Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 11/16/2011 | 36050 | ||
| Driving vehicle on interstate highway @ highway speeds. while merging into traffic, experienced abrupt loss of power. amber wrench warning light came on. moved to shoulder of road in heavy traffic, stopped vehicle, turned off ignition & after about 30 - 40 seconds restarted vehicle, power restored & vehicle continued to drive normally (wrench light off). took vehicle to dealer, where throttle body was replaced, not under warranty (despite tsb 09-19-12). on feb. 3, 2012, experienced similar loss of power problem, and the amber wrench light and master vehicle electrical hazard warning light came on, and vehicle completely shut down (mileage at this point: 45,500 miles). after shutting off the ignition & restarting, the vehicle would run normally for 45-60 seconds, then would fault & shut down. i was close to my workplace, so i limped it back to work. called dealer, who recommended calling ford's roadside assistance. vehicle was transported to hybrid certified dealer, where the throttle body was replaced (under warranty this time) and the pcm was reprogrammed. when i came to pick the vehicle up, i experienced the same loss of power & warning lights (open wrench light). dealer now claims a sensor in the shift assembly is bad & is causing the problem (claiming this is not covered by warranty). vehicle is still at dealer at the time of this post. | |||
| 07/06/2011 | 64200 | 1 | |
| I was on a road trip with a passenger in my vehicle. we stopped in barstow, ca for lunch. while pulling into a parking space, my vehicle suddenly accelerated jumping the parking block and the curb. i was able to stop the vehicle from going into the building but not before hitting some newspaper vending machines. the front bumper sustained minor damage. i have been driving for many years and have never experienced anything like this. both my passenger and myself were pretty shook up afterwards. the person sitting in the car next to us who witnessed this event said that there was an older man standing right where we jumped the curb a few moments earlier. fortunately, he had left or this incident would have been much worse. *tr | |||
| 07/06/2011 | 64200 | ||
| I was on a road trip with a passenger in my vehicle. we stopped in barstow, ca for lunch. while pulling into a parking space, my vehicle suddenly accelerated jumping the parking block and the curb. i was able to stop the vehicle from going into the building but not before hitting some newspaper vending machines. the front bumper sustained minor damage. i have been driving for many years and have never experienced anything like this. both my passenger and myself were pretty shook up afterwards. the person sitting in the car next to us who witnessed this event said that there was an older man standing right where we jumped the curb a few moments earlier. fortunately, he had left or this incident would have been much worse. | |||
| 02/02/2012 | 61000 | ||
| Vehicle gave stop safely now readout on display and red triangle light on dash. power dropped off and i had to pull of the road. i was traveling from la to santa cruz in the evening. happened four more times on the same drive. just happened again coming back from palm springs also in the evening. took me seven hours to drive 140 miles. car stopped over twenty times. | |||
| 06/06/2012 | 38200 | ||
| Traveling on freeway at approximately 70 mph. without warning, engine completely shut down. chime sounded and warning message appeared on dashboard saying stop safely now. red triangle with exclamation point in center appeared on dash.i was informed by ford service department during repairs that this is a known failure problem as related in ford tsb 09-18-6, affecting similar vehicles up to 2007. | |||