Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/01/2012 | 2 | ||
| 2011 hyundai elantra. consumer writes in regards to filter and mice issues *tgw the consumer stated mice were found in the trunk twice, last month. the dealer stated they entered through the air intake, that brought air into the a/c and heating system. in the process, they ate a filter that was part of the system. | |||
| STRUCTURE - BODY | |||
| 10/17/2012 | 61973 | 1 | |
| Since i purchased the car in 2011 i have had issues with mice getting into the cabin of the vehicle in spite of always closing all windows and doors. i have also heard of a coworker's family member who had the same car and the same problem. additionally there was a similar complaint filed recently with nhtsa (odi id number : 10477843). at every service stop, i would ask if there was any technical service bulletins sent by hyundai for the issue. on wed, 10/17 when i got into my car to go to work, there was a mouse on the dashboard inches away from me. i told the dealership this was unacceptable and that i wanted an appointment to have them locate the place where the mice are getting in. i was amazed when they showed me a large opening in the metal firewall for the cabin air filter right next to a large gap in the cowl meant to cover it. that design allows a rodent, like a mouse, uninhibited access to the vehicle cabin without any need to damage or chew the cowl to get in. i supplied foil tape and aluminum screening to correct the flaw, but i had to pay a significant amount for the labor to do so. i filed a dispute with hyundai usa and it was declined, meaning they thought it was my responsibility to correct their design oversight. if i did not see the mouse until after i was on the road, the consequences could have been much worse. *tr | |||
| 10/17/2012 | 61973 | ||
| Since i purchased the car in 2011 i have had issues with mice getting into the cabin of the vehicle in spite of always closing all windows and doors. i have also heard of a coworker's family member who had the same car and the same problem. additionally there was a similar complaint filed recently with nhtsa (odi id number : 10477843). at every service stop, i would ask if there was any technical service bulletins sent by hyundai for the issue. on wed, 10/17 when i got into my car to go to work, there was a mouse on the dashboard inches away from me. i told the dealership this was unacceptable and that i wanted an appointment to have them locate the place where the mice are getting in. i was amazed when they showed me a large opening in the metal firewall for the cabin air filter right next to a large gap in the cowl meant to cover it. that design allows a rodent, like a mouse, uninhibited access to the vehicle cabin without any need to damage or chew the cowl to get in. i supplied foil tape and aluminum screening to correct the flaw, but i had to pay a significant amount for the labor to do so. i filed a dispute with hyundai usa and it was declined, meaning they thought it was my responsibility to correct their design oversight. if i did not see the mouse until after i was on the road, the consequences could have been much worse. | |||
| 03/01/2011 | 5 | ||
| Tl-the contact owns a 2011 hyundai elantra. the contact stated that the vehicle did not come equipped with a spare tire and expressed concerns over being stranded with a flat tire. an authorized dealer was notified and the contact was informed that she would have to purchase a spare tire separately. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 5. kmj | |||
| 03/01/2011 | 5 | ||
| Tl-the contact owns a 2011 hyundai elantra. the contact stated that the vehicle was not equipped with a spare tire and expressed concerns over being stranded with a flat tire. an authorized dealer was notified and the contact was informed that she would have to purchase a spare tire separately. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 5. sm. | |||