pinion, so they supposedly have it on order. the dealer says if it has to be replaced after they look the car over good, that i would have to pay a $50.00 deductible and the warranty will cover the rest. i bought this car since i have always bought dodge/chrysler vehicles assuming it would be a safe family car since my wife is pregnant and due in november which is right around the corner! i have had the car less than a year and a half and have sunk more money in it then most vehicles 5 years or older. i have a little over 59,000 miles on it which when i bought it i got the extended warranty up to 75,000 miles. at the rate it's going, the car will lucky to make it that far. safety is my main concern when purchasing a vehicle, and this car has proven to me that it is a lemon due to the front end problems and is a hazard to my family and i. please contact me with any questions you may have. i am looking forward to hearing back from you. *nm | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER BALL JOINT | |||
| 01/04/2005 | 32000 | 1 | |
| While driving over a speed bump in cold weather consumer heard a rattling noise coming from the front end. dealership informed the consumer that front upper control arm prematurely wore out. *ak | |||
| SUSPENSION - REAR | |||
| 07/01/2008 | 100000 | 1 | |
| 2003 sebring rear mount assembly for strut crumbled while driving causing banging noise in rear passengers side. was told by my dealer that thousands of replacement parts are on backorder. was told that part may not be available for several weeks due to making them out of steel as the original aluminum ones were breaking down. *tr | |||
| 06/26/2008 | 63541 | 1 | |
| Both rear (suspension) strut brackets on wifes 2003 chrysler sebring broke,causing the coil spring to rub inside of back tire.. cannot replace because of that part backorder in the thousands....why? *tr | |||
| 05/15/2008 | 75500 | 1 | 08/19/2007 |
| Tl*the contact owns a 2003 chrysler sebring. while driving from maine to springfield, massachusetts at 30 mph, the rear strut on the passenger side failed. the vehicle dropped to the ground and the contact heard a terrible noise. the sales dealer informed her that the strut should not have been visible and was made out of aluminum instead of metal. the failure was not covered under the contact's warranty and she had to pay $130 for the repair. the manufacturer has not been notified. the current mileage was 76,000 and failure mileage was approximately 75,500. updated 06/25/08 *bf | |||