Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY | |||||
| 04135 | 07/12/2004 | 10009319 | Front door glass click/snap noise at the end of the upward glass position. *tt | 09/22/2004 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - REAR WINDOW | |||||
| 04189 | 12/13/2004 | 04245 | 10014062 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 04/27/2005 |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||||
| 04148 | 01/01/2004 | 10009328 | Front blower motor whistle noise. *tt | 09/23/2004 | |
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||||
| 041514 | 08/09/2004 | 04189 | 10011159 | Rear window defroster grid/integral antenna diagnosis and repair - terminal tab repair. *tt | 01/04/2005 |
| 031501 | 07/12/2004 | 04137 | 10009321 | Inoperative electric rear window defroster (heated backlite) grid lines, integral antenna concerns. *tt | 09/23/2004 |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 17397 | 11/01/2003 | 10008196 | Front window motors not working. *tt | 07/22/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 12/09/2011 | 150000 | ||
| Tl-the contact owns a 2004 ford freestar. the contact stated that while driving 25 mph, the rear windshield unexpectedly shattered. the vehicle was taken to a local repair shop and they were unable to diagnose the failure. the manufacturer was not made aware of the failure. the vehicle was repaired. the failure and current mileages were 150,000. the vin was not available. sm. | |||
| 12/09/2011 | 150000 | ||
| Tl - the contact owns a 2004 ford freestar. the contact stated that while driving 25 mph the vehicle rear windshield shattered without any explanations. the vehicle was taken to a local shop who was unable to diagnosed the failure. the manufacturer was not made aware of the failure. the vin was not available. the vehicle was repaired. the failure and current mileage was 150,000. pm | |||
| 06/30/2009 | 92032 | 1 | |
| I'm a single mom of 4 children and one on the way. i am considered a high risk pregnancy. i bought a minivan from the malloy dealership in manassas a little over a month ago. a couple days after i bought it i took it back up to the dealership because of a problem with hesitation in the van and one of the doors as well as the window. i had also told them about the crack in the windshield and a strap on the backseat that was broken. the comment i received from one of their sales managers was if i wanted a new vehicle i should have bought a new one. i took the van back up there again for hesitation and the man said that he found nothing wrong with the van, they checked the spark plugs. today i took the van back up there because of the hesitation, miss in the transmission or wherever the problem is coming from. i had went shopping for a trip me and my kids were to be taking in 2 weeks to west virginia, the van kept hesitating, shook and then locked up on me. the steering wheel locked up to where i barely got it off the highway. my kids were screaming and myself and my mother were scared to pieces. i gave these people cash for my vehicle, so i paid it off when i purchased it. i should not have to worry about me and my families safety in my vehicle, but am afraid to take it even 3 miles down the street. they are saying they found nothing wrong with it, but the van kept acting up today all the way home from the dealership. i don't know what else to do about this situation, i even had to replace the windshield that was cracked when i bought the van. i used my money i had received from a settlement from being permanently injured on my job almost 2 years ago. please is there something you can do to help? i wanted to take my kids on their first vacation ever but am so afraid to drive the van that i just paid over $8000 for that is a piece of junk. i am out my money and the vehicle is unsafe to drive myself and my children around in. the dealership has been no help. *tr | |||
| 04/04/2009 | 58000 | ||
| Tl*the contact owns a 2004 ford freestar. while driving approximately 35 mph on normal road conditions, the idle speed increased and the vehicle accelerated unexpectedly. suddenly, the vehicle stalled. the engine restarted and resumed normal operation. in addition, the vehicle failed to operate intermittently when shifted into reverse. the engine warning light illuminated on the instrument panel and remained lit until the engine was turned off. the vehicle was taken to an authorized dealer for inspection and they stated that water was leaking from the front windshield, which damaged the computerized system. the vehicle was repaired. on a separate occasion, the vehicle was taken to an authorized dealer and independent mechanic for identical failures. the vehicle is in the process of being repaired. the failure and current mileages were 58,000. | |||
| 02/28/2009 | 18000 | ||
| Tl*the contact owns a 2004 ford freestar. while the engine was running, the contact opened the rear passenger sliding door and the glass shattered into pieces. the failure occurred without warning. there were no injuries. he will take the vehicle to the dealer for inspection. the current and failure mileages were 18,000. | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 04/11/2007 | 92000 | 05/30/2004 | |
| On 4/11/07 as my husband was driving our children to school, the rear window of our 2004 ford freestar burst, shattering for no apparent reason. there were no chips or cracks prior to the explosion. fortunately, no one was in the last row, otherwise, someone could have been seriously injured. although the dealership admits to other owners of ford vehicles having similar situations, we were told they would do nothing because the warranty has expired. i can only assume that if the entire rear end of the van exploded because of defective material, they would also give us the unacceptable answer, your warranty has expired! the entire window was gone. we had to pay $250 and our insurance paid the remaining balance to have it replaced. i do not feel safe in a vehicle where windows can out of the blue explode. which one will be next? *tr | |||
| 04/11/2005 | 1 | ||
| While driving sliding door opened and closed, and when closing the rear window shattered. *ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - INTERIOR | |||
| 02/01/2004 | 1 | ||
| When using the headliner-mounted dvd system screen, visibility through the rearview mirror is very limited (pretty much, the rear-view mirror can't be used at all). *ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 01/26/2011 | 91600 | ||
| I was driiving down the street when all of a sudden i heard a very loud noise like a gun shot. my ford freestar van back window exploded while i had children in the back seat. they could have been cut up or killed sitting back there. it was a scary situation and i would love it if this complaint could get to the ford corp. they should recall these vans. | |||
| 01/13/2007 | 78830 | 1 | 05/08/2004 |
| Tl*- the contact stated that the 2004 ford freestar's transmission failed at 79,000 miles while driving at 40 mph and going up a hill, the engine revved, and the vehicle wouldn't accelerate at the normal speed, but she did get to the top of the hill. the contact stated that the engine continued to run ,but once she got to the top of the hill the vehicle wouldn't accelerate. the contact stated that some men pushed her to side the side of the road. the contact stated she had the vehicle towed to the dealership, and they informed the contact that the transmission needed to be replaced or reworked on. she was still under the 3 year warranty but had exceeded the miles under the warranty. the contact stated that the dealership replaced the transmission. she contacted the manufacturer, filed a complaint and was given case# 0417400577. the failure mileage was 78830 ,and the current mileage was 79000.*ak the front and rear brake lining and circuit breaker were replaced, the rear wiper was loose. updated 04/12/07. *jb | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - LINKAGES | |||
| 03/30/2008 | 35500 | 1 | 11/17/2004 |
| Traveling in a 2004 ford freestar on i-69 from indianapolis to ft wayne at 65mph. spotted rain showers in area. activate windshield wipers on high. drivers side wiper detaches from assembly and entangles with passenger side wiper. emergency exit from right-hand lane onto shoulder lane. fastener nut found loose on wiper attachment knurl. align wiper and tightened fastener finger tight. wiper assembly remained acceptable clear vision at intermittent condition for remainder of travel. wiper assembly had seen elevated snow load/removal 2 days prior to event. vehicle has been taken to ford dealership and found that passenger side wiper assembly arm also loose. *tr | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 05/22/2009 | 5300 | 1 | |
| Tl*the contact owns a 2004 ford freestar. while at a stop light and proceeding to accelerate, the vehicle failed to gain speed. in addition, the vehicle drove into reverse without being in the reverse position. after switching into the drive position, the contact managed to get the vehicle to move forward. he did not notice any lights illuminated or warnings prior to the failures. the vehicle was taken to a local repair shop and the mechanic stated that the power train control module was failing due to water damage to the system. the vehicle was repaired at the cost of $186. the following day, the check engine light illuminated. the vehicle was taken to the dealer and they stated that the transmission temperature sensor was failing. the vehicle was repaired at the cost of $507.84. one month later, the wiper washer motor failed. the contact repaired the vehicle himself at the cost of $100. the manufacturer stated that no compensation would be provided because the vehicle was out of warranty. the failure mileage was 52,000 and current mileage was 53,000.**mileage is 5,300, smch 8-10-09 updated 8/24/09 *cn water entered the pcm. there were 2 codes on the vehicle that could not be cleared; which was the transmission fluid temperature sensor and the output shaft sensor. it was determined the tft sensor was bad. water entered into a module that should have been sealed at the factory. the water may have shorted out the sensor and module. water may also have entered the wiper motor which caused it to malfunction. updated 08/26/09 | |||