Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 10/27/2010 | 39000 | ||
| 2001 dodge ram 3500 2 wheel drive. front end death wobble. happens over 40 mph when you hit a large bump. won't stop till you slow down. have had since new and started to fail after 36000 mile warrenty expiered. have changed ball joints and idler arm and has been to several front end shops saying nothings wrong. currantly the truck has 67000 miles on it. | |||
| 01/01/1901 | 1 | ||
| 2001 dodge ram 3500 cummings engine (auto trans) on steering/brake hydraulic assist system*cw the consumer stated on 5 occasions when he went to start the vehicle, he discovered a complete loss of hydraulic power, but the engine continued to run. the loss disable both the steering and braking. the dealer could not find anything wrong with the vehicle, however, the consumer was charged 245 for replacing the brake fluid. the consumer was unable to convince the dealer to replace the power steering pump or any other component in the hydraulic power system. the failure subsequently repeated on two more occasions. *jb | |||
| 06/12/2009 | 206070 | 1 | |
| I have a 2001 3500 dodge ram truck, about a month ago i took my truck in to the front aligned and they found that the frame where the steering box is the frame has cracked in it on both side of the frame, causing the steering box to have play it. they said they could not realigned the front end, that the frame needs to be welded and it was going to cost me 2,500.00 . so i park the truck because it is unsafe to drive. the other day i went to move the truck and the steering box fell off the frame, and the crack in the frame on the truck got bigger. i have to strap the steering box to the frame to get it moved we i called dodge about if there was any recalls on the frame they said no, they ask me how many miles were on the truck and i said what does that have any thing do with it. at this point the truck is unsafe to drive and i 'm still paying the load on it. i need some help on what to do at this point. i feel dodge should repair it, since on the newer truck they reinforced the frame where the steering box is on the frame. if i continue to drive the truck and the frame cracks in half it will cause me to crash, i'll loose my steering. i need help *tr | |||
| 12/08/2000 | 0 | 9999 | 12/09/2000 |
| Vehicle handling.......steering wander.......sway........failure to track. | |||
| STEERING - HYDRAULIC POWER ASSIST SYSTEM | |||
| 1 | |||
| The power steering failed or locked up, which caused an accident. the vehicle rolled over several times. consumer had taken the vehicle to the dealer several times prior to incident. there were injuries.*jb | |||
| 09/01/2002 | 07/01/2001 | ||
| Vehicle has been to dealer a minimun of 8 times between sept and dec. 02. steering and brake problem have never been corrected. dealer has replaced power steering / brake fulid which had turned black. replaced lower ball joint, tie rod, power steering pump, steering gear box. with my permission the truck was taken to the dodge tech center where the tech / trainer used my vehicle for demonstration lesson /diagnosis and determined that the hydra pump (brake cylinder) was defective. this too was replaced with no better results. please be aware that hydraulic brakes and steering are a part of the same system and share 1 pump. the tech advisor as well as the service manager together with the mechanic agree that this system is inadequate. dt | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 09/16/2005 | 49100 | 1 | 01/16/2001 |
| My husband noticed a problem with the steering, took to dealer for service, told me it needed track bar and piston, i questioned the cost he then told me only needed a front end alignment, went to repair facility recommended by dealer, specialist wouldn't do work ball joints were bad. took it back to dealer they refused to work on the vehicle. took truck to another dodge dealer, ball joints were so bad they were dangerous, track bar, inner tie rod, and the hub bearings crumbled when they were removed. this vehicle has an extended warranty, that is only covering the ball joints. the vehicle is a 2001 dodge 3500 4x4 dually, that has never been off paved roads it is not abused and only has 49000 miles on it and chrysler will not help i feel this is a problem with manufacturing quality. *jb | |||