Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT ADAPTIVE | |||
| 01/17/2013 | 84697 | ||
| The auto had just had the pump that cools the hydrid engine relaced at a cost of $590 when we moticed that there was a jerking in the steering wheel when stopped. the wheel would jerk to the right and left and make a clucking noise. once the car was moving the jerking seemed to stop. but then we found that when we started the car there might be no power steering or power forward. the car would have to be forceably steered to the side and the engine turned off. starting the engine again, the car had power steering and engine power. this began to happen nearly every time the car was started, and the jerking of the wheel every time the car was stopped at a traffic signal or stop. while the problem has yet to cause a dangerous situation the potential is certainly there should the same circumstances occur while driving. having reviewed the web sites for problems with the 2008 escape there are literally dozens of similar complaints. one site lists nearly one hundred complaints exactly like mine and in some there have been accidents and potential injury. ford is stonewalling everyone on this even when the mileage is less than 50, 000 miles. often they say they know nothing of the problem and refuse to offer asssistance in meeting charges that range upward to $1700. given the information that i now have i consider this to be very dangerous and am hesitant to drive the car. the lack of concern by ford seems to me to be a serious matter and one that should concern nhtsa. | |||
| 11/06/2010 | 21239 | 1 | |
| A problem that surfaced again after experiences many times since the above mentioned incident date: a wrench sign was coming on the dashboard frequently, and sometimes disappeared itself without doing anything.similar sign or indication for oil change was also experienced even after a scheduled oil change was done with the dealer. when the problem was reported in early period, i (the customer) was advised to disregard, because the mechanic forgot to reset after the oil service, when ford customer service was notified today (11/7/12), it was acknowledged as a service issue, which i do not agree. since the problem existed when the vehicle was new in early stages after the purchase, my concern is that this is a manufacturing defect with battery door which malfunctions, and does not allow ventilation on & off. the battery was down, all controls disappeared and the car was locked in position about two years ago (approximate june 2010). that time a major service was performed, which required a month long period to fix it. (safecar reference 365127). unfortunately, i never heard back from your office on this past issue and complaint. since both problems have to do with battery and monitoring devices, i would like to inform for safety of all using this model. please let me know your findings on battery vent door functioning. thanks *tr | |||
| 11/06/2010 | 21239 | ||
| A problem that surfaced again after experiences many times since the above mentioned incident date: a wrench sign was coming on the dashborad frequently, and sometimes disappeared itself without doing anything.similar sign or indication for oil change was also experienced even after a scheduled oil change was done with the dealer. when the problem was reported in early period, i (the customer) was advised to disregard, because the mechanic forgot to reset after the oil service, when ford customer service was notified today (11/7/12), it was acknowledged as a service issue, which i do not agree. since the problem existed when the vehicle was new in early stages after the purchase, my concern is that this is a manufacturing defect with battery door which malfunctions, and does not allow ventillation on & off. the battery was down, all controls disappeared and the car was locked in position about two years ago (approximate june 2010). that time a major service was perofrmed, which required a month long period to fix it. (safecar reference 365127). unfortunately, i never heard back from your office on this past issue and complaint. since both problems have to do with battery and monitoring devices, i would like to inform for safety of all using this model. please let me know your findings on battery vent door functioning. thanks | |||