Consumer Complaints


Fail datemilesoccurencesPurchase date
STRUCTURE
03/23/2011150585
 I have a 1997 f-150 with just over 150,000 miles and lost both straps just after filling up and going over train tracks @ 25 mph. the only thing holding it on was the fuel lines, hope there is not major damage there. i had the tank replaced about 3 years prior.
12/03/201083262
 1997 f150 ford lariat super cab 4x4 with 83,262 miles, the vehicle has excessive rust on panels, frame, frame supports and undercarriage components; some of the frame/ frame supports have significant holes and has no structural integrity. the safety design intent of the vehicle has been compromised due to the severe rust; in a crash condition the vehicle occupants
STRUCTURE - BODY
06/15/2012205000
 Tl* the contact owns a 1997 ford f-150. the contact stated that while driving 20 mph, the front driver
06/15/2012205000
 Tl-the contact owns a 1997 ford f-150. the contact stated that while driving 20 mph, the front driver
06/15/2012205000
 Tl-the contact owns a 1997 ford f150 4 wheel drive. the contact stated that while driving at 20 mph, the vehicle's frame broke on the front driver's side broke. the brake lines were broken and lost braking ability. the contact stated there was corrosion with rust in the surface of the frame but no signs of cracks prior to breaking. the contact was concerned since the driver was almost involved in a crash. the vehicle was not taken to dealer or mechanic for diagnostic or repair. the manufacturer was made aware and no assistance was provided. the current and failure mileage was 205,000. yn
07/15/2011314000
 Tl* the contact owns a 1997 ford f-150. the driver was traveling approximately 10 mph when the contact, who was standing outside of the vehicle, heard a loud bang and noticed that the spare tire cable fractured and caused the spare tire to fall from under the vehicle. the vehicle was taken to an independent mechanic for diagnostics. the mechanic replaced the spare tire cable. the approximate failure mileage was 314,000.
07/15/2011314000
 Tl-the contact owns a 1997 ford f-150. the driver was traveling approximately 10 mph when the contact, who was standing outside of the vehicle, heard a loud bang and noticed that the spare tire cable fractured and caused the spare tire to fall from under the vehicle. the vehicle was taken to an independent mechanic for diagnostics. the mechanic replaced the spare tire cable. the approximate failure mileage was 314,000. kmj
07/15/2011314000
 Tl-the contact owns a 1997 ford f-150. while the driver was driving at approximately 10 mph the contact who was standing outside of the vehicle heard a loud bang and noticed the spare tire cable had fractured causing the spare tire to fall from underneath the vehicle. the vehicle was taken to an independent mechanic for diagnostic. the mechanic replaced the spare tire cable. the vehicle was repaired. the approximate failure mileage was 314,000. ds
08/01/2011170000
 Tl* the contact owns a 1997 ford f-150. while parked, the contact noticed that the rear frame was severely corroded. the vehicle was taken to an independent mechanic for diagnostics. the mechanic stated that the vehicle could not be repaired. the vehicle was not repaired. the approximate failure mileage was 170,000.
08/01/2011170000
 Tl- the contact owns a 1997 ford f-150. while parked, the contact noticed that the rear frame was severely corroded. the vehicle was taken to an independent mechanic for diagnostics. the mechanic stated that the vehicle could not be repaired. the vehicle was not repaired. the approximate failure mileage was 170,000. kmj
08/01/2011170000
 Tl- the contact owns a 1997 ford f-150. while parked the contact noticed the rear frame was severally corroded. the vehicle was taken to an independent mechanic for diagnostic. the mechanic stated the vehicle could not be repaired. the vehicle was not repaired. the approximate failure mileage was 170,000. ds
11/04/201184000
 Tl-the contact owns a 1997 ford f-150. the contact stated that the vehicle emitted a loud, abnormal noise when driving at various speeds 5 mph and above. after inspecting the vehicle, he noticed that the spare tire was fractured from the harness and a cable was also fractured. the vehicle was not diagnosed or repaired by a dealer. the manufacturer was contacted and they offered no assistance. the failure and he current mileages were approximately 84,000. the vin was unavailable. kmj
11/04/201184000
 Tl-the contact owns a 1997 ford f-150. the contact stated that while driving at various speeds he noticed a loud noise. when stopped he noticed that his spare tire had fractured from the harness. after inspecting the vehicle he noticed that the cable was fractured. the vehicle has not been inspected by a dealer nor repaired. the manufacturer was contacted and they offered no assistance. the failure and current mileages were approximately 84,000. the vin was unavailable. tb
09/24/2011246000
 Tl- the contact owns a 1997 ford f-150. the contact stated that after the vehicle was taken to the dealer for repairs under nhtsa campaign id number: 11v385000 (fuel system, gasoline:storage:tank assembly:mounting). the dealer advised that they were unable to perform the recall repairs due to the frame exhibiting excessive rust. the contact called the manufacturer and filed a complaint. the contact believed that the rust was due to a manufacturing defect. the failure mileage was 246,000. the vin was not available. kmj
09/24/2011246000
 Tl-the contact owns a 1997 ford f-150. the contact stated after receiving a nhtsa campaign i.d. number 11v385000 (fuel system, gasoline:storage:tank assembly:mounting) the contact took the vehicle to the dealer. the dealer stated they could not perform the recall due to the frame having excessive rust. the contact called the manufacturer and filed a complaint. the contact stated the rust is due to a manufacturer defect. the failure mileage was 246,000. jo
STRUCTURE - BODY - DOOR
03/24/20039400003/10/2002
 Door cracking on both front doors, 1997 f150 pickup. i bought the truck used, but with the esp warranty, the dealer would not fix it...says not covered. *nlm
03/30/20037500007/28/1997
 Both front doors are cracked at the lower rear of the window opening. i was wondering if this is considered to be a safety issue, and if there is a recall planed. *nlm
01/01/200350000
 Door cracks on right and left doors 2 up from bottom of window. rust on bottom of right and left doors
11/22/200211/19/2002
 Drivers side and passenger side door by window cracked.called ford side will not fix service bulletin 996754
STRUCTURE - FRAME AND MEMBERS
11/27/2010125000
 1997 f-150 was fueling up vehicle and heard pop and looked under vehicle and the rear gas tank strap had broken free of the slide in attachment on the outboard side of the tank. the strap was in perfect condition but the rear slide in mounting point on the cross member had rottted out completely. the front slide in point did not have any corrosion on it. dealer did not want anything to do with it. truck was purchased used from a large car dealer in june 2010
09/18/2010120000
 I have a 1997 ford f-150, i was changing the front brake pads and noticed a lot of rust on the frame and basically every thing else under the body. i took a screwdriver and pushed it all the way through the suspension travel stop. there are big chunks of rusty metal falling off of it at least every three or four months apart. i can take my finger and push through the front bumper. all the bolts on the exhaust manifolds and collectors are rusted off or all most rusted off. to fix the exhaust it will cost around $700.00, if the dealer done the repairs it would cost much more. the gas tank straps looks real rusty also. in my 54 years of life i have never seen a frame and the underside of a vehicle rust so bad. i live in the south so the truck did not see much salt.
11/15/2010140000
 Tl-the contact owns a 1997 ford f-150. while driving approximately 35 mph over a bump the vehicle began to tilt towards the front drivers side. the vehicle was taken home and parked. upon examination he noticed their were tack welding marks on the frame under the front drivers side of the vehicle. the vehicle was not repaired. the failure and current mileages were 140,000. sm.
10/16/20081110001
 The frame on my 1997 ford f150 has rusted through, causing the shock and spring mounts to break. ford will not acknowledge any problems. *tr