Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | ||||||||||||||||
| 09E056000 | QUALIS AUTOMOTIVE LLC | E (Equipment) | 5787 | 11/09/2009 | MFR | CHRYSLER GROUP LLC | 10/09/2009 | 10/13/2009 | ||||||||
| Defect Summary | Qualis automotive is recalling certain aftermarket ball joints sold for use on certain passenger vehicles. the socket may have been excessively hardened which could cause it to crack near the retaining ring groove allowing the ball stud to separate under impact load. the subject ball joints were sold as four part numbers, d10945, d10946, g10945, and g10946. the affected control arms, d10945 and d10946, are stamped with the following dates on the ball joints: 134308, 135708, 100109, 102709, 104109, 105509, 107609, 108909, 110309, 113209, and 116609. the g10945 and g10946 are the same part as the d10945 and d10946 respectively. they are labeled differently depending on the aftermarket customer. | |||||||||||||||
| Consequence Summary | Separation of the ball stud from the socket of the ball joint housing would allow the control arm to collapse and the wheel to fold in causing loss of steering control, possibly resulting in a crash. | |||||||||||||||
| Corrective Summary | Qualis automotive will replace the ball joints free of charge. the safety recall began on november 9, 2009. | |||||||||||||||
| Notes | This recall only pertains to aftermarket ball joints and has no relation to any original equipment installed on vehicles produced by chrysler.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| SUSPENSION - REAR | |||||
| 0200203 | 08/08/2003 | 10003529 | Revised rear suspension lateral control links. *tt | 10/22/2003 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 08/12/2012 | 96500 | 1 | |
| I had just turned around in a parking lot when the drivers side lower ball joint separated from the control arm and the wheel collapsed and the inner cv joint separated. if i had been traveling on the street at the time, a major accident would have been likely. about a thousand miles later the passenger side ball joint separated from the control arm just as the car was put into reverse. this time the didn't move more than about 6 inches and no other damage was done. *tr | |||
| 08/12/2012 | 96500 | ||
| I had just turned around in a parking lot when the drivers side lower ball joint separated from the control arm and the wheel collapsed and the inner cv joint separated. if i had been traveling on the street at the time, a major accident would have been likely. about a thousand miles later the passenger side ball joint separated from the control arm just as the car was put into reverse. this time the didn't move more than about 6 inches and no other damage was done. | |||
| 08/05/2012 | 97238 | 1 | |
| After turning around in a trailer park parking lot just started going forward when the lower ball joint separated from the lower control arm causing the left front tire to collapse from under the car and disabling the steering. if this had happened on the street at normal speeds it would probably have caused a major crash. *tr | |||
| 08/05/2012 | 97238 | ||
| After turning around in a trailor park parking lot just started going forward when the lower ball joint separated from the lower control arm causing the left front tire to collapse from under the car and disabling the steering. if this had happened on the street at normal speeds it would probably have caused a major crash. | |||
| 06/19/2008 | 78485 | 1 | |
| I was driving my vehicle and started to hear a knocking in the rear of my vehicle. i stopped at a muffler/shock dealer and they had to replace a broken upper strut plate and bearings on the right rear, because these parts had completely rusted away. my vehicle is only 4-years old. about a month later, the same thing happened to the left rear of my vehicle, but the shop could not locate any repair parts. there are so many of these parts breaking the dealers can't keep the parts on hand. i was told by chrysler corp and other parts dealers; that there are over 9,000 of these strut-plates on back order. this makes driving the car unsafe, and with these many breakdowns the vehicle should be included in a recall to reimburse owners for this expense. *tr | |||
| 01/19/2007 | 15 | 07/08/2004 | |
| Have loud clunck in front of vehicle, repair job was done, ball joint and control arm, driver's side front wheel, but one day later problem returned. i am being told cannnot do anything else until the problem returns, the problem is intermittent. *nm | |||
| 03/20/2004 | 600 | 1 | 03/05/2004 |
| Vehicle - 2004 chrysler sebring convertible, limited delivered new - november 2003 purchased used - march 2004, 600 miles on vehicle, original owner deceased, purchased from estate the vehicle has a vibration problem between approximately 45 - 60 mph. it has been serviced by a chrysler dealership five (5) times and by a goodyear company owned distributor three (3) times. the tires have been force balanced several times and then replaced with new goodyear assurance comfortread tires. these tires have been force balanced several times by both chrysler and goodyear with no acceptable level of positive impact towards resolution. the vibration continues to date. is there a vibration problem in all such vehicles? we have been unable to resolve this vibration. the vibration continues with the vehicle engine turned off and the car coasting in neutral. in this condition, the vibration can be felt all the way down to a speed of approximately 35 mph. *nm | |||
| SUSPENSION - AUTOMATIC STABILITY CONTROL (ASC) | |||
| 10/28/2006 | 38484 | 1 | 11/27/2004 |
| Dt*: the contact stated while traveling 35 mph, the driver and passenger side air bags did not deploy in a frontal impact crash. there was pre-impact braking. the driver side seat belt did not lock. the driver sustained back injuries and the passenger sustained neck injuries. updated 11/30/2006 - the rear passenger sustained chest injuries from the seat belt. the consumer feels that the vehicle traction control system and tires did not work properly (michelin harmony tires) *nm | |||
| SUSPENSION - FRONT | |||
| 05/06/2010 | 60000 | ||
| Tl-the contact owns a 2004 chrysler sebring. the contact stated that while driving 5 mph, she rear ended another vehicle. twenty minutes later, the front passenger tire blew out suddenly. a spare tire was installed at that time. fifteen minutes while driving to the authorized dealer, the contact suddenly lost control of the vehicle and ran off the road. the contact was injured and the vehicle was destroyed. on the police report, witnesses stated that the front passenger side tire was not on properly. the contact stated that the front passenger side was the same area which she had the two previous incidences and she believed the failures to be caused by recall 09e056000 (suspension:front:control arm:lower ball joint). the manufacturer had not been notified. the current and failure mileages were approximately 60,000-bk | |||
| 11/16/2008 | 75000 | 1 | |
| I was turning right after a stop, and my front right ball joint failed, causing the car suspension to fall onto the wheel rim, and i lost my steering. i backed up to get out of the way of cross-traffic, and inadvertently pulled the right boot out of the transmission, and the front passenger corner of the car fell all the way to the ground. car was towed, inspected, and found tat the left ball joint was also loose, so i replaced both sides, as well as a new right drive axle and boot. the mechanic said that this model has greaseless bearings in the ball joints, which is a problem he has seen before. total repair bill was over $770. i feel lucky, in that in another 5 miles i would have been on an interstate highway. *tr | |||
| 09/20/2008 | 105000 | 1 | |
| 04 chrysler sebring 4 door sedan v6 2.7l rear strut to body mounts failed. the mounts appear to be cast aluminum and dissolved to nothing cause suspension failure. this then caused the fronts to be replaced as well. the whole car become dangerous to drive causing the car to sway and have excess play in steering. *tr | |||
| 06/12/2004 | 6 | 06/05/2004 | |
| I have just bought a chrysler sebring 2004, and experienced some problems. i have not been to teh dealer yet for them, just wanted to conform the problem first. i did a search online and saw this website an dthe i agreed with all the complaints already on here. 1). the car idles badly, and when slowing down at a light or while u have your foot on the brake, the vehicle will jump forward suddenly! i almost hit the car in front of me. this has happened twice so far. i have 128 miles on my car. after reading same complaints on this website, i am affraid that the dealer will not be able to fix this, which is pathetic that a 30000 dollar car would have something like this that is so annoying. 2. when u are decellerating with ur foot on brake to stop at a stop light for example, just before the rpm needle reaches teh idle point at 1 almost.. it will suddenly go back up to about 1.5 and then come back to 1. i dont know if its bad gear shifting by teh autotran or just bad timming adjustement? but its annoying, cuz it make teh car jump a little if you are soft braking. 3). twice already the engine just dies.. and i think thsi is related to the previous two problems. i was backing up in my parking at hime.. and as soon as i put gear in reverse.. the rpm sudeenly dropped.. and eventually engine shut down. same thing happened when i pulled up to the parking entrance at work to show my access card, and when i put it in p, the rpm dropped causing the car to stall. 4). transmission makes clunk sound sometimes while driving when changing from n to d. or when i do a cold start in teh morning and then put teh gear in d, as soon as i move teh car an inch.. it makes thsi sound.. somethimes looks liek coming from teh front end not the tran.. i donno what that is. but this also has been reported by other people on this same site, no one is hurt but i see my self bumping someone in future sooo clearly.!!*ak | |||
| SUSPENSION - FRONT - CONTROL ARM - LOWER BALL JOINT | |||
| 05/06/2010 | 60000 | ||
| Tl*the contact owns a 2004 chrysler sebring. the contact stated that while driving 5 mph, she rear ended another vehicle. twenty minutes later, the front passenger tire suddenly blew out. a spare tire was installed; yet, within fifteen minutes while driving to an authorized dealer, the contact suddenly lost control of the vehicle and veered off of the road. the contact was injured and the vehicle was destroyed. the police report listed a statement from a witnesses indicating that the front passenger side tire was not on the vehicle properly. the contact stated that the front passenger side tire was the same area which she had the two prior failures. she stated that the failure was related to nhtsa recall 09e056000 (suspension:front:control arm:lower ball joint). the manufacturer had not been notified. the current and failure mileages were approximately 60,000. | |||
| SUSPENSION - FRONT - CONTROL ARM - UPPER ARM | |||
| 12/05/2006 | 55016 | 1 | 05/01/2005 |
| Tl*- the contact states that while driving on the highway at 65 mph, the vehicle's upper control arm broke off, on the rear passenger side tire. the tires got locked inside the body and the rear end went broadside. the contact states that his mechanic explain to him that the problem with the vehicle was the upper control arm, both bolts broke off in the rear. | |||
| SUSPENSION - REAR | |||
| 10/05/2009 | 80000 | ||
| Tl*the contact owns a 2004 chrysler sebring. while driving 20 mph he heard a noise in the rear of the vehicle. upon further inspection he noticed that the passenger rear tire failed. he removed the tire and discovered corrosion on the driver and passenger rear shackle. he speculated that the shackles failed since they were made out of aluminum. he replaced the left and right rear shackles with metal shackles. the vehicle identification number was not available. the failure and current mileages were 80,000. | |||
| 07/17/2009 | 130000 | 1 | |
| Rear shock mounting plate on 2004 chrysler sebring disintegrated from corrosion, causing the spring to rub on tire and tire failure at high speed. no injury. *tr | |||
| 09/20/2008 | 105000 | 1 | |
| 04 chrysler sebring 4 door sedan v6 2.7l rear strut to body mounts failed. the mounts appear to be cast aluminum and dissolved to nothing cause suspension failure. this then caused the fronts to be replaced as well. the whole car become dangerous to drive causing the car to sway and have excess play in steering. *tr | |||
| 10/08/2008 | 60000 | 1 | |
| I was driving along, and suddenly a rattling noise started coming from the right rear of the car when i would hit bumps. the car's handling was the same and the vehicle still felt stable, so i continued driving until i got to the dealership the next day. the y advised that the rear strut mounts had deteriorated, and that chrysler had revised the mounts after my vehicle year because of so many people having the same problem. now i have to pay $300 to get them fixed! *tr | |||
| 07/21/2008 | 90000 | 1 | |
| Upper rear strut mounts for 2004 chrysler sebring severe corrosion causing mounts to fail. if not caught in time strut assembly could wear through inside side-wall of tire and cause blowout, possibly wreck. replacement parts are all but impossible to find. *tr | |||
| 06/30/2008 | 66300 | 1 | |
| I had owned the car less than 4 years when the rear strut mount on the passenger side broke from corrosion and caused me to have to have the rear mounts and struts replaced. i emailed chrysler and they responded that since the car was no longer under warranty for those parts that there was nothing they could do about it. *tr | |||
| 05/01/2008 | 1 | ||
| 2004 chrysler sebring rear upper strut mounts broken from corrosion. replacement parts not available. back ordered by the thousands. *tr | |||
| 06/15/2008 | 1 | ||
| Incident: outer, or upper plates for strut assembly deteriorated; vehicle deemed unsafe to operate; parts on nationwide backorder; approx. 3,000 vehicles affected by this. *tr | |||
| 06/25/2007 | 71931 | 1 | 12/21/2004 |
| Tl*the contact owns a 2004 chrysler sebring. on june 25, 2007, while driving approximately 50 mph, the contact heard a loud noise coming from the rear of the vehicle. the contact took the vehicle to the shop and found that the rear shock mounts were corroded. the rear passenger side shock mount had detached from the vehicle. the manufacturer stated that it was not their problem and the contact would have to pay for the repairs. the current and failure mileages were 71,931. | |||