Ford Mountaineer 2002
Model Mountaineer made in 2002 by Ford got 16 consumer complains, 2 investigations there are 2 recalls as well as 9 service bulletins. Consumer complaints with reference, among others things, to engine and engine cooling, fuel system, gasoline and power train. Technical service bulletines regarding electrical system, engine and engine cooling and fuel system, gasoline. The car had some investigations: air bags, structure. There were some recalls concerningstructure, tires.
Model 2002
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||||||||||||
| 04V442000 | FORD MOTOR COMPANY | from 08/01/2000 to 06/23/2003 | V (Vehicle) | 955732 | 09/30/2004 | ODI | FORD MOTOR COMPANY | 09/13/2004 | 09/15/2004 | |||||||
| Defect Summary | On certain sport utility vehicles, the liftgate glass strut may become disengaged or the hinge may fracture allowing the glass to fall and possibly break. | |||||||||||||||
| Consequence Summary | If the hinge should fracture, there is a potential for the glass to fall and ultimately break and personal injuries could occur. | |||||||||||||||
| Corrective Summary | Dealers will have the liftgate glass strut brackets and glass hinges replaced. for the vehicles built from august 1, 2000 through march 3, 2002, the dealers will replace the hinges and liftgate strut bracket. on vehicles built from march 3, 2002 through june 23, 2003, the dealers will only replace the hinges. the recall began on september 30, 2004. a postcard was sent to owners on december 27, 2004, advising them that parts are now available. owners should contact ford at 1-800-392-3673. | |||||||||||||||
| Notes | Ford recall no. 04s20.customers can also contact the national highway traffic safety administration | |||||||||||||||
| TIRES - TREAD/BELT | ||||||||||||||||
| 01X001000 | FORD MOTOR COMPANY | X | 13000000 | 06/04/2001 | MFR | FORD MOTOR COMPANY | 05/22/2001 | 05/22/2001 | ||||||||
| Defect Summary | This is not a safety recall in accordance with the safety act. however, it is deemed a safety improvement campaign by the agency. equipment description: ford is replacing all firestone wilderness at 15, 16, and 17 inch tires mounted on ford trucks and suvs. ford reports tread separation can occur due to a combination of the sensitivity of the tire design to stress, aging, and manufacturing differences between plants. ford is replacing these tires to prevent possible premature tire failure. vehicle description: the vehicles listed below may have been originally equipped with firestone wilderness at tires or may have had wilderness at tires installed during the firestone recall launched in august 2000. certain 1991 throught 2002 ford explorer certain 2001 throught 2002 explorer sport, and sport trac certain 1997 through 2002 mercury mountaineer certain 1991 through 2001 ranger certain 1999 through 2001 expedition certain 1991 through 1994, and 1997 model year f-series certain 1991 through 1994 bronco note: both original equipment and replacement tires are affected. | |||||||||||||||
| Consequence Summary | Should the tread separate at highway speeds, a vehicle crash could occur, possibly resulting in personal injury or death. | |||||||||||||||
| Corrective Summary | The replacement/reimbursement program for this campaign expired on march 31, 2002. however, customers can contact ford at 1-877-917-3673 or go on-line to www.ford.com for possible assistance. | |||||||||||||||
| Notes | ||||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - IGNITION | |||||
| 15193 | 08/01/2001 | 624971 | Some vehicles may exhibit intermittent difficulty turning the ignition key upon starting. *jg | 11/16/2001 | |
| ENGINE AND ENGINE COOLING | |||||
| 0361 | 03/31/2003 | 10001855 | Malfunction indicator lamp on with or without rough running, lack of power, surge or poor fuel economy with diagnostic trouble codes p0401, p0402, p1400, p1401. *tt *jb | 07/23/2003 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 0322 | 02/03/2003 | 10002472 | Streamlined diagnostic procedure for vehicles with malfunction indicator lamp (mil) on and diagnostic trouble codes (dtcs) p0401, p0402, p1400 or p1401, or runs rough, lacks power, surge, poor fuel economy, and the above listed dtcs without | 09/03/2003 | |
| FUEL SYSTEM, GASOLINE | |||||
| 01134 | 07/09/2001 | 04252 | 620982 | Fuel hesitation while making hard sweeping right hand turns (such as a highway on-ramp) | 09/05/2001 |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 18478 | 05/01/2005 | 18590 | 10014668 | Axle seal leaks. *eh | 05/05/2005 |
| 18466 | 03/01/2005 | 10014659 | Axle whine howl. this includes 1997-05 ford vehicles. *eh | 05/05/2005 | |
| 18423 | 02/01/2005 | 10012959 | Axle whine howl service with individual parts instead of an axle assembly. *eh | 04/05/2005 | |
| POWER TRAIN - MANUAL TRANSMISSION | |||||
| 15181 | 08/01/2001 | 624972 | Some vehicles equipped with 4.6l engine and 5r55w transmission may exhibit various firm and/or soft shifts. *et | 11/16/2001 | |
| SEAT BELTS | |||||
| 05310 | 02/21/2005 | 10012954 | Safety belt web stop button service. *eh | 04/05/2005 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| AIR BAGS | ||||||
| SQ01015 | FORD MOTOR COMPANY | 12/12/2001 | 07/02/2002 | INOPERATIVE AIR BAG SYSTEM | ||
| Allege improper installation, the air bag clockspring wiring assembly can be damaged and can affect the performance of the air bag system during frontal crashes. | ||||||
| STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS | ||||||
| PE04045 | FORD MOTOR COMPANY | 06/02/2004 | 09/28/2004 | REAR LIFTGATE GLASS ASSEMBLY | 04V442000 | |
| Complaints report failure of the rear liftgate glass support while the operator is opening or closing the glass.the falling glass can strike the operator or bystander.the injuries reported are bruises to the head, neck or back, cuts to the face, arm or hand.on september 9, 2004, ford notified the agency that it will recall approximately 955,732 my 2002 and 2003 ford explorer and mercury mountaineer vehicles to replace the liftgate glass strut brackets and/or hinges.see nhtsa recall 04v442 for details. this investigation is closed. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 10/17/2007 | 1 | 08/05/2004 | |
| Tl*the contact owns a 2002 ford mountaineer. while driving 35 mph, the service engine light illuminated and has remained lit. the contact stated that once the reset button was pressed, it triggered the service engine light to illuminate. the dealer inspected the vehicle and was unable to find any failures. the vin was invalid and the engine size was unknown. the current mileage was 140,708 and the failure mileage was unknown. | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 06/21/2005 | 08/20/2002 | ||
| The feul gauge began malfunctioning and i took the vechile to country lincoln mercury west (676 west merrick road valley stream, ny 11580 phone: (516) 285-0505 fax: (516) 285-5565 ). the problem was fixed, there was a ssm on the fuel gauge. i then noticed a strong smell of gasoline every time i came out of the vechile. within a week the check engine light came on. i returned the vichele to the same dealer on june 21, 2005 only to find out the gas tank was not sealing properely. i am being told ford don't have any gas tank available until the third week in july 2005. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 06/22/2007 | 68000 | 9999 | 06/20/2005 |
| Transmission started to shudder when shifting, had dealer power flush and fill transmission and reprogram pcm this fixed problem for 3 days, then problem returned. have now been told that transmission needs to be replaced. transmission can go out anytime so repairs have to be done at a cost of $3600.00 at dealer. *jb | |||
| 02/02/2007 | 851655 | 1 | 02/24/2003 |
| I had to have the transmission in my 2002 mercury mountaineer rebuilt the gears in the transmission went bad it cost me $1400 for parts and labor to have it rebuilt i bought this vehicle in march 2003 i contacted ford motor company on several occasions to see if there is some kind of defect in their transmissions.i keep getting the same old sound and dance from their customer service department. the mechanic who rebuild my transmission told me that this is not an isloted incident. he said that this is a common problen with ford cars and trucks especialy mountaineers and the ford explorer.so i told this to mercury do they have problems with their transmissions they said it was the first tthey heard of this. this truck is only 5 years old transmissions just dont go bad in 5 years i have 2 oyther vehicles i only use this vehicle to and from work there is no reason for my transmission to go bad in 5 years. i tried to be compansated for the rrrpepairs they just ignore me. what can i do. thank you: robert john 3-16-2007 | |||
| 1 | |||
| While driving the vehicle stalled without warning. the dealership replaced the transmission/main computer, now the cruise control is inoperative. *nlm | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||
| 02/02/2007 | 851655 | 1 | 02/24/2003 |
| I had to have the transmission in my 2002 mercury mountaineer rebuilt the gears in the transmission went bad it cost me $1400 for parts and labor to have it rebuilt i bought this vehicle in march 2003 i contacted ford motor company on several occasions to see if there is some kind of defect in their transmissions.i keep getting the same old sound and dance from their customer service department. the mechanic who rebuild my transmission told me that this is not an isloted incident. he said that this is a common problen with ford cars and trucks especialy mountaineers and the ford explorer.so i told this to mercury do they have problems with their transmissions they said it was the first tthey heard of this. this truck is only 5 years old transmissions just dont go bad in 5 years i have 2 oyther vehicles i only use this vehicle to and from work there is no reason for my transmission to go bad in 5 years. i tried to be compansated for the rrrpepairs they just ignore me. what can i do. thank you: robert john 3-16-2007 | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||
| 02/02/2007 | 851655 | 1 | 02/24/2003 |
| I had to have the transmission in my 2002 mercury mountaineer rebuilt the gears in the transmission went bad it cost me $1400 for parts and labor to have it rebuilt i bought this vehicle in march 2003 i contacted ford motor company on several occasions to see if there is some kind of defect in their transmissions.i keep getting the same old sound and dance from their customer service department. the mechanic who rebuild my transmission told me that this is not an isloted incident. he said that this is a common problen with ford cars and trucks especialy mountaineers and the ford explorer.so i told this to mercury do they have problems with their transmissions they said it was the first tthey heard of this. this truck is only 5 years old transmissions just dont go bad in 5 years i have 2 oyther vehicles i only use this vehicle to and from work there is no reason for my transmission to go bad in 5 years. i tried to be compansated for the rrrpepairs they just ignore me. what can i do. thank you: robert john 3-16-2007 | |||
| 04/21/2004 | 3 | ||
| Intermittently steering wheel did not move. the gear shift did not move from park, and brakes did not work. vehicle was taken to the dealer and to the repair shop, and neither could locate the causes of the problem. *ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - TORQUE CONVERTER | |||
| 02/02/2007 | 851655 | 1 | 02/24/2003 |
| I had to have the transmission in my 2002 mercury mountaineer rebuilt the gears in the transmission went bad it cost me $1400 for parts and labor to have it rebuilt i bought this vehicle in march 2003 i contacted ford motor company on several occasions to see if there is some kind of defect in their transmissions.i keep getting the same old sound and dance from their customer service department. the mechanic who rebuild my transmission told me that this is not an isloted incident. he said that this is a common problen with ford cars and trucks especialy mountaineers and the ford explorer.so i told this to mercury do they have problems with their transmissions they said it was the first tthey heard of this. this truck is only 5 years old transmissions just dont go bad in 5 years i have 2 oyther vehicles i only use this vehicle to and from work there is no reason for my transmission to go bad in 5 years. i tried to be compansated for the rrrpepairs they just ignore me. what can i do. thank you: robert john 3-16-2007 | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 04/21/2004 | 3 | ||
| Intermittently steering wheel did not move. the gear shift did not move from park, and brakes did not work. vehicle was taken to the dealer and to the repair shop, and neither could locate the causes of the problem. *ak | |||
| STEERING - COLUMN | |||
| 04/21/2004 | 3 | ||
| Intermittently steering wheel did not move. the gear shift did not move from park, and brakes did not work. vehicle was taken to the dealer and to the repair shop, and neither could locate the causes of the problem. *ak | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 11/20/2007 | 77000 | 1 | 08/18/2007 |
| I have a 2002 ford explorer and have had to replace wheel bearings and have seen where many others on the internet as well as people i have talked to with the exact same model suv have had to replace their bearings as well. to me it seems if everyone has had to replace these bearing that there would be a recall. ford motor company should be forced to replace these parts. it is not only a expensive part it is also a safety risk. i among others do not have the money to replace all those parts. my wife drives this truck everyday and i feel that it is a risk to drive it. *tr | |||
| VEHICLE SPEED CONTROL | |||
| 1 | |||
| When the brakes were depressed the vehicle continued to accelerate. *nlm | |||
| VEHICLE SPEED CONTROL - CRUISE CONTROL | |||
| 1 | |||
| While driving the vehicle stalled without warning. the dealership replaced the transmission/main computer, now the cruise control is inoperative. *nlm | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 11/20/2006 | 6 | 09/01/2004 | |
| I am the owner of a 2002 ford/mercury mountaineer i had to have my right front window fixed. i let it down and it would not come back up so i took it to my local body shop and he said this it the 6th one he has had to fix in the last few months. is there a recall on this part. it cost me over $200.00 to have a gasket/seal put on the window. it was not the motor but a part that attaches to the window. *nm | |||
| VISIBILITY - WINDSHIELD | |||
| 10/02/2004 | 37550 | 1 | |
| Re: 2002 mountainer , safety recall, rear glass broken out, replace defective window motor. *bf consumer shut the back window and the glass blew out throwing glass throughout the vehicle. top part of the back door fell on the consumer. *tc | |||
Car dealers selling
| State | City | Zip | Name | Phone |
|---|---|---|---|---|
| LA | HARVEY | BUDGET CAR RENTALS | ||
| NJ | ROSELLE PARK | 07204 | FORD WORLD ROSELLE PARK | 908-245-6100 |
| WI | JANESVILLE | 53546 | HARMS KIA |