Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| DIGITAL INSTRUMENT PANEL | |||
| 12/30/2009 | 92000 | 1 | |
| 2004 gmc sierra slt duramax 2500hd. 92,000 miles. well -maintained. with no warning speedometer read forty miles too low. we thought we were entering the freeway at 60, while in fact we were going 20. we almost got rammed by a truck. it is illegal to go 20 on an interstate. this required speedometer cluster replacement costing $529. gm refused any coverage of the cost. i suggested they cover half the cluster part, $175. their customer service said, no. if there is a safety issue, this would be it! i understand there are several lawsuits regarding these speedometers. our vin is on their silent recall list. national highway safety traffic administration should be responsible for issuing open ended recalls for safety items such as these. the mission is to protect the public? *tr | |||
| 05/08/2009 | 1 | ||
| I have a complaint with gmc. i am having problems as well as others that i know with the 2003/2004 truck. i have a 2004 gmc sierra and my gauges do not work. i will be driving down the highway showing i'm driving 5mph. my oil pressure gage is not right. i talked with different service guys from gmc dealerships and they said they were replacing the panel clusters left and right in these trucks. gmc will not consider it a recall. it should be! they know about this problem they should be held countable of it. not the consumer! it should not matter how many miles your truck has. they have a bad part in or installed it wrong they need to fix it.. thank you so much for your time! i really hope that you can get this instrument panel cluster to become a recall.. thanks again! p.s. sry i just put todays date in the incident box.. *tr | |||
| 07/17/2008 | 74000 | 1 | |
| Speedometer gives crazy readings and never gives accurate speeds. cost to repair is $450 to replace the whole gauge cluster. i have seen hundreds of people reporting this problem on the local discussion boards. gm should fix this instead of making money off of defective parts. *tr | |||
| 05/09/2008 | 56000 | 1 | |
| The speedometer on my cluster gauge of my 2004 gmc sierra 2500hd went bad. both my father and brother have 2004 chevy silverados 2500hd and they both received a letter saying that there is a defect in the gauge cluster and both of them had their speedometers go bad and chevy fixed them. of course mine also goes bad and when i take it to a gmc dealer they say there is no recall or defect known and will not fix the problem and now i am driving without a working speedometer when gmc should fix the defect in mine. i knew the cluster must have been going out soon because a month prior the cluster would randomly reset my total engine hours so now i will never even know how many engine hours on my truck even when i do get it fixed. i have less than 60k miles. *tr | |||
| 06/15/2005 | 27000 | 1 | |
| Instrument cluster malfunction. to the best of my knowledge the only gauges working properly are the tachometer and fuel gauge. it began with intermittent speedometer malfunction. took it in as warranty work but the service dept. could not duplicate the issue. after the warranty expired the issue resurfaced. i asked about any recalls or complaints regarding the cluster gauges malfunctioning at every visit for service. no recalls or complaints received according to them. did some research on the subject. found a few similar complaints in blogs but no action from gm. the problem began to cascade and soon all gauges except for the tach and fuel began to fail. not fix as of yet. gm has a notice out on it but refuses to repair my truck due to having too many miles. they even found documentation at the dealership service dept. for the original speedometer malfunction but they state it wasn't a strong enough complaint. *tr | |||
| 02/09/2007 | 74000 | 40 | 12/21/2003 |
| Speedometer shows incorrect readings. at times it will show over 100mph while at normal highway speeds. other times it will read around 60 while driving at least 80 -90 (from rate of passing other drivers on highway). this is a very dangerous situation. apparently gm will repair at no cost but only if less than 70k miles. this vehicle began to show problem around 74k miles. *tr | |||
| 01/01/1901 | 1 | ||
| 2004 gmc 2500 instrument panel defect concerning gauges. consumer states that the gauges stick and the manufacturer sent out a letter stating this problem and a solution as long as the vehicle had less than 70, 000 miles or 7 years old. *kb the consumer stated the restriction on the time/mileage was unreasonable for any person who lives in rural america. the consumer stated people drive an average of 15,000-20,000 miles per year.*jb | |||
| 08/19/2007 | 6 | 04/15/2004 | |
| The speedometer does not always zero out after the vehicle comes to a stop and the oil pressure gauge goes to zero while driving. *tr | |||
| 11/09/2005 | 48000 | 2 | 07/10/2005 |
| Failure of speedometer and oil gauge. was contacted by gm to replace the instrument panel. because i had more than 70k miles they said it will not be replaced. even though they admit to a failure of the system, since i cannot prove it happened within the 70k mileage they are refusing to replace it. this is a tremendous hazard and is very costly to replace. a dealer quoted me $850. thanks for your help. *tr | |||
| 09/17/2007 | 73000 | 2 | |
| Fly wheel and speedometer. *tr | |||
| 09/13/2007 | 1 | 11/20/2003 | |
| 2004 gmc 2500 hd. purchased my truck in fall of 2003. my speedometer stopped working properly. truck only has 45k miles. dealership advised the instrument cluster panel was bad needed to be replaced. new part is @ $210.00 plus labor. the seal on my right front axle is also starting to leak. *tr | |||
| 07/08/2007 | 58000 | 1 | 08/18/2005 |
| I have a 2004 gmc 2500hd and the speedometer cluster is all failing so no gauges are starting to work. *jb | |||
| 05/25/2007 | 36000 | 1 | 09/03/2005 |
| The speedometer failed on the 2004 gmc truck - had no idea of the speed i was going whether i was in a school zone or on the freeway. just lucky i have not received a ticket. *ak | |||
| 01/01/2007 | 50000 | 2 | 06/01/2004 |
| Tl*the contact owns a 2004 gmc sierra 2500 hd. the contact stated that his vehicle fails intermittently. he stated that the speedometer displays incorrect speeds or no speed at all while usually driving 45 mph. he also stated that the tachometer occasionally operates in the same manner as the speedometer. the frequency of the failures is increasing. the dealer stated that there have been numerous failures related to those specific components. the engine size is unavailable. the current mileage is 56,000 and failure mileage was 50,000. | |||
| 12/18/2006 | 50000 | 1 | 09/24/2004 |
| While driving speedometer started acting up in cold weather. stopped working. bringing to mechanic to fix. also, fan motor stopped working *jb | |||
| 09/20/2006 | 50000 | 180 | 07/25/2004 |
| Gauge cluster inoperative. speedometer, oil pressure gauge and fuel gauge giving false readings. | |||
| 09/06/2006 | 40000 | 100 | 06/23/2004 |
| I found myself driving 80 mph when my speedometer was reading 65 mph. after keeping track of this it progressively got worse. it reads wrong every time now. under number of failures i am just guessing at a number because it has failed every time i have driven since the fist time. *jb | |||
| 08/01/2006 | 1 | ||
| The speedometer and gauges such as oil pressure, rpm etc. are reading wrong and most of the time don't work. this problem is still going on in our 04 gmc sierra. *nm | |||