Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - WINDSHIELD WIPER/WASHER - LINKAGES | ||||||||||||||||
| 99V189000 | DAIMLERCHRYSLER CORPORATION | from 07/01/1990 to 05/15/1993 | V (Vehicle) | 828559 | 03/27/2000 | ODI | CHRYSLER GROUP LLC | 07/16/1999 | 07/19/1999 | |||||||
| Defect Summary | Vehicle description: minivans. the left hand windshield wiper pivot drive arm was not mechanically staked to the pivot shaft. | |||||||||||||||
| Consequence Summary | This could allow the drive arm to disengage from the shaft leading to a loss of wiper function. the driver's visibility would be impaired, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the left hand side windshield wiper pivot assembly. | |||||||||||||||
| Notes | Owner notification began march 27, 2000. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chrysler at 1-800-992-1997.also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||||
| 240594A | 12/01/1994 | 24-05-94 | 37982 | Low heater performance. *tw | 02/10/1995 |
| VISIBILITY - WINDSHIELD WIPER/WASHER - LINKAGES | |||||
| #9851 | 09/21/1998 | 603856 | A 30 day windshield wiper pivot survey. *ak | 03/08/1999 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VISIBILITY | ||||||
| PE97013 | CHRYSLER GROUP LLC | 04/02/1997 | 09/30/1997 | WINDSHIELD WIPER FAILURE | ||
| Alleged windshield wipers fail while in use | ||||||
| DP97001 | CHRYSLER GROUP LLC | 03/12/1997 | 04/02/1997 | WINDSHIELD WIPER FAILURE | ||
| Cfas petitioned the agency to conduct a defect investigation on windshield wiper failure on 1989 and later chrysler models which should include, but not limited to spirit/acclaim: dynasty/new yorker/landau; lance/lebaron; shadow/sundance; caravan/voyager.however, based on odi's complaint records, only certain minivans will be investigated | ||||||
| EA97020 | CHRYSLER GROUP LLC | 09/30/1997 | 07/27/1999 | FRONT WINDSHIELD WIPER | 99V189000 | |
| Alleged failures of windshield wiper systems | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 09/02/2002 | 3 | 07/17/1993 | |
| The consumer had a brake recall# 96v099000-repairs done, and two months later the brakes failed again. *ak the abs were checked and the consumer was told that they were okay. the first time the brakes failed, the consumer was then notified of a recall. the second incident occured when the daughter experienced total brake failure-on the highway. the vehicle was towed to a dodge dealer and the consumers were told that the brake failure was determined and repairs were done. (but because of the continued problems, the vehicle stayed at the shop for about 2 weeks plus) the last incident happened one month later, where the brake light had come on. per invoice-found that the actuator piston in the hydraulic assembly was leaking-replaced, also replaced the brake valve and brake line, the fitting was frozen in the valve-replaced, found a low accumulater to be defective-replaced, and the rear heater coolant lines leaking anti-freeze. *scc | |||
| 01/18/2000 | 1 | 03/20/2000 | |
| Consumer heard a pop and look around to see that the back window had shattered, rear defroster was on at the time the window broke. nlm | |||
| 06/26/1996 | 6 | ||
| Rear defroster inoperative, causing poor visibility. *sd | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||
| 11/01/1994 | 3 | 10/06/1992 | |
| When consumer turns vehicle's rear defoster on whole rear window can shatter/implode, or explode. because of this window switch inoperative. consumer has replaced window three times already. contacted dealer, and dealer cannot find anything wrong. *ak the manufacturer reimbursed the consumer twice for cost of window repair. the vehicle was out of warranty during the third incidnet and consumer's insurance handled the cost of the repair minus the deductible. the consumer was concerned that the problem not be stopped. *yh | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 05/16/1996 | 1 | 07/09/1997 | |
| Air conditioner coil failed. | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 03/18/2001 | 1 | ||
| Closed front door and rear window blewout. it shattered into a million pieces. *ak the windows blew out while the vehicle was parked. *yh | |||
| 03/09/2000 | |||
| Drivers side rear quarter window shattered for no reason. *ak | |||
| 02/06/2000 | 1 | ||
| After entering vehicle and shutting driver's side door rear tailgate window blew completly out without any signs of a problem. dealer has been contacted. *ak | |||
| 12/21/1998 | 1 | ||
| Was driving vehicle approximately 40mph when the entire rear window shattered. had no warning. *ak | |||
| Left middle window emploded while parked inside garage at night. please describe details. *ak | |||
| 04/30/1996 | |||
| While parked in closed locked garage, heard crash, entire rear side panel glass window fell out, shattered glass onto vehicle floor. *ak | |||
| 09/14/1995 | |||
| Rear window exploded while parked in front of the home. tt | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 06/30/1998 | 1 | ||
| While driving the rearview mirror fell off. dealer has been notified. *ak chrysler replaced the rearview mirror at no cost to the consumer. *slc | |||
| 07/03/1995 | |||
| The rearview mirror has fallen off 6 times. please describe. | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 05/01/2003 | 1 | 08/05/1993 | |
| I have a 1993 dodge caravan. i have spent over $10,000.00 on repairs since i bought it new in 1993. i am extremely dissatisfied with dodge. i've had several recalls on various components, they were corrected and are now again defective including my seatbelts, abs system, and steering column. i am now noticing that the paint is eroding on the top of my van. i've seen many other dodge caravans with the exact same problem and the exact same pattern of corrosion. it appears the paint is wearing off on the tops of the cars, then the hoods and so on. it eventually rusts through as i've seen on at least 20 dodge caravans. i have never encountered paint wearing away like this on any other vehicles that i've owned and much older than 10 years. i believe there is a defect somewhere in the painting process, perhaps the primer or the paint itself. this is the third letter i've written and i have not received a response from anyone. i would appreciate an investigation into the painting process of these vans. i believe it is also occurring in other year models. thank you, susan deanfrasio. *jb | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER - MOTOR | |||
| 01/27/2000 | 1 | 06/01/1993 | |
| When raining and using rear window wiper it shorts out and stops working. driver is unable to see. also, a little spark comes out of rear window when wiper shorts out. *ak | |||
| VISIBILITY - WINDSHIELD | |||
| 06/21/1993 | 1 | ||
| Right window rattles. | |||
| 09/09/1996 | 1 | 04/01/1993 | |
| Side window exploded. | |||
| 08/15/1996 | 1 | ||
| Vehicle's rear middle left side passenger's window exploded into the car for no reason.*ak | |||
| 04/07/1996 | |||
| Window on the sliding door broke while opening door. *ak | |||
| 07/12/1995 | |||
| The side window latch broke in half and the window blew off and shattered in the road. please describe. tt | |||
| 07/19/1995 | 1 | ||
| Rear window behind driver shattered with anything hitting. tt | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 10/01/2006 | 1 | ||
| Consumer complaint concerning the safety recall on 1993 caravan. *ts the consumer noticed that the brakes were not stopping the vehicle adequately. the consumer was informed about a recall when the vehicle was taken to the dealer. the consumer was never notified of any of the recall on the vehicle (wiper pivot recall, belt buckle clip recall, lift gate support recall). oct 12 the parts to repair the brakes still wernt available. the consumer got thew car back n nov 14, after six weeks. *nm | |||
| 04/22/2000 | 1 | 04/01/1999 | |
| On april 22, 2000, a very rainy day, my husband was exiting a gas station ramp, and caused a accident because the front windshield wipers had completely stopped. upon trying to get the damage repaired, but could not because i was one month late with my payment, i began getting letters from chrysler about several different recalls on my mini van. *ak | |||
| 02/01/2000 | 1 | 02/01/1993 | |
| No summary listed for above vehicle. *ak | |||
| Windshield wiper arm on driver side flipped backwards over to the left and landing on mirror ,would not move but it was still attached, causing poor visibility.*ak | |||
| 09/15/1999 | 1 | 10/01/1992 | |
| Would like chrysler to repair rear windshield wiper motor before the snow falls. thank you. | |||
| Windshield wipers do not stay in clips, stratch windshield. in heavy rain windshield wipers will travel all over windshield. dealer replaced part, defect is still occurring. *ak | |||
| 11/04/1997 | 3 | ||
| Consumer has had windshield wipers repaired three times. 1--unkn. repairs, 2--unkn. rpairs, 3--the local machanics welded the wiper arm to the wiper base. there is an ongoing investigation at this time. the investigation # is ea-97-020. *ak | |||
| 05/19/1995 | 1 | ||
| Driving along in the rain driver side windshield wiper stopped and the passenger side wiper went crazy. tt | |||
| 04/09/1995 | |||
| The wiper system has been replaced about 20 times, and went out recently almost causing an accident, and the lights do not work due to a short circut somewhere. | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - LINKAGES | |||
| 03/30/2001 | 1 | ||
| Consumer had recall repairs (99v189000) done on 20-sep-2000, however while driving in snowy and icy condtions, the wiper pivot that consumer thought was repaired broke, consumer took the vehicle to the nearest dealership and was informed the recall was not performed and the original wiper pivot was still on the vehicle, even though the dealer stated the repair was never made, consumer was still responsible for the repair bill.*jb | |||
| 02/13/2001 | 1 | ||
| The windshield wiper motor was replaced prior to recall notice 99v-189, the consumer request reimbursement. nlm | |||
| 03/26/2001 | 0 | ||
| Consumer turned windshield wipers on, and linkage almost fell off. also, liftgate needed support washer and steering plates. the dealership is aware of the problems. *ak | |||
| 01/03/2001 | 1 | ||
| Consumer received recall 99v189 and took vehicle to dealer for repair, dealer informed consumer after repair that wipers did not go all the way down when in the off position, consumer did not have any problems until recall work was complete, after about a week, the wipers would not work so consumer took back to dealer, dealer stated the problem was with the motor shorting out which was unrelated to recall and would not be paid for, consumer is unhappy that dealer will not pick up the bill since problem didn't occur until after recall. *slc | |||
| 1 | |||
| Consumer took vehicle to dealer for recall 99v-189 of the wiper drive assembly, when the consumer arrived to pick up the vehicle the repair had not been done and was advised to bring the vehicle back in a week, consumer is concerned since this is safety related. nlm | |||
| Consumer received recall 99v189000 notice for windshield wiper pivot. this was replaced, but currently windshield wipers don't work. vehicle is still at dealer. *ak | |||
| 07/19/2000 | 1 | ||
| Consumer was not able to obtain recall repair (99v-189) dealership retained vehicle for two days without completing repair, consumer removed vehicle without completion of repair due to delays. *mjs | |||
| 06/09/2000 | 1 | ||
| Consumer was not serviced properly when trying to obtain recall repair, the owner scheduled appointment however denied repair due to lack of parts. (99v-189) *mjs | |||
| 12/15/1996 | 10/12/1992 | ||
| Ea97020; front windshield wipers. while driving along, for no apparent reason, the windshield wipers stopped working. the pivot assembly was replaced by dealer on 12/16/96. *ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 04/21/2004 | 1 | ||
| While driving in inclement weather windshield wipers came on and off on their own. dealer was aware that this was an intermittent problem. *ak | |||
| 1 | |||
| Rear windshield wiper motors failed due to blown up fuse in circuit. yh | |||
| Rear windshield wiper motor has burned out. when driving in stormy conditions weathers, rear window view is obstructed because rear windshield wipers do not work. dealer has been contacted. *ak | |||
| A malfunction occurs within the rear windshield wiper motor, causing the rear windshield wipers to become inoperable. please give any further details. *ak | |||
| 09/13/1996 | |||
| Rear windshield wipers failed. the motor broke that controls the rear wipers, causing the wipers not to work. *ak | |||
| 04/25/1997 | 2 | 12/16/1992 | |
| While driving in a rain storm, the driver's side windshield wiper motor failed. *ak | |||
| 10/01/1993 | |||
| Wiper motor failed. | |||
| Windshield wiper motor works erratically. dealer had to replace the motor. *ak | |||
| When traveling in bad weather conditions the windshield wipers became inoperative, making it very difficult to operate the vehicle, ea97020. consumer has contacted the dealer, dealer replaced the motor. *ak | |||
| 08/04/1997 | 1 | ||
| Windshield wiper failure, the rear windshield wiper does not move at all, the problem has not been corrected, the front windshield wiper was replaced in august of 96 for same problem, *ak dealer replaced motor and pivots. *slc | |||
| 03/09/1995 | 1 | 07/09/1997 | |
| Windshield wiper motor failed. | |||
| 08/19/1995 | |||
| The windsheild wiper motor broke at the point were the arm shaft and the control pivot arm meet. please describe. tt | |||