Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 09/01/2011 | 25000 | ||
| Steering wheel vibrates when braking at or near 65 mph, loss of control, | |||
| 07/28/2012 | 13000 | 1 | |
| Purchased brand new pilot in june 2011. around noon i was driving down on stretch of road at about 60 mph when i saw a vehicle with a trailer moving ahead of me. as i approached to pass the vehicle it appeared to slow down and started turning left ahead on the road. the trailer it was hauling did not have any signal or brake lights. i attempted to slowed by applying my brakes but the pilot did not stop after applying the brakes or slow down. it seem to accelerate instead of stopping even though i had my foot all the way down on the brake pedal. i saw ditches on both sides of the road so i was not able to avoid the crash. the other vehicle was half way turning so i hit the back of the trailer and it went left and i went right on the road.the stopped pilot started smoking inside and everyone jumped out of the pilot. it was later determined that the smoke could have been caused by the seat belts and the force of impact. even though the pilot had major front end damage the air bags did not deploy and the air bag control unit along with the air bag sensors had to be replaced. everyone was wearing a seat belt and the front seat belts were damaged beyond repair from the impact. two of the back seat passengers suffered minor injuries from the impact but did not require medical attention. *tr | |||
| 07/28/2012 | 13000 | ||
| Purchased brand new pilot in june 2011. around noon i was driving down on strech of road at about 60 mph when i saw a vehicle with a trailer moving ahead of me. as i approached to pass the vehicle it appeared to slow down and started turning left ahead on the road. the trailer it was hauling did not have any signal or brake lights. i attempted to slowed by applying my brakes but the pilot did not stop after applying the brakes or slow down. it seem to accelerate instead of stopping even though i had my foot all the way down on the brake pedal. i saw ditches on both sides of the road so i was not able to avoid the crash. the other vehicle was half way turning so i hit the back of the trailer and it went left and i went right on the road.the stopped pilot started smoking inside and everyone jumped out of the pilot. it was later determined that the smoke could have been caused by the seat belts and the force of impact. even though the pilot had major front end damage the air bags did not deploy and the air bag control unit along with the air bag sensors had to be replaced. everyone was wearing a seat belt and the front seat belts were damaged beyond repair from the impact. two of the back seat passengers suffered minor injuries from the impact but did not require medical attention. | |||
| 04/29/2011 | 493 | 1 | |
| Brand new vehicle when it reaches aprox that speed or brake the steering wheel vibrates and shake violent at braking, also pulls to the left. bring back to the dealership but not problem solve, they got a service bulletin 06-068 but it doesn't correct the problem, i got up to 23,000 miles and the tires became close to the carcase (all four), the vibration and pulling still. *tr | |||
| 04/29/2011 | 493 | ||
| Brand new vehicle when it reaches aprox that speed or brake the steering wheel vibrates and shake violent at braking, also pulls to the left. bring back to the dealership but not problem solve, they got a service bulletin 06-068 but it doesn't correct the problem, i got up to 23,000 miles and the tires became close to the carcase (all four), the vibration and pulling still | |||
| 09/05/2012 | 18000 | 1 | |
| Driver was pulling into a parking space when the 2011 honda pilot suddenly accelerated out of control. at the time of the sudden acceleration, the driver did not have a foot on either the gas pedal or brake. rather, the driver had just taken the foot off the gas pedal in the process of slowing to a stop and turning into the parking space, and was about to place a foot on the brake. after straightening into the parking space, the car accelerated violently on its own volition. at that time, the driver quickly pressed a foot on the brake. the brake did not work. the car continued to accelerate through the brake, and lunged over a concrete barrier at the end of the parking space and began to travel down a hill on the other side. the car only stopped when it hit a tree near the top of the hill. the vehicle was towed to the dealer. the dealer informed the driver that it was unable to recreate the incident or determine the cause. the driver contacted and complained to the manufacturer, honda of america, which sent a regional representative to the dealer to look at the vehicle in further detail. currently, honda of america is in the process of finalizing its review of the incident. the driver's insurance company was notified. the mileage of the vehicle at the time of the incident is unknown (as the car is currently with the dealer), but the driver estimates it to be around 18,000 miles. the speed at the time of the incident is difficult to determine as the car was nearing a stop and then forcefully accelerated through the length of a parking spot with enough force to jump the concrete barrier on the other side and hit a tree causing significant damage. the driver estimates the speed to have reached 15-25 mph +/-. while the driver suffered only minor injuries, the driver is pregnant. the full extent of any potential injuries to the baby are yet to be determined. *tr | |||
| 09/05/2012 | 18000 | ||
| Driver was pulling into a parking space when the 2011 honda pilot suddenly accelerated out of control. at the time of the sudden acceleration, the driver did not have a foot on either the gas pedal or brake. rather, the driver had just taken the foot off the gas pedal in the process of slowing to a stop and turning into the parking space, and was about to place a foot on the brake. after straightening into the parking space, the car accelerated violently on its own volition. at that time, the driver quickly pressed a foot on the brake. the brake did not work. the car continued to accelerate through the brake, and lunged over a concrete barrier at the end of the parking space and began to travel down a hill on the other side. the car only stopped when it hit a tree near the top of the hill. the vehicle was towed to the dealer. the dealer informed the driver that it was unable to recreate the incident or determine the cause. the driver contacted and complained to the manufacturer, honda of america, which sent a regional representative to the dealer to look at the vehicle in further detail. currently, honda of america is in the process of finalizing its review of the incident. the driver's insurance company was notified. the mileage of the vehicle at the time of the incident is unknown (as the car is currently with the dealer), but the driver estimates it to be around 18,000 miles. the speed at the time of the incident is difficult to determine as the car was nearing a stop and then forcefully accelerated through the length of a parking spot with enough force to jump the concrete barrier on the other side and hit a tree causing significant damage. the driver estimates the speed to have reached 15-25 mph +/-. while the driver suffered only minor injuries, the driver is pregnant. the full extent of any potential injuries to the baby are yet to be determined. | |||
| 08/06/2012 | 22300 | 1 | |
| Noticed a vibration in the gas pedal while driving at any speed. feel every like bump in the roads. also when slowing to a stop and turning or backing out of a parking spot, i feel/hear a hard vibration on brake. took to dealer, they stated warped rotors...to new to happen. got full brake job at $340. drove off, issue still present. at this visit tires were rotated and balance too. next day also noticed all 4 rims were damaged from the tool that removed my tires. told supervisor everything i learned about other pilot owners and this possible defeat of rotors. they still have my truck (4 days so far) trying to identify issue. they do agree there is an issue. they are going to do road force balancing next. i will fight for a refund of this brake job and will continue to pursue until i am satisfied. *tr | |||
| 08/06/2012 | 22300 | ||
| Noticed a vibration in the gas pedal while driving at any speed. feel every like bump in the roads. also when slowing to a stop and turning or backing out of a parking spot, i feel/hear a hard vibration on brake. took to dealer, they stated warped rotors...to new to happen. got full brake job at $340. drove off, issue still present. at this visit tires were rotated and balance too. next day also noticed all 4 rims were damaged from the tool that removed my tires. told supervisor everything i learned about other pilot owners and this possible defeat of rotors. they still have my truck (4 days so far) trying to identify issue. they do agree there is an issue. they are going to do road force balancing next. i will fight for a refund of this brake job and will continue to pursue until i am satisfied. | |||
| SERVICE BRAKES, ELECTRIC | |||
| 10/09/2010 | 2600 | ||
| Wheel sensor wires on 2011 honda pilot are exposed and unprotected under the vehicle which when damaged, disable anti-lock braking system (abs), vehicle stability assist (vsa), and the variable touque management (vtm-4) systems. exposed wires are prone to be cut or damaged by road debris and hazards. due to the wire being exposed, it was damaged and caused an out-of-pocket expense of approx. $266.00 to repair on a brand new vehicle with only 2,600 miles on it. this could have been easily avoided if the wire had been protected by a braided covering or metal tube. wires should not be exposed within the undercarriage of a vehicle, especially ones that are responsible for safety features. | |||