Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||||
| 13472 | 11/01/1999 | 610888 | For vehicles that require configuration of the electronic crash sensor moudle to settings other than the preset settings, the configuration instructions were omitted from the shop manual. *tt | 05/16/2000 | |
| 996040 | 05/01/1999 | 606955 | Subject regarding electronic crash sensor (ecs) module location. *tt | 09/08/1999 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 07/25/2012 | 167000 | ||
| Tl* the contact owns a 1999 ford taurus. the contact stated that while driving 55 mph, a deer crossed in front of the vehicle and caused the contact to crash. the air bags did not deploy. the police were notified and a report was filed. the contact was transported to the emergency room via ambulance for treatment of injuries. the vehicle was towed from the scene. the conditions of the vehicle had not been diagnosed by the contact's insurance company. the dealer was not notified. the manufacturer also was not notified of the failure. the failure and current mileage was 167,000. | |||
| 07/25/2012 | 167000 | ||
| Tl- the contact owns a 1999 ford taurus. the contact stated that while driving 55 mph, a deer crossed in front of the vehicle and caused the contact to crash. the air bags did not deploy. the police were notified and a report was filed. the contact was transported to the emergency room via ambulance for treatment of injuries. the vehicle was towed from the scene. the conditions of the vehicle had not been diagnosed by the contact's insurance company. the dealer was not notified. the manufacturer also was not notified of the failure. the failure and current mileage was 167,000. kmj | |||
| 07/25/2012 | 167000 | ||
| Tl- the contact owns a 1999 ford taurus. the contact stated that while driving at 55 mph a deer crossed in front of the vehicle that caused a crashed and the vehicle air bags were not deployed at all. the police was notified and a report was available. the ambulance was notified and the contact was taken to the emergency room. the vehicle was towed away to an auto mechanic. the crashed was still under investigation and the conditions of the vehicle had not been diagnosed by the insurance company. the dealer was not notified. the manufacture was not notified of the failure. the failure and current mileage was 167,000. lg | |||
| 02/10/2008 | 62000 | 1 | |
| On february 10th, 2008, my front windshield suddenly shattered, leaving a hole in it's center and crackling the remaining part of the window, making it impossible for me to see through it. i immediately slammed on the brakes (there were no other cars on the road at the time) causing the car to jerk violently to the right 90 degrees and slam head first into an electrical utility box. the car continued to spin around which drove it over an island in the center of the road and into a road sign and while still spinning, smashed into a utility pole next to the utility box. during this entire incident, i could not see anything through the windshield and was not aware what the car was hitting or what direction it was moving. when the car hit the utility box, i was traveling about 35mph. after rebounding from the utility box into the center island and spinning to the right side of the road where i hit the utility pole, the vehicle finally came to rest. during the spinning and hitting and bouncing (a light word for what was happening) the shoulder harness on my 1999 ford taurus se failed to hold me securely against my seat and the air bags failed to deploy. it has now been 49 weeks since this happened and after many communications between myself and antelope valley ford in lancaster, california, where i purchased the car in march 2005 as a pre-owned vehicle with 52,000 miles on it, and correspondence with ford motor co. in dearborne, michigan, to whom i sent all requested documents and copies of letters to av ford re: the 4 times i tried to get them to fix an alignment problem causing it to pull right, especially when braking. i was told by the service manager car will always pull to right due to front wheel drive torque. i asked for my $5,000.00 down payment and release from the contract. i was ignored. ford motor co. said not enough impact for airbags. the car has been repaired. i now know the computer module for airbag use was never set, but no dash warning light. *tr | |||
| 08/15/2008 | 140000 | ||
| Tl*the contact owns a 1999 ford taurus. while driving approximately 40 mph, the contact's visibility was hindered by dust from the large street sweeping vehicles. she did not see the preceding vehicle and rear-ended the vehicle. none of the airbags deployed. a police report was filed. the vehicle was towed and the contact was not given an explanation as to the cause of the air bag failure. the driver was transported to the hospital and sustained numerous bruises and swelling. the contact believes that she could have been seriously injured due to the failure. the vin was unknown. the current and failure mileages were 140,000. | |||
| 04/19/2008 | 111000 | 1 | |
| Design defect/safety defect. my son just received his driver's permit and has recently been driving my 1999 ford taurus. i planned to give him this car and then purchase another car when he turns 16. in adjusting the tilt steering wheel, it caused the wiring mechanism that controls the air bags to break. apparently, when the wire broke it touched metal and shorted out my system. thus, i don't have the use of my air bags and they said it will cost $800 to fix. i believe this is a serious design flaw if there is a risk of a wire breaking when you use your tilt steering wheel that renders you air bags useless and thereby not having the benefit of an air bag in a crash. i don't believe i should be responsible to have to pay for what is definitely a design defect! *tr | |||
| 05/29/2004 | 32411 | 1 | 06/09/1999 |
| My vehicle was hit at an estimated 50 mph by a driver who blew a red light. it was high just in front of the drivers side wheel. the airbags failed to deploy during the crash. my vehicle was totaled in this crash. it probably would not have made much of a difference if they had not deployed. however i was advised that a report should be made to nhtsa. *jb | |||
| 06/05/2003 | 1 | ||
| 1999 ford taurus se involved in accident and air bags did not deploy.*mr consumer sustained chest and rib pain. vehicle was totaled. *ph | |||
| 1 | 05/09/2003 | ||
| Consumer called complaining about air bag problems. stated that she was trying to get a hold of the dealer, and was unable to .*ak | |||
| 06/30/2003 | 1 | 06/21/2001 | |
| The vehicle was involved in an accident and the air bags failed to deploy. *ak *ts *jb | |||
| 01/17/2003 | 91500 | 10/18/2001 | |
| I have owned the vehicle for fourteen months. as i was parking in front om apartment, my right front tire bumped the curve and triggered my air bags, which in turn exploded and caused $3,000 in damage. the ford certified dealer in my area was unable to find a reason for the airbags to go off. and when i called ford the lady on the phone told me that she had never heard of such a thing. she said she had heard of people complaining that the airbag did not deploy when they felt it should, but not the airbag deploying from a <1mph impact of a tire into a curb. ford insisted they could not help me. this has really been hard on me considering my insurance company was hesitant to cover the incident because according to them no collision occured for the airbags to deploy. however, my insurance company finally accepted claim. although in return my rates have went up and i had to take a loan of $500 to cover the deductible. everyone i have talked to has been resistant to help me. is there anything you or i can do to resolve this issue with ford? this incident i must note is not the only major issue with this vehicle. it is a 1999 ford taurus 92,000 miles. | |||
| 11/28/2001 | 15016 | 1 | |
| When rear ended air bag deployed, shattering front windshield. dealer notified. mr *tt *nlm | |||
| 08/04/2002 | 1 | ||
| Air bag sensor light comes on and stays on all day. could cause premature or no deployment of the air bag. dealer contacted.*ak the air bag sensor light is operating normally. the dealer feels it is a short in the system. the dealer is unsure but, suggests that the module and sensor be replaced. ford is not accepting responsibility for this because it is over the warranty. *jg | |||
| 04/16/2002 | 1 | ||
| Consumer states that when hit from back then hit vehicle in front airbags did not deploy. nlm | |||
| 1 | |||
| Airbag system is inoperative. has not worked since purchase of vehicle. alarm for airbag continues to go off. did not have bulb in airbag light. dealer contacted. consumer also stated that fuse box, air conditioner manifold also failed. *ak *tt | |||
| AIR BAGS - FRONTAL | |||
| 04/16/2008 | 138000 | 1 | |
| Rounded a curve and realized the oncoming car was in my lane. steered left to avoid oncoming car at the same time the opposing driver corrected. steered to the right and went into a spin. the airbag deployed while the i was attempting to regain control and the windshield was completely shattered. once the airbag deployed, the car was still moving and i had to steer it to safety without being about to see around the airbag. there was no impact before the airbag deployed. *tr | |||
| 02/10/2008 | 67473 | 1 | 04/30/2005 |
| Tl*the contact owns a 1999 ford taurus. while driving 40 mph something hit the windshield and shattered it. the driver crashed into objects that she could not identify. the crash occurred on february 10, 2008. the seat belts didn't engage to keep her from hittin the steering wheel. the air bags did not deploy. the contact sustained severe injuries. a police report was available. the current and failure mileages was 67,473. updated 04/22/08. *lj | |||
| 03/08/2007 | 100000 | 1 | 04/26/2006 |
| Tl*- the contact stated that while driving the 1999 ford taurus at 40 mph it crashed into the back of another vehicle, and the driver's side airbag did not deploy. the contact has not had the vehicle inspected to determine the reason for the crash. the contact was able to drive the vehicle home. the vehicle currently had an odometer reading of 100,000. miles. *ak | |||
| 12/06/2004 | 102000 | 1 | 12/13/2003 |
| Consumer's vehicle rear end another vehicle in front at 35 mph. upon impact, neither frontal air bag deployed. no injuries were reported. dealer and the manufacturer were notified.*ak | |||
| 03/21/2003 | 1 | 05/16/2002 | |
| The consumers vehicle was hit while driving and the automobile spun around three times then hit a pole. both air bags deployed but the drivers air bag burst open and a white substance came out of it. please give response in regarding air bags. *cb *jb | |||
| 02/02/2004 | 54241 | 1 | 05/15/1999 |
| The vehicle rack and pinion was replaced at 54000. the vehicle was involved in a head on collision. the driver's air bag partially deployed and the passenger's air bag did not deploy. *nm *mr | |||
| 12/20/2001 | 1 | ||
| Consumer's vehicle was involved in a frontal crash while traveling 48 mph. both frontal air bags failed to deploy, and driver sustained chest and neck injuries when thrown into the steering column. vehicle has not been examined to determine a cause for this problem. please provide any additional information / documentation. *ak | |||
| 10/12/2001 | |||
| Vehicle involved in a frontal collision into a tree on passenger's side while driving at 40 mph. upon impact, both frontal air bags did not deploy. dealer / manufacturer were notified. feel free to provide any further information.*ak | |||
| 01/07/2001 | 1 | ||
| While traveling at 45 mph,another car ran driver off the road and hit curve on front left tire. airbag went off, but not when curve was hit, but a couple of seconds later. *ak | |||
| 12/17/2000 | 2 | 11/01/1998 | |
| No summary listed for above vehicle. *ak | |||
| Consumer was involved in a frontal collision in which driver's and passenger's air bags did not deploy. please give any further details.*ak | |||
| 12/17/2000 | 1 | 11/01/1998 | |
| Vehicle involved in a frontal collision with a bus at 25-30 mph impact upon impact, the air bags did not deploy, 2 people were injured in accident. *slc | |||
| 10/30/2000 | 0 | ||
| While slowing down to make a left turn other vehicle was coming on opposite direction and hit consumer's vehicle on driver's side, causing it to crash into a tree. upon impact, air bags did not deploy.*ak | |||
| While driving at 45 mph vehicle was in an offset crash, and neither airbag deployed. passenger suffered a broken right wrist. manufacturer has been contacted. *ak | |||
| 05/28/2000 | 0 | ||
| While driving at 50 mph consumer broadsided another vehicle between two passenger doors front and back, and airbags did not deploy. *ak | |||
| 02/12/1999 | |||
| While driving on highway another vehicle in front was rear ended by consumer's vehicle. upon impct, driver's and passenger's air bags failed to deploy. vehicle was totaled. *ak | |||
| 09/24/1999 | |||
| Consumer was driving and coming out of the parking lot when another vehicle hit him it from the left side on the passenger's side. airbag went off in driver's face. the left side of his face became numb, and his glasses blew off of his face and broke. also, and burn marks are on his face. *ak | |||
| 10/26/1999 | 0 | ||
| Consumer was changing lanes and there was another car coming up on the side. consumer cot control. tried to straighten up and went into center divider. bounced 15 feet, and back of car landed against center divider. consumer/ passenger were wearing seatbelts. airbags could have prevented the injuries they sustained. consumer said it was just a service lender while getting there car repaired. *ak | |||
| 10/19/1999 | |||
| While driving at 25 mph hit a manhole within the road and the front wheels went into the manhole, and the cradle that protects the engine hit the manhole ,to set off the air bag sensor which caused the driver's side/ passenger's side air bags to deploy. cover to the air bags flew into the windshield and cracked the windshield glass, and glass got inside the vehicle. dashboard was damaged by the air bags. *ak | |||
| 10/18/1999 | |||
| Consumer was driving vehicle when another vehicle jumped in front of her. upon applying the brakes, she hit the car from behind, and airbags didn't deploy at all. *ak | |||
| 09/06/1999 | |||
| Consumer was driving down a highway she didn't hit anything, but the airbags deployed and dropped out. *ak | |||
| 08/11/1999 | |||
| Consumer was involved in a unknown collision, traveling 40 mph in which neither driver's side nor passenger's side air bags deployed, causing injuries to the driver's side occupant.also, vehicle wa s totaled. please provide any further details. *ak | |||
| 12/18/1998 | 1 | ||
| The vehicle in front stopped short. had applied brakes quickly. abs brakes locked up. vehicle accelerated after the brakes were applied. rearended vehicle. upon impact, the air bags failed to deploy. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 07/26/2006 | 26705 | 1 | |
| Dt*: the contact stated that the air bag warning light illuminated intermittently. the vehicle was taken to a service dealer where it was determined that the control module needed to be replaced. updated 8/16/2006 - the dealer also replaced the air bag monitor. *nm | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/02/2001 | |||
| While driving both airbags deployed, but passenger's side air bag had a hole in it which caused passenger minor injuries because it was not fully deployed. please provide any further informaton.*ak | |||
| 06/18/2000 | 1 | 05/06/1999 | |
| Consumer had a front end collison and air bags did not deploy. driver/passenger sustained injuries. *ak at the time of front end collision the hood came in through windsheild on right side. seat belt failed in rear which is holding child's seat. back rest on left back seat came loose. *yh | |||
| 03/23/2000 | |||
| Vehicle was at a stop when it was rearended & pushed into a truck in front in which it hit another vehicle. upon impact from rear, seat belts failed to tighten up, air bag on driver's side failed to deploy. driver suffered injuries to upper & side of neck and spine. was thrown around. *ak | |||